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Cullen Jewellery Reviews 

11,129
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 6,436 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and friendly approach, making the entire process comfortable and enjoyable. Reviewers highlight the personalized service and consultants' ability to understand preferences, guiding them without pressure through a wide variety of stunning product options. The overall user experience is frequently described as stress-free and memorable, with clear explanations and valuable insights provided by the team. People feel well-informed and confident in their decisions, noting that the service transforms what could be an overwhelming process into an exciting and special journey.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and friendly... See more

User experience

Customers consistently note positive experiences with user experience, often highlighting the helpfulness and... See more

Product

Users describe positive interactions with product, highlighting the stunning and beautifully designed rings... See more

Service

People report positive experiences with service, often describing it as exceptional and above expectations.... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and patience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ella was unbelievable. My partner came in extremely nervous about the experience and Ella put her at ease immediately. Ella was able to answer any questions we had and supported us in finding the perf... See more

Company replied

Rated 5 out of 5 stars

This is the first time getting my customised engagement and wedding rings. I love Cullen designs. We had an exceptional customer service from Laura and the team. Laura is very experienced and knowledg... See more

Company replied

Rated 5 out of 5 stars

We had such a wonderful time shopping for an engagement ring with the help of Angelique! She is so knowledgeable and so sweet. I loved her energy/ enthusiasm and really made the whole process of findi... See more

Company replied

Rated 5 out of 5 stars

We had such a great experience with Olivia M while shopping for our wedding rings. She was so friendly, welcoming and relaxed, and never made us feel rushed or pressured. She took the time to understa... See more

Company replied


Company details

  1. Jeweler
  2. Diamond Dealer
  3. Jewelry Designer
  4. Jewellery Manufacturer
  5. Jewelry Repair Service
  6. Jewelry Store

Written by the company

We make special occasion jewellery that everyone can feel good about. Our engagement rings and fine jewellery feature only carbon neutral lab grown diamonds and moissanite. Using skill and care, our in-house jewellers combine tradition with beautiful design, all while being kind to the earth. Each piece is more than special — it’s a sign of love, made the right way to last forever.


Contact info

5.0

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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5.0

All reviews

(11,129)

6,321 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Custom Tilly Ring - Ellie Sydney Showroom

We had an amazing experience with Ellie at Cullen Jewellery. From the very beginning, she took the time to understand exactly what we were looking for and guided us through every step of the process.

Ellie helped us choose the perfect diamond by explaining the ideal proportions and ratios, making what initially felt overwhelming easy to understand. She also ensured we selected the right ring size and provided valuable advice that gave us confidence in our decision.

The highlight was Ellie's assistance in customising the Tilly ring. My partner loved the design but preferred a lower setting, and Ellie worked with us to make those changes seamlessly. Nothing felt like too much trouble, and her knowledge, patience, and attention to detail made the entire experience enjoyable.

If you're looking for someone who genuinely cares about helping you create the perfect engagement ring, I couldn't recommend Ellie highly enough. Thank you for making such an important purchase feel so special!

18 July 2026
Unprompted review
Rated 5 out of 5 stars

great experience

bella was very helpful when trying to figure out what rings were the best options. she definitely knew what she was talking about which helped the process along

18 July 2026
Rated 5 out of 5 stars

Happy campers!

Sophie was very helpful, knowledgeable, patient and professional in our rings selection. We are delighted with our final choices and full credit to Sophie for her wisdom and advice! 🙂

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience with Emerson ❤️

Emerson in the Auckland showroom was the best! She was extremely helpful and made the experience so enjoyable for myself and my friend, and we felt so welcome. It was a beautiful showroom and Emerson made us feel super comfortable and gave me so many options as well as answering my millions of questions. She sent the quote promptly after the appointment and truly made the whole thing so easy and enjoyable for me! I would recommend her and Cullen to anyone.

17 July 2026
Rated 5 out of 5 stars

What a pleasure it was to deal with a…

What a pleasure it was to deal with a Olivia M this morning. The best , friendly ,
Professional and most informative consult I’ve had in finding the perfect ring for my partner .
The Rings are all so stunning .
Thanks again Olivia

17 July 2026
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Reply from Cullen Jewellery

Mike, thank you so much for taking the time to write such a wonderful review! So lovely meeting you today! - Olivia M

Rated 5 out of 5 stars

My fiancée and I attended a wedding…

My fiancée and I attended a wedding ring consultation appointment with Madison and she was amazing! She went through every thing with so much detail and showed us so many different options. We ended up deciding on our weddings rings within the consultation. Thank you so much Madison, you made this appointment such a fun and exciting experience for the both of us!

17 July 2026
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Reply from Cullen Jewellery

Thank you for your kind feedback John! It was a pleasure to assist you - Madison C

Rated 5 out of 5 stars

Overall such a great experience

Overall such a great experience, from the show room to the expert service. Symone was fantastic! She was very easy to talk to and had amazing insight into all the factors that I didn’t even consider when choosing an engagement ring, she made it very easy to understand the differences which made my decision a lot easier. Couldn’t have been happier with my experience!

