Coolersomm Reviews 290

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that they are exactly as described and meet their needs perfectly. The delivery service is frequently highlighted as faultless, with many appreciating the promptness, professionalism, and helpfulness of the delivery teams who often go above and beyond by assisting with installation and removing packaging. The staff and customer service are also highly commended for their friendliness, knowledge, and responsiveness throughout the entire process, from initial inquiry to post-delivery follow-up. However, some customers also noted issues with product quality, with a few experiencing units failing prematurely and causing damage to their contents. Additionally, a small number of people mentioned that their machines were noisy or had technical issues that were not clearly explained.

What people talk about most

Product

Consumers find the product to be positive. Many reviewers are happy with their wine fridge purchases, citing... See more

Delivery service

Reviewers express satisfaction with the delivery service. Customers frequently highlight the swift and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for their excellent... See more

Service

People report positive experiences with service. Customers consistently praise the outstanding and excellent... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the team's friendliness,... See more

Based on these reviews

Rated 5 out of 5 stars

Chose this company because they offered European-made wine fridges at reasonable prices, rather than slightly cheaper Chinese-made products. Placed order on Friday afternoon, was contacted on Monday m... See more

Rated 5 out of 5 stars

From start to finish these guys were amazing. The whole transaction was seamless. The team were so knowledgable about what we wanted to what we actually needed. There was no hard sale just incredible... See more

Rated 5 out of 5 stars

We were restricted to the size of wine fridge and Coolersomm were the only company to source the size and quality item we were looking for. From ordering to delivery was faultless and it was safely d... See more

Rated 5 out of 5 stars

I have to say this was by far my best experience of buying online. The website was easy to follow, email contact daily offering me times to fit into my schedule. The wine cooler was deliver toda... See more

Rated 5 out of 5 stars

The entire experience was nice--Sarah helped me select an appropriate wine fridge, Lucie arranged for a smooth delivery, and the delivery guys (forgot their names) efficiently delivered my wine fridg... See more

Rated 5 out of 5 stars

We had a great buying experience. It is easy to communicate with the team. They are very responsive. The removal of our old cellar fridge and the delivery of the new one was easy to plan and was car... See more

Rated 5 out of 5 stars

The winecooler we wanted wasn't available at local supplier (in DK / within EU), but Coolersomm (UK) committed to deliver from a local supplier, i.e. within EU - and we bought it from them. In the mea... See more

Rated 5 out of 5 stars

Delivered on time and just what I needed It was quite hard to get a small wine fridge but this fits the bill perfectly Bit more expensive than some but looks great in the kitchen and extremely... See more

Rated 5 out of 5 stars

The fridge was exactly as the photos depicted the installation was an unexpected service. It was carried out very professionally. Note for those bordeaux lovers the fridge prefers those bottles..it... See more

Rated 5 out of 5 stars

My wine cabinet has just been delivered, and the whole process has been very straightforward from start to finish. I had a question and contacted Coolersomm via their online chat; they answered immedi... See more

Rated 5 out of 5 stars

I needed a new wine cooler and had decided on a make and model . Coolersomm had it in stock , the right price and no problems. I wanted to check delivery so telephoned them and all human , no AI just... See more

Rated 5 out of 5 stars

This company are fabulous. I initially ordered from a large company purely because I’d heard of them before .. but after cancelling on me twice the day before delivery was due I had a refund... See more

Rated 5 out of 5 stars

Lovely people who really care about wine. Understood our need for a fridge that could take Champagne bottles and showed us the best option for us on the market. THe best price by some way, fast team w... See more

Rated 5 out of 5 stars

I'm really pleased with my recent purchase for Coolersomm. The ordering process was super straightforward and I was contacted soon after to check my preferred delivery date. The delivery went very smo... See more

Rated 5 out of 5 stars

I had a really positive experience buying the wine cooler from Coolersomm. The price of the cooler was good but more memorable was the personal attention all the way through the process. It is some... See more

Rated 5 out of 5 stars

Very competitive pricing on the product I wanted, was able to deliver within a few days of ordering and followed up a week or so later to check I was happy with everything. Top marks all round

