Easy to order the bed base on line. Great choice of colours and drawer options to select from. Delivery was on the specified day and within the allotted time window. The driver called 30 minutes be... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am very pleased with our bed and headboard. I love the colour which certainly makes a difference in our bedroom. Only one negative comment which doesn't warrant taking away a 'star' is that messag... See more
Company replied
really impressed with the quality when it arrived. The fabric feels lovely, the finish looks smart and the bed feels strong and well made. Before placing the order, I spoke to one of the sales pe... See more
Company replied
Great customer service when ordering, knowledgeable & advised all I needed to know. The Blanket box is gorgeous, love the colour & fabric. Wonderful quality for the price & exactly what I wanted. P... See more
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Company details
Our Promise to You
Written by the company
- We're Committed to Our Customers
- At Comfybedss, our customers are at the heart of everything we do. We promise to deliver quality products, reliable service, and a seamless shopping experience every time. Your trust means everything to us, which is why we’re committed to being transparent, responsive, and going above and beyond to ensure your satisfaction. Thank you for choosing us, we’re here to make your experience the best it can be.
Our Shipping Promise
Free 2-Man Room Of Choice Delivery
Experience hassle-free delivery with our premium service! Our skilled 2-man team will deliver your order directly to your room of choice, ensuring careful handling and precise placement. Whether it’s the master bedroom or a guest room, we take care of the heavy lifting so you don’t have to. All at no extra cost – because convenience and customer satisfaction are our priority!
Contact info
Units 1 & 2 Central Workshops, WF13 2LZ, Dewsbury , United Kingdom
- 0333 533 0300
- info@comfybedss.co.uk
- comfybedss.co.uk
FLASH SALE ⚡️
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Poor delivery driver was on his own so…
Poor delivery driver was on his own so my husband had to help which is not acceptable .
14 June 2026
Unprompted review
Reply from Comfybedss
Thank you for your review.
We’re sorry to hear the driver arrived on his own and that your husband had to help. This isn’t the service we expect, and we understand why this was frustrating.
We’ll raise this with our delivery partner to help ensure this does not happen again.
Regards
Comfybedss Customer Support
Dont order if you want your items in…
Dont order if you want your items in any reasonable timeframe, it’s been 18 days so far and still counting for a standard divan bed frame. Wish I had ordered it somewhere.
Edit:
The reply isn't correct, they haven’t contacted me and haven't rearranged delivery. Im not in the country on the 23rd june. I tried calling the delivery partner and it goes to voicemail. To be honest even if they were delivering it then - that’s 8 days after they said they’d deliver today, that is shocking service.
15 June 2026
Unprompted review
Reply from Comfybedss
Hi Jordan,
We’re sorry to hear you feel this way and understand the frustration caused by the wait. We appreciate that delays can be inconvenient, especially when you’re waiting for a bed frame to arrive.
I can see our delivery partner has now been in contact with you and delivery has been scheduled for 23rd June, which you have confirmed.
We’ll continue to monitor this to help ensure everything goes smoothly on delivery. Thank you for your patience.
Regards
Comfybedss Customer Support
Very good choice of beds
Very good choice of bed bases/mattresses/headboards in a variety of fabrics and colours at a very reasonable price. Our ottoman bed base seems very sturdy and the mattress is comfortable.
The delivery company couriers were very polite and friendly.
11 June 2026
Unprompted review
Reply from Comfybedss
Thank you for your lovely review.
We’re really pleased to hear you were happy with the choice of bed bases, mattresses, headboards, fabrics and colours. It’s great to know your ottoman base feels sturdy, the mattress is comfortable and the delivery team were polite and friendly.
Regards
Comfybedss Customer Support
Thank you for your superb ottoman.
I am very pleased with this ottoman that I received from Comfybedss, it is of excellent quality and superbly made. I expected it to be very good but it far exceeds my expectations.
Absolutely top notch plus the delivery was very prompt and the delivery man was polite helpful and courteous. Thank you greatly Comfybedss for an excellent product. Well chuffed 👍.
2 June 2026
Unprompted review
Reply from Comfybedss
Thank you for your lovely review.
We’re really pleased to hear your ottoman exceeded your expectations and that you’re happy with the quality and finish. It’s also great to know delivery was prompt and our driver was polite, helpful and courteous.
Regards
Comfybedss Customer Support
I am very pleased with my new beds
I am very pleased with my new beds. They are very comfortable and have loads of storage space in the ottomans. They were delivered carefully and my old bed was taken for recycling.
10 June 2026
Unprompted review
Reply from Comfybedss
Thank you for your lovely review.
We’re really pleased to hear you’re happy with your new beds, the ottoman storage and the comfort. It’s also great to know the delivery was handled carefully and your old bed was taken for recycling.
Regards
Comfybedss Customer Support
Excellent service, curteous staff
well made , good delivery searvice very happy with the products, i would recommend anybody with a large project to furnish your beds from comfybedss excellent from start to finish !
