Left us with a dangerous solar panel system that I now have to pay someone to fix. Wasn’t even finished with install as we had lots of issues before it went into administration. Our solar panels which... See more
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A small cut in our roof has been exposed during the severe rain we have suffered. Our concerns were instantly recognised and CES immediately actioned this. This morning the scaffolding team of Lee E... See more
Company replied
Outstanding from start to finish, the company ensured we were advised on every part of the process , each specific works was organised with us in the loop . The quality of the workmanship... See more
Calum smith and Arron fitted solar panels to our house and we couldn’t be happier with the installation. We had 20 panels all over the roof across many different pitches in the most awful weather cond... See more
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Company details
Written by the company
We are Consumer Energy Solutions (CES) and we install insulation systems, heating systems and renewables into homes throughout the UK. We specialise in using government backed grants to get your home transformed into a more energy efficient household with no cost to yourself. This reduces both your energy bills and your carbon emissions.
Contact info
United Kingdom
- consumerenergysolutions.co.uk
4.0
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 61% of negative reviews
Typically replies within 24 hours
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Professional Survey
Matthew Jenkins came and completed our survey today. He was punctual, polite and professional. Knew his job and communicated everything very well, answering any of our questions honestly and thoroughly.
If this is a sign of the work to come, we will be very happy.
18 November 2025
Unprompted review
Reply from Consumer Energy Solutions
Thank you, Mr. Smith, for sharing your thoughtful feedback. We’re delighted to hear that Matthew Jenkins provided such a professional survey experience — punctual, polite, and thorough in answering all your questions. Clear communication and expertise are qualities we value highly, and it’s wonderful to know they came across in your consultation. We look forward to continuing the work and ensuring you’re just as happy with the results.
Best wishes, Consumer Energy Solutions
Reply from Consumer Energy Solutions
Thank you so much for your lovely words. We’re truly grateful for your appreciation of Scott’s work — he takes great pride in delivering fantastic service, and it’s wonderful to know that came through in your experience. We’ll be sure to share your thanks with him, and we’re delighted we could help.
Best wishes, Consumer Energy Solutions
Solar installation. Great team.
Solar installation. Calum Smith and Aran have been amazing. Friendly, courteous, helpful and very professional, worked hard in awful wet and cold weather. Very tidy considerate workers left no mess, highly recommended. Sophie from the solar team coordinator was also very pleasant and helpful she also passed on an error code we had with the ASHP to ensure an engineer was booked to resolve. The scaffolders and delivery man were also great working through the storm. We also highly recommend the plumbers Kiam, Luke and Andy who installed the heating system. Excellent hard workers. They explained and kept us informed of everything, very little disturbance and very clean tidy workmanship considering they worked in every room. Quite an achievement meeting the high standard of my husband who was a plumber by trade. Thank you all.
18 November 2025
Unprompted review
Reply from Consumer Energy Solutions
Dear Cal,
Thank you so much for taking the time to leave such a detailed and thoughtful review — it really does mean a lot.
We’re delighted to hear how impressed you were with Calum Smith and Aran during your solar installation. Working through cold, wet weather isn’t easy, so it’s great to know their professionalism, courtesy, and tidy workmanship still shone through. We’ll make sure your praise reaches them.
It’s also wonderful to hear that Sophie was able to assist straight away and ensure your ASHP issue was passed on correctly — she’ll be thrilled to know her support made a difference.
We’re equally pleased that you had such positive experiences with the scaffolders, delivery team, and especially the heating engineers — Kiam, Luke and Andy. Meeting the approval of someone with plumbing experience is no small achievement, and your compliments will mean a great deal to them.
Thank you again for your recommendation and for recognising the effort of everyone involved.
Kind regards,
Consumer Energy Solutions
Heating engineer Gareth Moore
Thank you so much to Gareth Moore for fixing our heating issue. He was professional, with expert knowledge and very friendly and helpful.
18 November 2025
Unprompted review
Reply from Consumer Energy Solutions
Thank you, Carly, for sharing your experience. We’re so pleased Gareth Moore was able to resolve your heating issue and that his professionalism, expertise, and friendly approach made such a positive impression. We’ll be sure to pass your kind words on to him — feedback like this means a lot to our team.
— Consumer Energy Solutions
A very thorough consultation with…
A very thorough consultation with Stuart H assessing our cavity wall insulation needs today.
Hoping for a successful outcome to our planned works.
18 November 2025
Unprompted review
Reply from Consumer Energy Solutions
Thank you, Elizabeth, for taking the time to share your feedback. We’re so pleased to hear that Stuart H provided a thorough consultation and helped assess your cavity wall insulation needs. Your confidence in our process means a lot, and we share your hope for a smooth and successful outcome with the planned works.