17 July 2026
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Reply from Cullen Jewellery

Thank you for such a lovely review, Rachel! I honestly had a blast during our appointment and am so thrilled you found one you loved, but also enjoyed the consultation as well!
- Symone J

Rated 5 out of 5 stars

Second to none! Amazing customer service and attention to detail 😍

Olivia was nothing short of phenomenal in the process from start to finish.
From providing as much clarity and information in the beginning to being extremely prompt when reaching out to finalise the ring, the whole experience was simply perfect.
The range of options she offered us that fit into our requirements was fantastic, and the variety she provided when trying to find the right diamond to fit the brief was also outstanding.
Also loved the help I received from other staff when I reached out whilst she wasn't available, proving the teamwork and service is second to none.
Will have no issue at all recommending the entire Cullen team, and priviliged to have worked with Olivia.

9 July 2026
Unprompted review
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Reply from Cullen Jewellery

John, thank you so much for taking the time to write such a thoughtful and kind review! It was so lovely working with you and finding your dream ring! We are thrilled that you have had such a great experience at Cullen! Thank you again - Olivia M

Rated 5 out of 5 stars

Treated with compassion and care

We were treated with respect and care from the moment we booked our initial appointment up untill I secretly picked up the ring. Katarina made the whole process super easy to follow along and was extremely helpful when it came to stealthily ordering the ring. Even going as far as sending some decoy e-mails to through my fiancé off the scent. Thank you again so much!

2 May 2026
Unprompted review
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Reply from Cullen Jewellery

Thank you so much for your lovely review! It was an absolute pleasure being part of such a special moment. I'm so glad we were able to keep the surprise a secret (the decoy emails were definitely one of the most fun parts!). Congratulations again on your engagement, and wishing you both a lifetime of happiness together. 💛
- Katarina B

Rated 5 out of 5 stars

Mindy was dope.

Mindy was dope.

17 July 2026
Unprompted review
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Reply from Cullen Jewellery

Thank you so much Trevor! I had such a fun time during our appointment! - Mindy J

Rated 5 out of 5 stars

Deciding What I Liked

Claudia was so kind and easy to converse with. She made recommendations and helped narrow down based off of what I was saying and even just reacting to. I really enjoyed my experience - it felt tailored and special which I appreciated.

17 July 2026
Rated 5 out of 5 stars

Katarina was excellent

Katarina was very warm and extremely knowledgeable. She offered helpful guidance while still allowing me to make my own decisions. She was very helpful but not pushy in any way. I would recommend shopping with her to my friends and peers!

17 July 2026
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Reply from Cullen Jewellery

Thank you so much for your kind words! It was such a pleasure helping you through this exciting journey. I'm so glad I could provide guidance while giving you the space to find the piece that felt right for you. Wishing you all the happiness, and thank you for your recommendation! 💛
- Katarina B

Rated 5 out of 5 stars

Great experience!

We had such a wonderful time shopping for an engagement ring with the help of Angelique! She is so knowledgeable and so sweet. I loved her energy/ enthusiasm and really made the whole process of finding what we liked such a great experience. Cullen had such a wide variety of styles to try on and can also customize what you like. I highly recommend working with Cullen!

11 July 2026
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Reply from Cullen Jewellery

Thank you so much for this sweet review Emily! I had so much fun working with you two, and I'm wishing you the absolute best! ✨💍 - Angelique M.

Rated 5 out of 5 stars

Amazing customer experience!

Had an amazing experience looking at engagement rings for the first time. Our consultation was led by William who was very personable and knowledgeable, making the whole experience more comfortable and really good fun. William and Cullen Jewellery clearly showed how dedicated they are to helping people find the exact ring they are looking for.

17 July 2026
Rated 5 out of 5 stars

Outstanding customer service & beautiful showroom

Imogen S was incredibly helpful and kind throughout our appointment, ensuring we were comfortable and got to try on everything we wanted! She answered our millions of questions with ease. The showroom was beautiful!

17 July 2026
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Reply from Cullen Jewellery

Thanks so much for your kind review, Holly! - Imogen S

Rated 5 out of 5 stars

My appointment with William today was…

My appointment with William today was great - it’s such an exciting time as a customer and he was both very helpful and fun to work with. Yes these are big decisions but mostly I think designing a ring for your partner should be fun, and William definitely made this a fun appointment.

17 July 2026
Rated 5 out of 5 stars

Thanks Sophia

Sophia has helped me with finding a nice gift for my mum. She’s been super patient and very informative throughout the whole process! Highly recommend Cullen!

17 July 2026
Unprompted review
Cullen Jewellery logo

Reply from Cullen Jewellery

Thank you for this kind review, Sam. It's been my pleasure! :) - Sophia S

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