There was an issue with shipping, the website said 3-10 day delivery, but it was over 15 business days when all pieces finally came. The furniture seems to be decent quality, set-up was fairly easy. C... See more
Company replied
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Review summary
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Reviews shaping this summary
Because I may have gotten a defective unit, I had to return it. The return process was relatively worry free. So to be fair, I don’t want to review the product. I want to review the process. It was no... See more
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Unfortunately it took some time to receive but that was the fault of the shipping company. When I emailed you, staff was quick to respond. When they item arrived I was not notified from delivery t... See more
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The portable air conditioner I received had no issues. The only complaint I may have is that it has a rather high-pitched buzzing sound that is somewhat annoying (not a deal breaker making me want to... See more
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Company details
About Costway Canada
Written by the company
About Costway.ca
Costway.ca is a trusted online retailer offering high-quality furniture, home appliances, and lifestyle products for Canadian households. We are committed to providing affordable, practical, and stylish solutions that enhance comfort and convenience in everyday home life.
Our product selection includes indoor and outdoor furniture, essential home appliances, and kids’ furniture and toys, designed to meet the needs of modern Canadian families. With free shipping sitewide and reliable fulfillment, we strive to deliver a smooth and convenient shopping experience.
Supported by a customer-focused service team, Costway.ca is dedicated to helping families create a more comfortable and enjoyable living space.
Choose Costway.ca for quality, value, and a better home lifestyle.
Our Promise to You
Written by the company
- Trust keeps us always by your side!
- Driven by passion and innovation, we offer a wide range of furniture to elevate every moment of home life. We’re here to accompany you through every stage—bringing comfort, style, and delight to your home.
Shipping and Warranty Guarantee
Fast Free Shipping & 30-Day Return
Free standard shipping is available to most destinations.
A 180-day warranty and a 30-day return policy are provided to ensure a seamless shopping experience.
Contact info
75 Quarterman Road, N1C 0A8, Guelph, Canada
- 7783001840
- cs.ca@costway.com
- costway.ca
Get C$250 Coupons for Your Orders!
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Arrived on time
Arrived on time, good product
Not detailed enough assembly instructions, had a hard time putting the chairs together
4 June 2026
Reply from Costway Canada
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
Reply from Costway Canada
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
Shame About The Shipping
Been over two weeks and still sitting at label created! Received partial order and the product is amazing…
3 June 2026
Reply from Costway Canada
Dear customer,
Thank you for your feedback.
We truly apologize for the shipping delay on the rest of your order.
We've checked and all packages show as delivered. If you haven't received any part of your order, please don't hesitate to contact us right away — we'll look into it and do our best to help. We appreciate your understanding!
Sincerely,
Costway inc.
Reply from Costway Canada
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
I experienced issues with my purchase…
I experienced issues with my purchase and Costway cannot provide me feedback or a solution in over a week.
28 May 2026
Reply from Costway Canada
Dear customer,
Thank you for your feedback, and we sincerely apologize for the delay in providing you with a solution. We completely understand your frustration — waiting over a week without an update is not acceptable. Please know that we needed to consult with our factory to ensure we could offer you the best possible resolution. We have now issued a refund for your order. If you have any further questions or concerns, please don't hesitate to contact us — we're always here to help.
Best regards,
Costway inc.
Reply from Costway Canada
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
While it took awhile to deliver i am…
While it took awhile to deliver i am very happy with the two outdoor footrests purchased. Quality materials and arrived in perfect condition
18 May 2026
Reply from Costway Canada
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
Very disappointed with the unit since…
Very disappointed with the unit since it didn't start. After all the trouble shooting that I was told to try. Nothing worked. Luckily I am getting a full refund.
3 June 2026
Reply from Costway Canada
Dear customer,
Thank you for your feedback, and we sincerely apologize that the unit didn't start despite your troubleshooting efforts — we completely understand your disappointment. We're glad to hear that a full refund has been arranged for you. Please rest assured that we will escalate this issue to our factory team for thorough inspection and quality improvement to prevent similar issues in the future. We appreciate your patience and understanding.
Best regards,
Costway inc.
Love this company
Love this company, customer service was great, love my new table
Thank you
27 May 2026
Reply from Costway Canada
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
Assembly near impossible
It took a total of about 10 hours over a few sessions to finally assemble these chairs. The main issue was that the seat bolt holes do not align properly, which made installation extremely difficult. All six bolts need to be positioned at the same time while balancing both the seat and the backrest, which was unnecessarily frustrating and time-consuming.
While the chairs do look nice once assembled, the seats are very firm. Customer service was quick to respond when we reached out, but ultimately we had to resolve the issue ourselves.
Unfortunately, based on this experience with Costway furniture, we will not be purchasing from this brand again.
Tried to write a review on their site, and it auto-populates to 5 stars
17 June 2026
Unprompted review
Reply from Costway Canada
Dear customer,
we are unable to find your order according to the information you provided. Please provide more detailed order
information and forward your concern as well as the order number to cs.ca@costway.com.
Kind regards
Costway inc
Putting it together was very hard
Putting it together was very hard. Specially the longer nuts. One bolt was wrapped. I had to pay someone to put it together. Won’t recommend anyone to buy it.
