Banner for Cubitt & West

Cubitt & West Reviews 

6,143
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 227 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, polite, and professional throughout the entire buying and letting journey. Reviewers consistently highlight the prompt communication, market expertise, and efficient guidance provided by the team, which significantly helps keep stressful transactions feeling smooth and well-managed. However, some customers also noted experiencing communication gaps and frustrating response times when trying to obtain updates on enquiries. A small group of people mentioned that specific property maintenance issues lingered for months without proper action, leading to disappointing experiences with certain branch services.

What people talk about most

Staff

Users describe positive interactions with staff, praising the team for being consistently helpful,... See more

Service

Reviewers mention positive feedback about service, highlighting a friendly, professional, and supportive team... See more

Customer service

Consumers find customer service to be positive, highlighting efficient, friendly, and responsive... See more

Response time

Reviewers highlight positive aspects of response time, expressing great satisfaction with the prompt and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting stress-free and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ We couldn’t recommend Cubitt & West enough! As first-time buyers, the whole process was new to us, but from start to finish the team were incredibly supportive, professional, and always on top o... See more

Company replied

Rated 5 out of 5 stars

Pulborough staff Jo and Paul were exceptionally very good . They kept us updated and gave a warm welcome in office and on site at a property. They were very empathetic to our situation. I would rec... See more

Company replied

Rated 5 out of 5 stars

I would definitely recommend Cubitt & West Woodingdean. The whole team John, Lisa, Kelly, Conno, Donna and Garry were always friendly and very professional with the sale of our flat. Always on t... See more

Company replied

Rated 5 out of 5 stars

The team at southsea were amazing. The sale was far from straight forward, yet Maddison,Yasmin,Traey and Evie worked really hard to secure the sale , with much needed patience & good humour. Also a b... See more

Company replied


Company details

  1. Real Estate Agents

About Cubitt & West

Written by the company

Founded in 1930, Cubitt & West is one of the premier estate agencies in the Southeast of England, helping generations of families move across Surrey, Sussex, and Hampshire. As a key part of Arun Estates—one of the region's largest independent property networks—the agency combines local expertise with substantial marketing reach.

With a network of high-street branches, Cubitt & West offers a comprehensive suite of services, including residential sales, lettings, and property management. They also provide in-house mortgage services via Mortgage Matters and conveyancing support, ensuring a smooth and streamlined journey from initial valuation to completion.

What truly sets Cubitt & West apart is their proactive approach to marketing. They utilise high-quality professional photography, virtual tours, and a vast, connected buyer database to showcase properties across the UK's major portals. Driven by a philosophy that prioritises unmatched customer service, their highly trained staff work to make buying, selling, or renting as stress-free as possible. Whether you're a first-time buyer or a seasoned landlord, Cubitt & West remains a trusted partner in the regional property market.

Book a free valuation>

There are so many reasons to choose:

Written by the company

Industry leading marketing
Professional photography
The best prices around
Largest network of offices
Easy to use website
But we think you should choose us for a completely different reason! Our commitment to providing the very best customer experience (the kind we would want to receive ourselves) is the only reason you need.

Get in touch today!

The lengths we go to deliver the very best customer service are unmatched...

The lengths we go to deliver the very best customer service are unmatched...
and we continually build on this through weekly coaching sessions to keep our staff focused. In recognition of our efforts, we’ve recently been awarded the ‘Investors In People’ accreditation and the industry-leading Gold award for ‘Training and Development’ in conjunction with the Sunday Times.

Contact info


4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(6,143)

221 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Huge Thanks

I feel compelled to write this review after having such a fabulous interaction with Thomas Goodchild.
As a renter you're in the mercy of other people's hands to get any issues you experience resolved, which could potentially lead to frustration.
Thomas is a delight to speak to on the phone and is super quick to respond via email. He's incredibly professional and polite and I can't express how reassuring it is to know that he's in my corner and will do his utmost to sort out problems as promptly as he can.
Thank you so, so much. Naomi

17 November 2025
Unprompted review
Rated 4 out of 5 stars

Julie bramble

Julie bramble, was extremely helpful throughout a very difficult sale of our home. We had the worlds most difficult buyers but Julie was very patient with me calling regularly for updates and tried her best to get our buyers and their solicitors to complete things in a reasonable time frame.
Thank you Julie!

