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Cullen Jewellery Reviews 

11,208
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 6,436 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and friendly approach, making the entire process comfortable and enjoyable. Reviewers highlight the personalized service and consultants' ability to understand preferences, guiding them without pressure through a wide variety of stunning product options. The overall user experience is frequently described as stress-free and memorable, with clear explanations and valuable insights provided by the team. People feel well-informed and confident in their decisions, noting that the service transforms what could be an overwhelming process into an exciting and special journey.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and friendly... See more

User experience

Customers consistently note positive experiences with user experience, often highlighting the helpfulness and... See more

Product

Users describe positive interactions with product, highlighting the stunning and beautifully designed rings... See more

Service

People report positive experiences with service, often describing it as exceptional and above expectations.... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and patience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ella was unbelievable. My partner came in extremely nervous about the experience and Ella put her at ease immediately. Ella was able to answer any questions we had and supported us in finding the perf... See more

Company replied

Rated 5 out of 5 stars

This is the first time getting my customised engagement and wedding rings. I love Cullen designs. We had an exceptional customer service from Laura and the team. Laura is very experienced and knowledg... See more

Company replied

Rated 5 out of 5 stars

We had such a wonderful time shopping for an engagement ring with the help of Angelique! She is so knowledgeable and so sweet. I loved her energy/ enthusiasm and really made the whole process of findi... See more

Company replied

Rated 5 out of 5 stars

We had such a great experience with Olivia M while shopping for our wedding rings. She was so friendly, welcoming and relaxed, and never made us feel rushed or pressured. She took the time to understa... See more

Company replied


Company details

  1. Jeweler
  2. Diamond Dealer
  3. Jewelry Designer
  4. Jewellery Manufacturer
  5. Jewelry Repair Service
  6. Jewelry Store

Written by the company

We make special occasion jewellery that everyone can feel good about. Our engagement rings and fine jewellery feature only carbon neutral lab grown diamonds and moissanite. Using skill and care, our in-house jewellers combine tradition with beautiful design, all while being kind to the earth. Each piece is more than special — it’s a sign of love, made the right way to last forever.


Contact info

5.0

Excellent

TrustScore 5 out of 5

11K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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5.0

All reviews

(11,208)

6,404 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Toronto Showroom Experience

Visited the Toronto show room with my girlfriend and had an amazing experience. Cameron and Sydney were great at including both of us in the appointment and pulled options for my girlfriend to choose from including slight variations of what said she liked. Cameron used his expertise to pull something unique for my girlfriend and Sydney helped her visualize what it would look like customized to include all the elements she loved. Both Cameron and Sydney were incredibly knowledgeable and kind and we left the appointment feeling confident we chose the perfect ring when we didn’t plan on deciding at the appointment. Cameron sent a email with the quote and options we had discussed and included options for stones which was much appreciated. The email also included the wedding bands my girlfriend was looking at the rings with for future reference which is really helpful. The customer service goes above and beyond. The showroom is gorgeous and the personalized appointments made the whole process feel special. I would recommend the Cullen Jewelry to anyone looking for engagement and wedding bands.

18 July 2026
Unprompted review
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Reply from Cullen Jewellery

Thank you so much for your thoughtful review! It was such a pleasure helping you both during this exciting milestone. I'm so glad we could help you find the perfect ring and make the experience feel special. Wishing you both all the best, and thank you for your recommendation!

– Sydney B and Cameron N

Rated 5 out of 5 stars

Golsa was so helpful

Golsa was so helpful. With it being our first meeting we felt at ease and not as if we didn’t know what we were doing (which we didn’t). I’d highly recommend

18 July 2026
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Reply from Cullen Jewellery

Thank you so much for leaving such a kind review! It means the world to me! - Golsa S

Rated 5 out of 5 stars

Great staff. Great service!

From the moment I walked in I was greeted with a smile and offered water by one of the employees. Then Darius came out and pronounced my name perfectly! Which made me feel respected and appreciated. Throughout multiple days, he answered all the questions I had and helped me pick out the perfect ring. Super sweet. Well accommodating. And helped out with any questions I had.

14 July 2026
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Reply from Cullen Jewellery

Thank you so much for the review AD! I really enjoyed our appointment and helping you throughout this process! It was a pleasure! - Darius W.

Rated 5 out of 5 stars

10/10 would recommend.

My partner and I were super indecisive, Kareena and other staff were very helpful to narrow down what we were actually looking for without any pressure.
During the appointment she explained everything so clearly, and she displayed such a great knowledge of all the products on display in store.
10/10 would definitely recommend.

18 July 2026
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Reply from Cullen Jewellery

Hi Jesse, thank you so much for your lovely review! I am so glad to hear you both enjoyed your appointment with me! - Kareena G

Rated 5 out of 5 stars

I had a wonderful experience with Kat…

I had a wonderful experience with Kat at Cullen Jewellery. She was incredibly kind, patient, and helpful throughout the entire process. She took the time to understand what I was looking for and helped me figure out exactly the right style without ever making me feel rushed or pressured. Her knowledge and genuine care made the experience enjoyable and stress-free. I really appreciated all of her guidance and would highly recommend Kat and the team at Cullen Jewellery to anyone looking for exceptional service.

18 July 2026
Unprompted review
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Reply from Cullen Jewellery

Hi Roise, thank you so much for taking the time to leave such a lovely review. It was a genuine pleasure meeting you both over the weekend, and I am so glad it was such a positive experience!! - Kat A ✨

Rated 5 out of 5 stars

A lovely experience trying engagement rings

We had a lovely experience trying engagement rings on with Kat. She was super patient, didn't rush us at all and let us try on soo many different rings! She explained everything really well and answered all our questions! There were so many different rings to try on as well which was great! Thanks so much!!