27 May 2026
Reply from Costway Canada
Dear customer,
Thank you for your feedback, and we are truly sorry to hear about your experience. We completely understand your frustration. We take your comments seriously and will pass them on to our product team for review and improvement. If there is anything we can do to assist you further, please don't hesitate to reach out at cs.ca@costway.com. We appreciate your honesty and hope you give us a chance to do better in the future.
Costway inc.
it seems like its just a big fan .
it seems like its just a big fan .. it doesn't blow cool air not like the one i saw at a friend's shop and she did not put ice in the unit.
a bit disappointed
27 May 2026
Reply from Costway Canada
Dear customer,
Thank you for your feedback. This air cooler works by evaporating water to create a cooling effect, not by blowing refrigerated air like an air conditioner. May we confirm if you have added water and turned on the "COOL" mode? When used as a regular fan, no water is needed. But for the cooling function, please make sure to add water and the ice packs. The water tank should last about 5 hours per fill, then you can refill as needed. Please feel free to reach out if you need further assistance — we're here to help.
Sincerely,
Costway inc.
My order took forever… like it could…
My order took forever… like it could have walked. 3 weeks from California to BC Canada was just simply ridiculous
27 May 2026
Reply from Costway Canada
Dear customer,
We sincerely apologize for the long shipping time.
Due to a recent surge in orders, our shipping partner was unable to dispatch enough vehicles, which caused delays and package hold-ups. We truly regret the inconvenience this has caused and we are actively working with our logistics team to improve the situation. We appreciate your patience and understanding. Please feel free to reach out if you need any further assistance.
Costway inc.
The product was paid for almost 3 weeks…
The product was paid for almost 3 weeks ago and it hasn't arrived yet.
3 June 2026
Reply from Costway Canada
Dear customer,
Thank you for your message. We sincerely apologize for the delay — we completely understand your frustration after waiting almost 3 weeks. According to our tracking information, the package shows as delivered. Could you please confirm if you have received it? If not, please contact us right away and we will investigate immediately. We're here to help.
Costway inc.
3 star delivery/5 star item
I gave 3 stars for my experience - the items are great andwere packed well. Communication re delivery wasnot good. I immediately received a shipping notice and then no communication for 10 days. When i reached out to customer service they were good and offered a 10% "good faith" refund but could not give me a delivery date. The items finally arrived but with very little notice. The items are good quality and easy to assemble.
12 June 2026
Reply from Costway Canada
Dear customer,
Thank you for your honest feedback. We're glad you're happy with the product quality, packaging, and assembly. However, we sincerely apologize for the poor delivery communication — 10 days of silence after the shipping notice is not acceptable. We appreciate your patience and are working to improve our shipping updates. Please feel free to reach out if you need anything further.
Sincerely,
Costway inc.
When I ordered my item I wasn’t told…
When I ordered my item I wasn’t told that it was sold out in Canada so was coming for the states, which meant a much longer wait. It has now been stuck at a facility in my city for a week. This is a pool cover that we need to be using and had we known it would take this long, we wouldn’t have ordered it. There’s been no communication about the delay, had to contact the company to find out, and no resolution. This is a $200 item that we need and we have no idea when it will come. Makes us very hesitant to buy from this company ever again.
27 May 2026
Reply from Costway Canada
Dear customer,
Thank you for your feedback, and we sincerely apologize for the lack of communication and the extended delay.
Regarding the tracking status, the carrier note shows: "We are trying to get the security access our driver needs for this delivery." Unfortunately, because the driver was unable to obtain delivery access, the package has been returned to us. We have already issued a full refund for your order. We also want to acknowledge that the backlog was caused by a recent surge in orders, which led to delays at the facility. We truly appreciate your patience and understanding throughout this process, and we are genuinely sorry for the inconvenience this has caused. If you have any further questions, please don't hesitate to contact us.
Best regards,
Costway inc.
Chairs I ordered were defected
Chairs I ordered were defected.
One leg the plastic wicker was not attached. One of the backs has a faulty bolt hole that we can get a bolt all the way in.
2 June 2026
Reply from Costway Canada
Dear customer,
Thank you for your feedback, and we sincerely apologize for the defects on the chairs — the unattached plastic wicker and the faulty bolt hole are certainly not acceptable. We have already reached out to you via email to request photos of the damage and to confirm the part numbers of the defective pieces. Please reply to us at your earliest convenience. Once we receive your response, we will resolve this for you as quickly as possible. We appreciate your patience and understanding.
Best regards,
Costway inc.
Reply from Costway Canada
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
Chairs are comfortable,wrong bolts encl
The chairs are very comfortable, however, putting them together was tedious due to the fact that the bolts enclosed were not the correct size and had to go buy some.
3 June 2026
Reply from Costway Canada
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
Damaged product
Damaged product. There was a dent in the side panel. The delivery took far too long. Ordered on June 2nd and recieved on June 17th. Website says 7-10 days. I called and customer service was no help.
3 June 2026
Reply from Costway Canada
Dear customer,
We are very sorry to hear about the dent on the side panel and the delivery delay — we completely understand your frustration, especially since the delivery took longer than the 7–10 days stated on our website. We also apologize that our customer service was not helpful when you called; that is not the level of service we aim to provide. We have already reached out to you via email for photos of the damage. Once we receive your reply, we will process it as quickly as possible. Please rest assured, we will take care of this for you. We appreciate your patience and understanding.
Costway inc.
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