Courtyard.io Reviews 400

Reply from Courtyard.io

Apr 25, 2026

Thank you for taking the time to share this feedback. We are genuinely sorry to hear about the issues you experienced with the shipping screen on mobile and the confusion after purchasing packs. That is absolutely not the experience we want for anyone on Courtyard.

We want to be clear: thousands of members successfully ship their cards every day, so we are sorry this process did not work as expected for you. A smooth mobile experience is something we take seriously, and feedback like yours helps us identify where we can improve.

We would genuinely love the opportunity to have you give Courtyard another try. If you're ever open to it, please reach out to us directly at contact@courtyard.io and we'd be happy to walk you through the platform personally and make sure your experience is a much better one. We are standing by to help.

Reply from Courtyard.io

Apr 25, 2026

Thank you for taking the time to share this feedback. We genuinely appreciate that it comes from a place of wanting the platform to be better, and we want to address your point directly.

We want to be clear: the expected average value of every pack has not changed, and has always equaled the exact amount that you pay for the pack. For example, a $50 will have items worth an average of $50 that come out of it. Our odds are statistically accurate and every single pull is publicly verifiable on the blockchain to ensure fairness. That said, we completely understand that variance can be a real part of the experience, both the highs and lows. A run of pulls that fall below expected value is entirely possible within normal statistical variance, and we know that can feel frustrating even when the underlying odds are consistent.

We strive to be the most transparent way to open packs in the industry, so all odds are clearly shown before each pull that tells you exactly what can come out of that pack when you purchase. If you ever have specific questions about how our odds work, please reach out to us at contact@courtyard.io, happy to chat through it further.

Reply from Courtyard.io

Apr 25, 2026

Thank you for your review. We are sorry to hear you had a negative experience and we would genuinely like to understand what happened. We want to be clear: we take every concern seriously and we are committed to making things right for our members.

Please reach out to us directly at contact@courtyard.io with any details about your experience and we will do everything we can to help.

Reply from Courtyard.io

Apr 25, 2026

Thank you for taking the time to share this. We are truly sorry to hear about your experience losing cards in transit and we want to address your points directly.

We want to be clear: all shipments on Courtyard include baseline carrier insurance that covers damage up to $100. To keep costs and shipping fees as low as possible for all users, we don't require and additional coverage beyond that for users who do not want it.

For members who want additional protection, we also offer optional coverage at checkout. We are sorry if this was not communicated clearly during your experience and we understand how that could feel frustrating, particularly on a shipment of significant value.

If you'd like to discuss your particular situation any further, feel free to reach out to us directly at contact@courtyard.io and we will do everything we can to help.

Reply from Courtyard.io

Apr 25, 2026

Thank you for taking the time to share this feedback. We want to be fully transparent about how our fees work because we think it is important for our members to understand this.

The transaction fee you are referring to is likely the standard credit card processing fee charged by our payment providers. Courtyard does not make any money on this fee, and it is a percentage of the transaction because that is how payment processors charge it, not a choice we made. For members who want to avoid this fee entirely, we actually offer crypto payments specifically for this reason, which most platforms do not provide.

The only fee on the platform that Courtyard earns from is on the entirely optional buyback, which only applies if you choose to accept a buyback offer. You also have the option to accept offers from anyone else on the platform and pay 0% fees, or have the card shipped to you and sell anywhere you like (though you may have trouble finding other platforms with lower marketplace fees). Every other fee on the platform is passed through at cost to keep things as low as possible for our members. We think that is a fair and transparent model and we are always looking for ways to communicate it more clearly.

Reply from Courtyard.io

Apr 25, 2026

Thank you for taking the time to share this. We are sorry to hear last night was such a frustrating session and we completely understand how discouraging that feels, especially as a collector who genuinely loves the hobby.

We want to be clear: the expected average value of every pack has not changed, and has always equaled the exact amount that you pay for the pack. For example, a $50 pack will have items worth an average of $50 that come out of it. Our odds are statistically accurate and every single pull is publicly verifiable on the blockchain to ensure fairness. That said, we completely understand that variance can be a real part of the experience, both the highs and lows. A run of pulls that fall below expected value is entirely possible within normal statistical variance, and we know that can feel frustrating even when the underlying odds are consistent.

We strive to be the most transparent way to open packs in the industry, so all odds are clearly shown before each pull that tells you exactly what value can come out of that pack when you purchase. If you ever have specific questions about how our odds work, please reach out to us at contact@courtyard.io, happy to chat through it further.