13 March 2026
Reply from Comfybedss
Thank you for your lovely review.
We’re really pleased to hear you’re happy with the quality, delivery service and products. It’s great to know everything went smoothly from start to finish.
Regards
Comfybedss Customer Support
Reply from Comfybedss
Thank you for your review.
We’re pleased to hear you were happy with the communication, delivery and product.
Regards
Comfybedss Customer Support
Marouf and Aki were amazing people
Marouf and Aki were amazing people. So helpful and professional
10 June 2026
Unprompted review
Reply from Comfybedss
Thank you for your lovely review.
We’re glad to hear Marouf and Aki were helpful, professional and made a great impression.
Regards
Comfybedss Customer Support
Do not touch this company with a barge…
Do not touch this company with a barge pole.
Update: delivery company have been great, actually pick up the phone and deal with the issue.
Im receiving alot of pressure from comfybeds to remove this review.
Theyve also reported my review as belonging to another company as ive refused to take it down and also reported this review as defamatory.
Id be very careful of comfybeds, theres alot of t n cs regarding this, be careful you don't get stung.
Customer service seem to be arguing with me regarding terminology used and feels like they're insinuating im lying even though ive got the delivery drivers number to confirm non delivery.
Comfy beds customer services have been awful.
It stands, this has been alot of wasted time, stress and hassle.
I would not use this company again. Avoid.
10 June 2026
Unprompted review
Reply from Comfybedss
Thank you for your review.
We’re sorry to hear about your experience. Unfortunately, we were not made aware of the issue by our delivery partner at the time. Their role is to carry out the delivery, so any concerns with damage or refusal should also be reported directly to our customer support team so we can look into it and resolve it properly.
We’re sorry this has taken longer than expected and we will continue to work with you to get this sorted.
Regards
Comfybedss Customer Support
Effective delivery
Maruf and Aki called my number 2 hours before delivery and then 20 minutes before. They delivered quickly and safely. they were communicative and full of energy
10 June 2026
Unprompted review
Reply from Comfybedss
Thank you for your lovely review.
We’re glad to hear Maruf and Aki kept you updated before delivery and delivered everything quickly and safely. It’s great to know they were communicative and helpful throughout.
Regards
Comfybedss Customer Support
Great product for price...only reason…
Great product for price...only reason for 4 not 5 starts was that it took a while to get delivered.
10 June 2026
Unprompted review
Reply from Comfybedss
Thank you for your review.
We’re glad to hear you’re happy with the product and found it good value for money. We’re sorry the delivery took longer than expected and appreciate your patience.
Regards
Comfybedss Customer Support
!!!THEY DON'T UPHOLD THEIR WARRENTY!!
Firstly, they ask for reviews soon after delivery so that you don't get the chance to see how poor quality it is. THIS EXPLAINS THE GOOD REVIEWS.
The beds are poorly constructed from cheap wood and staples and soon fall apart. I bought a divan with a sprung top and when I failed to get aby help at all, I looked more closely. The springs are just a few mms deep, so they do nothing.
They will leave some smart alec reply to give the false impression that they care, but they don't. Once they have your money, that's it!
THE WARRENTY IS WORTHLESS, they don't keep their word.
DON'T BUY FROM THESE ROGUE TRADERS!!
EDIT:
I see they have just replied and as usual, it's worthless. I reviewed again because since my first review, the bed has fallen apart and they haven't upheld their warrenty agreement!!!
They have had a year to sort it out as you can see from their reply and note that they didn't comment about the warrenty!!!
STEER CLEAR - I STAND BY MY CLAIM!!
11 June 2025
Unprompted review
Reply from Comfybedss
Hi Valerie,
We can see that your purchase was made last year and that you had already left a review at the time. We’re therefore disappointed to see another review being posted almost a year later, especially as we were not given a fair opportunity to look into the concerns properly before these comments were made publicly.
We take any product concern seriously and our warranty process is there to assess genuine issues fairly. If there is a fault with the product, we would always ask for clear photos and details so our team can review this properly and advise on the next steps.
We do not agree with the comments made about us not caring or being “rogue traders”. We work hard to support our customers and will always deal with matters in line with our terms, warranty process and the information provided to us.
Regards
Comfybedss Customer Support.
Very happy with my mattress bases with…
Very happy with my mattress bases with drawers. Good range of colours.
25 May 2026
Unprompted review
Reply from Comfybedss
Thank you for your review.
We’re really pleased to hear you’re happy with your mattress bases with drawers. It’s also great to know you liked the range of colours available.
Regards
Comfybedss Customer Support.
Maruf & Aky did a great job
Maruf & Aky did a great job - phoned ahead of their arrival and found my house easily. They were friendly and careful manoeuvring the bed into my house.
