Craggs Energy Reviews 

193
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company, praising the overall quality of the service. People frequently mention that deliveries arrive right on time, and the ordering process on the phone is remarkably simple and straightforward. Customers deeply appreciate the polite, friendly drivers who handle difficult property access with professional ease and always maintain a cheerful and helpful attitude. However, some people were dissatisfied with occasional scheduling delays, prolonged waiting times throughout the day, and communication issues regarding exact arrival times. A few reviewers also noted experiencing poor customer service interactions, unhelpful staff, and unprofessional behavior on rare occasions.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting a straightforward and fuss-free... See more

Staff

Users describe positive interactions with staff, frequently highlighting the polite, friendly, and efficient... See more

Service

Reviewers mention positive feedback about service, noting polite and efficient staff who arrive early and... See more

Customer service

Customers had ambiguous experiences with customer service, reflecting a division in consumer satisfaction.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For many years, Neil has been taking care of my boiler, and it's always been a delightful experience. His professionalism, courteous nature, and friendly demeanor make him a joy to work with. Without... See more

Rated 5 out of 5 stars

Jack the driver turned up pronto during a heatwave and instantly was on my wave-length when I said, "glad you turned up dead on time, it's freezing without heating" I like a sense of humour - nice fel... See more

Rated 5 out of 5 stars

Craggs always try to accomodate our needs whenever possible, especially if I've run out of fuel. Delivery is easy. We juat tell the driver what split we want into the tanks and he does the rest witho... See more

Rated 5 out of 5 stars

As ever, good service from Craggs Energy today. My oil was delivered by polite and friendly tanker driver. I really appreciate the alerts I get on the evening before a delivery and just before they a... See more


Company details

  1. Fuel Supplier

Written by the company

Craggs Energy is a heating oil supplier. We operate through the North West supplying homes, farms and commercial customers with heating oil, gas oil and diesel. You can receive a free online quote instantly.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

193 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(193)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Consistently good price and service

We have used Craggs for a number of years now and we have consistently found them to offer a competitive price. We always select the 10 day delivery lead time as it is cheapest but rarely does it ever take that long. Phil was very helpful in looking into a problem we have had with a technical glitch on the web site when ordering.

5 May 2020
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Dear James,

Thank you very much for your review and kind comments!

We are delighted you are happy with our competitive prices and deliveries and hope to work with you again!

With kind regards,

Craggs Energy

Rated 5 out of 5 stars

Easy, friendly & efficient service.

I have ordered from Craggs now a few times. On each occasion, the process has been efficient, easy and a pleasure. I 've delay with Phil both times, always knowledgeable and helpful. The orders have always arrived very early in the delivery window which is amazing! Keep.up the good work, we wiĺl be back for more.

30 April 2020
Unprompted review
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Reply from Craggs Energy

Hello Gina,

Thank you very much for your review and kind comments! We'll be sure to pass your comments onto Phil :)

We are so grateful to receive comments like this from our customers and we look forward to working with you again in the future.

With kind regards,

Craggs Energy

Rated 5 out of 5 stars

oil Delivery

Ordered oil last week after struggling with online rang and spoke to someone Explained I had struggled with ordering online. He was extremely helpful and sorted the order quickly and efficiently. He even rang me back later after speaking to their IT man and explained how to do it that way going forward it arrived the next day
We always use Craggs good service competitive price 👍

30 April 2020
Unprompted review
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Reply from Craggs Energy

Hello Pauline,

Thank you very much for your review and kind comments! We are delighted to have solved your IT issues.

We are so grateful to receive comments like this from our customers and we hope to work with you again in the future.

With kind regards,

Craggs Energy

Rated 5 out of 5 stars

Good Service

Staff are always very helpful and the deliveries always turn up when they are supposed to. Prices are competitive. All round good service.

30 April 2020
Unprompted review
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Reply from Craggs Energy

Hello NT,

Thank you so much for your valued rating and feedback!

We're so grateful to our loyal customers and comments like this really do make a difference.

Thank you,

Craggs Energy

Rated 5 out of 5 stars

Good all round

Honest. Well priced. Good service.

29 April 2020
Unprompted review
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Reply from Craggs Energy

Dear valued customer,

Thank you very much for your review and kind comments!

We hope to work with you again in the future.

With kind regards,

Craggs Energy

Rated 5 out of 5 stars

I would recommend Craggs Energy for oil…

I would recommend Craggs Energy for oil delivery. The staff are always very helpful, especially Jack who I always deal with.

29 April 2020
Unprompted review
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Reply from Craggs Energy

Hello Matthew,

Thank you very much for your review and kind comments! We'll be sure to pass your comments onto Jack :)

We are so grateful to receive recommendations like this from our customers and we hope to work with you again in the future.

With kind regards,

Craggs Energy

Rated 5 out of 5 stars

Efficient monitoring and deliver…

Efficient monitoring and deliver according to promises.
Staff really good including polite and considerate delivery operative.

28 April 2020
Unprompted review
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Reply from Craggs Energy

Hello John,

Thank you very much for your review and kind comments!

We hope to work with you again in the future.

With kind regards,

Craggs Energy

Rated 5 out of 5 stars

Have always found Craggs Energy to be…

Have always found Craggs Energy to be friendly,reliable and helpful when ordering heating oil and tractor diesel. We would reccommend them to anyone.

23 April 2020
Unprompted review
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Reply from Craggs Energy

Hello J.D,

Thank you so much for your valued rating and feedback!

We're so grateful to our loyal customers and comments like this really do make a difference.

Thank you,

Craggs Energy

Rated 5 out of 5 stars

Company with a human touch

Rang Craggs for a quote and was surprised how easily I got through! Spoke to an advisor Phil, who was very helpful and informative. Thanks for having a human on the end of the phone!!

