Banner for Cullen Jewellery

Cullen Jewellery Reviews 

11,108
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 6,408 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and patience, creating a personalized and unpressured environment. Advisors genuinely listen, offer excellent guidance, and provide clear explanations, making the entire decision-making process seamless and stress-free. People appreciate the opportunity to explore a wide selection of beautiful products, allowing them to try various styles and make confident, informed choices. This comprehensive support ensures consumers leave feeling excited and often highly recommend the company for its outstanding service.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

User experience

Consumers consistently report positive user experiences, often describing them as enjoyable, stress-free, and... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the beautiful... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Customer service

People report positive experiences with customer service, highlighting the staff's kindness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had such a great experience with Olivia M while shopping for our wedding rings. She was so friendly, welcoming and relaxed, and never made us feel rushed or pressured. She took the time to understa... See more

Company replied

Rated 5 out of 5 stars

We walked away feeling very enlightened about what rings and details were available as well as which ones appealed to us. Madison S was extremely helpful and supportive. She listened to what we were s... See more

Company replied

Rated 5 out of 5 stars

Thank you so much Madison for the care and genuine interest in helping choose the best engagement ring. You made both appointments seamless and answered all my questions. I really appreciate everythin... See more

Company replied

Rated 5 out of 5 stars

We booked our appointment with Ally and myself and my Morher were coming to shop knowing very little around the process of shopping for engagement rings. Ally was amazing from start to finish of our a... See more

Company replied


Company details

  1. Jeweler
  2. Diamond Dealer
  3. Jewelry Designer
  4. Jewellery Manufacturer
  5. Jewelry Repair Service
  6. Jewelry Store

Written by the company

We make special occasion jewellery that everyone can feel good about. Our engagement rings and fine jewellery feature only carbon neutral lab grown diamonds and moissanite. Using skill and care, our in-house jewellers combine tradition with beautiful design, all while being kind to the earth. Each piece is more than special — it’s a sign of love, made the right way to last forever.


Contact info

5.0

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(11,108)

6,285 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My fiancée and I attended a wedding…

My fiancée and I attended a wedding ring consultation appointment with Madison and she was amazing! She went through every thing with so much detail and showed us so many different options. We ended up deciding on our weddings rings within the consultation. Thank you so much Madison, you made this appointment such a fun and exciting experience for the both of us!

17 July 2026
Cullen Jewellery logo

Reply from Cullen Jewellery

Thank you for your kind feedback John! It was a pleasure to assist you - Madison C

Rated 5 out of 5 stars

Overall such a great experience

Overall such a great experience, from the show room to the expert service. Symone was fantastic! She was very easy to talk to and had amazing insight into all the factors that I didn’t even consider when choosing an engagement ring, she made it very easy to understand the differences which made my decision a lot easier. Couldn’t have been happier with my experience!

17 July 2026
Cullen Jewellery logo

Reply from Cullen Jewellery

Thank you for such a lovely review, Rachel! I honestly had a blast during our appointment and am so thrilled you found one you loved, but also enjoyed the consultation as well!
- Symone J

Rated 5 out of 5 stars

Second to none! Amazing customer service and attention to detail 😍

Olivia was nothing short of phenomenal in the process from start to finish.
From providing as much clarity and information in the beginning to being extremely prompt when reaching out to finalise the ring, the whole experience was simply perfect.
The range of options she offered us that fit into our requirements was fantastic, and the variety she provided when trying to find the right diamond to fit the brief was also outstanding.
Also loved the help I received from other staff when I reached out whilst she wasn't available, proving the teamwork and service is second to none.
Will have no issue at all recommending the entire Cullen team, and priviliged to have worked with Olivia.

9 July 2026
Unprompted review
Cullen Jewellery logo

Reply from Cullen Jewellery

John, thank you so much for taking the time to write such a thoughtful and kind review! It was so lovely working with you and finding your dream ring! We are thrilled that you have had such a great experience at Cullen! Thank you again - Olivia M

Rated 5 out of 5 stars

Treated with compassion and care

We were treated with respect and care from the moment we booked our initial appointment up untill I secretly picked up the ring. Katarina made the whole process super easy to follow along and was extremely helpful when it came to stealthily ordering the ring. Even going as far as sending some decoy e-mails to through my fiancé off the scent. Thank you again so much!