— Consumer Energy Solutions
I recently had Matthew and David from…
I recently had Matthew and David from IWI working in my home, and I couldn’t be happier with the experience. They were incredibly hard-working, polite, and respectful throughout, especially while working around a baby and young children. They kept everything tidy, were considerate of our space, and completed all the work to a really high standard. I’m extremely pleased with the results and would highly recommend them to anyone looking for reliable, professional tradesmen. (19 Harris St)
18 November 2025
Unprompted review
Reply from Consumer Energy Solutions
Dear Emily,
Thank you for taking the time to leave such a lovely review. We’re really pleased to hear that Matthew and David made the whole experience smooth and stress-free for you and your family.
Working in a home with young children requires extra care, and it’s great to hear that the boys were thoughtful, tidy, and respectful throughout — exactly what we aim for. Knowing that you’re happy with both their attitude and the quality of their work is fantastic feedback.
We truly appreciate your recommendation and will make sure Matthew and David see your kind words.
Warm regards,
Consumer Energy Solutions
Insulation work
Just had insulation installed in my home, the team consisting of Craig & Leon were very efficient & explained all aspects of the work that needed to be carried out. They were both very helpful & worked extremely hard to finish the project on time. Thank you!
17 November 2025
Unprompted review
Reply from Consumer Energy Solutions
Dear Shan,
Thank you for your lovely review. We’re delighted to hear that Craig and Leon provided such an efficient and well-explained service during your insulation install. It’s great to know they were helpful, hardworking, and completed everything on time.
We truly appreciate your feedback and will be sure to pass your thanks on to the team.
Kind regards,
Consumer Energy Solutions
Survey by Scott B
Scott was agreat guy, Meticulous in what he did. Overall very happy with survey. Looking forward to starting
17 November 2025
Unprompted review
Reply from Consumer Energy Solutions
Dear Phillip,
Thank you for your review. It’s great to hear that Scott made such a positive impression — his meticulous approach is something we’re very proud of, and we’re pleased you felt confident and informed throughout the survey.
We’re delighted that you’re happy with everything so far and look forward to getting your installation underway.
Kind regards,
Consumer Energy Solutions
Dale and Mikey did a great job around…
Dale and Mikey did a great job around the house. Friendly and professional.
17 November 2025
Unprompted review
Reply from Consumer Energy Solutions
Dear Greg,
Thank you for the great feedback! We’re really pleased to hear that Dale and Mikey made such a positive impression. Their friendly and professional approach is exactly what we aim for, and it’s fantastic to know you were happy with the work carried out.
We’ll be sure to pass your comments on to them — they’ll really appreciate it.
Kind regards,
Consumer Energy Solutions
Paul
Paul
Gloucestershire
GL15
Stuart H from this company was booked for a 9.00am appointment, Had a call saying he was running late, arrived a short time after.
Was present for 2.5 hrs just got on with the survey and asked questions relating to my property. A very nice guy and extremely helpful.
17 November 2025
Unprompted review
Reply from Consumer Energy Solutions
Dear Paul,
Thank you for your kind review. We’re delighted to hear that Stuart provided such a helpful and thorough survey, even after a slightly delayed start. He takes great pride in his work, and your feedback will mean a lot to him.
We would also kindly advise against posting full personal addresses and contact details publicly, as this can put your information at risk. Reviews are visible to everyone, and it’s always best to keep personal data private to protect yourself.
Thank you again for taking the time to share your experience — we’re glad Stuart made a positive impression.
Kind regards,
Consumer Energy Solutions
Technical survey
We had our technical survey completed today which was carried out by Scott. He was a pleasure to deal with, polite and answered any questions and explained what would be done clearly and efficiently. was not bothered by my yappy dogs. A credit to the company.
17 November 2025
Unprompted review
Reply from Consumer Energy Solutions
Dear Kevin,
Thank you for your brilliant review. We’re really pleased to hear that Scott made such a positive impression during your technical survey. It’s great to know he was polite, clear in his explanations, and patient — even with your yappy dogs keeping him company!
We’ll be sure to pass on your kind words, as he’ll be delighted to hear them.
Kind regards,
Consumer Energy Solutions
Alfyn Thomas
Alfyn Thomas , 37 college street , Stuart h arrived on time very informative and pleasant. Really pleased with Stuart highly recommend
15 November 2025
Unprompted review
Reply from Consumer Energy Solutions
Dear Alfyn,
Thank you for your review. We’re really pleased to hear that Stuart H arrived on time, was informative, and made the experience a pleasant one. Your recommendation means a great deal, and we’ll be sure to pass your kind words on to him.
