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Comfybedss Reviews 2,148

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,051 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items like beds and mattresses are well-made, sturdy, and look great, often exceeding expectations. The delivery service is consistently highlighted as professional, efficient, and careful, with many appreciating the helpful and polite staff who often go the extra mile to place items in the desired room. Reviewers also commend the communication throughout the process, from ordering to delivery, and the overall service is described as brilliant and hassle-free. However, some people experienced significant delays in delivery, with orders taking weeks longer than initially stated, and a lack of communication regarding updates was a concern for a few. A small number of customers also reported receiving damaged items or incorrect orders, and some found the cancellation policy to be inflexible.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the professionalism and... See more

Product

Clients share positive opinions on product quality, with many reviewers expressing satisfaction with the... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Staff

Consumers find staff to be positive, with many reviewers praising the politeness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, often praising the helpfulness and politeness... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Maruf & Aky did a great job - phoned ahead of their arrival and found my house easily. They were friendly and careful manoeuvring the bed into my house. The automated emails for booking needs work... See more

Company replied

Rated 4 out of 5 stars

Very happy with the bed. Good quality. Easy to build. I was disappointed with the lead time for delivery. The website suggests delivery will be in 8 days, but in fact it was 3 weeks. There was als... See more

Company replied

Rated 4 out of 5 stars

For the price the bed is fair value for money. The mattress is described as medium to firm - I’d say it’s definitely medium bordering on soft. It’s a very deep mattress - almost too see because the fi... See more

Company replied

Rated 4 out of 5 stars

The ordering process was very easy, and there was great communication for the shipping updates. It did take several weeks to get the mattress and bed, but that was communicated with the first shipping... See more

Company replied


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Furniture Store
  5. Mattress Store

Our Promise to You

Written by the company

We're Committed to Our Customers
At Comfybedss, our customers are at the heart of everything we do. We promise to deliver quality products, reliable service, and a seamless shopping experience every time. Your trust means everything to us, which is why we’re committed to being transparent, responsive, and going above and beyond to ensure your satisfaction. Thank you for choosing us, we’re here to make your experience the best it can be.

Our Shipping Promise

Free 2-Man Room Of Choice Delivery

Experience hassle-free delivery with our premium service! Our skilled 2-man team will deliver your order directly to your room of choice, ensuring careful handling and precise placement. Whether it’s the master bedroom or a guest room, we take care of the heavy lifting so you don’t have to. All at no extra cost – because convenience and customer satisfaction are our priority!

Contact info

FLASH SALE ⚡️

15% Off Site-wide With Code: EXTRA15

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(2,148)

995 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent communication from start to…

Excellent communication from start to finish. Very friendly delivery guys. Bed was perfect would highly recommend

19 June 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thank you for your lovely review.

We’re really pleased to hear you were happy with the communication from start to finish, the friendly delivery team and your new bed. We really appreciate your recommendation.

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

The quality it’s amazing and the price…

The quality it’s amazing and the price not big.

19 June 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thank you for your review.

We’re really pleased to hear you’re happy with the quality and found the price reasonable. We really appreciate your feedback.

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Great quality bed

Great quality bed, mattress and headboard, brilliant communication on delivery, delivery men just as good, overall would highly recommend

20 June 2026
Unprompted review
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Reply from Comfybedss

Thank you for your lovely review.

We’re really pleased to hear you’re happy with the quality of your bed, mattress and headboard. It’s also great to know the delivery communication and delivery team were both brilliant.

We really appreciate your recommendation.

Regards
Comfybedss Customer Support

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Excellent service

Excellent service . Explained that we needed bed ASAP as we had elderly relative being discharged from hospital. Comfybedss were true to their promise and we received bed in rapid time. Delivery driver was excellent as well. Would highly recommend Comfybedss due to the excellent service we received.

19 June 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thank you for your lovely review.

We’re really pleased we could help get the bed to you quickly when it was needed urgently. It’s great to hear you were happy with the service and that the delivery driver was excellent too.

We really appreciate your recommendation.

Regards
Comfybedss Customer Support

Rated 4 out of 5 stars

So efficient and on time on delivery…

So efficient and on time on delivery day. ...if a few days longer wait which was ok.
Could have delivered the mattress protector at the same time as the bed for 5 stsrs..
Lovely bed by the way.

18 June 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thank you for your review.

We’re really pleased to hear delivery was efficient and on time on the day, and that you’re happy with your lovely bed.

We’re sorry there was a slightly longer wait and that the mattress protector wasn’t delivered at the same time. We appreciate your feedback and will pass this on to help improve the service.

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Great!!!😊

From ordering to delivery it was a pleasant experience.
The product is very good and well made. Have recommended to others and will continue to do so.
Thank you

8 June 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thank you for your lovely review.

We’re really pleased to hear you had a pleasant experience from ordering through to delivery. It’s great to know you’re happy with the quality of the product and that you’d recommend us to others.

Regards
Comfybedss Customer Support

Rated 4 out of 5 stars

Great bed but delivery longer than stated

Very happy with the bed. Good quality. Easy to build.