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Deciding What I Liked

Claudia was so kind and easy to converse with. She made recommendations and helped narrow down based off of what I was saying and even just reacting to. I really enjoyed my experience - it felt tailored and special which I appreciated.

17 July 2026
Rated 5 out of 5 stars

Katarina was excellent

Katarina was very warm and extremely knowledgeable. She offered helpful guidance while still allowing me to make my own decisions. She was very helpful but not pushy in any way. I would recommend shopping with her to my friends and peers!

17 July 2026
Rated 5 out of 5 stars

Great experience!

We had such a wonderful time shopping for an engagement ring with the help of Angelique! She is so knowledgeable and so sweet. I loved her energy/ enthusiasm and really made the whole process of finding what we liked such a great experience. Cullen had such a wide variety of styles to try on and can also customize what you like. I highly recommend working with Cullen!

11 July 2026
Cullen Jewellery logo

Reply from Cullen Jewellery

Thank you so much for this sweet review Emily! I had so much fun working with you two, and I'm wishing you the absolute best! ✨💍 - Angelique M.

Rated 5 out of 5 stars

Amazing customer experience!

Had an amazing experience looking at engagement rings for the first time. Our consultation was led by William who was very personable and knowledgeable, making the whole experience more comfortable and really good fun. William and Cullen Jewellery clearly showed how dedicated they are to helping people find the exact ring they are looking for.

17 July 2026
Rated 5 out of 5 stars

Outstanding customer service & beautiful showroom

Imogen S was incredibly helpful and kind throughout our appointment, ensuring we were comfortable and got to try on everything we wanted! She answered our millions of questions with ease. The showroom was beautiful!

17 July 2026
Cullen Jewellery logo

Reply from Cullen Jewellery

Thanks so much for your kind review, Holly! - Imogen S

Rated 5 out of 5 stars

My appointment with William today was…

My appointment with William today was great - it’s such an exciting time as a customer and he was both very helpful and fun to work with. Yes these are big decisions but mostly I think designing a ring for your partner should be fun, and William definitely made this a fun appointment.

17 July 2026
Rated 5 out of 5 stars

Thanks Sophia

Sophia has helped me with finding a nice gift for my mum. She’s been super patient and very informative throughout the whole process! Highly recommend Cullen!

17 July 2026
Unprompted review
Cullen Jewellery logo

Reply from Cullen Jewellery

Thank you for this kind review, Sam. It's been my pleasure! :) - Sophia S

Rated 5 out of 5 stars

Great service

Paige in the Perth store was very helpful when choosing a ring with my partner. Very positive experience with what is an important decision

15 July 2026
Unprompted review
Cullen Jewellery logo

Reply from Cullen Jewellery

Thank you for your kind review Jorge! - Paige M

Rated 5 out of 5 stars

Highly recommend Kit

Kit made our engagement ring appointment feel special. She understood exactly what we were looking for, she was patient whenever we were unsure, and she guided us with exceptional taste. Most of all, she made us feel looked after. I would recommend her to anyone.

17 July 2026
Rated 5 out of 5 stars

Exceptional service

This is the first time getting my customised engagement and wedding rings. I love Cullen designs. We had an exceptional customer service from Laura and the team. Laura is very experienced and knowledgeable. She gave me some good recommendations and ensuring the sizing are correct. I can't wait to wear my 2ct Louise and Elizabeth full eternity on my wedding day. Thanks again Cullen and Laura.

17 July 2026
Cullen Jewellery logo

Reply from Cullen Jewellery

Thank you for such a lovely review! I appreciate your kind words, and am pleased to know you enjoyed our time together looking for your dream ring!
- Laura J

Rated 5 out of 5 stars

I had a great experience today with…

I had a great experience today with Olivia at Cullen. From the start she made me feel so comfortable, gave me options and explained the process from start to finish. Olivia was very professional and we had a great chat which helped the appointment run so smoothly. I would recommend Olivia and Cullen for those looking for a wedding ring and I’m sure they would be fab with engagement rings to if my experience for bands was this good :)

17 July 2026
Cullen Jewellery logo

Reply from Cullen Jewellery

Elyse, Thank you so much for taking the time to write such a kind review! I am so glad you enjoyed your experience with me! I had such a nice time chatting and helping you pick your forever band! Thank you again! - Olivia M

Rated 5 out of 5 stars

Meghan was amazing

Meghan was amazing! She made the experience so fun and professional. She got into every detail and showed me all my options. 10/10 recommend

17 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look