18 July 2026
Unprompted review
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Reply from Cullen Jewellery

Hi Meg, thank you so much for taking the time to leave such a lovely review. It was a genuine pleasure meeting you both over the weekend, and I am so glad it was such a positive experience!! - Kat A ✨

Rated 5 out of 5 stars

The Wonderful Jazz at Brisbane Show Room

We really enjoyed our experience and overall service provided at Cullen. It felt so personal and special. The wonderful Jazz showed us so many ring options, and really listened to what I had in mind. She also took some creative liberty and showed me some other options I hadn't considered... this resulted in me finding my dream ring! Huge thank you to her and the whole team ♥️

18 July 2026
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Reply from Cullen Jewellery

Hi Webster & Kitty,
I am so happy to hear you enjoyed your appointment with me and we found your beautiful ring! Thank you so much for taking the time to leave such kind words.
- Jazz T

Rated 5 out of 5 stars

Niaz was great and super easy to deal…

Niaz was great and super easy to deal with! She knew her info and I was at ease when choosing my perfect ring with her 😍

18 July 2026
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Reply from Cullen Jewellery

Hi Shai,
Thank you for your lovely review! I'm glad you enjoyed your appointment ☺️
- Niaz N

Rated 5 out of 5 stars

Great Customer Service

Ines made the whole experience great! She was so patient and listened to what I wanted. I’ll definitely be back because of her customer service.

18 July 2026
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Reply from Cullen Jewellery

Hi Tanisha,
Thanks for your lovely review! I'm so glad you enjoyed your appointment with me.
- Ines F

Rated 5 out of 5 stars

Very welcoming

Very welcoming, made us feel comfortable and happy with our choices

18 July 2026
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Reply from Cullen Jewellery

Thanks for your lovely review Josh! - Caitlin A

Rated 5 out of 5 stars

Symone was great

Symone was great! As a guy, she certainly made the experience much more welcoming. Sharing knowledge and advice - to someone who doesn’t wear jewelry themselves, I felt confident in the design we had come to.

19 June 2026
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Reply from Cullen Jewellery

Thanks so much, Braydne, for the 5 star review! I'm so pleased you enjoyed your appointment with me.
- Symone J

Rated 5 out of 5 stars

Fantastic experience all around

Fantastic experience all around. Bella guided us through the whole process and made it very easy to understand. Thanks so much!

18 July 2026
Unprompted review
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Reply from Cullen Jewellery

Thank you for the kind review Brent! I'm glad I could help :) - Bella T

Rated 5 out of 5 stars

Highly recommended

This was our first ever engagement ring appointment and Jazz was amazing! Showed us all different cuts and styles to help narrow down what we really liked, even styles not on our radar that we ended up loving!
Made the process super easy!
Would highly recommend.

18 July 2026
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Reply from Cullen Jewellery

Thank you so much for the positive feedback, Josh! 😊
- Jazz T

Rated 5 out of 5 stars

Shania was very helpful

Shania was very helpful with our needs. They listened to us and provided very helpful feedback and laid out the options we had. We got exactly what we wanted!

18 July 2026
Unprompted review
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Reply from Cullen Jewellery

Thank you Jeremy for the kind words, Im so happy you both found the exact rings you were looking for! - Shania W

Rated 5 out of 5 stars

We had the best experience today at…

We had the best experience today at Cullen Jewellery! The whole process was so easy and completely stress-free. We were looked after by the most amazing jeweller, who was incredibly friendly, knowledgeable, and made us feel comfortable every step of the way. We couldn’t be happier with the service and would highly recommend Cullen Jewellery to anyone looking for a special piece. Thank you for making it such a memorable experience!

18 July 2026
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Reply from Cullen Jewellery

Hi Hunter,
It was my pleasure to have you & Tahlia in the showroom. I am so happy to hear you enjoyed your appointment with me and found your dream ring!
- Jazz T

Rated 5 out of 5 stars

Highly Recommend

I had an appointment with Paige , and she made it an amazing experience. She was knowledgeable, friendly and happy to explain every step and answer any questions I had, and make sure I got exactly what I would want to give my partner. I can't recommend enough! Great value and ethos from the company, great selections and brilliant customer service.

17 July 2026
Unprompted review
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Reply from Cullen Jewellery

Thank you so much for the kind review! I'm so glad you enjoyed your experience :) - Paige M

Rated 5 out of 5 stars

Wonderful experience

Niaz was so helpful and knowledgeable about the rings. She was patient when I asked to try on a million different styles. Explained everything very well & in an understanding manner. Definitely recommend.

17 July 2026
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Reply from Cullen Jewellery

Hi Georgia & Cam,
Thanks for your lovely review! I'm so glad you enjoyed your appointment with me ☺️
- Niaz N

Rated 5 out of 5 stars

This was my first time visiting the…

This was my first time visiting the store and it was so exciting to finally have a place nearby and in the US.
Margaret was so kind and was very dedicated to helping me find an option I liked while also giving us so much information about the diamonds and rings. I was nervous at first, but she helped me feel at ease. I definitely recommend a visit!

17 July 2026
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Reply from Cullen Jewellery

Hi Valerie, thank you so much for coming in! It was so much fun helping you try on different option, glad you had a good time here at Cullen LA. Cheers! -Margaret E

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