For many years, Neil has been taking care of my boiler, and it's always been a delightful experience. His professionalism, courteous nature, and friendly demeanor make him a joy to work with. Without... See more
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Jack the driver turned up pronto during a heatwave and instantly was on my wave-length when I said, "glad you turned up dead on time, it's freezing without heating" I like a sense of humour - nice fel... See more
Craggs always try to accomodate our needs whenever possible, especially if I've run out of fuel. Delivery is easy. We juat tell the driver what split we want into the tanks and he does the rest witho... See more
As ever, good service from Craggs Energy today. My oil was delivered by polite and friendly tanker driver. I really appreciate the alerts I get on the evening before a delivery and just before they a... See more
Company details
Written by the company
Craggs Energy is a heating oil supplier. We operate through the North West supplying homes, farms and commercial customers with heating oil, gas oil and diesel. You can receive a free online quote instantly.
Contact info
New Road, HX7 5TT, Hebden Bridge, United Kingdom
- craggsenergy.co.uk
4.7
Excellent
196 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I have recently swapped to oil central…
I have recently swapped to oil central heating and love to support local businesses, so I used Craggs. I have had 3 deliveries from them so far and they have been great.
I got the most recent 500litres at a lower price because it was on one of their 'green' delivery slots where they were already delivering in my area.
They were a couple of days late because a tanker had broken down. This happens to us all, so as long as you don't let your tank run dry, this won't be a problem.
They have always been efficient and really polite when I've called.
I was shocked to read the poor reviews on here. I can only speak from my experience.
21 February 2020
Unprompted review
Reply from Craggs Energy
Dear valued customer,
Thank you very much for your review and kind comments!
We are delighted you are happy with the 'Eco Route' and hope to work with you again!
With kind regards,
Craggs Energy
I’ve been dealing with this company as…
I’ve been dealing with this company as long as they have been open, and having oil deliveries every other month I’ve never been let down. They monitor my level, advise me when I need to order and deliver exactly when they say they will they once even dug my drive out after a heavy snow fall. Highly recommended.
19 February 2020
Unprompted review
Reply from Craggs Energy
Dear Mr and Mrs Bradbury,
Thank you for your review and lovely comments.
As loyal customers, we are always grateful for your support!
With kind regards,
Craggs Energy
Oil received on time and good communication.
Reading previous reviews I may not have used these but as my oil was delivered today as requested I have no complaints. The cost was very reasonable and I received an email confirmation of my order and a text advising of the delivery date.....a lot more than I got from Boilerjuice who didn’t text and didn’t turn up! So very grateful for a good experience with Craggs, many thanks.
11 December 2019
Unprompted review
Reply from Craggs Energy
Hello Heather,
Thank you very much for your review and kind comments!
We are so grateful to receive comments like this off our customers and we hope to work with you again in the future.
With kind regards,
Craggs Energy
If only I,d known...
I wish I,d seen these reviews before I ordered domestic fuel recently from these amateurs. I paid extra for express delivery, the fuel did not arrive and I ran out of fuel. My subsequent complaint was basically brushed aside. I was told the manager would ring me-he didn't. The manager was in a meeting but someone would contact me-they didnt. My account would be reviewed and express fee reimbursed-it hasn't.
I expressed my disgust at their none existent customer care and was given a flippant sorry and that was it.
Do not use this company, they simply do not care about their customers...
25 February 2019
Unprompted review
Bad company
I set up an account and paid £43 per month when I reached just over £300 I ordered 600 litres of heating oil from them. But when it was delivered, it was only 500 litres. I called them to complain and was told i only ordered 500litres and when I said they could pay the remainder back to me they said there was nothing owing. I cancelled my account straight away. I will never deal or recommend this company. Plus their customer service is very rude!!!!
3 December 2018
Unprompted review
I cannot agree more, a dreadful company.
I cannot agree more, a dreadful company.
Over 2 years Craggs energy have repeatedly failed with our customer service and when challenged are defensive and wingy and completely fail to address the concerns or rectify them.
The office staff are pleasant and confirm delivery instructions on placing an ordering but when they fail to deliver as agreed the company are completely dismissive, accusatory and fail to recognise they are not complying with their own terms and conditions.
Were done with them.
16 October 2018
Unprompted review
CRASS Energy
This is a heating oil Company based in Hebden Bridge and used by Tank Toppers based in Yorks.
Craggs energy were to deliver my heating oil before 2nd May 2018 in their 10 day window, which I ordered on 18TH APRIL.
Notwithstanding the fact that I have no oil, and it is very cold, they advised me-Tank Toppers-it would be delivered Mon/Tues definitely-30thapril/1st May.
They have advised me-Tank Toppers-that due to problems with the refinery deliveries, it will now be delivered on Wednesday 2nd May.
I waited in on 30th and at no stage did Tank Toppers or Craggs Energy advise of any delay, and it was not until I took issue with them, today 1st May 2018, did they start to apologise.
The Company is badly run, uncommunicative, and what pennies you might save -against local purchases- will certainly be outweighed by the appalling lack of service.
Be warned! AVOID Craggs Energy and Tank Toppers at all costs!
Their customer service is non-existent!
I received this email from tanktopper this morning 2nd May, as the lorry has not turned up
Good Morning Alan,
I have checked with our depot who have confirmed the delivery is out for today on the drivers 1st load.
If I can be of further assistance please do not hesitate to contact me.
Kind Regards
Jack Helliwell │ Sales and Operations Leader
T: 0800 038 4437 DDI: 01422 888417
It has not turned up and it is 13.14, how can I be on the 1st load!
AVOID CRASS ENERGY AT ALL COSTS !
1 May 2018
Unprompted review
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