Cooksmill Reviews 

I have been ordering from cooksmill for a while now and every time they impress me with the service they provide and this time Jillian has gone an extra mile to help me with the stuff I needed! Keep up the good work guys

Exemplary Service.
Friendly, clear and fair.
Win/win experience.

Fast delivery and well packaged. I had an issue with a couple of the items and they resolved this very quickly. Great customer service.

Cooksmill offer great value for money and customer service. They replaced a broken glass with no fuss and gave us the remaining glasses of the set at a big discount.

Special thanks to Nicole for great comms.

All our other items were great too, we definitely recommend and will be using again.

Customer service at its BEST! Very hard to find these days!
I made a mistake, it was my first order,Jillian solved it, she even rang me, even rarer to find a person still willing to have a telephone conversation these days!!!!
I got my delivery early this morning and i am a very happu customer!
Thank You Jillian! These stars are for you!

Very pleased with my order. Packed very well, and Cooksmill were extremely kind, professional and helpful. A minor problem with one item and they sent a replacement straight away. I wish all companies were as good. Thank you Cooksmill.

Next day delivery! I was very impressed by the way I was kept informed of the progress of the order and surprised at how fast it arrived. Goods of good quality. My one complaint is that the stated container volume must have been the external volume. The useable internal volume was 30% lower, since the volume left inside the covering lid is not useable.

I have used them before, but on this occasion i placed my order early hours Friday morning, the website says that orders after 2pm Friday will be despatched the following week, well my order was way before the 2pm deadline and it has only been despatched today, after i emailed them this morning, i also didn’t order anything that had a lead time as i needed the products sooner, this clearly didn’t matter because they had the cheek to email me back completely disregarding everything i said & just said all being well I should receive this within a couple of days! How pathetic! I then said as you ignored my email I’ll refuse delivery then, and the response was if i refuse delivery, the £6.95 delivery charge will not be refunded! They were VERY quick to reply to that. £6.95 delivery charge for something that is in stock and takes a week to arrive! STAY AWAY, if they don’t fix this i’ll do a charge back to my card, & i will raise this with trading standards as it’s very misleading information

I recently made a purchase with cooksmill and am thrilled with the performance, ease of use, and features. Highly recommended for anyone who is looking for a reliable products with great quality.

Great job by Cooksmill, been a pleasure to purchase from them. Would recommend.
I’d also recommend updating ya glasses cupboard, price of a glass is less than a drink in the boozer or restaurant. So makes perfect sense to buy a nice glasses cabinet that will last years👌👍.

The agent I dealt with was very friendly and helpful in dealing with my order. Although I did not receive our item when we wanted, it was delivered within your lead time but I appreciate every effort that was made.

Brilliant customer service.
I emailed about the size of the plates and had a response very quickly.
When I ordered them they were delivered within a couple of days by courier. Email updates from both.
Very happy with my plates on size , quality , price , service and no minimum order if you just want 1.
Perfect company.
Definitely recommended 💯

During the whole delivery process, Jillian service was very professional and careful. Thank you for enthusiastic help. If need anything for further , I’ll come back again.

Excellent service from this company. Very personalised approach with my order.
Order arrived promptly and so securely packaged.
Definitely recommend

Nailed it! We had to order a large amount of jars to be delivered in a very short time… they all arrived on time, in perfect condition and even beat the competition price by 50%! Nicole was great and went beyond. Excellent. Will definitely be using you guys again… and again… and again….

Exceptional customer service and quick dispatch.

Easy to use website and the quality chopping boards I wanted were in stock. Their speedy delivery was 5*. I have used Cooksmill before and had the same 5* experience.

great customer service, swiftly resolved my issue

We recently ordered 30 teapots, and while 12 arrived promptly and were put to use by our team, we were later informed—two days after delivery—that the remaining 18 would not be available until February. While we understand that large orders often arrive in separate shipments, this unexpected delay posed a significant problem for our business, especially as we head into the busy Christmas season.

When we contacted customer service to discuss the situation, we spoke with Nicole, who unfortunately was neither helpful nor courteous. We explained our intention to return the teapots we could no longer use and exchange them for an alternative matching set that was in stock. However, we were met with resistance and told that because the teapots had been used, there was nothing they could do, even though the incomplete delivery left us no viable option.

What is particularly frustrating is that had we been informed before the 12 teapots arrived that the rest of the order would be delayed, we would have simply returned the initial shipment unopened. Why did it take 48 hours after delivery to notify us of the issue?

The website indicated a lead time of 5-7 days with no mention of any stock shortages, leaving us unaware of any potential issues. Yet during our phone call, it felt as though we were being scolded for ordering something that was out of stock—a fact we couldn’t have known without proper communication.

To make matters worse, there was no apology offered and no attempt to resolve the issue. As loyal customers who have invested heavily in products for our new site, this lack of support and unwillingness to help is disappointing. Regrettably, this experience has left us unwilling to order from this company again.

Fast delivery with clear comms. I had issues with labels and the support were fantastic at resolving it. Happy to recommend.