Cooksmill Reviews 

Ordered some glasses for my business for a function, a week later I was told they were out of stock, if I had known sooner I could have ordered elsewhere for a timely arrival.
As it happened once I knew, I ordered from rinkit and they arrived the next day saving my function.
Cooksmill don’t leave it untill the last minute to advise people. Reliability is the key.

Avoid.

Very PROFESSIONAL customer service

Had a small issue regarding the order, it was resolved quickly and as promised.

Will definitely use again.

Ordered 18 glasses, 2 arrived broken and some other scratched. But the customer service team were very quick to respond and get replacement glasses safely delivered to us. Great service and would use again.

Absolute joke is all I can say about my recent experience, Sent out defective items & yes they tried to right the issue but sent out more defective items, Best bit is someone actually personally inspected the items, Yer right, So Basically now I am being called a liar & they are not interested anymore,
This experience has now made me start looking elsewhere for a supplier as my trust in cooksmill has truly gone

Love this company they have everything at a reasonable price. Ordered some glass bottles they arrived very quickly and well packaged. APC their delivery company kept me informed all the way. Very pleased with Cooksmill and APC

Jillian from their customer services team was courteous, efficient, communicative and helped me out with my query on stock availability.

She followed through to delivery with very prompt despatch and I cannot praise her enough.

I thoroughly recommend Cooksmill and team.

I have been looking for a couple of leakproof bottles to store tap water in the fridge for quite some time.

I found them on cooks mill, very reasonably priced and ordered 3, as that also gave me free delivery.

Ordered on a weekend, and received the parcel on Tuesday, so a speedy service.
The bottles were very well packed, and are absolutely perfect, I am delighted.

Will definitely recommend cooksmill to friends and family.

Excellent company who who exhibit great comms and response times.

Definitely shoo with them again.

Have brought from this company for the last few years now and they are amazing! Everything comes delivered with care, loads of packaging in boxes to keep the products safe. Had a few problems with with a few buckets being marked but they always send out replacements and always quick replies on emails. Highly recommend this company, will always use cooksmill!

Can't speak highly enough of the customer service. I needed something urgently so called the company. I spoke to two lovely people who really went out of their way to help. My order was dispatched as a priority and arrived the next day. Amazing, thank you.

Poor customer service
I was at one till, and a staff member told me to go to another till. When I went there, another lady working on the till spoke to me in a rude way and said she was serving someone else.
It was confusing and didn’t feel nice, because I was just doing what I was told.
I hope staff can speak more kindly and clearly to customers in the future.

Very poor customer service. I have ordered 4 items but they tell me 1 is not in stock after i made payment and they said they will refund me for 1. But they send me 2 items and they are telling me they will refund for 1 item that is not in stock. What about the 3rd item I paid. I have asked to cancel and for full refund. Very disappointing. Every time I order there is some problem with order.

Really great service. We ordered a pan but got the wrong size. Laraib was so quick in putting it all right, sent out a new one and we ended up keeping the other one as really liked it. Fantastic customer service, direct through to Laraib and really efficient follow up.

Jillian was a huge help as I was having difficulty ordering on the website. She made sure that the order went straight through to the warehouse and it was received the next day! Very happy with the customer service and product!

I’ve ordered few boxes of 2 different sizes plates from cooksmill but before delivery they emailed to say make sure you order correctly because if you wish to return, we will only refund 70% of this order! However when we received, we realised some of them we ordered were smaller than we thought! So we didn’t open all boxes to order the larger ones.we kept the wrong size plates and ordered more! But once the second delivery arrived and we opened all boxes, we saw some of the first order which was the largest plates, were smashed in transit. Once we emailed them the pictures, they refused to replace the damaged ones, because “we were out of our 48 hours report window “! And its part of their terms and condition when you tick a small box!!

I bought two of the 'seasons storm bowl shape cup 9oz'. One of the cups does not have the brown speckled rim which matched the other and the saucers, and looks to be unfinished. Whilst I understand that the finish of the products may vary, to me it looks like the speckled rim design has not even been done on this mug. I am not sure how someone can be happy enough with the finish to allow it to be sold along with another one that looks so much better. I called customer services to see if they would replace the mug, but they just tell me that 'product finishes may vary' as stated on the website. Again, I understand that the 'finish' may vary, but the design of this mug doesn't even look finished. The only other option they gave me was to return the items at my own cost for a refund. I am very disappointed with the service I received. For the sake of replacing one poorly finished mug, this would have been easily solved and I would have been satisfied with my order. They clearly have no pride in the finish or quality of their products, or their customer satisfaction. My advice would be to avoid

I brought 4 large dinner plates and 4 small plates around a year ago, they are the best things I brought for our flat, a year later and they have been in the microwave the oven, I may have even dropped 1 or 2 on accident, and they are perfect condition we get compliments on them from everyone! When I ordered these 2 turned up broken I emailed straight away and spoke to Nicole who send me 2 new plates within 24 hours absolutely amazing! Thankyou

I called them on a Friday lunchtime to arrange for some paper chef hats to be delivered on the following Monday. I received excellent communication from the team, they did an immediate stock check for me to make sure they have the items in stock and soon after I placed my order online I received the dispatch notification and today (that dreaded Monday) I already have the hats! Amazing, very helpful customer service! Would buy from them again!

Found a great product and requested a bulk order with a delivery date that was a bit tight.

Team (Nicole) worked hard and expedited the order.

Great Comms, product and price with a cheerful team.

Perfect.
Thank you so much.