22 April 2020
Unprompted review
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Reply from Craggs Energy

Hello Phil,

Thank you very much for your review and kind comments! We'll be sure to pass your comments onto Phil :)

We are so grateful to receive comments like this from our customers and we hope to work with you again in the future.

With kind regards,

Craggs Energy

Rated 5 out of 5 stars

Superb Service

I place Gas Oil & White Diesel orders with Danny, I can honestly say I have never dealt with a more efficient company.
Danny is an asset to the team and goes above and beyond to ensure we are always provided the best service.

Keep up the good work guys!!

22 April 2020
Unprompted review
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Reply from Craggs Energy

Good afternoon Lyndsey,

Thank you very much for taking the time to leave us a review and provide feedback.

Comments like this really mean a lot to us and we look forward to working with you again!

Hope you have a lovely day,

Craggs Energy

Rated 5 out of 5 stars

Fantastic service

Fantastic service, quick delivery!
After switching from another company, I have managed to save over £500 on my fuel. Adam was very helpful and polite. Amazing customer service, definitely a returning customer!! :)

Thank you.

21 April 2020
Unprompted review
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Reply from Craggs Energy

Hello Rachel,

Thank you for your fantastic review and lovely comments! We'll be sure to pass your feedback onto Adam :)

We very much look forward to working with you in the future.

With kind regards,

Craggs Energy

Rated 5 out of 5 stars

I place my gas oil deliverys with Danny…

I place my gas oil deliverys with Danny Almond on a regular basis, always turn up on time and will try to help when needed at short notice, also price match other companies to keep the business.

21 April 2020
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hello Lee,

Thank you so much for your review and lovely comments!

We very much value our loyal customers and we look forward to working with you in the future.

Have a lovely day,

Craggs Energy

Rated 5 out of 5 stars

Amazing service

I speak with Danny quite often and he is always happy to help even when I am late with my order (sorry Danny), the service from him is amazing and I cant fault him or the company! I have been using Craggs for a few months now and the customer service and delivery have been really good and always on time, I would definitely recommend Craggs.

20 April 2020
Unprompted review
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Reply from Craggs Energy

Hello Chloe,

Thank you very much for your review and kind comments! We'll be sure to pass your comments onto Danny :)

We are so grateful to receive comments like this off our customers and we hope to work with you again in the future.

With kind regards,

Craggs Energy

Rated 5 out of 5 stars

Easy to order and quick delivery.

Easy to talk to on the phone when ordering. Helpful and informative staff. Good price and quick deliveries.

1 April 2020
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Good morning James,

Thank you very much for your review and rating!

Feedback like this means a lot to us and we hope to work with you again!

Hope you have a lovely day,

Craggs Energy

Rated 5 out of 5 stars

Have used Craggs since Dec 18!

Have used Craggs since moving over the border in Dec 18, oil deliveries are always prompt, fairly priced and the delivery chaps are very helpful! Also had a new tank installed last year by Craggs and was a good job done!

1 April 2020
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Good morning!

Thank you so much for your valued rating and feedback!

We're so grateful to our loyal customers and comments like this really do make a difference.

Thank you,

Craggs Energy

Rated 5 out of 5 stars

Great Company

Fantastic service from the company on making sure we had fuel on time and at a great price. The lady on the phone was really helpful and the driver was very polite.

1 April 2020
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hello Josie,

Thank you so much for your review, we've passed your message onto the team and I'm sure this will put a smile on their faces!

Have a lovely day,

Craggs Energy

Rated 5 out of 5 stars

Excellent service from Craggs

Excellent service from Craggs - we were desperate for delivery of gas oil. On two occasions now they have delivered to us within 24hrs of ordering which has been a massive help!
Great customer service goes a long way - thank you!

1 April 2020
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Good afternoon Lisa,

Thank you very much for taking the time to leave us a review.

Feedback like this means a lot to us and we hope to work with you again!

Hope you have a lovely day,

Craggs Energy

Rated 5 out of 5 stars

I have recently swapped to oil central…

I have recently swapped to oil central heating and love to support local businesses, so I used Craggs. I have had 3 deliveries from them so far and they have been great.
I got the most recent 500litres at a lower price because it was on one of their 'green' delivery slots where they were already delivering in my area.
They were a couple of days late because a tanker had broken down. This happens to us all, so as long as you don't let your tank run dry, this won't be a problem.
They have always been efficient and really polite when I've called.
I was shocked to read the poor reviews on here. I can only speak from my experience.

21 February 2020
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Dear valued customer,

Thank you very much for your review and kind comments!

We are delighted you are happy with the 'Eco Route' and hope to work with you again!

With kind regards,

Craggs Energy

Rated 5 out of 5 stars

I’ve been dealing with this company as…

I’ve been dealing with this company as long as they have been open, and having oil deliveries every other month I’ve never been let down. They monitor my level, advise me when I need to order and deliver exactly when they say they will they once even dug my drive out after a heavy snow fall. Highly recommended.

19 February 2020
Unprompted review
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Reply from Craggs Energy

Dear Mr and Mrs Bradbury,

Thank you for your review and lovely comments.

As loyal customers, we are always grateful for your support!

With kind regards,

Craggs Energy

Rated 5 out of 5 stars

Oil received on time and good communication.

Reading previous reviews I may not have used these but as my oil was delivered today as requested I have no complaints. The cost was very reasonable and I received an email confirmation of my order and a text advising of the delivery date.....a lot more than I got from Boilerjuice who didn’t text and didn’t turn up! So very grateful for a good experience with Craggs, many thanks.

11 December 2019
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hello Heather,

Thank you very much for your review and kind comments!

We are so grateful to receive comments like this off our customers and we hope to work with you again in the future.

With kind regards,

Craggs Energy

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