I was disappointed with the lead time for delivery. The website suggests delivery will be in 8 days, but in fact it was 3 weeks. There was also a lack of communication regarding delivery.

18 June 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thank you for your review.

We’re really pleased to hear you’re happy with the bed, the quality and that it was easy to build.

We’re sorry the delivery took longer than expected and that the communication wasn’t as clear as it should have been. We understand how frustrating this can be and will pass your feedback on to help improve this moving forward.

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Delivery guys were fast

Maruf and Zee were very quick to get our order in place, all good.

19 June 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thank you for your lovely review.

We’re glad to hear Maruf and Zee were quick and got your order in place smoothly.

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Maruf and Zee did an excellent job

Maruf and Zee did an excellent job. They were on time with a call when they were half an hour away. Bed moved and loaded in no time!

19 June 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thank you for your lovely review.

We’re glad to hear Maruf and Zee did an excellent job, kept you updated before arrival and completed the delivery quickly. We really appreciate your feedback.

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Maruf and Zee were brilliant

Maruf and Zee were brilliant. Thank you for making the delivery nice and easy. Super kind and friendly. 👍

18 June 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thank you for your lovely review.

We’re glad to hear Maruf and Zee made your delivery nice and easy. It’s great to know they were kind, friendly and helpful.

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Very happy with purchase

Very happy with purchase. Easy to order. Good communication and very pleasant and punctual delivery guys.

17 June 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thank you for your lovely review.

We’re pleased to hear you’re happy with your purchase and found the ordering process easy. It’s also great to know the communication was good and the delivery team were pleasant and punctual.

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

D4U 1st class delivery staff

Bed supplied by Comfybedss - very pleased with our order! D4U delivery guys were absolutely brilliant. They arrived early morning and were so helpful and polite.
Could not fault them - thank you. The only down-side I would have is it would have been helpful to be kept updated via tracking which I looked at each day prior to delivery. I heard nothing until we called them and were told the bed was being delivered the following day

17 June 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thank you for your lovely review.

We’re really pleased to hear you’re happy with your order and that the D4U delivery team were helpful, polite and arrived promptly.

We’re sorry the tracking updates weren’t clearer before delivery. We understand this would have been helpful and will pass your feedback on to help improve the delivery communication.

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Nice comfy bed and very good…

Nice comfy bed and very good delivery.We’ve been kept updated about the delivery from the very beginning and really is a hassle free experience.

17 June 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thank you for your lovely review.

We’re pleased to hear you’re happy with your comfy bed and that the delivery was smooth. It’s great to know you were kept updated throughout and had a hassle-free experience.

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Comfortable and lots of storage

Comfortable and lots of storage

16 June 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thank you for your review.

We’re glad to hear you’re finding it comfortable and making good use of the storage space.

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Maruf & Zee we very polite and…

Maruf & Zee we very polite and considerate when carrying in the order.

Helped carry the bits upstairs for me which was a massive help .

Thank you

18 June 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thank you for your lovely review.

We’re glad to hear Maruf and Zee were polite, considerate and helpful when bringing your order upstairs. We really appreciate your feedback.

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

maruf and Zee really great customer…

maruf and Zee really great customer service, quick delivery and amazing people

18 June 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thank you for your lovely review.

We’re glad to hear Maruf and Zee provided great customer service and that your delivery was quick. We really appreciate your kind feedback.

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Maruf and zer did a perfect delivery…

Maruf and zer did a perfect delivery service, my order was neatly delivered,bed well set up and i recommend them 100percent

17 June 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thank you for your lovely review.

We’re glad to hear Maruf and Zee provided a perfect delivery service, set up your bed well and made the whole experience smooth. We really appreciate your recommendation.

Regards
Comfybedss Customer Support

Rated 4 out of 5 stars

Beds fine but damaged during delivery.

Beds fine but damaged during delivery.

13 June 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thank you for your review.

We’re glad to hear the bed itself is fine, but we’re sorry it arrived damaged during delivery. Please contact our customer support team with your order details and photos so we can look into this and help get it resolved.

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Excellent customer service

We had very good customer service from the outset which is a rare thing these days. We live in the Highlands and often have problems with deliveries but we were able to arrange this at no extra cost. We were given a discount and were able to discuss a divan base that split into four and zip and link mattresses. When the items were delivered we were very pleased with them. Thank you!

11 May 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thank you for your lovely review.

We’re really pleased to hear you had good customer service from the start and that we could help arrange delivery to the Highlands at no extra cost. It’s great to know you’re happy with your split divan base and zip and link mattresses.

Regards
Comfybedss Customer Support

Rated 3 out of 5 stars

Poor delivery driver was on his own so…

Poor delivery driver was on his own so my husband had to help which is not acceptable .

14 June 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thank you for your review.

We’re sorry to hear the driver arrived on his own and that your husband had to help. This isn’t the service we expect, and we understand why this was frustrating.

We’ll raise this with our delivery partner to help ensure this does not happen again.

Regards
Comfybedss Customer Support

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