Rated 5 out of 5 stars

The Customer focus from enquiry though to installation was awesome. We bought a wine fridge, the website was very helpful and full of advice, then we ordered and delivery was scheduled fast and flexib... See more

Rated 5 out of 5 stars

I’ve been searching for a quality wine cooler for a number of months. Eventually decided on one from CoolerSomm who have provided a great service and quality product. Great communication throughout.... See more

Rated 5 out of 5 stars

Easy ordering - best price - quick and professional delivery plus a beautiful looking wine fridge. Helped every step by Lucie and the team.

Rated 5 out of 5 stars

Wide range of products, very responsive sales representative on the website, which is super helpful. Delivery in less than a week. Very happy and recommend warmly.

Rated 5 out of 5 stars

From ordering through to delivery the service was excellent. In particular the guys delivering did so very quickly and tidily. Product also top notch (and now happily storing wine...).

Rated 5 out of 5 stars

I couldn't be happier with my La Sommeliere wine fridge purchase from Coolersomm! This was hands down the best appliance buying experience I've had in years. Their customer service is outstanding—alwa... See more

Rated 5 out of 5 stars

Bought a new wine cabinet last week and i thought prices were excellent. it was also delivered next day. Excellent service with a follow up email to check i am happy.

Rated 5 out of 5 stars

Great set of people. Advised us on the best wine fridge for our garage - we took a Climadiff and it's really superb. Great shelves, nice app, good delivery team, too. Best prices. Recommend.

Rated 5 out of 5 stars

Ordered a wine fridge; it was substantially cheaper than other suppliers and the customer service was absolutely superb from checking that we had the right access to the chaps who delivered it. Highl... See more

Rated 5 out of 5 stars

Ordered a wine fridge, there were some issues with delivery (and the unit was damaged in transit) but customer support (Sarah) was very efficient, helpful and friendly and provided an alternative. C... See more

Rated 5 out of 5 stars

Excellent communication from Lucie. Great dual zone wine fridge and very competitive price. Very happy thanks Coolersomm.com

Rated 5 out of 5 stars

Excellent customer service and the product is just what I expected. Thanks so much I would use this company again!

Rated 5 out of 5 stars

Outstanding service from Coolersomm. Initial delivery was impacted by a vehicle accident and replacement unit was provided immediately. I was kept fully informed throughout the process. A refreshing c... See more

Rated 5 out of 5 stars

Great communication and personal service from the word go. Prompt and efficient delivery (including setting up and removal of all packaging), and a great fridge at a very good price. I would thoroughl... See more

Rated 5 out of 5 stars

Great service and the fridge exceeded our expectations at a decent price, they came and disposed of our old fridge at the same time and the complementary wine was a nice touch, would highly recommend... See more

Rated 5 out of 5 stars

good experience- especially delivery, which is often an issue as we live in a second floor flat with no lift.

Rated 5 out of 5 stars

I ordered a wine fridge from coolersomm. Great prices. Great support throughout the whole process and also sent over a great free bottle of wine. Could not recommend more!!

Rated 5 out of 5 stars

Sarah was very knowledgeable and helped my decide which fridge best suited my needs, we needed the fridge quickly as our kitchen installation was brought forward so the quick delivery was invaluable,... See more

Rated 5 out of 5 stars

Can’t recommend Coolersomm enough. Very friendly, helpful and easy to deal with.They were very responsive with help before I bought my fridge and once I had, the communication around delivery was very... See more

Rated 5 out of 5 stars

Ordered a great wine fridge based on very realistic and accurate reviews on the Coolersomm website The process of ordering and arranging delivery was simple and very professional. The actual deliver... See more

Rated 1 out of 5 stars

Very poor customer services. We purchased a wine fridge which came with no instructions and have had a problem with a large volume of water collecting at the back of the fridge. I called to express... See more

Company replied

Rated 5 out of 5 stars

Everything was perfect, from the price, the ordering process through to delivery. This was the perfect transaction.

