3 Boxes delivered on three different days , assembly took about three hours, not difficult but a few screws or stripped. Table is smaller than expected-quite narrow. Could’ve been a little wider. Chai... See more
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Review summary
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Umbrella is as expected. Seems pretty sturdy, we'll see once we start using it this summer. Feels like good value for this umbrella. Great colour selection as navy was hard to find at other retailer... See more
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Fast shipping, product looks like it quality. wifi connection is a pain if it gets done at all. Instructions could be improved for remote. 13 feet of line is restrictive. all things considered I am a... See more
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Products are good and customers satisfied. Problem is with shipping since orders are noted to be delivered but the complete order is not delivered and arrive days later. Tracking info cannot be access... See more
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Company details
About Costway Canada
Written by the company
About Costway.ca
Costway.ca is a trusted online retailer offering high-quality furniture, home appliances, and lifestyle products for Canadian households. We are committed to providing affordable, practical, and stylish solutions that enhance comfort and convenience in everyday home life.
Our product selection includes indoor and outdoor furniture, essential home appliances, and kids’ furniture and toys, designed to meet the needs of modern Canadian families. With free shipping sitewide and reliable fulfillment, we strive to deliver a smooth and convenient shopping experience.
Supported by a customer-focused service team, Costway.ca is dedicated to helping families create a more comfortable and enjoyable living space.
Choose Costway.ca for quality, value, and a better home lifestyle.
Our Promise to You
Written by the company
- Trust keeps us always by your side!
- Driven by passion and innovation, we offer a wide range of furniture to elevate every moment of home life. We’re here to accompany you through every stage—bringing comfort, style, and delight to your home.
Shipping and Warranty Guarantee
Fast Free Shipping & 30-Day Return
Free standard shipping is available to most destinations.
A 180-day warranty and a 30-day return policy are provided to ensure a seamless shopping experience.
Contact info
75 Quarterman Road, N1C 0A8, Guelph, Canada
- 7783001840
- cs.ca@costway.com
- costway.ca
Get C$250 Coupons for Your Orders!
4.2
Great
2K reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Such bad quality. Should be a fraction of the price.
This is my first time ordering through Costway and the item we received is such bad quality. Esply for how much money I paid. I had to save up to purchase it. I am a single mom with three kids and I was really hoping for a bit more but this is just not good quality and not what I was expecting at all.
18 April 2026
Reply from Costway Canada
Dear customer,
We are very regret to hear about your experience, and we completely understand your frustration, especially as a hardworking mom. We see that you have accepted our partial refund offer, and we have also shared your feedback with our team to ensure better quality products in the future. Thank you for your honesty and understanding.
Warm regards
Costway inc.
Great product!
4 May 2026
Reply from Costway Canada
Dear customer,
Thank you so much! We're thrilled to hear that you're happy with the product. Your satisfaction means a lot to us. Enjoy!
Warm regards
Costway inc.
Works well Quiet installation went well…
Works well Quiet installation went well was delivered to my front door
28 April 2026
Reply from Costway Canada
Dear customer,
Thank you for your kind words! We're so glad to hear that everything went well, from delivery to installation, and that you're happy with the quiet performance. We truly appreciate your support!
Warm regards
Costway inc.
The patio umbrella came as expected
The patio umbrella came as expected, and at a great price. I had a question before purchasing. Costway’s customer service took my call quickly and answered my question knowledgeably.
4 May 2026
Reply from Costway Canada
Dear customer,
Thank you so much for your wonderful feedback! We're delighted to hear that the patio umbrella arrived as expected and that you were happy with the price. It's also great to know that our customer service team was able to assist you quickly and knowledgeably before your purchase. Your satisfaction means a lot to us. Enjoy your umbrella!
Warm regards
Costway inc.
Very good quality for the price paid…
Very good quality for the price paid and easy to assemble.
4 May 2026
Reply from Costway Canada
Dear customer,
Thank you so much for your positive feedback! We're delighted to hear that you found the quality great for the price and that assembly was easy. Your satisfaction means a lot to us. Enjoy your purchase!
Warm regards
Costway inc.
Excellent Service.
27 April 2026
Reply from Costway Canada
Dear customer,
We're so glad to hear that! Thank you for your feedback. It was a pleasure serving you, and we look forward to assisting you again in the future.
Warm regards
Costway inc.
Arrived on time no problems well packed
27 April 2026
Reply from Costway Canada
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
Delivery person was very helpful
There was a delay on delivery, customer service explained the issue and kept me updated and assured me goods purchased would be delivered.
15 May 2026
Reply from Costway Canada
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
Great deals and fast shipping!
