Creditsafe  Reviews 

3,795
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 452 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism, highlighting prompt, friendly, and knowledgeable assistance. The service is frequently described as excellent, with many appreciating the personalized approach and quick support for inquiries. Reviewers find the platform user-friendly, providing valuable insights and data that are easy to understand, making the products well-suited for business needs and offering effective onboarding. However, some customers felt products were not always suitable for small businesses and noted an aggressive sales approach, leading to dissatisfaction with value.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, often praising the helpful and professional... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as helpful,... See more

User experience

Reviewers consistently report positive feedback about the user experience, highlighting the ease of use and... See more

Product

Consumers generally express satisfaction with the product, often highlighting its quality and value for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just signed up with creditsafe and so far we cannot fault their services at all. From the inital meeting with Richard, teams help from our accounts manager Sara and our training session wit... See more

Rated 5 out of 5 stars

I made an initial enquiry with Samuel Amery with regards to their products and was blown away by the professionalism and service. The products are also excellent but the first impression given by Sa... See more

Rated 5 out of 5 stars

Paul was really helpful. We had a a few tricky entities and he was able to successfully source and review them. the portal is easy to use, and the monitoring alerts are handy to keep any eye on priori... See more

Rated 5 out of 5 stars

Jack was so helpful and friendly with a problem we had with some miscellenous debt against the company, which shouldnt have been there. Now weve sorted and we’ve open an account to monitor/protect thi... See more


Company details

  1. Credit Reporting Agency
  2. Credit Bureau

Written by the company

As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(3,795)

451 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Business Enabler and Essential - Creditsafe

The people at Creditsafe have made dealing with them a easy and pleasurable, the customer service is polite, simple and effective. Creditsafe is a great tool to have for any business to assess potential customers creditworthiness, mitigating any potential losses and also assessing the general health of competitor businesses.
This is an invaluable tool for my business.

29 May 2026
Rated 5 out of 5 stars

Excellent service

Renewal terms fully explained. Add-ons offered, but not hard or soft sales. Renewal terms very competitive. Always very pleasant to deal with on the phone. An excellent service.

29 May 2026
Rated 5 out of 5 stars

Great service

I had a great experience with Creditsafe UK. The service was professional, efficient, and very helpful from start to finish.

A special thank you to Kelsey Williams, who went above and beyond to assist me. Kelsey was friendly, knowledgeable, and made the whole process smooth and stress-free. Excellent customer service and a real credit to the company.

Highly recommend Creditsafe UK!

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Experian switch to Creditsafe

We have been using Experian for credit checks for a number of years, but recently decided to look at other options due to the reports provided by Experian being hard to read at times and we haven't had the best customer service from Experian either.
After having a teams call with James at Creditsafe, the difference between the two companies was obvious. The quality of reports and information provided by Creditsafe along with the customer service exceeded Experian from the start.
We now have a contract with Creditsafe and I would recommend the switch to anyone currently using Experian.

22 May 2026
Rated 5 out of 5 stars

Excellent Service

Our Account Manager Rachel Rowlands is brilliant and the functionality of the service is exactly what we need. Excellent sercie a,l around.

21 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look