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Creditsafe  Reviews 3,712

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TrustScore 4.5 out of 5

4.5

Credit Reporting Agency
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Review summary

Created with AI, based on recent reviews

Looking at 439 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and friendly approach, making interactions pleasant and productive. The service provided is consistently described as excellent, efficient, and reliable, with many people appreciating the ease of use and the valuable information it offers. The customer service is highlighted as exceptional, with quick response times and a supportive attitude. However, some customers also noted issues with the sales approach, describing it as high-pressure and driven by internal targets rather than customer needs. A few other people also felt that the product was not suitable for their small business or that the information provided was not as detailed as competitors.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, knowledge, and... See more

Service

People report positive experiences with service. Customers consistently praise the efficiency, reliability,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, responsiveness,... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently praise the platform's ease... See more

Product

Customers consistently note positive experiences with the product. Many reviewers find it to be good value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

In my line of business a Credit Report & Score is essential in our line of work - Commercial Debt Recovery. We couldn't survive without Credit Safe & the team who look after us, Sara Rodgers & her b... See more

Rated 5 out of 5 stars

We have just signed up with creditsafe and so far we cannot fault their services at all. From the inital meeting with Richard, teams help from our accounts manager Sara and our training session wit... See more

Rated 5 out of 5 stars

We had been with our previous provider for years and the price just kept increasing, I rang Credit Safe and the friendly helpful staff listened to what we needed and quoted on the best package for us.... See more

Rated 5 out of 5 stars

Arfon has been very patient and persistent in contacting me and understanding our business needs. He has carefully explained features he feels would be useful whilst not giving the "hard sell". He i... See more

Company details

  1. Credit Reporting Agency
  2. Credit Bureau

Written by the company

As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service

I had a great experience with Creditsafe UK. The service was professional, efficient, and very helpful from start to finish.

A special thank you to Kelsey Williams, who went above and beyond to assist me. Kelsey was friendly, knowledgeable, and made the whole process smooth and stress-free. Excellent customer service and a real credit to the company.

Highly recommend Creditsafe UK!

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Experian switch to Creditsafe

We have been using Experian for credit checks for a number of years, but recently decided to look at other options due to the reports provided by Experian being hard to read at times and we haven't had the best customer service from Experian either.
After having a teams call with James at Creditsafe, the difference between the two companies was obvious. The quality of reports and information provided by Creditsafe along with the customer service exceeded Experian from the start.
We now have a contract with Creditsafe and I would recommend the switch to anyone currently using Experian.

22 May 2026
Rated 5 out of 5 stars

Excellent Service

Our Account Manager Rachel Rowlands is brilliant and the functionality of the service is exactly what we need. Excellent sercie a,l around.

21 May 2026

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