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Cubitt & West Reviews 

6,140
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 228 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff for keeping them well-informed and supported throughout the entire property buying and selling process. People also appreciate the efficient service, friendly attitude, and quick response times, making their overall user experience smooth, reassuring, and completely stress-free. However, some customers also noted occasional delays in maintenance and frustrating communication issues regarding property management. Some reviewers were not happy with prolonged unresolved repairs, and a few mentioned having to constantly chase the office for updates. A small group of people encountered disappointing service experiences involving poor handling of inspections and lack of timely support.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing the team as professional, friendly, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, professional, and... See more

Customer service

Users describe positive interactions with customer_service, noting that representatives are consistently... See more

Response time

Consumers find response time to be positive and consistently fast. Reviewers report that staff members are... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting stress-free and smooth transactions.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ We couldn’t recommend Cubitt & West enough! As first-time buyers, the whole process was new to us, but from start to finish the team were incredibly supportive, professional, and always on top o... See more

Company replied

Rated 5 out of 5 stars

I would definitely recommend Cubitt & West Woodingdean. The whole team John, Lisa, Kelly, Conno, Donna and Garry were always friendly and very professional with the sale of our flat. Always on t... See more

Company replied

Rated 5 out of 5 stars

The situation was handled both professionally and efficiently by ES (Property Manager). Not only did she send an email, l received a very polite telephone call from E. The problem was resolved the fol... See more

Company replied

Rated 5 out of 5 stars

Katarina and the team have been incredible through the long and often complicated process of selling our flat in Reigate. They have been patient, and the right amount of flexible yet forceful when nee... See more

Company replied


Company details

  1. Real Estate Agents

About Cubitt & West

Written by the company

Founded in 1930, Cubitt & West is one of the premier estate agencies in the Southeast of England, helping generations of families move across Surrey, Sussex, and Hampshire. As a key part of Arun Estates—one of the region's largest independent property networks—the agency combines local expertise with substantial marketing reach.

With a network of high-street branches, Cubitt & West offers a comprehensive suite of services, including residential sales, lettings, and property management. They also provide in-house mortgage services via Mortgage Matters and conveyancing support, ensuring a smooth and streamlined journey from initial valuation to completion.

What truly sets Cubitt & West apart is their proactive approach to marketing. They utilise high-quality professional photography, virtual tours, and a vast, connected buyer database to showcase properties across the UK's major portals. Driven by a philosophy that prioritises unmatched customer service, their highly trained staff work to make buying, selling, or renting as stress-free as possible. Whether you're a first-time buyer or a seasoned landlord, Cubitt & West remains a trusted partner in the regional property market.

Book a free valuation>

There are so many reasons to choose:

Written by the company

Industry leading marketing
Professional photography
The best prices around
Largest network of offices
Easy to use website
But we think you should choose us for a completely different reason! Our commitment to providing the very best customer experience (the kind we would want to receive ourselves) is the only reason you need.

Get in touch today!

The lengths we go to deliver the very best customer service are unmatched...

The lengths we go to deliver the very best customer service are unmatched...
and we continually build on this through weekly coaching sessions to keep our staff focused. In recognition of our efforts, we’ve recently been awarded the ‘Investors In People’ accreditation and the industry-leading Gold award for ‘Training and Development’ in conjunction with the Sunday Times.

Contact info


4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.6

All reviews

(6,140)

218 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have recently looked at purchasing a…property

I have recently looked at purchasing a share of a property in my local area. Alia was the agent that was assigned to helping me.
Alia was prompt and welcoming at the viewing. Alia answered all my questions and concerns admirably.
I would highly recommend Alia when searching for a property

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Cubitt & West - They sell houses.

Having placed our property with another agent and having wasted close to 6 months, we moved to C&W and quite quickly they had found us a very suitable buyer and the sale progressed well through to completion. Thanks to Scott Buchanan, Brian Sparrow and the rest of the team, what is usually a complex process progressed well and everything was done and dusted in about 4 months.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Cubitt and West!

I cannot thank Cubitt and West enough for helping me with my sale. They got me over the line when I thought I was never going to sell. They are warm, friendly, compassionate and above all, they care about you and the property. They are not in it for themselves, the are wholly working for you. I will be forever grateful to them and would highly recommend. Thank you Cubitt and West.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Great Estate Agent

Great Estate Agent! I used Sutton brunch and Nick was absolutely amazing! My purchase went very smoothly. Always ready to help and support. 6 stars!

