Chose this company because they offered European-made wine fridges at reasonable prices, rather than slightly cheaper Chinese-made products. Placed order on Friday afternoon, was contacted on Monday m... See more
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ABOUT COOLERSOMM The ultimate wine resource set up by and for wine lovers. Here at CoolerSomm we aim to provide the trade, student and committed wine lover with the highest quality wine coolers, fridges, glassware, corkscrews and wine preservations systems at the very best prices.
Contact info
20-22 Wenlock Road, N1 7GU, Islington, United Kingdom
- 020 3627 2644
- sarah@coolersomm.com
- coolersomm.com
Replied to 100% of negative reviews
Typically replies within 24 hours
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Rude customer service who just don’t care
Quite frankly the rudest set of customer service reps (H and S) I’ve ever dealt with. Abrupt and terse.
Reply to your comment:
This goes to prove my point. I remained on the chat and never left, thus can only assume your software timed out from your response. You have a very passive-aggressive tone in your replies.
It wasn’t even about the time taken to respond but your tone and attitude. “Will you deliver before Christmas”. Response. “No!”.
No “really sorry but I don’t believe we’ll be able to deliver in time, but perhaps I could look into an express delivery if you’re happy to pay for that”
You’ve been aggressive with me since our first interaction and I’m sorry you’ve now lost my custom and I hope many others benefit from avoiding you too

Reply from Coolersomm
Exceptional products and Top-Tier Service
We had a 5-star experience with Coolersomm! From the very first interaction with Sarah, the Service was outstanding. She provided us advice to help us to select the perfect wine fridges that match our expectations (Swisscave, amazing product!). The Quality of the delivery and installation was impeccable, handled with precision and care.
A special shootout to Sarah for her amazing customer service - She went above and beyond to ensure everything went smoothly and that we were fully satisfied. If you are looking for exceptional products and top-tier service, Coolersomm is the place to go. Highly recommended.
Excellent service - going the extra mile to meet your needs
These guys are the very best . Knowledgeable, friendly, customer focussed and a pleasure to deal with . Sarah was a great help in assisting me with the selection of a wine cooler suitable for our needs. She really knew the features and benefits of all the makes and models and ensured I bought one that met our needs.
Once ordered , I was kept fully informed of the delivery time and everything went smoothly .
Don't waste your time with anyone else . These are the very best in thier field .
Great Customer Service
Fantastic range of coolers, the order was processed quickly and communication on the state of the order and delivery was very good. We had an issue about 18 months after receiving the cooler and they were great at helping us resolve the issue. Very prompt in responding to the initial issue and then super quick at finding a solution which resolved our problem.
Excellent advice and first class…
Excellent advice and first class delivery on our undercounter fridge.
Great advice
Really good to deal with. I had a few questions on what was best option to buy, all answered with great advice and promptly by Susan. Thank you so much Susan.
Would definitely use again.
Cant fault them, from advice to delivery, and my wine cooler is great. No more wine that has gone off due to incorrect storage.
A great company to deal with
A great company to deal with. Competitive pricing, excellent communication and a friendly delivery team.
Sarah Newton was a pleasure to deal with.
I have no hesitation in recommending this company.
Needed advice on the hinging of the…
Needed advice on the hinging of the fridge, used live chat to help us.
Delivered our wine fridge within 36 hours, called by customer services within an hour of placing the order and delivery and removal of old fridge taken care of swiftly.
These people really know wine and wine…
These people really know wine and wine fridges and that really helps when deciding on such an important purchase. We're now the owners of a very attractive La Sommeliere wine fridge and we love it.
We used Coolersomm after a…
We used Coolersomm after a recommendation from another business and they were excellent in helping us find the right wine fridge for our business as well as the very professional delivery team who installed the fridges in place.
Very attractive price and fridge
Very attractive price and fridge - delivered quickly - friendly staff
We didn't have any idea about single…
We didn't have any idea about single zones or dual zones or ventillation or UV protected doors until we spoke to the team at Coolersomm who advised us about the best type of wine fridge for a garage. What seemed very complicated became simple with the time and advice given to us by Sarah and the live chat team.
Delivery time frame given of a 3 hour window, the team were on time, installed the wine fridge and were careful around our home (and our dogs!). We're very happy with our La Sommeliere wine fridge.
We were unsure about wine fridges
We were unsure about wine fridges, how they worked and the noise levels they would make. We were helped by their team on the phone and in store to choose the right brand for us, delivery was two days later - all installed for free. Looks great.
Complicated delivery - made easy
We got two large wine fridges into our home with the very professional crew at CoolerSomm, helped set it up, no dints, scratches, or grumbling (despite the heat). Responsive, helpful company
La Sommeliere & Liebherr
We needed a small wine fridge for service at home plus a storage unit for upstairs. Both delivered faultlessly by Coolersomm and with helpful advice from both Sarah and Emily over the course of several months. Kind and patient company.
Best Dual Zone Wine Fridges
We bought a Liebherr and a Swisscave from this company and have been happy with the delivery and service both times. The delivery teams were not the same each time but both times they brought the units into the cellar and helped us install. High quality, premium products and good advice from Coolersomm
Bought a large La Sommeliere wine…
Bought a large La Sommeliere wine cabinet on Monday - delivered the same week by two very kind men who brought it inside and helped me set it up. Great advice and after sale advice from Emily.
Great advice and service
I had a problem stacking Burgundy & Riesling bottles in my Liebherr Vinotek. A visit to Coolersomm gave me some great advice. The addition of another shelf and how best to arrange the bottles has fixed the problem.
Personal touch
Amazing service, super personal touch guided us through the process of buying a wine fridge and an amazing selection of wines to buy in the shop whilst you make the decision! Some delivery challenges completely out of their control but Sarah dealt with it quickly and directly.
Customer for life.
Best prices
Best prices, friendly service and attractive products. We bought a La Sommeliere wine fridge and its arrived quickly and looks great - now time to fill.
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