Creditsafe  Reviews 

3,801
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 453 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and friendly, often going above and beyond to assist with their needs. The service and user-friendly platform are described as excellent, providing comprehensive, easy-to-understand information and effective solutions. Exceptional customer service, prompt responses, and a no-pressure approach to understanding business requirements are frequently highlighted. However, some customers noted concerns regarding sales tactics, mentioning hard-sell approaches or products not suitable for their small business. A few also experienced technical issues like login problems, difficulties implementing additional services, or found the product's detail less than competitors.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, with many reviewers praising the excellent and reliable service... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting the helpfulness,... See more

User experience

Consumers find the user experience to be positive, highlighting the ease of use of the online system and... See more

Product

People report positive experiences with the product, highlighting its quality and how well it meets their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just signed up with creditsafe and so far we cannot fault their services at all. From the inital meeting with Richard, teams help from our accounts manager Sara and our training session wit... See more

Rated 5 out of 5 stars

Paul was really helpful. We had a a few tricky entities and he was able to successfully source and review them. the portal is easy to use, and the monitoring alerts are handy to keep any eye on priori... See more

Rated 5 out of 5 stars

Jack was so helpful and friendly with a problem we had with some miscellenous debt against the company, which shouldnt have been there. Now weve sorted and we’ve open an account to monitor/protect thi... See more

Rated 5 out of 5 stars

Creditsafe give me the data I need for prospective customers in an easy to understand format. I also use the search features to discover new customers in the markets that I know. Good value too.


Company details

  1. Credit Reporting Agency
  2. Credit Bureau

Written by the company

As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(3,801)

429 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Evan Jones

Evan was friendly and knowledgeable about the product he was selling to us. He also made the whole process easy to get onboard.

13 March 2026
Rated 5 out of 5 stars

The Customer Care is excellent

The Customer Care is excellent. I have contacted by Dan Hayward 6 months prior the contract expired. Dan is very responsive and helpful, and patient to assist us to get the contract renewed today.

12 March 2026
Rated 3 out of 5 stars

It is unclear of what is included in the package

I was disappointed with the information that I was given before signing up. They want to charge for the things I was shown as add-on services, even though I was not told in the demonstration that they would not be included in the price I paid. Some of the information mentioned was not accurate.

19 February 2026
Rated 5 out of 5 stars

It has been a calm experience

It has been a calm experience, Kieran is knowledgeable and was there for us every step of the way, and now we are on board. The product is good value for money and gives a better service and functionality than other market leaders

10 March 2026
Rated 5 out of 5 stars

Fabulous introduction, excited to use it more.

We have just signed up with creditsafe and so far we cannot fault their services at all. From the inital meeting with Richard, teams help from our accounts manager Sara and our training session with Mia, they have all been prompt, professional and friendly.
What I like most is they don't use any jargon and encourage all questions and training for their platform.

Its user friendly and informative. I am looking forward to using it daily.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

I recently had an introduction to the…

I recently had an introduction to the Creditsafe platform and was very impressed with both the software and the service provided. Lewis Walters, who initially contacted me, was professional, friendly, and very knowledgeable. He took the time to clearly explain how the system works and how it could benefit our business, without any pressure. The software itself looks very intuitive and powerful for managing credit checks and company information. Overall, it was a very positive experience and a great first impression of Creditsafe.

6 March 2026

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