18 May 2026
Unprompted review
Reply from Costway Canada
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
Reply from Costway Canada
Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.
I never got the furniture
I never got the furniture
And they did not give me my refund
22 April 2026
Unprompted review
Reply from Costway Canada
Dear customer,
We regret any inconvenience caused to you.
We are unable to find order. Would you be willing to provide more detailed order information? We will try to solve the problem for you as soon as possible.
Kind regards
Costway inc.
Reply from Costway Canada
Dear customer,
Thank you for your kind words! We truly appreciate your feedback and are so glad that you enjoyed our service and promotions. We always strive to provide the best experience for our customers. Please feel free to reach out anytime — we'd love to help again in the future!
Warm regards
Costway inc.
Reply from Costway Canada
Dear customer,
Thank you so much! We're thrilled to hear that everything was perfect, good, and fast — from product to delivery. We truly appreciate your support!
Warm regards
Costway inc.
It is good quality & easy to assemble &…
It is good quality & easy to assemble & came on time
27 April 2026
Reply from Costway Canada
Dear customer,
Thank you for your kind feedback! We're so glad to hear that the quality is good, assembly was easy, and delivery was on time. Your satisfaction means a lot to us. Enjoy your purchase!
Warm regards
Costway inc.
Uncomfortable with the Canopy…
Canopy touches the head while seated making it uncomfortable.
While seated Canopy has to be folded down.
Side support for the canopy arm is flimsy/damaged on both sides.
There is no straps to secure the cushions on to the chair, slight wind, the cushions are flying off the chair.
17 May 2026
Reply from Costway Canada
Dear customer,
We regret any inconvenience caused to you.
We have sent email to you, please check it carefully. Please don't worry, we will do our best to help you solve the problem.
Kind regards
Costway inc.
I am so happy with the outdoor couch I…
I am so happy with the outdoor couch I ordered. It is great. Nice quality, and exactly as specified. The tracking was a little odd, but it still arrived very quickly.
2 May 2026
Reply from Costway Canada
Dear customer,
Thank you for your kind review! So happy you love the outdoor couch — great quality and exactly as described. Sorry the tracking was a bit odd, but we're glad it arrived fast. Enjoy and thanks again!
Warm regards
Costway inc.
My order was delivered on time
My order was delivered on time, with accurate product details as explained on the website.
2 May 2026
Reply from Costway Canada
Dear customer,
Thank you for your feedback! We're delighted to hear that your order arrived on time and that the product matched the website description perfectly. Your satisfaction means a lot to us. Enjoy your purchase!
Warm regards
Costway inc.
Deceptive practices
This website uses deceptive practices to make you think you are buying something large, when its actually tiny. The measurements are listed, but in very small print where they hope you miss it. Thought i was buying a normal size toolbox, got a tiny one for a child. Incredibly unhappy.
29 April 2026
Reply from Costway Canada
Dear customer,
We understand that you are unhappy with the size of the toolbox you received. However, we would like to clarify that our website always provides clear product images and detailed descriptions, including specific measurements, for every item. There is no intention to mislead customers in any way.
That said, we are sorry to hear that the product did not meet your expectations. If you are not satisfied with your purchase, please feel free to contact us. We have already reached out to you via email to offer further assistance.
Please check your inbox and reply to us so we can help resolve this matter.
Warm regards
Costway inc.
Love this bunk bed
Delivery was fairly quick. We were not able to setup right away but when we did I was blown away at the quality and the stability of the bunk bed. It’s so sturdy! There’s no squeaking or wobbling after it’s put together. I also love that it’s on the ground so I feel ease that my youngest won’t fall out of bed. Overall I’d give a 10/10
25 April 2026
Reply from Costway Canada
Dear customer,
Thank you for your amazing review! We're so happy you love the sturdy, quiet, and safe design of the bunk bed. A 10/10 means so much to us. Enjoy and thank you for your support!
Warm regards
Costway inc.
Absolutely terrible quality and should…
Absolutely terrible quality and should have known better. Every single package for our; 4 umbrellas, 8 loungers and two park benches came damaged and in the wrong colour. Will never return to this site ever again and was a great lesson learned
24 April 2026
Reply from Costway Canada
Dear customer,
We are very sorry to hear about your experience and sincerely apologize for the frustration this has caused you.
We understand that the umbrellas, loungers, and park benches you received arrived damaged and in the wrong color. This is certainly not the level of quality we strive to provide, and we truly regret that we let you down.
We have already reached out to you in an effort to resolve this matter. Could you please reply to us as soon as possible and provide photos showing the damage and the incorrect colors for all items? This will help us escalate the issue and work toward a proper solution for you.
Warm regards
Costway inc.
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