Creditsafe  Reviews 

3,795
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 453 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and friendly, often going above and beyond to assist with their needs. The service and user-friendly platform are described as excellent, providing comprehensive, easy-to-understand information and effective solutions. Exceptional customer service, prompt responses, and a no-pressure approach to understanding business requirements are frequently highlighted. However, some customers noted concerns regarding sales tactics, mentioning hard-sell approaches or products not suitable for their small business. A few also experienced technical issues like login problems, difficulties implementing additional services, or found the product's detail less than competitors.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, with many reviewers praising the excellent and reliable service... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting the helpfulness,... See more

User experience

Consumers find the user experience to be positive, highlighting the ease of use of the online system and... See more

Product

People report positive experiences with the product, highlighting its quality and how well it meets their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just signed up with creditsafe and so far we cannot fault their services at all. From the inital meeting with Richard, teams help from our accounts manager Sara and our training session wit... See more

Rated 5 out of 5 stars

Paul was really helpful. We had a a few tricky entities and he was able to successfully source and review them. the portal is easy to use, and the monitoring alerts are handy to keep any eye on priori... See more

Rated 5 out of 5 stars

Jack was so helpful and friendly with a problem we had with some miscellenous debt against the company, which shouldnt have been there. Now weve sorted and we’ve open an account to monitor/protect thi... See more

Rated 5 out of 5 stars

Creditsafe give me the data I need for prospective customers in an easy to understand format. I also use the search features to discover new customers in the markets that I know. Good value too.


Company details

  1. Credit Reporting Agency
  2. Credit Bureau

Written by the company

As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(3,795)

451 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Business Enabler and Essential - Creditsafe

The people at Creditsafe have made dealing with them a easy and pleasurable, the customer service is polite, simple and effective. Creditsafe is a great tool to have for any business to assess potential customers creditworthiness, mitigating any potential losses and also assessing the general health of competitor businesses.
This is an invaluable tool for my business.

29 May 2026
Rated 5 out of 5 stars

Excellent service

Renewal terms fully explained. Add-ons offered, but not hard or soft sales. Renewal terms very competitive. Always very pleasant to deal with on the phone. An excellent service.

29 May 2026
Rated 5 out of 5 stars

Great service

I had a great experience with Creditsafe UK. The service was professional, efficient, and very helpful from start to finish.

A special thank you to Kelsey Williams, who went above and beyond to assist me. Kelsey was friendly, knowledgeable, and made the whole process smooth and stress-free. Excellent customer service and a real credit to the company.

Highly recommend Creditsafe UK!

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Experian switch to Creditsafe

We have been using Experian for credit checks for a number of years, but recently decided to look at other options due to the reports provided by Experian being hard to read at times and we haven't had the best customer service from Experian either.
After having a teams call with James at Creditsafe, the difference between the two companies was obvious. The quality of reports and information provided by Creditsafe along with the customer service exceeded Experian from the start.
We now have a contract with Creditsafe and I would recommend the switch to anyone currently using Experian.

22 May 2026
Rated 5 out of 5 stars

Excellent Service

Our Account Manager Rachel Rowlands is brilliant and the functionality of the service is exactly what we need. Excellent sercie a,l around.

21 May 2026

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