The worst customer service if you can even call it that, sent the item straight away but when you try and exchange for a different size they ignore you and go missing. I was told the new item was sent... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Buying my apparel with Cop It has been such a smooth and enjoyable experience. I've bought from cop it many times and they're much faster and way more reliable and better prices than other competitors... See more
Company replied
shouldve listened to the one star reviews. ordered something a week ago specifically for the 1-3 shipping time because i needed something by tomorrow. tracking has been stuck on 'ready for processing'... See more
Do not buy from this seller! The website and FAQ page is all smoke and mirrors. Website says it will be shipped within 1-3 days. My item was delivered in 7 days. Then I spent the next 3 weeks requesti... See more
Company details
- Shoe Store
- also in
- Children's Clothing Store
- Men's Clothing Store
- Streetwear Store
- Women's Clothing Store
Written by the company
COP IT AU is home to authenticity and exclusivity, providing sneakerheads and fashion enthusiasts alike with the hottest sneakers and streetwear pieces. With same day dispatch and various buy now, pay later options such as Afterpay, Klarna and Zip - COP IT is Australia's #1 pick for everyone!
Contact info
COP IT AU HQ, Campbelltown, Australia
- sales@copit.au
- copit.au
2.9
Average
85 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hands down the best.
My order ended up selling out and I had to wait for them to get stock in from the UK. We communicated back and fourth and they where happy to throw in a free pair of trackies.
Can't thank these guys enough.
10+ stars for me <3
27 April 2024
Unprompted review
Good customer service product was…
Good customer service product was better than expected
16 April 2024
Legit Love the sneakers and clothes
Legit Love the sneakers and clothes, Fast Shipping Easy to buy❤️
17 April 2024
Unprompted review
Reply from COP IT AU
Thank you Nazif! We greatly appreciate the review :)
110% Legit
Really good customer service and shipping times were exceptional. Shoes came in perfect condition. Would 100% recommend buying off.
18 April 2024
Unprompted review
Reply from COP IT AU
Thank you so much Aarav!
Reply from COP IT AU
Thank you Donna!
I still haven’t received my order 2…
I still haven’t received my order 2 weeks later.
You told me it got shipped out and when I follow the tracking number it says Australia post just received it
9 April 2024
Reply from COP IT AU
Hi Louie,
Thank you for leaving a review. However, upon checking with your order - we've contacted you multiple times about this matter. Your product was marked as ineligible for same day dispatch and the description clearly quoted "Please allow up to 3-5 business days for processing".
Trustworthy and Great company fast with…
Trustworthy and Great company fast with shipping and more then helpful if you need assistance
9 April 2024
Reply from COP IT AU
Thank you Ash, we greatly appreciate your review.
Reply from COP IT AU
Thank you so much for your positive review Amy!
Dodgy- Avoid
Dodgy- Avoid!
I ordered a pair of shoes 7 days ago. Got a notification on Friday that there would be a dispatch delay.
Got an email late tonight stating my order has been cancelled because they did not have enough stock to fulfill the order and the payment has been voided. Funnily enough there is still stock available of the same product in the same size that can still be purchased online….
No refund recieved yet….
9 April 2024
Unprompted review
Reply from COP IT AU
Hi Monica,
We thank you for your review. However, upon checking on your order - we did make the honest mistake of overselling your pair in the Sambas. This tends to happen in high traffic periods during our sales with our most popular items. We are really sorry about this.
You should of received your refund almost instantly as the payment was never captured on our end, meaning the funds would've bounced back into your account almost instantly.
Reply from COP IT AU
We appreciate your review, thank you!
Reply from COP IT AU
Thank you! We appreciate your feedback.
Outstanding Customer Service
My order and money was taken, unfortunately they didn’t end up having the hoodie I wanted. 😞
But their customer service was outstanding. They offered me my choice of store credit or offered me to choose out of a handful of choices which some where in fact more expensive.
Postage was super fast. Truly awesome service. Thank you
20 February 2024
Reply from COP IT AU
We greatly appreciate your feedback and kind words :)
Thank you,
Leon
No other store does it like COP IT
COP IT is the only store where I can find the shoes I want like a lot of the Kobe's and Travis Scott pairs. Cant find them anywhere else for such a great price, they also got a lot of Fear of God essentials stocked that no other store has too
23 January 2024
Unprompted review
Reply from COP IT AU
Thank you! Our team is always looking to supply everyone with the most exclusive and hard to find apparel and sneakers, that you won't be able to find anywhere else! Thank you for your recent order on the Nike Kobe 6 "Reverse Grinch"!
Incredible shipping times
Incredible shipping times I definitely would buy again. Thank u again!
29 January 2024
Unprompted review
Reply from COP IT AU
Hi Tacho,
Thank you so much for your review! We greatly appreciate your kind words.
My favourite sneaker store I would say
Time And time again i find myself buying shoes from here. Best stock as it gets online and ships so quickly to me. Highly recommend if you are after anything! The team always has you sorted
12 January 2024
Unprompted review
Reply from COP IT AU
Hi Aryan,
We're extremely happy to hear that your numerous orders with COP IT have been an amazing experience for you. We look forward to serving you again!
Thank you :)
Super fast shipping. Ignore the negative nancys!!!
Super fast shipping and they ship it the same day. Customer support is fast considering I messaged them at 4 AM lmao. I legit have no idea what the negative reviews are talking about. Not affiliated just being fr.
20 January 2024
Unprompted review
Reply from COP IT AU
Hi Alexander,
Thank you so much for leaving a positive review on our business. We're extremely pleased to hear that our same dispatch policy does not disappoint.
Unfortunately, there have been fake reviews left on our Trustpilot page leading to our stars being decreased.
Thank you for your honesty!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.