Coolersomm Reviews 290

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that they are exactly as described and meet their needs perfectly. The delivery service is frequently highlighted as faultless, with many appreciating the promptness, professionalism, and helpfulness of the delivery teams who often go above and beyond by assisting with installation and removing packaging. The staff and customer service are also highly commended for their friendliness, knowledge, and responsiveness throughout the entire process, from initial inquiry to post-delivery follow-up. However, some customers also noted issues with product quality, with a few experiencing units failing prematurely and causing damage to their contents. Additionally, a small number of people mentioned that their machines were noisy or had technical issues that were not clearly explained.

What people talk about most

Product

Consumers find the product to be positive. Many reviewers are happy with their wine fridge purchases, citing... See more

Delivery service

Reviewers express satisfaction with the delivery service. Customers frequently highlight the swift and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for their excellent... See more

Service

People report positive experiences with service. Customers consistently praise the outstanding and excellent... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the team's friendliness,... See more

Based on these reviews

Rated 5 out of 5 stars

Chose this company because they offered European-made wine fridges at reasonable prices, rather than slightly cheaper Chinese-made products. Placed order on Friday afternoon, was contacted on Monday m... See more

Rated 5 out of 5 stars

From start to finish these guys were amazing. The whole transaction was seamless. The team were so knowledgable about what we wanted to what we actually needed. There was no hard sale just incredible... See more

Rated 5 out of 5 stars

We were restricted to the size of wine fridge and Coolersomm were the only company to source the size and quality item we were looking for. From ordering to delivery was faultless and it was safely d... See more

Rated 5 out of 5 stars

I have to say this was by far my best experience of buying online. The website was easy to follow, email contact daily offering me times to fit into my schedule. The wine cooler was deliver toda... See more

Rated 5 out of 5 stars

The entire experience was nice--Sarah helped me select an appropriate wine fridge, Lucie arranged for a smooth delivery, and the delivery guys (forgot their names) efficiently delivered my wine fridg... See more

Rated 5 out of 5 stars

We had a great buying experience. It is easy to communicate with the team. They are very responsive. The removal of our old cellar fridge and the delivery of the new one was easy to plan and was car... See more

Rated 5 out of 5 stars

The winecooler we wanted wasn't available at local supplier (in DK / within EU), but Coolersomm (UK) committed to deliver from a local supplier, i.e. within EU - and we bought it from them. In the mea... See more

Rated 5 out of 5 stars

Delivered on time and just what I needed It was quite hard to get a small wine fridge but this fits the bill perfectly Bit more expensive than some but looks great in the kitchen and extremely... See more

Rated 5 out of 5 stars

The fridge was exactly as the photos depicted the installation was an unexpected service. It was carried out very professionally. Note for those bordeaux lovers the fridge prefers those bottles..it... See more

Rated 5 out of 5 stars

My wine cabinet has just been delivered, and the whole process has been very straightforward from start to finish. I had a question and contacted Coolersomm via their online chat; they answered immedi... See more

Rated 5 out of 5 stars

I needed a new wine cooler and had decided on a make and model . Coolersomm had it in stock , the right price and no problems. I wanted to check delivery so telephoned them and all human , no AI just... See more

Rated 5 out of 5 stars

This company are fabulous. I initially ordered from a large company purely because I’d heard of them before .. but after cancelling on me twice the day before delivery was due I had a refund... See more

Rated 5 out of 5 stars

Lovely people who really care about wine. Understood our need for a fridge that could take Champagne bottles and showed us the best option for us on the market. THe best price by some way, fast team w... See more

Rated 5 out of 5 stars

I'm really pleased with my recent purchase for Coolersomm. The ordering process was super straightforward and I was contacted soon after to check my preferred delivery date. The delivery went very smo... See more

Rated 5 out of 5 stars

I had a really positive experience buying the wine cooler from Coolersomm. The price of the cooler was good but more memorable was the personal attention all the way through the process. It is some... See more

Rated 5 out of 5 stars

Very competitive pricing on the product I wanted, was able to deliver within a few days of ordering and followed up a week or so later to check I was happy with everything. Top marks all round

Rated 5 out of 5 stars

The Customer focus from enquiry though to installation was awesome. We bought a wine fridge, the website was very helpful and full of advice, then we ordered and delivery was scheduled fast and flexib... See more

Rated 5 out of 5 stars

I’ve been searching for a quality wine cooler for a number of months. Eventually decided on one from CoolerSomm who have provided a great service and quality product. Great communication throughout.... See more

Rated 5 out of 5 stars

Easy ordering - best price - quick and professional delivery plus a beautiful looking wine fridge. Helped every step by Lucie and the team.

