Australia Post Reviews 

Waited for almost 10minutes for a human to talk to me. She quickly appears then disappeared.

I orderd a product from Victoria, they sent it on the 22 and delivery was dupposed to be in WA by 24. Its 31 and no parcel. So i called 2x and they have no idea were the parcel is!!! I keep on getting the same answer we need 3to5 days. Absolutly rediculous. I could have driven there faster. And when i wanted to speak to a manager its imposible, as they have to fill out paperwork and it takes 3 days!!?? R u kidding me. Absolute shambles.

I had a parcel posted IN STORE, physically handed to an Aus Post worker in Devonport, Tasmania. It was to be posted express post to Melbourne, Victoria, paying $24 for delivery, which in itself is absolutely ridiculous. 11 days later, I have not received any correspondence about the parcel, and it has been lost. Based on the information I have been told, the useless staff in Devonport didn't even scan the parcel to begin with. Now they can't find it in store or in the tracking system. When speaking to the staff, they state 'we're too busy, its Christmas' and to check online. No details are online, because they didn't scan the parcel in the first place, and not to mention, it is now past Christmas, and there is absolutely no excuse for losing a parcel, especially when you DIDNT EVEN SCAN IT IN THE FIRST PLACE. This parcel is of great value to me, I have owned it for several years and purchased it overseas. SHAME ON YOU AUSTRALIA POST!!! FIND MY DAMN PARCEL!!!!

I had a parcel from Tokyo to Brisbane. it took 1.5 days for the parcel to be sent from Tokyo to Brisbane airport. every arrival and departures recorded and tracked. then it landed in Brisbane it took 4 days from Brisbane Airport to go to various depots and by pass my house. and i know this not because of tracking because i went to a post office to find out where is my item. this dismal performance is never going to get fixed. no one cares about these reviews. why? because people here dont want to provide service to others no one takes pride do do a good job! most people want least effort for most gain!!!! out come of capitalism and individualistic society!!! i am sure no one from Australia post will ever read these

I paid express delivery on 23/12 so being reasonable I thought well delivery could be Boxing Day. It’s the 28th and still not delivered and tracking says 31st. Sorry I paid for express not 7 days which I obviously should’ve. I want my money back! This is robbery Australia Post!

Have always had fab service with mail/parcel deliveries but Australia Post excelled in the Christmas rush.
Had an overseas parcel make it on Christmas Eve, up to 5 days ahead of estimated arrival date.
Thank you Australia Post for getting our last Christmas gift to us on time to be wrapped and presented on Christmas Day.

From Canada, I would like to THANK Australia Post for the excellent service relating to the tracking of our purchase in Australia. It was like following Santa Claus across the world. My grand-child will be extremely happy to receive her Douglas plush for Christmas. THANK YOU, THANK YOU, THANK YOU !!!! Happy Holidays to all of you !

Parcel mis deliveried then blamed me for putting wrong address on Express Post, no photo taken and left in safe place , I call BS, Australia Post you can stick your parcel delivery , Im NEVER using your crap service ever again 3 years in a row , missing parcel, but to blame the Customer a new low from Aust Post, disgusting

I'm in Perth and have never had an issue with Australia Post. The tracking is always updated and accurate, I get notified via text the day it's coming and the delivery driver always hand delivers it. I've recently dealt with another courier company who have lost my parcel and it's been disastrous to deal with. So I've written this review as Australia Post have never let me down... *touch wood*!

Always says my parcel is coming today but failed to deliver it. Crap management and lazy staff.

Pay for Priority post one parcel gets its destination and one has had no tracking just the generic in transit info, they were both being delivered around the same area.
Why pay Priority if it means nothing, in fact this parcel that is missing it's tracking the reason I used priority in the first place. We don't get what we pay for shame on you Australia post you have got greedy definately not in service to the Australian people.

I am extremely disappointed with Australia Post’s handling of my parcel and subsequent complaint.

On 25 November, I lodged a parcel containing biltong and jerky (time-sensitive food products) at an Australia Post outlet. The sales assistant helped me pack the parcel, was fully aware of the contents, and advised that the service selected would deliver within 3–6 business days. Based on this advice, I also took out additional insurance for $1,000.

The parcel was meant to go to Adelaide, but due to a sorting error by Australia Post, it was incorrectly sent to Perth, where it sat for approximately one week. I returned to the post office on 1 December, where staff tracked the parcel, confirmed it was in Perth, and lodged a formal complaint on my behalf, noting that the contents were time-sensitive. I later received email confirmation acknowledging that the delay was due to a sorting issue on Australia Post’s end.

The parcel was finally delivered on 8 December — well outside the promised timeframe — and arrived covered in mould and completely unfit for consumption. The entire shipment had to be destroyed. My total loss was approximately $1,800. I provided photo evidence and updated my complaint accordingly.

Despite all of this, Australia Post:

Refused to acknowledge responsibility for the loss

Shifted the blame onto me for “choosing the wrong service”

Ignored the fact that their staff assisted me and failed to warn me

Refused to reimburse even the $1,000 insured amount

I received a call on 18 December advising that no reimbursement would be paid. After requesting escalation, I received another call from a manager who again confirmed that no compensation would be offered.

This experience shows a complete lack of accountability, misleading advice at point of sale, and refusal to honour insurance for a loss caused by Australia Post’s own error.

Case/Complaint Number: 69869959

I would not trust Australia Post with time-sensitive or business-critical deliveries again.

They should either close the shops or give it to other hands to run properly.
I bought a Bose speaker for the holidays paid for fast delivery bound to be delivered on Saturday morning but around 11:00 am got a massage missed the delivery as no one at home infact we all were at home waiting checked camera s no one came, had to go tip LPO on Monday to pickup wasted 2 hrs. it’s just a failed business doesn’t care about the customers no one is there to answer !!! Horrible .

Ah. Australia Post you've done it again.

Last parcel from Sydney arrived in Melbourne in a day and was then sent to Queensland and back to Melbourne
Sat on the parcel tracker for days without an update.

This time the culprit is the distribution centre in NSW.

Parcel has now sat there for 88 hours with no update. Where will it go this time?

Updates to follow.

POOR tracking and deliveries. THE AUST Post CEO rubbishes other platforms"TEMU Amazon, Shien.
Instead of this WHY not GET YOUR OWN HOUSE IN ORDER deliver ON TIME and get on time tracking. ITEMS ARE sitting in YOUR processing centers for DAYS instead of delivering such! You might find it great to increase cost to consumers BUT for that DELIVER ON TIME and recitfy YOUR tracking SYSTEMS! DON'T allow parcels OR EXPRESS items to sit in processing stations for DAY'S on end.

Why isn't there a class action happening against Australia Post? Everyone has an example of their failure to deliver the service they charge you for as a sender or their failure to even attempt to deliver parcels to you as a receiver - easier to claim you weren't there. What other organisation is allowed to continue unchallenged - I personally have 3 examples of recent failures in delivery.

Awesome delivery people, always friendly and kind people.
Cannot say the same for other carriers.

Horrible tracking, late parcel, no communication, no updates regardless of express mail service.

Absolutely awful service 3 parcels in past month have been delivered to Perth depot which is my destination and then we're rerouted to Melbourne. You can't complain because it's the same old story " we are really busy ,it's Christmas " that's not being too busy that's incompetence. Hire more staff at busy periods who know what they are doing. We are all busy working that's why we order online because we don't have time to go out shopping. You call ,email and they never have solutions
Disgraceful

Horrible, wait Over 1 Month for an item.I come from Germany.