Australia Post Reviews 1,669

Non existent parcel delivry and lies from the delivery driver regarding "safe location" to leave parcel.

1 star is being generous! I suggest all customer together go to Ombudsman!
Parcel sent from 27th Nov NSW to NSW now its 2 week! I have not received my parcel! Items for events and thank you to AU POST WITH THE HORRENDOUS SERVICE! No customer services, no tracking, only bots meanwhile they are posting on Linkedin like they are working very hard and doing good job!

On Monday I received an email stating AP attempted delivery of an Amazon item and it was awaiting collection at my local post office. I was home at the time of the supposed attempted delivery.

It is strange the item was deemed unsafe to leave at my front door. AP has NEVER deemed an Amazon, Ali Express or Temu parcel unsafe to leave. They have NEVER deemed an eBay parcel, except those requiring Signature on Delivery, unsafe to leave. Items left on my doorstep include a CD player clearly marked as such and weighing less than 2kg and dozens of parcels small enough to put in a handbag. Yet AP deemed it unsafe to leave a 21kg bulky parcel which could only be stolen by a strong person with a car. I suspect the delivery person didn’t leave the parcel precisely because of its weight and size. It was simply too much effort.

I don’t drive so it was impossible for me to collect a 21kg parcel. I contacted AP Customer Service to try to arrange a re-delivery. CS said AP don’t do re-deliveries. The best they could offer was to request a re-delivery which is at the drivers’ discretion and can be refused … oh, and may take upwards of 5 business days to process. Courier companies routinely provide a re-delivery option but AP, the largest mail delivery service in Australia, apparently don’t.

I have read a lot of negative reviews about delivery issues. People who wait home specifically for deliveries which never arrive or, conversely, parcels dumped in unsafe places. Many say parcels were left in public areas outside boundaries and one said their parcel was left in a garbage bin. These problems arise because delivery people either have insufficient training or are lazy and careless. Either way it is unacceptable.

My criticism isn’t of Australia Post as a whole. The reason this is not a one-star review is because I am not rating them based on one transaction. As an amateur eBay seller and professional online shopaholic, I send and receive hundreds of parcels a year. The vast majority pass through Australia Post and problems are very rare. However, it is human nature that failures leave more of an impression than successes. How a company addresses and resolves problems can make all the difference.

It is a shame an otherwise reliable reputable company is let down by a minority of drivers and a lack of “service” in customer service. Other than complaints about pricing, the most consistent criticism of AP is about rogue delivery drivers. Of course, it’s difficult to regulate drivers out in the field but that’s why Customer Service is so important. Unfortunately, too many companies train Customer Service staff to adhere to rigid policies which leave no room for initiative or discretion.

These deficiencies undermine the good work in other areas of the business. The staff in my local post office, for example, are fantastic. They are friendly, efficient and extremely helpful. If I was rating AP on their efforts, it would be strictly 5-star.

There is a desperate need for businesses to change their approach to Customer Service. People who contact CS are usually already peeved so it is infuriating when there are a lot of platitudes and no resolutions. Australia Post is probably less affected by negative reviews than most businesses because there are so few viable alternatives. But a fresh approach to problem-solving would be beneficial to both customers and staff.

I received a notification earlier stating that my parcel would arrive today. My partner was home all day with the front door open, and when I returned from work, I also waited near the front door with the door open. No delivery attempt was made at any point.
Around 6:40pm, I received another notification claiming that an “attempted delivery” was made and that no one was in attendance. This is incorrect, as someone was home the entire time and no driver came to the door. Additionally, no card was left, which would normally be provided when a delivery is missed.Sooo frustrating. They have ‘missed’ my house twice now.

Two people sitting at home waiting for a delivery. Driver literally takes a photo of the building intercom (doesn't ring it) and then leaves.
Attempted delivery, lies!

Never on time always delayed for no reason

Took au post 17 days to get a parcel from one side of victoria to the other side.2 notification that delivery was delayed until the next day.Received the parcel squashed and damaged.

Australia Post does it again - Express Insured parcel shipped from Melbourne to Brisbane, supposed to be delivered Friday but no - they then ship it back to Melbourne - inefficiency at it's finest!

MELBOURNE AIRPORT VIC • Thu 4 Dec, 6.26pm
Item processed at sorting facility,at MELBOURNE AIRPORT VIC,on Thu 4 Dec, 6.26pm
In transit to next facility
Thu 4 Dec, 8.41pm
In transit to next facility,on Thu 4 Dec, 8.41pm
Arrived at facility
MOOKIN-YABA (in Brisbane) QLD • Fri 5 Dec, 12.49am
Arrived at facility,at MOOKIN-YABA (in Brisbane) QLD,on Fri 5 Dec, 12.49am
Item processed at sorting facility
MELBOURNE AIRPORT VIC • Sat 6 Dec, 5.43am

Order not delivered, instructions to leave at door ignored, did not advise and unable to find out (by every known means of communication) where to collect it
What is the point of paying for delivery to the door by Australia Post?