Rated 5 out of 5 stars

Wide range of products, very responsive sales representative on the website, which is super helpful. Delivery in less than a week. Very happy and recommend warmly.

Rated 5 out of 5 stars

From ordering through to delivery the service was excellent. In particular the guys delivering did so very quickly and tidily. Product also top notch (and now happily storing wine...).

Rated 5 out of 5 stars

I couldn't be happier with my La Sommeliere wine fridge purchase from Coolersomm! This was hands down the best appliance buying experience I've had in years. Their customer service is outstanding—alwa... See more

Rated 5 out of 5 stars

Bought a new wine cabinet last week and i thought prices were excellent. it was also delivered next day. Excellent service with a follow up email to check i am happy.

Rated 5 out of 5 stars

Great set of people. Advised us on the best wine fridge for our garage - we took a Climadiff and it's really superb. Great shelves, nice app, good delivery team, too. Best prices. Recommend.

Rated 5 out of 5 stars

Ordered a wine fridge; it was substantially cheaper than other suppliers and the customer service was absolutely superb from checking that we had the right access to the chaps who delivered it. Highl... See more

Rated 5 out of 5 stars

Ordered a wine fridge, there were some issues with delivery (and the unit was damaged in transit) but customer support (Sarah) was very efficient, helpful and friendly and provided an alternative. C... See more

Rated 5 out of 5 stars

Excellent communication from Lucie. Great dual zone wine fridge and very competitive price. Very happy thanks Coolersomm.com

Rated 5 out of 5 stars

Excellent customer service and the product is just what I expected. Thanks so much I would use this company again!

Rated 5 out of 5 stars

Outstanding service from Coolersomm. Initial delivery was impacted by a vehicle accident and replacement unit was provided immediately. I was kept fully informed throughout the process. A refreshing c... See more

Rated 5 out of 5 stars

Great communication and personal service from the word go. Prompt and efficient delivery (including setting up and removal of all packaging), and a great fridge at a very good price. I would thoroughl... See more

Rated 5 out of 5 stars

Great service and the fridge exceeded our expectations at a decent price, they came and disposed of our old fridge at the same time and the complementary wine was a nice touch, would highly recommend... See more

Rated 5 out of 5 stars

good experience- especially delivery, which is often an issue as we live in a second floor flat with no lift.

Rated 5 out of 5 stars

I ordered a wine fridge from coolersomm. Great prices. Great support throughout the whole process and also sent over a great free bottle of wine. Could not recommend more!!

Rated 5 out of 5 stars

Sarah was very knowledgeable and helped my decide which fridge best suited my needs, we needed the fridge quickly as our kitchen installation was brought forward so the quick delivery was invaluable,... See more

Rated 5 out of 5 stars

Can’t recommend Coolersomm enough. Very friendly, helpful and easy to deal with.They were very responsive with help before I bought my fridge and once I had, the communication around delivery was very... See more

Rated 5 out of 5 stars

Ordered a great wine fridge based on very realistic and accurate reviews on the Coolersomm website The process of ordering and arranging delivery was simple and very professional. The actual deliver... See more

Rated 1 out of 5 stars

Very poor customer services. We purchased a wine fridge which came with no instructions and have had a problem with a large volume of water collecting at the back of the fridge. I called to express... See more

Company replied

Rated 5 out of 5 stars

Everything was perfect, from the price, the ordering process through to delivery. This was the perfect transaction.

Rated 5 out of 5 stars

Coolersomm were fantastic all the way through the advising and ordering. Delivery was quick and smooth

Rated 5 out of 5 stars

Coolersomm were brilliant from the first call to delivery of our Sommeliere wine fridge - very helpful staff, responsive via email and superb delivery with full communication about delivery times, and... See more

Rated 5 out of 5 stars

Lovely, quick service. Really nice company to deal with and very pleased with the product offering.

Rated 5 out of 5 stars

Excellent service from the customer service team pulled out all the stops to delivery before Christmas and I could be happier with the fridge, would highly recommend.

Rated 5 out of 5 stars

This company offers a great choice of wine coolers. Delivery was super quick and they’re very helpful. I’m a very happy customer.

Rated 5 out of 5 stars

Great website with excellent information and description of the product. Customer service was exemplary.

Rated 5 out of 5 stars

An excellent experience all round. The team were great with communication and the delivery was brilliant. Well priced, great wine fridge and I’m set to go. Thank you Coolersomm team

Rated 5 out of 5 stars

The customer service was outstanding, with competitive pricing and a supportive delivery crew. I strongly suggest this to others.

