CS Connolly ltd Reviews 

120
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, approachable, knowledgeable, and professional during all scheduled home appointments. People note that technicians explain potential issues very clearly and provide incredibly helpful advice regarding various home heating systems. Reviewers emphasize that service visits are handled with great care, ensuring that every single detail is properly addressed. Some reviewers were happy with the prompt scheduling, quick response times, and efficient handling of unexpected urgent plumbing issues. Consumers also consistently appreciate the highly reliable safety checks, thorough annual servicing, and overall completely stress-free customer experience.

What people talk about most

Service

Users describe positive interactions with service, highlighting prompt responses and expert handling of... See more

Staff

Consumers find staff to be exceptionally helpful, reliable, and friendly during every visit. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've used Chris a few times now for our annual gas boiler service and repairs. We had a problem with our kitchen sink plumbing recently and he dealt with that as well. As usual he was quick to respo... See more

Rated 5 out of 5 stars

Really decent and approachable guy, knowledgeable and explains everything so you know where you stand. I'm fussy who I let in my home, will definitely use CS Connolly Ltd again.

Rated 5 out of 5 stars

Chris has serviced our boilers / provided gas safety certificates for a few years now. He is friendly, completely trustworthy, reliable and his pricing is super competitive We highly recommend CS Conn... See more

Rated 5 out of 5 stars

Had a problem with my baxi combi boiler Chris came and done a temporary fix. He had to order parts and came soon after and fitted the parts. He also serviced the boiler and supplied me with a new the... See more


Company details

  1. Gas Engineer
  2. Boiler and Heating Service
  3. Boiler Supplier
  4. Gas Installation Service
  5. Heating Contractor
  6. Repair Service

Written by the company

CS Connolly Ltd is a family focused local gas and central heating business, Chris has over 17 years industry experience with British Gas plus additional time served with a large competitor. Having worked for larger companies, Chris felt his clients deserved a more personal, professional and reliable service. Now more than ever with the cost of living, customers are looking for high standards at a more competitive rate. One of our main objectives is to have our customers at heart on every job regardless of how big or small. We will always attempt to repair before having to advise on replacement. First class customer service, safety and high quality workmanship is at the forefront of everything we do.


Contact info

4.9

Excellent

TrustScore 5 out of 5

120 reviews

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No recent history of asking for reviews

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4.9

All reviews

(120)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service by a local company

Chris was recommended by my mother and by many people on the Aberdour Noticeboard FB page and I can see why! He replied promptly to my phone call, suggested various dates for coming out, kept in contact on the day, was efficient, friendly, thorough, and sent me a service sheet and invoice by email very soon after his visit. I would thoroughly recommend Chris and his company.

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Job well done…

Carried out a google search for a local gas service engineer and found Chris.
Called his number and left a message on getting a boiler service.
Returned my call, offered a selection of dates, and followed up with an email confirmation.
Arrived on date and time, called 30 mins before arrival.
Carried out a complete boiler check, pointed out a minor issue, repaired the minor fault.
Great all round service.
Excellent rate,
Received a full worksheet within an hour of the job completion.
Excellent

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Service with a smile

Chris came round to service our boiler and was prompt, friendly and professional. He fixed a radiator leak and gave advice on the condition of our system in general. Would definitely recommend!

6 November 2024
Unprompted review
Rated 5 out of 5 stars

Chris is a reliable and skilled…

Chris is a reliable and skilled plumber, he listens to what you want done (mine was a complex , multi faceted renovation) and he delivers with no fuss.

I would definitely use him again for a future job.

26 October 2024
Unprompted review
Rated 5 out of 5 stars

Reliable, excellent communicator, decent rates

Chris is reliable, focused and polite. He takes time to explain issues and outline solutions clearly. He is friendly and positive, easy to communicate with and has always turned up when he said he will. I have been delighted with his work and will continue to use his services going forward.

21 October 2024
Unprompted review
Rated 5 out of 5 stars

Friendly, knowledgeable, honest and reliable

Friendly, knowledge, honest and reliable. Chris has done a couple of jobs for us and is punctual, helpful, reliable and provides at least a couple of options to help decide the best course of action. Highly recommended.

24 September 2024
Unprompted review
Rated 5 out of 5 stars

Great!

Great and prompt service and a genuine pleasure to deal with, would definitely recommend

20 August 2024
Unprompted review
Rated 5 out of 5 stars

Great job at a reasonable cost

We used Chris for the first time to service our boiler. We received a quick response to our initial contact and on the day of the appointment he phoned in advance to advise he was on his way. Chris is professional and friendly, did a thorough job at a reasonable cost and provided us with a written report within a couple of hours.

8 August 2024
Unprompted review
Rated 5 out of 5 stars

PROFESSIONAL AND FRIENDLY SERVICE

Stage 1 of a job to disconnect a large radiator in readiness for a major re-plastering job to remedy a damp issue. Chris came yesterday to assess the work and provided excellent advice and booked the appointment. He came on time today to do the work in a tidy and timely fashion and within an hour or so of leaving he presented his worksheet online. I have every reason to believe he'll do an excellent job of reinstating the radiator when the re-plastering work has been completed.

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Over and above!

As usual Chris offered a first class service.

He identified the issue quickly and made good, also noticing and fixing an unconnected pipe which you'd have thought other heating engineers should have noticed in the past!

Still awaiting a part which Chris sourced and ordered quickly and he took the time to call and advise when it's likely to arrive.

Chris also offered advice to my 5 yr old on how to build his train track better!

Service doesn't get better than this.

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Top notch service....as always

I've had Chris work on my boiler before, and as usual the service level and work was A+. Chris represents a high level of professionalism in his approach to each and every job and I would highly recommend him.

10 July 2024
Unprompted review
Rated 5 out of 5 stars

Very pleased with the service I had…

Very pleased with the service I had from Chris, I am new to the area and it was the first time I had used him. Professional, attentive and very helpful as well as an excellent communicator and reliable time keeper I wouldn’t hesitate to use him again thank you Chris .

14 May 2024
Unprompted review
Rated 5 out of 5 stars

First class service

This was my first visit from Chris and I will certainly use him again. He was friendly, efficient, and made a point of explaining everything he needed to do. I would be very confident in recommending him to anyone. Thank you, Chris.

25 June 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Have used CS Connolly for a couple of years now and always very happy with the service. Chris is always very polite, calls to let you know his arrival time, works very efficiently and is tidy, respectful of the property and gives all the info of what's been done and could be required verbally and follows up with his written report for the service log. I'm very happy to, and do, recommend him to friends and family in the area.

21 May 2024
Unprompted review
Rated 5 out of 5 stars

First class service again!

More than happy to recommend Chris Connolly.
Second year he's been to service our boiler and gas safe certificate.
He's friendly , excellent communication and is where he says he'll be when he said he'd be!
Thank you Chris

9 May 2024
Unprompted review

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