The One Stop Money Shop Reviews 

531
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the service and overall process to be straightforward, efficient, and quick, often receiving funds rapidly. Many people highlighted the ease of application and the smooth user experience. Reviewers frequently praised the customer service and staff for their professionalism, helpfulness, and polite communication. However, some customers noted issues with staff behavior and payment handling. A few people reported encountering issues with staff behavior, feeling uncomfortable, and experiencing difficulties in communication. There were also mentions of poor customer service, including communication delays and difficulties with payment arrangements, such as rejected debt management plans or incorrect payday processing.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently describing it as fast, efficient, and easy to... See more

User experience

Customers had positive experiences with user experience, finding the process easy, fast, and straightforward... See more

Payment

Reviewers highlight ambiguous aspects of payment, with many customers reporting quick and straightforward... See more

Customer service

Clients share positive opinions on customer service, with many reporting excellent communication and... See more

Staff

Consumers generally report positive experiences with staff, highlighting their efficiency, professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super straight forward to use and for people like me that have a rubbish credit rating they give you a chance I had an emergency that I had no money to pay for and they helped me out of a super stress... See more

Company replied

Rated 5 out of 5 stars

Easy, quick and reliable, since the beginning, just a few hours and they sent me the money,in a very hard situation they were there to help me, strongly recommend

Company replied

Rated 5 out of 5 stars

Easy straight forward no nonsense forms was approved petty quick and funds straight into the bank no hassle will apply again if needed

Company replied

Rated 5 out of 5 stars

The easy of the application and everything straight forward. I was told I will get my money before 3:30 pm, truly the money was there. I recommend them to anyone who needs short term loan,

Company replied


Company details

  1. Loan Agency

About The One Stop Money Shop

Written by the company

Whatever your circumstances, including bad credit history, if you are looking for a loan with friendly local service, The One Stop Money Shop can help.

Apply for a loan


About us

The One Stop Money Shop was founded in 2002 and originally started as a credit broker for short term affordable loans. The business later transformed into an online money lender as it continues to operate today.

Based in Wakefield, Yorkshire, we are proud to our northern roots and to be serving the whole of the UK with a flexible, instalment loan product. Moving away from the traditional payday loan product, we are pleased to offer loans repaid over 6,9 and 12 months which give customers greater flexibility and breathing space to repay their loans.

The One Stop Money Shop is a fully authorised lender under the Financial Conduct Authority, registration number 713424.

As an authorised firm, we have demonstrated our commitment to provide safe and transparent financial products with our customers' best interests at heart.

We carry out a series of checks to ensure that customers can afford to repay our loans without falling into financial difficulty and being clear and transparent is part of the company culture and centre to everything we do.

How to apply for a loan

Visit our website and complete our simple online loan application form. You'll receive a decision within minutes.

More information

For more information, please visit our website or click one of the following links.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

531 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(531)

113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service and fast decision

Fantastic service and fast decision
I like it

14 July 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

Very quick and affordable option to pay back.

Very quick and affordable options. Thank you for helping in difficult times.

13 July 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

really easy and fast to sort

really easy and fast to sort. the communication on what i needed to do or read was very clear and precise

10 July 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

The team here at The One Stop MoneyShop is thrilled to receive a good rating. We spend a lot of time trying to make our processes easy to use and understand. We are glad that you found them 'fuss-free'

Rated 5 out of 5 stars

very satisfied

the process was straightforward from application to review and also requirement for more data

10 July 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

Rated 5 out of 5 stars

It was fast and efficient

It was fast and efficient. No hussles.
Service was efficient,pleasant and professional.
Keep it up 👍

3 July 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

No fuss just a direct answer good…

No fuss just a direct answer good company would recommend

8 May 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

The team here at The One Stop MoneyShop is thrilled to receive a good rating. We spend a lot of time trying to make our processes easy to use and understand. We are glad that you found them 'fuss-free'

Rated 1 out of 5 stars

Avoid… already had a loan approved and…

Avoid… already had a loan approved and paid back (cancelled). Decided I needed the loan after all so reapplied, provisionally accepted but then declined. Obviously not following a correct progress as my information is exactly the same when they accepted the loan first time. All unnecessary and wasting time.

11 June 2026
Unprompted review
The One Stop Money Shop logo

Reply from The One Stop Money Shop

We’re glad to hear your previous loan was successfully repaid. Loan approvals are based on a range of factors, and a recent repayment doesn’t automatically guarantee approval for a new application—especially if applied for shortly after settlement. We did waive additional cost to which you were happy about. Sorry we are unable to offer you further funds at this present time.

Rated 5 out of 5 stars

A very good company

Easy, quick and reliable, since the beginning, just a few hours and they sent me the money,in a very hard situation they were there to help me, strongly recommend

2 June 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

Very as a first time user.

Very as a first time user.

2 June 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

We're happy to see that you had a 5-Star experience using The One Stop MoneyShop. Thank you so much for sharing.

Rated 5 out of 5 stars

I got helped on time when i needed…

I got helped on time when i needed money most! Thank you so much and continue helping in times of need.

1 June 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

Rated 5 out of 5 stars

Simple and fast

2 June 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars
The One Stop Money Shop logo

Reply from The One Stop Money Shop

We're happy to see that you had a 5-Star experience using The One Stop MoneyShop. Thank you so much for sharing.

Rated 5 out of 5 stars

The application was very easy to…

The application was very easy to follow.
The communication is excellent.
Thank you

14 May 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

The team here at The One Stop MoneyShop is thrilled to receive a good rating. We spend a lot of time trying to make our processes easy to use and understand. We are glad that you found them 'fuss-free'

Rated 5 out of 5 stars

Timely and easy navigation

Timely and easy navigation

7 May 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

Rated 5 out of 5 stars
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

It was very quick and easy with no…

It was very quick and easy with no problems great service thank you

12 May 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you so much for taking the time to share your experience at The One Stop Moneyshop We take pride in knowing our customers are happy with their experience.

Rated 5 out of 5 stars

Thanks very good helpful

Thanks very good helpful

8 May 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you so much for taking the time to share your experience at The One Stop Moneyshop We take pride in knowing our customers are happy with their experience.

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