There was an issue with shipping, the website said 3-10 day delivery, but it was over 15 business days when all pieces finally came. The furniture seems to be decent quality, set-up was fairly easy. C... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Because I may have gotten a defective unit, I had to return it. The return process was relatively worry free. So to be fair, I don’t want to review the product. I want to review the process. It was no... See more
Company replied
Unfortunately it took some time to receive but that was the fault of the shipping company. When I emailed you, staff was quick to respond. When they item arrived I was not notified from delivery t... See more
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The portable air conditioner I received had no issues. The only complaint I may have is that it has a rather high-pitched buzzing sound that is somewhat annoying (not a deal breaker making me want to... See more
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Company details
About Costway Canada
Written by the company
About Costway.ca
Costway.ca is a trusted online retailer offering high-quality furniture, home appliances, and lifestyle products for Canadian households. We are committed to providing affordable, practical, and stylish solutions that enhance comfort and convenience in everyday home life.
Our product selection includes indoor and outdoor furniture, essential home appliances, and kids’ furniture and toys, designed to meet the needs of modern Canadian families. With free shipping sitewide and reliable fulfillment, we strive to deliver a smooth and convenient shopping experience.
Supported by a customer-focused service team, Costway.ca is dedicated to helping families create a more comfortable and enjoyable living space.
Choose Costway.ca for quality, value, and a better home lifestyle.
Our Promise to You
Written by the company
- Trust keeps us always by your side!
- Driven by passion and innovation, we offer a wide range of furniture to elevate every moment of home life. We’re here to accompany you through every stage—bringing comfort, style, and delight to your home.
Shipping and Warranty Guarantee
Fast Free Shipping & 30-Day Return
Free standard shipping is available to most destinations.
A 180-day warranty and a 30-day return policy are provided to ensure a seamless shopping experience.
Contact info
75 Quarterman Road, N1C 0A8, Guelph, Canada
- 7783001840
- cs.ca@costway.com
- costway.ca
Get C$250 Coupons for Your Orders!
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Costway Canada
Dear customer,
Thank you for your review! On-time delivery, easy assembly, and a good price — we're so glad everything met your expectations. Happy composting, and feel free to reach out anytime if you need any assistance!
Sincerely,
Costway inc.
Great pricing
Great pricing. Quick delivery. Hassle free website.
Were very pleased with our product.
26 May 2026
Reply from Costway Canada
Dear customer,
Thank you for your fantastic review! Great pricing, quick delivery, and a hassle-free experience—that's exactly what we aim for. We're so glad you're pleased with your product, and we look forward to serving you again!
Sincerely,
Costway inc.
Never saw this unit work
Never saw this unit work. It tripped our electrical breaker each time we tried plugging it in whether or not the heater function was turned on or off. The side switch and instruction booklet contradict each other as to what is in or off. Nevertheless. We tried different circuits and no different outcome. Unit must be wired wrong.
29 May 2026
Reply from Costway Canada
Dear customer,
Thank you for your feedback, and we sincerely apologize for the issues you've experienced with the unit tripping your breaker.
We have noticed that you have already contacted us, and we have provided you with a return label. Once the item is returned to us, we will process your refund immediately. If you have any further questions or need additional assistance, please don't hesitate to reach out. We appreciate your patience and understanding.
Best regards,
Costway inc.
Reply from Costway Canada
Dear customer,
Thank you for your kind words! We're thrilled to hear that you're happy with the build quality and found it easy to assemble. Enjoy your purchase, and don't hesitate to reach out if you need any assistance!
Sincerely,
Costway inc.
3 weeks waiting for my shippment
Been waiting 3 weeks for the stand for my mini split not impressed ! Can't put up my unit till I have it..shipping it terrible!
5 June 2026
Reply from Costway Canada
Dear customer,
Thank you for your feedback, and we sincerely apologize for the 3-week delay on your mini split stand.
Due to a recent surge in orders, many shipments have been delayed. We have already contacted UPS to urge them to expedite the delivery, and we will continue to closely track this package to ensure it reaches you as soon as possible. We truly appreciate your patience and understanding during this time. Please don't hesitate to reach out if you have any further questions — we're here to help.
Best regards,
Costway inc.
Costway good, SEEL NOT GOOD
My Costway experience was good. My problem is with SEEL, the company used to ship the order. I received my shipment damaged and since June 8, 2026, when I sent an email to get my situation resolved, I have not received a reply. It was not my decision to use SEEL. It looks like it was part of the cost of the item I purchased.