Rated 5 out of 5 stars

Coolersomm were fantastic all the way through the advising and ordering. Delivery was quick and smooth

Rated 5 out of 5 stars

Coolersomm were brilliant from the first call to delivery of our Sommeliere wine fridge - very helpful staff, responsive via email and superb delivery with full communication about delivery times, and... See more

Rated 5 out of 5 stars

Lovely, quick service. Really nice company to deal with and very pleased with the product offering.

Rated 5 out of 5 stars

Excellent service from the customer service team pulled out all the stops to delivery before Christmas and I could be happier with the fridge, would highly recommend.

Rated 5 out of 5 stars

This company offers a great choice of wine coolers. Delivery was super quick and they’re very helpful. I’m a very happy customer.

Rated 5 out of 5 stars

Great website with excellent information and description of the product. Customer service was exemplary.

Rated 5 out of 5 stars

An excellent experience all round. The team were great with communication and the delivery was brilliant. Well priced, great wine fridge and I’m set to go. Thank you Coolersomm team

Rated 5 out of 5 stars

The customer service was outstanding, with competitive pricing and a supportive delivery crew. I strongly suggest this to others.

Rated 1 out of 5 stars

Purchased a wine cabinet in January 2025. Within a year it had failed and ‘cooked’ several bottles of vintage champagne and Bordeaux at the bottom of the cabinet to 40 degrees. Cabinet was repaired un... See more

Company replied


Company details

  1. Wine Club

Written by the company

ABOUT COOLERSOMM The ultimate wine resource set up by and for wine lovers. Here at CoolerSomm we aim to provide the trade, student and committed wine lover with the highest quality wine coolers, fridges, glassware, corkscrews and wine preservations systems at the very best prices.


Contact info

4.8

Excellent

TrustScore 5 out of 5

290 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Rude customer service who just don’t care

Quite frankly the rudest set of customer service reps (H and S) I’ve ever dealt with. Abrupt and terse.

Reply to your comment:
This goes to prove my point. I remained on the chat and never left, thus can only assume your software timed out from your response. You have a very passive-aggressive tone in your replies.

It wasn’t even about the time taken to respond but your tone and attitude. “Will you deliver before Christmas”. Response. “No!”.

No “really sorry but I don’t believe we’ll be able to deliver in time, but perhaps I could look into an express delivery if you’re happy to pay for that”

You’ve been aggressive with me since our first interaction and I’m sorry you’ve now lost my custom and I hope many others benefit from avoiding you too

19 December 2024
Unprompted review
Coolersomm logo

Reply from Coolersomm

Unfortunately this website visitor (not a customer) gave us less than 2 minutes to respond to their online chat requesting if we can deliver a wine fridge the next day (during Xmas week), whilst Hannah was looking into the information they left chat within 90 seconds and sent a sarcastic email to our company inbox about our employee.

After we replied stating that we would reply but needed some time to reply to them they went straight on to Trustpilot, personally naming the employee and gave us a one star review. Really not in keeping with the Christmas spirit!

Almost all our customers are wonderful people who we take pleasure in helping, even with last minute requests, this website visitor was not one of those people.

Sarah

Response to your edit:

We both have copies of this chat transcript and what you've written here is simply untrue. We will forward this onto Trustpilot.

Rated 5 out of 5 stars

Exceptional products and Top-Tier Service

We had a 5-star experience with Coolersomm! From the very first interaction with Sarah, the Service was outstanding. She provided us advice to help us to select the perfect wine fridges that match our expectations (Swisscave, amazing product!). The Quality of the delivery and installation was impeccable, handled with precision and care.
A special shootout to Sarah for her amazing customer service - She went above and beyond to ensure everything went smoothly and that we were fully satisfied. If you are looking for exceptional products and top-tier service, Coolersomm is the place to go. Highly recommended.

28 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service - going the extra mile to meet your needs

These guys are the very best . Knowledgeable, friendly, customer focussed and a pleasure to deal with . Sarah was a great help in assisting me with the selection of a wine cooler suitable for our needs. She really knew the features and benefits of all the makes and models and ensured I bought one that met our needs.

