Creditsafe  Reviews 

3,795
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 453 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and friendly, often going above and beyond to assist with their needs. The service and user-friendly platform are described as excellent, providing comprehensive, easy-to-understand information and effective solutions. Exceptional customer service, prompt responses, and a no-pressure approach to understanding business requirements are frequently highlighted. However, some customers noted concerns regarding sales tactics, mentioning hard-sell approaches or products not suitable for their small business. A few also experienced technical issues like login problems, difficulties implementing additional services, or found the product's detail less than competitors.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, with many reviewers praising the excellent and reliable service... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting the helpfulness,... See more

User experience

Consumers find the user experience to be positive, highlighting the ease of use of the online system and... See more

Product

People report positive experiences with the product, highlighting its quality and how well it meets their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just signed up with creditsafe and so far we cannot fault their services at all. From the inital meeting with Richard, teams help from our accounts manager Sara and our training session wit... See more

Rated 5 out of 5 stars

Paul was really helpful. We had a a few tricky entities and he was able to successfully source and review them. the portal is easy to use, and the monitoring alerts are handy to keep any eye on priori... See more

Rated 5 out of 5 stars

Jack was so helpful and friendly with a problem we had with some miscellenous debt against the company, which shouldnt have been there. Now weve sorted and we’ve open an account to monitor/protect thi... See more

Rated 5 out of 5 stars

Creditsafe give me the data I need for prospective customers in an easy to understand format. I also use the search features to discover new customers in the markets that I know. Good value too.


Company details

  1. Credit Reporting Agency
  2. Credit Bureau

Written by the company

As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(3,795)

451 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Credit Safe

This is an excellent portal that provides clear and accessible key information on companies. The platform is user-friendly, and the ability to download reports is a real advantage. A standout feature of Credit Safe is the level of support—Grahame is always available to help with any questions or issues. He takes the time to understand a company’s needs and offers tailored guidance without overselling

30 March 2026
Rated 5 out of 5 stars

I have been using Creditsafe for over…

I have been using Creditsafe for over 10 years and I have found their service to be consistently reliable and effective. Daily monitoring alerts play an important role in helping our Credit Control team minimise financial risk to our business. In addition our account manager Lewis, and his team are always available and willing to help whenever we need assistance. Overall dependable and valuable service that I would be happy to recommend

27 March 2026
Rated 5 out of 5 stars

First class service

We have a complex onboarding process that Paul was able to accomodate and worked with our tech team to seamlessly integrate. It has so far worked without fail and Paul has always been on hand to help where needed.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Just what my company needed needed!

Just what my company needed needed!
Scott Hart made the presentation very easy to follow, in a friendly, professional manor. He took the time to listen to how our company operates and showed where we could improve our risk.
I only wish I had known of Creditsafe when we started the company 7 years ago. Would have saved quite a lot!

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Ellie Davies

Ellie was very informative, took the time to listen to what we need and explained everything. Would definitely recommend her to anyone.

24 March 2026
Rated 1 out of 5 stars

If I could give ZERO I would

If I could
Give zero I would typical US sales get you to
Sign up you think it’s one year they says it’s two . I e used it maybe 5 times be very very very careful , now threats of court action . The leads were rubbish and the credit check isnt a patch on beauhurst . I’ve put a formal complaint in now who else has to pay for two years when the product is frankly awful for a small business . They didn’t even predict my biggest customer was going to collapse

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Super useful data

Really useful platform. For a small cost you get access to a lot of data that you can utilise to make on the spot decisions. The monitoring side is also super useful!

12 August 2025

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