8 June 2026
Reply from Costway Canada
Dear customer,
Thank you for your feedback, and we sincerely apologize for the trouble you've experienced with the damaged shipment and the lack of response from SEEL.
We have already reached out to you via email to confirm the relevant information. Once we receive your reply and verify the details, we will assist you in initiating a claim with SEEL on your behalf. We are here to support you through this process. We appreciate your patience and understanding, and we will do our best to get this resolved for you as soon as possible.
Best regards,
Costway inc.
Reply from Costway Canada
Dear customer,
Thank you for your wonderful review! We're so glad to hear that you're happy with the product, service, and price. Enjoy your purchase and we look forward to serving you again!
Sincerely,
Costway inc.
Reply from Costway Canada
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
Good and sturdy product ( kids bunk…
Good and sturdy product ( kids bunk bed), shipping was faster than expected and the 2 boxes arrived in good shape! 👍 The instructions were simple and every pieces had a letter and number to figure it fast so it took me an afternoon by myself to build it !
3 June 2026
Reply from Costway Canada
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
I have received a box with an 18 inch…
I have received a box with an 18 inch gash in it. I spoke with a service rep who said someone would be in touch in 24 hours. I did not expect AI to repond to my damaged box.
update: I reached a Customer Rep who has agreed to send me a return label at no cost to me.
16 June 2026
Reply from Costway Canada
Dear customer,
Thank you for your feedback, and we sincerely apologize for the condition of the box upon arrival — an 18-inch gash is certainly concerning, and we completely understand your frustration. We also apologize for the initial AI response; we know that when you're dealing with a damaged item, you expect a real person to take action quickly. We're glad to hear that our customer service team was able to assist you further and has arranged a return label at no cost to you. Please rest assured that we will process your return as soon as we receive the item. If you need any additional help, don't hesitate to reach out — we're here for you.
Costway inc.
Reply from Costway Canada
Dear customer,
Thank you for your feedback. We sincerely apologize for the 3-week delivery delay — that is certainly longer than our usual standard. We understand how frustrating the wait must have been, and we're actively working with our shipping partners to improve delivery times. We appreciate your patience and understanding. If you have any other concerns, please don't hesitate to reach out.
Sincerely,
Costway inc.
Arrived on time
Arrived on time, good product
Not detailed enough assembly instructions, had a hard time putting the chairs together
4 June 2026
Reply from Costway Canada
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
Reply from Costway Canada
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
Shame About The Shipping
Been over two weeks and still sitting at label created! Received partial order and the product is amazing…
3 June 2026
Reply from Costway Canada
Dear customer,
Thank you for your feedback.
We truly apologize for the shipping delay on the rest of your order.
We've checked and all packages show as delivered. If you haven't received any part of your order, please don't hesitate to contact us right away — we'll look into it and do our best to help. We appreciate your understanding!
Sincerely,
Costway inc.
Reply from Costway Canada
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
I experienced issues with my purchase…
I experienced issues with my purchase and Costway cannot provide me feedback or a solution in over a week.
28 May 2026
Reply from Costway Canada
Dear customer,
Thank you for your feedback, and we sincerely apologize for the delay in providing you with a solution. We completely understand your frustration — waiting over a week without an update is not acceptable. Please know that we needed to consult with our factory to ensure we could offer you the best possible resolution. We have now issued a refund for your order. If you have any further questions or concerns, please don't hesitate to contact us — we're always here to help.
Best regards,
Costway inc.
Reply from Costway Canada
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
While it took awhile to deliver i am…
While it took awhile to deliver i am very happy with the two outdoor footrests purchased. Quality materials and arrived in perfect condition
18 May 2026
Reply from Costway Canada
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
Very disappointed with the unit since…
Very disappointed with the unit since it didn't start. After all the trouble shooting that I was told to try. Nothing worked. Luckily I am getting a full refund.
3 June 2026
Reply from Costway Canada
Dear customer,
Thank you for your feedback, and we sincerely apologize that the unit didn't start despite your troubleshooting efforts — we completely understand your disappointment. We're glad to hear that a full refund has been arranged for you. Please rest assured that we will escalate this issue to our factory team for thorough inspection and quality improvement to prevent similar issues in the future. We appreciate your patience and understanding.
Best regards,
Costway inc.
Love this company
Love this company, customer service was great, love my new table
Thank you
27 May 2026
Reply from Costway Canada
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
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