Creditsafe  Reviews 

3,840
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 461 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is very professional, approachable, and helpful, providing clear guidance and support during onboarding and training sessions. People genuinely appreciate the intuitive, highly user-friendly platform and the reliable quality of the digital tools available for tracking and checking business accounts. However, some customers also noted issues with pushy sales tactics or unexpected limitations regarding data coverage for specific company types. A few people also felt that certain add-on services were quite difficult to implement or not entirely tailored for smaller businesses, leading to occasional frustration.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Consumers find service to be positive, highlighting professional, helpful, and efficient support from... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpful, proactive, and... See more

User experience

Reviewers highlight positive aspects of user experience, praising the straightforward setup, intuitive... See more

Product

People report high satisfaction with the product, describing it as an excellent, simple, and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just signed up with creditsafe and so far we cannot fault their services at all. From the inital meeting with Richard, teams help from our accounts manager Sara and our training session wit... See more

Rated 5 out of 5 stars

we have been ustomers fo over 10 years. have always dealt with the same person sho she has looked after our needs very well would not go anywhere alse cannot recommend highly enough Vicky. gwen... See more

Rated 5 out of 5 stars

Been using Creditsafe for quite a few years and the service levels that are offered beat the competition. Natali always helps and we find the information levels that match our needs.

Rated 5 out of 5 stars

Alison didn't try to push the extra service on to us. We chose to try two new options for just a year to see if it benefitted us. Very happy with the service.


Company details

  1. Credit Reporting Agency
  2. Credit Bureau

Written by the company

As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(3,840)

429 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Training Provider

Great Company, Sharon Jones was a great trainer, I walked away knowing that I had all the skills I would need to use on a day to day basis.
A*** Highly Recommend

27 August 2026
Unprompted review
Rated 5 out of 5 stars

I've dealt with Credit Safe for years…

I've dealt with Credit Safe for years and they are a good company to work with and they are willing to flex a bit if the package isn't quite what you need.
Tomas has been our contact for several years and have always found him and the team in general very helpful.

26 August 2026
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Exceptional service from Dan H…

⭐⭐⭐⭐⭐ Exceptional service from Dan H at Creditsafe

What a genuinely refreshing experience.

Dan H at Creditsafe dealt with our requirements with absolute professionalism and unrivalled pace. From the moment I made contact, he understood exactly what we needed, took ownership and made the whole process feel effortless.

Dan is an absolute gem of a CRM Account Manager — responsive, knowledgeable, proactive and, most importantly, someone who simply gets things done. The speed and quality of service were exceptional.

Not often do you come away from a Monday interaction with a new supplier thinking, “That was brilliant!” - but credit where credit’s due!

Thank you, Dan. First-class service from start to finish, and we’re genuinely looking forward to being a CreditSafe client

24 August 2026
Rated 2 out of 5 stars

Despite the fact that our data has been…

Despite the fact that our data has been synchronised with our accountancy software, it didn't update much on CreditSafe, almostly stayed as it was before. On top of that, our data is mixed up with our other company's data, which makes all figures incorrect. Moreover, I've been accused by an advisor that we're trying to portray ourselves better than we are. And, at last, every time I am speaking to a different advisor, I get different information about how our data has been collected, read and uploaded....

19 August 2026
Rated 5 out of 5 stars

Jordon Watkins delivers...

Jordon Watkins is a great representative for Creditsafe. He is personable and approachable. He clearly demonstrated the Creditsafe features, explaining the different options. Into our 4th year now, and I probably wouldn't have renewed had it not been for Jordon and his friendly way.

20 August 2026

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