For many years, Neil has been taking care of my boiler, and it's always been a delightful experience. His professionalism, courteous nature, and friendly demeanor make him a joy to work with. Without... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Craggs Energy is a heating oil supplier. We operate through the North West supplying homes, farms and commercial customers with heating oil, gas oil and diesel. You can receive a free online quote instantly.
Contact info
New Road, HX7 5TT, Hebden Bridge, United Kingdom
- craggsenergy.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Consistently good price and service
We have used Craggs for a number of years now and we have consistently found them to offer a competitive price. We always select the 10 day delivery lead time as it is cheapest but rarely does it ever take that long. Phil was very helpful in looking into a problem we have had with a technical glitch on the web site when ordering.

Reply from Craggs Energy
Easy, friendly & efficient service.
I have ordered from Craggs now a few times. On each occasion, the process has been efficient, easy and a pleasure. I 've delay with Phil both times, always knowledgeable and helpful. The orders have always arrived very early in the delivery window which is amazing! Keep.up the good work, we wiĺl be back for more.

Reply from Craggs Energy
oil Delivery
Ordered oil last week after struggling with online rang and spoke to someone Explained I had struggled with ordering online. He was extremely helpful and sorted the order quickly and efficiently. He even rang me back later after speaking to their IT man and explained how to do it that way going forward it arrived the next day
We always use Craggs good service competitive price 👍

Reply from Craggs Energy
Good Service
Staff are always very helpful and the deliveries always turn up when they are supposed to. Prices are competitive. All round good service.

Reply from Craggs Energy

Reply from Craggs Energy
I would recommend Craggs Energy for oil…
I would recommend Craggs Energy for oil delivery. The staff are always very helpful, especially Jack who I always deal with.

Reply from Craggs Energy
Efficient monitoring and deliver…
Efficient monitoring and deliver according to promises.
Staff really good including polite and considerate delivery operative.

Reply from Craggs Energy
Have always found Craggs Energy to be…
Have always found Craggs Energy to be friendly,reliable and helpful when ordering heating oil and tractor diesel. We would reccommend them to anyone.

Reply from Craggs Energy
Company with a human touch
Rang Craggs for a quote and was surprised how easily I got through! Spoke to an advisor Phil, who was very helpful and informative. Thanks for having a human on the end of the phone!!

Reply from Craggs Energy
Superb Service
I place Gas Oil & White Diesel orders with Danny, I can honestly say I have never dealt with a more efficient company.
Danny is an asset to the team and goes above and beyond to ensure we are always provided the best service.
Keep up the good work guys!!

Reply from Craggs Energy
Fantastic service
Fantastic service, quick delivery!
After switching from another company, I have managed to save over £500 on my fuel. Adam was very helpful and polite. Amazing customer service, definitely a returning customer!! :)
Thank you.

Reply from Craggs Energy
I place my gas oil deliverys with Danny…
I place my gas oil deliverys with Danny Almond on a regular basis, always turn up on time and will try to help when needed at short notice, also price match other companies to keep the business.

Reply from Craggs Energy
Amazing service
I speak with Danny quite often and he is always happy to help even when I am late with my order (sorry Danny), the service from him is amazing and I cant fault him or the company! I have been using Craggs for a few months now and the customer service and delivery have been really good and always on time, I would definitely recommend Craggs.

Reply from Craggs Energy
Easy to order and quick delivery.
Easy to talk to on the phone when ordering. Helpful and informative staff. Good price and quick deliveries.

Reply from Craggs Energy
Have used Craggs since Dec 18!
Have used Craggs since moving over the border in Dec 18, oil deliveries are always prompt, fairly priced and the delivery chaps are very helpful! Also had a new tank installed last year by Craggs and was a good job done!

Reply from Craggs Energy
Great Company
Fantastic service from the company on making sure we had fuel on time and at a great price. The lady on the phone was really helpful and the driver was very polite.

Reply from Craggs Energy
Excellent service from Craggs
Excellent service from Craggs - we were desperate for delivery of gas oil. On two occasions now they have delivered to us within 24hrs of ordering which has been a massive help!
Great customer service goes a long way - thank you!

Reply from Craggs Energy
I have recently swapped to oil central…
I have recently swapped to oil central heating and love to support local businesses, so I used Craggs. I have had 3 deliveries from them so far and they have been great.
I got the most recent 500litres at a lower price because it was on one of their 'green' delivery slots where they were already delivering in my area.
They were a couple of days late because a tanker had broken down. This happens to us all, so as long as you don't let your tank run dry, this won't be a problem.
They have always been efficient and really polite when I've called.
I was shocked to read the poor reviews on here. I can only speak from my experience.

Reply from Craggs Energy
I’ve been dealing with this company as…
I’ve been dealing with this company as long as they have been open, and having oil deliveries every other month I’ve never been let down. They monitor my level, advise me when I need to order and deliver exactly when they say they will they once even dug my drive out after a heavy snow fall. Highly recommended.

Reply from Craggs Energy
Oil received on time and good communication.
Reading previous reviews I may not have used these but as my oil was delivered today as requested I have no complaints. The cost was very reasonable and I received an email confirmation of my order and a text advising of the delivery date.....a lot more than I got from Boilerjuice who didn’t text and didn’t turn up! So very grateful for a good experience with Craggs, many thanks.

Reply from Craggs Energy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