Rated 1 out of 5 stars

Purchased a wine cabinet in January 2025. Within a year it had failed and ‘cooked’ several bottles of vintage champagne and Bordeaux at the bottom of the cabinet to 40 degrees. Cabinet was repaired un... See more

Company replied


Company details

  1. Wine Club

Written by the company

ABOUT COOLERSOMM The ultimate wine resource set up by and for wine lovers. Here at CoolerSomm we aim to provide the trade, student and committed wine lover with the highest quality wine coolers, fridges, glassware, corkscrews and wine preservations systems at the very best prices.


Contact info

4.8

Excellent

TrustScore 5 out of 5

290 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Great Wine Fridge

Delivered on time and just what I needed
It was quite hard to get a small wine fridge but this fits the bill perfectly
Bit more expensive than some but looks great in the kitchen and extremely quiet when running - well worth the extra cost
Team great and completed a follow up as kitchen was not ready to have fridge installed when delivered to make sure I was happy and it was working correctly
Thank you cannot fault the service

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Coolersomm are excellent

Coolersomm were brilliant from the first call to delivery of our Sommeliere wine fridge - very helpful staff, responsive via email and superb delivery with full communication about delivery times, and removal of all packaging. I have no hesitation in recommending them!

1 July 2025
Unprompted review
Rated 5 out of 5 stars

perfect

We were restricted to the size of wine fridge and Coolersomm were the only company to source the size and quality item we were looking for. From ordering to delivery was faultless and it was safely delivered on time. We have totally renovated our house and the builder constructed a "drinks" cupboard to house the fridge, wine glasses etc........looks amazing many thanks

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Awesome Customer Service

The Customer focus from enquiry though to installation was awesome. We bought a wine fridge, the website was very helpful and full of advice, then we ordered and delivery was scheduled fast and flexibly. The two man delivery was excellent.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Ordered a wine fridge

Ordered a wine fridge; it was substantially cheaper than other suppliers and the customer service was absolutely superb from checking that we had the right access to the chaps who delivered it. Highly recommend

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Great Service and Fast Delivery

Sarah was very knowledgeable and helped my decide which fridge best suited my needs, we needed the fridge quickly as our kitchen installation was brought forward so the quick delivery was invaluable, would highly recommend !

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Ordered a wine fridge, there were some issues with delivery (and the unit was damaged in transit) but customer support (Sarah) was very efficient, helpful and friendly and provided an alternative.
Communication overall was good.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Lovely people who really care about…

Lovely people who really care about wine. Understood our need for a fridge that could take Champagne bottles and showed us the best option for us on the market. THe best price by some way, fast team who unpacked and made everything simple. Delivered and installed within 48 hours of purchase.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent overall experience

Good choice of product and excellent practical advice given over the phone. They were very flexible when I needed to delay delivery and the delivery and installation process was great. Very good experience overall.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Thank you …

Thank you …. Thank you…. Thank you 🤩

I cannot thank Sarah and her team enough for all of their help, advice and speedy delivery of our new wine fridge.

I called Sarah on Wednesday … long story short an old style gas pipe had thwarted the fitting of our standard depth wine fridge (it had shown a different location on the plan)! Sarah was able to talk me through the technical spec of a slimmer wine fridge that would fit! After multiple calls Sarah managed to get it to delivered with 2 days.

I cannot recommend coolersomm enough, we have now ended up with a far superior product (yes it was more expensive but you get what you pay for!)… you really did save the day and our kitchen dream!

🤗

31 January 2025
Unprompted review
Rated 5 out of 5 stars

An excellent company

An excellent company - kept their promises and I am delighted with the product. The owner Sarah was always on hand to answer any queries and responded promptly. Highly recommended

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Coolersomm & lovely CELLA

I recently bought 2 CELLA - 161 Bottle Single Zone Wine Fridges from Coolersomm which I am absolutely delighted with. The web site was easy to navigate through and gave a lot of information in an easy to follow manner. I telephoned Coolersomm and had an extremely helpful discussion with Sarah (Newton) who talked me through my various options. Having explained the pros and cons of various fridges, and after a period of reflection, I eventually chose the Cella fridges detailed above. The reversal of the door opening from right to left on one of the fridges was very kindly done free of charge by Coolersomm. Their delivery was seemless, with the a 2 man delivery team placing the fridges in my room of choice expertly and with great care, after which they ensured both fridges were working. I have been able to store claret, burgundy and alsace shaped bottles in the fridges with ease, and the fridges look sleek and classy, with all that have seen them being most impressed. During the ordering and delivering process, communication with Coolersomm was prompt and efficient. All in all the fridges are a delight, and Coolersomm wonderfully helpful and efficient, so I have no hesitation in recommending both.

10 December 2024
Unprompted review

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