Chose this company because they offered European-made wine fridges at reasonable prices, rather than slightly cheaper Chinese-made products. Placed order on Friday afternoon, was contacted on Monday m... See more
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ABOUT COOLERSOMM The ultimate wine resource set up by and for wine lovers. Here at CoolerSomm we aim to provide the trade, student and committed wine lover with the highest quality wine coolers, fridges, glassware, corkscrews and wine preservations systems at the very best prices.
Contact info
20-22 Wenlock Road, N1 7GU, Islington, United Kingdom
- 020 3627 2644
- sarah@coolersomm.com
- coolersomm.com
Replied to 100% of negative reviews
Typically replies within 24 hours
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I have to say this was by far my best…
I have to say this was by far my best experience of buying online. The website was easy to follow, email contact daily offering me times to fit into my schedule. The wine cooler was deliver today by two friendly and professional delivery team Personnel who brought it into its exact location, handled it with great care and a smile, removed all packaging and advised us to allow it to settle for at least 12 hours and then took all the packaging away.
Icing on the cake ….Personal contact by the MD a nice surprise but good to see she has her finger on the pulse and the small detail.
No I don’t work for them but credit where credits due as last weeks mirrored clock from another retailer came smashed to bits.
Well done to Coolersomm team.
Quality Wine Cooler…
I’ve been searching for a quality wine cooler for a number of months. Eventually decided on one from CoolerSomm who have provided a great service and quality product.
Great communication throughout.
Good service
The winecooler we wanted wasn't available at local supplier (in DK / within EU), but Coolersomm (UK) committed to deliver from a local supplier, i.e. within EU - and we bought it from them. In the meantime we got a very good offer from a dealer in DK, so we cancelled the Coolersomm order. The cancel of order and refund of the payment was expedited fast and smoothly. All our calls and requests were answered and accommodated in a proper manner (by Sarah).
The 70 bottle fridge ECS81.2Z
The fridge was exactly as the photos depicted the installation was an unexpected service. It was carried out very professionally.
Note for those bordeaux lovers the fridge prefers those bottles..it must be a French thing. !
Ordered a great wine fridge based on…
Ordered a great wine fridge based on very realistic and accurate reviews on the Coolersomm website
The process of ordering and arranging delivery was simple and very professional. The actual delivery went seamlessly and the delivery team were excellent and very flexible.
Excellent European-made wine fridge and great service.
Chose this company because they offered European-made wine fridges at reasonable prices, rather than slightly cheaper Chinese-made products. Placed order on Friday afternoon, was contacted on Monday morning with a suggested delivery the following day. I had a phone call accurately advising arrival time and the 2-man crew were helpful. Excellent service! ( And if you are wondering what I have against Chinese goods just think about the country's policy on Tibet, Taiwan, Ukraine, Uyghur Moslems and South China Sea)
Great, friendly service
The entire experience was nice--Sarah helped me select an appropriate wine fridge, Lucie arranged for a smooth delivery, and the delivery guys (forgot their names) efficiently delivered my wine fridge and set it up for me. Sarah also emailed me to let me know exactly when to expect the delivery, and
Lucie then checked in with me later to see how the delivery went and whether the fridge was working well for me. No complaints, and I'd definitely go there again if I need a wine fridge (i.e., once I fill this one up and need space for more wine)...
Excellent
Excellent customer service, good prices offered and helpful delivery team. Would highly recommend
Really easy experience
good experience- especially delivery, which is often an issue as we live in a second floor flat with no lift.
Great all round service
From ordering through to delivery the service was excellent. In particular the guys delivering did so very quickly and tidily. Product also top notch (and now happily storing wine...).
I'm really pleased with my recent…
I'm really pleased with my recent purchase for Coolersomm. The ordering process was super straightforward and I was contacted soon after to check my preferred delivery date. The delivery went very smoothly, I was received regular updates on the status of my delivery, which was really helpful. The wine fridge makes a great addition to our kitchen.
Nice experience
My wine cabinet has just been delivered, and the whole process has been very straightforward from start to finish. I had a question and contacted Coolersomm via their online chat; they answered immediately and were very helpful. Delivery was also smooth and hassle-free. Thank you.
Great value for money
Great value for money, prompt delivery and good communication
Excellent company, well recommended
Bought a new wine cabinet last week and i thought prices were excellent. it was also delivered next day.
Excellent service with a follow up email to check i am happy.
Very competitive pricing on the product…
Very competitive pricing on the product I wanted, was able to deliver within a few days of ordering and followed up a week or so later to check I was happy with everything. Top marks all round
Experience was great and well organised
Experience was great and well organised
Further comments
Very poor customer services. We purchased a wine fridge which came with no instructions and have had a problem with a large volume of water collecting at the back of the fridge. I called to express concern and was told I could not speak to customer services. I was given an email address that bounced back. Not too impressive for such expensive kit
Subsequent to posting this I received a call and was told it’s normal for the tray to fill with water and to call again if it was overflowing. I did not mistype the email address as suggested but got through by using info@. Once I posted on Trust Pilot I got a quick response for which I was grateful. Here’s hoping the tray does not overflow in which case I was asked to make contact again. In view of the response perhaps one star was harsh and it should be three or four. No response to my complaint that the machine arrived without instructions and the material on the internet is pretty useless. It could have explained about the tray for example if this is normal. Also the machine is pretty noisy and seems to spend a long time running.

Reply from Coolersomm
This company are fabulous
This company are fabulous.
I initially ordered from a large company purely because I’d heard of them before .. but after cancelling on me twice the day before delivery was due I had a refund and went to Coolersomm after finding them on the internet .
I couldn’t believe my luck . I ordered straight away and my wine fridge was delivered 2 days later .
The customer service was second to none . I was contacted both before and after deliver to ensure all was going to plan . The delivery was on time and the delivery men very pleasant and they unboxed everything and talked me through the set up .
Honestly.. I’m so pleased I went to them . An altogether different experience!!
And my dual zone wine fridge has been the envy of my friends .
I highly recommend this company .
Competitive prices , customer centric staff , pleasant throughout and efficient service!
Great set of people
Great set of people. Advised us on the best wine fridge for our garage - we took a Climadiff and it's really superb. Great shelves, nice app, good delivery team, too. Best prices. Recommend.
We had a great buying experience
We had a great buying experience. It is easy to communicate with the team. They are very responsive. The removal of our old cellar fridge and the delivery of the new one was easy to plan and was carried out perfectly.
Also we had a slight technical issue and the team put us in touch right away with the product provider. All sorted in less than 24h.
Everyone was very professional and friendly.
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