One star is being generous, my package coming from QLD to TASMANIA was sent to PERTH go figure.. Aus post = over priced and under performing.. not the first time this has happened either, they delivered another of my packages to the wrong address and then basically said ‘tough luck there’s nothing they can do about it’

Two weeks from interstate? They really have become a non-event by not servicing the community that kept them going. They have the best network with the poorest track record and service, by far the slowest parcel service. Far too top heavy and out of their depth in parcels.

Common sense out the window and mayhem in. If you live in Adelaide, I’d say poor you. This is one reason.

I lived in an apartment building in Adelaide CBD. The apartment building has a secure mailroom with CCTV. All other carriers will leave parcels in there, Amazon, Amarex, Fedex, Couriers Please, no problem. Australia Post will refuse too. Even at my request to take a photo and leave it. I have a sign saying leave it, the address says leave it, but they won’t. Instead, they will disperse packages all over the city to different locations. Sometimes Gouger Street, other times Franklin Street or Rundle Mall and sometimes in a 24/7 locker that I can’t access. They may or may not leave a card telling you this. You have to try and find out. Of course, in this bustling capital city, the post offices are only open Monday to Friday in normal office hours, closing early. So, you need to take time out from work and get there when they’re open, but the parcel might not be there. You’ll ask them to search for it but for some reason they can’t search under your name, and they may not be able to find it under your address. The phone number also seems to be random, so you may go home empty handed. The locker requires the QR code and your phone number, but it seems they never put in my number, so you have to get a post office worker to be there and open it manually. There's also the delays. The airport is literally 10 minutes away, yet an item will sit there for 2-4 days sometimes before they bother to process it. Don’t bother with express post either. I once had an express item coming from Melbourne that instead of 2 days took 2 weeks. I raised over 20 cases about all of this. They don’t care. I get a generic response saying it’s at the driver’s discretion. Sometimes they say we will redeliver it, but they don’t. I’ve lived in most cities in Australia, but Adelaide Australia Post is the worst.

Auspost… Been around for 50 years just to say “we can’t deliver it, pick it up from post office” every time, regardless of how easily accessible the house is and that we are home waiting. Lazy

It’s truly unbelievable and unacceptable that you provide service like this when delivering parcels to customers. Last time, when I gave my home address, you left it in a place that led to it being stolen, and you considered that place to be safe. This time, I provided my workplace address, and we’re open from 8:30 to 5. At 2:35, you marked it as undeliverable because you supposedly couldn’t access the premises. We have two gates, each four meters wide, wide open, and two entrance doors plus a warehouse door you could have used to come in. How is it possible that you couldn’t enter and deliver the parcel?

Then I had to stay late to receive the parcel, and it started raining, so I had to ride my motorcycle back in the rain and got soaked. It’s honestly unbelievable and unacceptable. At the very least, you could try harder to properly deliver to a business address when someone needs their delivery and you’ve committed to delivering it on that day. There’s clearly a reason they need it.

Australia posts customer service is appalling. Australia post is extremely unreliable and needs a lot done to function properly

I bought a present, online, for a friend's birthday. I received notification it would be delivered Monday 24/11 or 25/11. I organized to see my friend on 26/11. No present received. I do A LOT of online shopping and the only courier who has ever been late with deliveries is Australia Post. Why? I don't know but from now I'm looking at who the courier is and am not buying if it's Australia Post. It not the first time I've experienced delays with them and I should have known better. I now just have to wait as I was given no ETA, jut if I haven't received the item by 09/12 to contact the seller!

Where to begin! Yesterday morning, I was informed that my package was onboard for delivery that day. When it was lunch time and no delivery, I checked the tracking. It said arriving around 3:30-5:30. Odd, but okay. Anyways, around 3:30 and still no delivery, I checked the tracking again. It changed from onboard for delivery to in transit, and through complete cheek, the date of delivery changed to two days later?? But that’s not all! By 5:30pm, they send me an SMS saying the driver was held up and will arrive later that day. By this point I was irritated and confused, because I didn’t know if we should lock our front gate or not. Well, the day came and went and the driver never arrived. Safe to say this kind of “service” leads to customer dissatisfaction .

Genuinely the worst courier ever, can’t even deliver a parcel on time then says it’ll be rescheduled the next day — doesn’t come either and it’s absolutely painful trying to get through to the phone with them. Tried online support, they only give you about 30 seconds to 1 min to respond before they say “I haven’t heard from you in a while! Closing this chat!” Absolutely pathetic and useless, every single person that works for them can’t generate 1 brain cell.

Auspost have the absolute worst customer service tied with the Kmart online shop customer "support".

Delivery driver delivered 2 out of 3 of the packages from my order to the wrong house, clearly obvious from the difference in safe drop images. Neither Auspost or Kmart have been providing any real assistance in rectifying this issue. Very poor business practices all around full of incompetent staff at every interaction.

Was waiting for a package excepted today but it got held up, call the Austpost to where is my package they gave me a number to call the company to track what delivery van is it in, called them waited for 20mins answer and they have closed wasted my time, thought I would try the express service but it let me down