The automated emails for booking needs work though. I requested a 6:52-9:52am slot and the confirmation came through as 6:52-10:52am. I would not have been available for the additional hour if they had come at that time due to work commitments. I did try phoning yesterday to discuss but no one picked up the phone or phoned me back after leaving a message. Fortunately the delivery arrived in the earlier part of my slot so this wasn’t an issue.
10 June 2026
Unprompted review
Reply from Comfybedss
Thank you for your review.
We’re really pleased to hear Maruf and Aky did a great job and that they kept you updated before arrival. It’s also great to know they were friendly and careful when bringing the bed into your home.
We do apologise for the confusion with the automated booking email and for not getting back to you when you tried to call. We understand how important accurate delivery slots are, especially around work commitments, and your feedback has been noted so we can improve this.
We’re glad the delivery arrived within the earlier part of your slot and that everything was completed smoothly.
Regards
Comfybedss Customer Support.
Bed is good, service / follow up not amazing
The bed buying experience was fine as was the bed itself - ensure that you 100% want the product before buying it, because even 1 hour after purchasing if you change your mind you will be liable for a fee as per their policy, so it is never possible to cancel for a full refund. The bed was estimated to arrive by a certain date when I was purchasing it, but took about a week longer than this. The delivery crew gave a delivery date and time slot, arrived within this slot and brought it into the room very carefully and without any issue. The bed itself was fine and was what I expected. The company semi-harassed me to leave a review afterwards, sending multiple emails, flyers in the mail, text messages, and even called me to ensure I left a review. This was a bit annoying, but here I am giving them a review so hopefully they leave me alone now.
22 April 2026
Unprompted review
Reply from Comfybedss
Thank you for your review.
We’re pleased to hear that you’re happy with the bed itself and that the delivery team arrived within the booked time slot, handled the item carefully and brought it into the room without any issues.
We’re sorry to hear the order arrived later than expected and that you felt our follow up for a review was too much. That certainly isn’t the experience we want to give, and your feedback has been noted so we can review how often customers are contacted after delivery.
Regarding cancellations, as many of our items are made to order, our cancellation policy is clearly stated before purchase so customers can review this before placing an order. That said, we do appreciate your comments and we’re glad the bed met your expectations once delivered.
Regards
Comfybedss Customer Support.
Delivered on time 👍
9 June 2026
Unprompted review
Reply from Comfybedss
Thank you for your review.
We’re pleased to hear your order was delivered on time. We really appreciate your feedback.
Regards
Comfybedss Customer Support.
I had a great experience with…
I had a great experience with Comfybedss from start to finish. The ordering process was straightforward, communication was clear, and my bed arrived within the expected timeframe. The delivery service was professional and efficient, and the product was exactly as described. The quality exceeded my expectations, and I’m very pleased with my purchase. I would happily recommend Comfybedss to anyone looking for good value, reliable service, delivery guys were brilliant.
9 June 2026
Unprompted review
Reply from Comfybedss
Thank you for your lovely review.
We’re really pleased to hear you had a great experience with us from start to finish. It’s great to know the ordering process was straightforward, communication was clear and your bed arrived within the expected timeframe.
We’re also glad the delivery team looked after you well and that the quality exceeded your expectations. Your recommendation means a lot to us.
Regards
Comfybedss Customer Support.
Delivery company chaos
Update: Rather than engage with me as a customer who has not had the best of experience. A few mins after I postdd this, Comfybedss flagged my review below as 'harmful or defamatory' to hide it.
Save yourself the hassle and go elsewhere to a company with better logistics. Website purchase experience started out fine but the delivery times promised at time of purchase is a scam as actually not in the control of Comfybedss. This is only mentioned after purchase. They use a company called D4U who are not communicative and the tracker link doesnt give any info just an estimated delivery date, when other courier companies use WhatsApp or similar to provide reassuring updates to customers. I have had to chase Comfybedss severally as my kid doesnt have a bed to sleep on, and they told me on Friday they have told their courier company to prioritise but it is 09/06 (day delivery was estimated for) and still no word from courier company. Having to chase two companies without getting a delivery date confirmed has just been a total waste of time.
9 June 2026
Unprompted review
Reply from Comfybedss
Hi,
We’re sorry to hear you were unhappy with the delivery communication. We understand how frustrating it is when you’re waiting for an update, especially when the bed is needed urgently.
Our delivery partner has since been in contact, and we’re continuing to work with them to get this resolved for you as quickly as possible.
However, we do want to clarify that referring to our delivery process as a “scam” is not accurate. The estimated delivery times shown are provided in good faith, but delivery dates can sometimes be affected by courier routing and scheduling.
Regards
Comfybedss Customer Support
Good communication and professional…
Good communication and professional delivery.
6 June 2026
Unprompted review
Reply from Comfybedss
Thank you for your review.
We’re glad to hear you were happy with the communication and professional delivery service.
Regards
Comfybedss Customer Support
Reply from Comfybedss
Thank you for your lovely review.
We’re glad to hear Maruf and Aky did a good job. We really appreciate your feedback.
Regards
Comfybedss Customer Support
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