Kind regards,
Consumer Energy Solutions
Excellent survey
Just had Stuart H. to do survey and what a credit to CES. Stuart treated both ourselves and our property with utmost care and respect and explained the full process of the project and eased any concerns we had.
Thank you Stuart H, we look forward to having the work done going forward.
Alan James
14 November 2025
Unprompted review
Reply from Consumer Energy Solutions
Dear Alan,
Thank you so much for your wonderful review. We’re really pleased to hear that Stuart H treated you and your home with such care and respect, and that he was able to clearly explain the whole process and put your mind at ease.
He really is a credit to CES, and we’ll be sure to pass your thanks on to him. We’re glad you’re feeling confident about the works going forward and look forward to continuing the process with you.
Kind regards,
Consumer Energy Solutions
Scott
Really positive experience, highly professional and answered all questions fully with no bother at all. Really friendly and patient. Excellent!
14 November 2025
Unprompted review
Reply from Consumer Energy Solutions
Dear Mrs Dobson,
Thank you for your lovely review. We’re delighted to hear that Scott provided you with such a positive and professional experience. It’s great to know he was friendly, patient, and able to answer all your questions with ease.
We’ll make sure your kind feedback is passed on to him — he’ll really appreciate it.
Kind regards,
Consumer Energy Solutions
maintenance team
Special mention of Mark and Nigel in the maintenance team who undertook work involving loft insulation, damage around an extractor fan, boxing in boiler pipes and fixing a leaking radiator valve.
They were very friendly and courteous; completing the work efficiently and to a high standard. They also offered very helpful related advice.
13 November 2025
Unprompted review
Reply from Consumer Energy Solutions
Dear Derek,
Thank you for taking the time to leave such a positive review. We’re really pleased to hear that Mark and Nigel in our maintenance team were friendly, courteous and completed all the work — from the loft insulation to the extractor fan, boxing in the pipes and fixing the radiator valve — to a high standard.
It’s great to know you also found their advice helpful. We’ll be sure to pass on your kind words to them both.
Kind regards,
Consumer Energy Solutions
Stuart h was very friendly…
Stuart h was very friendly knowledgeable and helpful.
14 November 2025
Unprompted review
Reply from Consumer Energy Solutions
Dear Nicola,
Thank you for your review. We’re really pleased to hear that Stuart H was friendly, knowledgeable and helpful during his visit.
We’ll be sure to pass your feedback on to him — he’ll really appreciate it.
Kind regards,
Consumer Energy Solutions
TECHNICAL SURVEY BY SCOTT
Very informative information provided by Scott. Time management was great. Very good service provided.
14 November 2025
Unprompted review
Reply from Consumer Energy Solutions
Dear Chris,
Thank you for your review. We’re really pleased to hear that Scott provided clear, informative guidance and managed the survey time well.
It’s great to know you felt the service was very good — we’ll be sure to pass your feedback on to him.
Kind regards,
Consumer Energy Solutions
ross and aaran compleated our…
ross and aaran compleated our insulation job and did an exelent job of it
11 November 2025
Unprompted review
Reply from Consumer Energy Solutions
Dear Garry,
Thank you for your review. We’re really pleased to hear that Ross and Aaran completed your insulation work to such a high standard and that you’re happy with the job they’ve done.
We’ll be sure to pass your kind words on to them both.
Kind regards,
Consumer Energy Solutions
Technical Survey by Scott (Bampi)
Scott was absolutely brilliant, completely explained everything in language we could understand. Was patient with our questions and professional in his approach. Lovely bloke.
13 November 2025
Unprompted review
Reply from Consumer Energy Solutions
Dear Marc,
Thank you so much for your wonderful review. We’re delighted to hear that Scott provided such a clear, patient, and professional service during your technical survey. He really prides himself on making the process easy to understand, so your feedback will mean a great deal to him.
We’re glad the experience was a positive one from start to finish, and we truly appreciate you taking the time to share your thoughts.
Kind regards,
Consumer Energy Solutions
Survey by Scott
Very happy with survey Professional approach and very polite.
13 November 2025
Unprompted review
Reply from Consumer Energy Solutions
Dear Paul,
Thank you for your kind review. We’re so pleased to hear that Scott carried out your survey professionally and with such a polite approach.
We’ll be sure to pass along your feedback to him — he’ll be delighted to know his efforts were appreciated.
Kind regards,
Consumer Energy Solutions
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