Once ordered , I was kept fully informed of the delivery time and everything went smoothly .

Don't waste your time with anyone else . These are the very best in thier field .

12 November 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Fantastic range of coolers, the order was processed quickly and communication on the state of the order and delivery was very good. We had an issue about 18 months after receiving the cooler and they were great at helping us resolve the issue. Very prompt in responding to the initial issue and then super quick at finding a solution which resolved our problem.

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Great advice

Really good to deal with. I had a few questions on what was best option to buy, all answered with great advice and promptly by Susan. Thank you so much Susan.
Would definitely use again.
Cant fault them, from advice to delivery, and my wine cooler is great. No more wine that has gone off due to incorrect storage.

21 October 2024
Unprompted review
Rated 5 out of 5 stars

A great company to deal with

A great company to deal with. Competitive pricing, excellent communication and a friendly delivery team.
Sarah Newton was a pleasure to deal with.
I have no hesitation in recommending this company.

26 September 2024
Unprompted review
Rated 5 out of 5 stars

Needed advice on the hinging of the…

Needed advice on the hinging of the fridge, used live chat to help us.

Delivered our wine fridge within 36 hours, called by customer services within an hour of placing the order and delivery and removal of old fridge taken care of swiftly.

22 September 2024
Unprompted review
Rated 5 out of 5 stars

These people really know wine and wine…

These people really know wine and wine fridges and that really helps when deciding on such an important purchase. We're now the owners of a very attractive La Sommeliere wine fridge and we love it.

31 August 2024
Unprompted review
Rated 5 out of 5 stars

We used Coolersomm after a…

We used Coolersomm after a recommendation from another business and they were excellent in helping us find the right wine fridge for our business as well as the very professional delivery team who installed the fridges in place.

9 September 2024
Unprompted review
Rated 5 out of 5 stars

We didn't have any idea about single…

We didn't have any idea about single zones or dual zones or ventillation or UV protected doors until we spoke to the team at Coolersomm who advised us about the best type of wine fridge for a garage. What seemed very complicated became simple with the time and advice given to us by Sarah and the live chat team.

Delivery time frame given of a 3 hour window, the team were on time, installed the wine fridge and were careful around our home (and our dogs!). We're very happy with our La Sommeliere wine fridge.

29 August 2024
Unprompted review
Rated 5 out of 5 stars

We were unsure about wine fridges

We were unsure about wine fridges, how they worked and the noise levels they would make. We were helped by their team on the phone and in store to choose the right brand for us, delivery was two days later - all installed for free. Looks great.

28 July 2024
Unprompted review
Rated 5 out of 5 stars

La Sommeliere & Liebherr

We needed a small wine fridge for service at home plus a storage unit for upstairs. Both delivered faultlessly by Coolersomm and with helpful advice from both Sarah and Emily over the course of several months. Kind and patient company.

26 July 2024
Unprompted review
Rated 5 out of 5 stars

Best Dual Zone Wine Fridges

We bought a Liebherr and a Swisscave from this company and have been happy with the delivery and service both times. The delivery teams were not the same each time but both times they brought the units into the cellar and helped us install. High quality, premium products and good advice from Coolersomm

5 July 2024
Unprompted review
Rated 5 out of 5 stars

Great advice and service

I had a problem stacking Burgundy & Riesling bottles in my Liebherr Vinotek. A visit to Coolersomm gave me some great advice. The addition of another shelf and how best to arrange the bottles has fixed the problem.

25 June 2024
Unprompted review
Rated 5 out of 5 stars

Personal touch

Amazing service, super personal touch guided us through the process of buying a wine fridge and an amazing selection of wines to buy in the shop whilst you make the decision! Some delivery challenges completely out of their control but Sarah dealt with it quickly and directly.
Customer for life.

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Best prices

Best prices, friendly service and attractive products. We bought a La Sommeliere wine fridge and its arrived quickly and looks great - now time to fill.

9 April 2024
Unprompted review

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