Hot Tub Studio ®  Reviews 119

We bought our hot tub with Andy over 11 years ago.
A few weeks ago I contacted Andy as the Hot Tub cover was getting very heavy to lift and he explained the reason behind this. I ordered a new one at a very competitive price and he said he was able to deliver a new one the following week.
The young man who delivered it was so helpful and offered to bring it into the garden and take all the packaging away. He then asked if I would like him to fit the cover and showed me how it fitted securely.
Such great service all round.

We bought our hot tub 2019 and have had great service ever since. We have only had a couple of problems with the tub but each time we have had great service. This week we were losing water. I rang Arron in Gloucester he came round within a couple of days. Arron is so helpful on the phone in the show room or at the house he is always a pleasure to talk to.

Thanks for a great service Arron
Dermot&Karis Walsh

Very good after sales service - Andy looks after his clients very well!

Tim came to see me today and he was a lovely helpful guy!

Will defo be getting our next tub from Andy!

Andy McBride was really helpful and informative. He came highly recommended and certainy met all expectations. The engineers Tim and Jack who installed the hot tub were brilliant.

I have been so impressed with Hot Tub Studio and the efficient way in which they dealt with the blue wave fault on my Jacuzzi. Jack came out and, I have to say, what a professional, knowledgeable chap he is. I think I bombarded him with questions about chemicals, filters, testing water and everything else to do with Jacuzzi! This is my second Jacuzzi, the previous one being a 5 seater which, as only I go in it now, was too large and not cost effective. I have received more advice from Jack in the time he was here than I ever got from where I purchased both hot tubs. I will now change my chemical regime as advised which will hopefully rectify the problem of cloudy water I have been experiencing.

I certainly wish I had known about your place initially!

It is rare to trust or find reputable companies these days, so I am so grateful to you and highly recommend.

Had a repair carried out by the hot tub studio and there engineer Jack on my jacuzzi hot tub the circulation pump needed replacing , the engineer was so helpful and polite nothing was to much trouble for him asked me did I have any questions just a pleasure to get somebody like this to come out and mend your hot tub .

Fantastic service by Andy and the team at Hot Tub Studio in Meriden. Non-pushy sales, but there to answer questions when I needed. The install was friendly, respectful of neighbour’s property and slick. Really impressive and so glad we chose them. The tub is head and shoulders the best I’ve used

Excellent service from the team, I’d highly recommend the company for service and support.

I am so pleased with andy at hot tub studio ( A45 Meridan).
From my initial visit to the showroom Andy answered all my questions and sorted me out a fantastic deal, including a site survey and then made sure i was really well looked after by tim& jack during the installation. Thank you all

A very easy and pleasant experience buying our first hot tub. Great friendly sales advise from Georgina at the Bicester branch and the two guys that installed and setup the tub were excellent. Highly recommended.

Many thanks for your kind consideration & help over the last few months. Your after sales for Sapphire spas go beyond the norm - we've had ours for nearly 15 years, bought from your company & to help us after all those years is an exemplary level of service that few companies can match.
We salute you & you should be proud!

Have purchased two hot tubs from Andy. First tub 2006-2020 and 2020 onwards. Have always received good support and advice which was exemplified from a recent service visit from Andy and Tim, who were knowledgeable, efficient and polite.

Our experience with Andy, was friendly, informative & helpful when choosing our jacuzzi hot tub, which made it easy to get the right one for us!
Tim & Connor are polite, efficient & an excellent “team” asset to hot tub studio I can’t praise them enough!
Our whole experience from start to now has been an absolute pleasure & I wouldn’t hesitate to recommend them….
Thank you😃

Amazing and outstanding service from Andy, Conor and Tim. They were friendly and helpful.

I would highly recommend them.

Brilliant service from Andy. Conor and Tom were brilliant, they remembered everything from a previous visit and take great pride in the job they do.

Very pleased with our hot tub. So helpful when we choosing which one to have. Stress free experience and both Conor and Tom who installed it were so friendly and very efficient. Thank you ☺️

First class service from start to finish!

Having never owned a tub before this wasn't something I was going to rush into and I'd been to a few different places in and around the West Midlands. Andy and the team at Hot Tub Studio were without question the most professional, courteous, knowledgeable and patient out of everyone. Andy took his time to explain the pros and cons of the various different brands and models which ultimately led us to purchasing a Jacuzzi branded tub.

The transaction offered superb value for money and was seamless from start to finish. The installation team were efficient and set the tub up on the day of delivery...all that we had to do was wait for it to get up to temp and we were enjoying it the very next day!

Highly highly recommend these guys if you're in the market - I wouldn't go anywhere else now!

Just used Hot tub studio for a repair on our 14yr old tub, Tim, the engineer has been excellent, very thorough and diligent. Thoroughly recommend them.

I was very impressed with the service from Hot Tub Studio when they initially installed our hot tub and when I purchased it. Very professional service and they did what they said they'd do. We needed some repair work recently and the team were great - really looking into the issue and going above and beyond. I'd definitely recommend and we are very pleased with the service, thanks.