Cooksmill Reviews 

First time ordering from Cooksmill, needed a few items for a party I was hosting.
After a misunderstanding, on my part, the young lady I was dealing with called me back to advise that she'd spoken to her manager and arranged a pre-12pm Saturday delivery, a service they don't actually offer!
Great customer service!

Appalling customer service & possibly unhygienic conditions in their warehouse. I purchased a pack of takeaway paper bags from this company about 4 weeks ago. On opening the box after delivery, a very pungent smell oozed out of the box. I assumed it could be due to packaging and in good faith, I thought to air the box for some time. At the end of a week the odour was just as bad as it was on day 1. I contacted the company and was told they had to investigate with their warehouse before giving me a go ahead to return the item. This took tons of calls and emails back and forth, at the end of which I was told the fault was not from there end. I was told the odour could be due to my storage condition. I was told I had to pay for a trackable return if I wanted to return the item. Looking online for the description of the odour, I realised that the pungent odour was similar to rat wee odour which I highlighted to them. The product was not fit for purpose as it was to package food. The product cost £29.22 including delivery and I paid about £17 to send it back to them which they refused to refund. They received the package within a couple of days, about 2 weeks ago and it has taken another lot of emails and calls to finally get a refund of £29.22 today. I wish I had read the reviews, more so the negative ones before I placed my order.

Ordered a thali set. Arrived the next day and in very good condition. The process of ordering was easy on their website. The communications were immediate once my order was placed. They use APC for delivery which is high in price but very efficient and a high level of service. The product arrived intact and I'm happy with the quality. It is slightly bigger than I anticipated, but hey ho the measurements were clear....I should have chosen the smaller one.

Appalling customer service. Was at home to receive parcel but courier didn’t knock and claimed no one at home, now being charged to send item back. Company said there was nothing they could do.., this is almost 2 weeks after placing the order which was in stock.

The staff in sales were extremely helpful. I needed the parcel urgently for a birthday present and they monitored the order and asked the warehouse to speedily process it and I got it the next morning!

It really helped there being a telephone number to speak to a human! Made all the difference.

The product was reasonably priced too.

All in all a fabulous service, it's nice to feedback when people go that extra mile to be helpful.

Just received my first order from Cooksmill ( joyo bucket and bowl) very fast delivery, easily tracked, packaged well. Extremely pleased with my purchase.

Item was not as described - advertised as designed and made in Britain. Cooksmill accept that this is incorrect, blame an IT error and yet refuse to accept any responsibility for the return of the item at their expense. Just get the same token ‘refer to the return policy’. Appalling customer service.

I’m absolutely thrilled with my recent purchase from Cooksmill! The cooking, cleaning, and dining equipment arrived today in perfect condition, and the quality is top-notch. This is my second time purchasing from you, and once again, I’m thoroughly impressed. The delivery process was seamless, and even when I had concerns and contacted customer service, the representative was incredibly polite and helpful. Thank you for consistently exceeding my expectations!

Brilliant range and 5* service - nothing is too much trouble and Jillian was superb ! Thank you so much for good old fashioned service, value and reliability and fast delivery - as so rare nowadays ! Can’t recommend this business enough to Customer’s - just superb !

A big thank you to cooksmill, second time I have used them and certainly won't be the last , I need some items ASAP ( a late present ) and wow the service was second to non the items that weren't in stock thay sorted from another warehouse. Second order I put through Sunday evening, and arrived Tuesday morning.
Can't fault them , keept up to date via email, both from cooksmill and the courier, securely rapped and not eaven any damage to the box
Thanks again
Jim

Always very helpful with arranging deliveries on requested days and very responsive with any queries I have regarding my orders!

I’ve been really happy with everything with my experience. I read all the advice about checking the items and letting the company know if there were any issues or breakages.

My order had various items, with differing shipment days - so I was prepared to be a little more involved and keep track of things.

The customer service was brilliant and friendly, I was informed of all the details I needed to know and it was great being informed of everything too.

My overall experience has been extremely good and I will definitely order from this company again.

Big thanks to the person I communicated with when I needed to - everything was shipped when stated and no breakages at all 😎

Absolutely brilliant company!
From start to finish, the customer service is second to none. Super speedy delivery, expertly packaged to avoid breakages and the serving platter I ordered is excellent quality and perfect for what I need.
Very impressed and will definitely recommend Cooksmill to everyone. Thank you.

This company’s customer service is excellent they couldn’t have done any more to help overcome a manufacturer’s problem which was sorted to my satisfaction. I will use the company again with confidence.

Tried to return item , I believed was faulty
Disagreement over this
Will not be purchasing from Cooksmill again

Have ordered several items now - stainless steel containers of various sizes. These have all been well-made, and reasonably priced.

There are a good variety of options when selecting a container size - which I haven't found elsewhere. Dimensions and capacity are clearly and accurately stated - something that is almost always oddly missing from other sellers.

Shipping was quick enough, and used one of the better couriers (DPD).

Appalling customer service. I ordered a glass 8lt drink jar, the item was sent without packaging so it was completely smashed inside the box.
I didn’t open the parcel within the 48hr window as I was away for a few days but when I returned home to open the parcel which was left I found it in a million pieces. I contacted straight away and was told in no way would they provide a replacement or a refund. I have contacted again and again and they just refuse to reply to my emails now.
Regardless of their 48hr window, they sent a GLASS item without ANY protective packaging and refuse to take accountability for it.
I would definitely avoid using this company again.

I'm a little reluctant to leave a mediocre review, but items arrived broken, and not as pictured on the web site. Sometimes these things happen, but the thing turned into a saga and a time sink. Cooksmill's customer services staff were friendly, but needed constant chasing. However their couriers (DPD and APC) were hopeless as they repeatedly missed and lied (yes, lied) about collections. It took weeks for the goods finally to get returned and the refund issued. My whole experience has been frustrating and an utter waste of time. The 3 stars are for the friendliness of their staff, and for Cooksmill's willingness to take responsibility, but they really need to sort out their logistics.

Ordered 33cm square Napkins white wrong order delivered after talking to them they admitted wrong picture on item code but said it was my fault for not going into spec so tough on me not a helpful company when they make errors and not correct them won’t be giving them any more trade ( after they thought about it for a while realising they were at fault have admitted liability and refunded money for the above it’s not a lot but it was the pride in knowing they were at fault and not acknowledging it so all sorted can now give 4**** instead of.1 )

Ordered Araven Food Containers.
Excellent containers, exactly as described.
Super fast delivery even though there was a bank holiday.
Highly recommend Cooksmill