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

We had the pleasure of working with Alia from Cubitt & West, and we couldn’t be more grateful for the outstanding service she provided. From day one, Alia was always available, incredibly easy to reach, and impressively quick to respond to every query we had - no matter how small.

Her depth of knowledge and expertise in real estate was evident throughout the entire process. She guided us with confidence, clarity, and genuine care, making what could have been a stressful journey feel smooth and manageable.

Alia went above and beyond to ensure we understood each step, offering valuable insights and professional advice that truly helped us make informed decisions. Thanks to her dedication and support, we were able to secure our dream home, and we couldn’t be happier.

We wholeheartedly recommend Alia to anyone looking for a reliable, knowledgeable, and exceptional real estate agent. She is truly a credit to Cubitt & West.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Seamless process

Seamless process, never a problem arranging a number of re-viewing after offer was accepted and always accommodating with various surveys. All staff friendly and always helpful.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Comprehensive and proactive support for fast tenant replacement

Comprehensive and proactive support to ensure flat could be re-let rapidly and seamlessly after sudden tenant departure. Marketing, tenant selection/vetting, flat inventory, cleaning, safety and all legal aspects covered for new contract and referencing of new tenants all carried out in a few weeks. Would have taken me months!

28 November 2025
Unprompted review
Rated 5 out of 5 stars

C&W Leatherhead

Recently sold a flat via C&W Leatherhead and Jo Leaver was brilliant throughout the process I cannot thank her enough.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Really friendly and helpful staff

Really friendly and helpful staff. Have a good, smooth system in place, and seemed very personable. The team were always available, and were on hand when I had any issues or questions, particularly on the day of completion.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Proactive Professionalism.

My thanks, especially to Laura for her proactive professionalism, as well as Derek, Rosie & the whole team at Cubit and West, Arundel, (West Sussex), for their patience during stressful times, clarity of communication and proactive service in securing a perfect buyer for my property where others had failed. After nearly two years, (with other agencies), it was Laura who sealed the deal at the asking price, no chain, no fuss, everybody happy - especially me! Thank you, Laura.

28 November 2025
Unprompted review
Rated 1 out of 5 stars

C&W Uckfield - Avoid their Sales Progressor and Legal Provider at all costs!

By all means, do view your desired property with Cubitt and West. They have some nice, helpful, people working with them who were extremely accommodating.

Sadly, our experience was ruined by the sale process, where their recommended conveyancer (DC Law) turned out to be totally incompetent and irresponsible, and the Sales Progressor from Cubitt and West only served to disrupt communications and confuse the process while only being interested in their own commission. This resulted in consequential losses of thousands of pounds and a lot of unnecessary distress.

My recommendation, therefore, is to arrange your own legal advice, and block out the Sales Progressor from the process entirely. Block their email address and phone number if you need to! You will be much better off and have far more control over the process.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Service

Julie Bramble at C and W was excellent with communication and helped grease the wheels with our buyers solicitors.
Thank you for your help Julie

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Max

Max has been really helpful in organising viewings during our search, he was able to answer all our questions, or endeavoured to find out the answers! He allowed us plenty of time for the viewings and went out of his way to facilitate times that suited our schedule. Thank you

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Professional & Empathic

From the beginning Emily Jones provided outstanding service to the end where Rachel-Grace Laker provided equally outstanding service.

The situation was a very sensitive one & both ladies were incredibly professional, empathic and equally efficient.

You girls are a credit to the Cubitt & West Team.

Thank you for making a difficult situation very smooth and professional.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Leatherhead Branch

I found Alia a very attentive and knowledgable agent, working in the Leatherhead office. From viewing to acceptance of my offer she was excellent.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Huge Thanks

I feel compelled to write this review after having such a fabulous interaction with Thomas Goodchild.
As a renter you're in the mercy of other people's hands to get any issues you experience resolved, which could potentially lead to frustration.
Thomas is a delight to speak to on the phone and is super quick to respond via email. He's incredibly professional and polite and I can't express how reassuring it is to know that he's in my corner and will do his utmost to sort out problems as promptly as he can.
Thank you so, so much. Naomi

17 November 2025
Unprompted review

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