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Both Katie Sheridan & Abbie Tallack at…

Both Katie Sheridan & Abbie Tallack at Cubitt & West were very efficient, very prompt and replied to our queries straight away. The whole journey has been effortless as Katie & Abbie did such a great job. They have been very easy to talk to and I would recommend Cubit & West because of this...

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Our sale was very long winded but both Julie and James kept me informed of progress throughout. They were professional and helpful at all times.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service again

Great service again from Cubitt and West team - Thabk you to Elliott & Nicola. Julie was so helpful keeping us up to date on the progress when the process got slightly held up. Would not hesitate to use them again.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Julie Bramble at Cubitt & West…

Julie Bramble at Cubitt & West Portsmouth helped tremendously during a very complicated and lengthy apartment leasehold purchase. I felt we were a team navigating the challenges and we shared respect for each other throughout. During such stressful times having such an ally made a huge difference and I owe her huge thanks for her efforts.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Would just like to say a huge thank you…

Would just like to say a huge thank you to everyone at Cubitt & West for helping me throughout the process of selling my flat. In particular, Julie Bramble the Sales Progressor was fantastic throughout. Very helpful, supportive and very competent at her job. I don't think I'd of made it through the process without her!

30 October 2025
Unprompted review
Rated 5 out of 5 stars

I sold my house with Cubbit & West…

We purchased our house with Cubbit & West 14 years ago and as much as we can remember it was good experiance. But today we completed selling that same house with Cubbit & West after attempting to sell it with 2 other estate agents without much luck. I have to admit Cubbit & West customer service was much better, they weren't pushy about reducing price when we didn't have enough viewings and they kept us updated with progress almost every week, Julie Bramble was great to work with. Overall selling the house was a decent experiance with Cubbit & West Portsmouth. I wouldn't hesitate again in the future.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service especially from their Sales Progressor

Julie Bramble, Cubitt and West's Sales Progressor did an outstanding job for me in the recent purchase of my flat. She kept me abreast of the progress of both solicitors, chased them when necessary and while we did not hit my desired exchange and completion date I was kept up to date on progress and was able to plan around delays as a result.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Banstead office were great

Everyone in the Banstead office were super helpful, communication was brilliant and they kept us updated each step of the way in the buying process. They also recommended the solicitors we went with who were also very efficient.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Ava, Ruby and Ciaran were so helpful and kind. They helped me every step of the way to get my dream home. I am so grateful.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish

We originally came into contact with cubit and west when Mark showed us a property we were very impressed with his pro active approach and that is what lead to us choosing to list out property with cubit to sell. We described what type of property we were looking for Edward listened to exactly what we were after and managed to show us the property we are in now befor it went live, originally mapleleaf was out of our budget but thanks to James and Lorraine who worked extremely hard to negotiate a deal for us we were able to purchase our dream home, Lorraine was amazing on the sell of our property always keeping us up to date. Julie from the Portsmouth brunch was especially helpful going between our buyers and the solicitors and answering any questions we had We would definitely use cubit and west again in the future and always recommend to family and friends. Calvin and paige

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Thank you to all the team at Cubitt &…

Thank you to all the team at Cubitt & West - I’ve just completed on my property purchase & extremely happy with the service provided! A special thanks to Julie for all of your hard work & keeping us well informed at all stages, ensuring the sale progressed as efficiently as possible.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

The selling process wasn't an easy one…

The selling process wasn't an easy one but the teams efforts with their communication to all parties ensured that this completed on time, I don't believe many estate agents agents would be able or willing to do the same. Thank you Heidi, Emma, & Garry

2 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look