I have a problem with Cole Haan. I can’t stop buying them !! Recent purchase order #UK45015- Men's ØriginalGrand CitySpectre Chelsea Boots have been added to the now huge collection I’ve acqu... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I have own 3 pairs of Cole Haan shoes and 1 pair of Cole Haan boots. They look amazing and are so comfortable to wear. The technology used in manufacturing the soles makes them really great to walk... See more
Company replied
Item was delivered very quickly. Did send back as too big, but they were lovely quality, returns process simple to follow and free to return. Once again placed another order, once again quick deliver... See more
Ive recently purchased the Men's GrandPrø Luxe Slip-On Trainer in blue and i love these trainers. Look smart and really comfortable. I'd say that the sizing is slightly larger than expected as woul... See more
Company replied
Company details
Written by the company
Cole Haan is a global performance lifestyle brand serving always-connected, active professionals with innovative footwear and lifestyle accessories. With a 90-year heritage, Cole Haan infuses its products with time-honored craftsmanship and modern innovation, making footwear and lifestyle accessories that customers wear from work, to workout, to weekend. Cole Haan’s mission is to inspire customers to live extraordinary lives.
Contact info
Suite 1, 3rd Floor, 11-12 St James Square, , SW1Y 4LB, London , United Kingdom
- contact@colehaan.co.uk
- colehaan.co.uk
4.6
Excellent
676 reviews
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This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 2 weeks
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Cheap and poor Quality
Bought Mens Chelsea Boots! When it was delivered. It looks very cheap and low quality. I bought it for like £160's from 195 but the price isnt match with the quality...
4 November 2025
Unprompted review
Reply from Cole Haan UK
Hello Loreto,
Thank you for taking the time to share your thoughts. We really appreciate your feedback.
We’re sorry to hear that the boots did not meet your expectations. While we take pride in the materials and craftsmanship of our products, we understand that everyone has different preferences and perceptions of quality. This is why we offer free returns and we hope you have been able to take advantage of this option.
If you need any assistance arranging a return or would like to discuss this further, please don’t hesitate to get in touch with us at contact@colehaan.co.uk.
Many thanks again for your feedback. We hope to welcome you online in the future, where we aim to restore your confidence in our products.
Warm regards,
The Cole Haan UK Team
comfort and quality
The shoe I bought is comfortable and sturdy. Quality is great too
30 October 2025
Unprompted review
As always Cole haan leather conditioner…
As always Cole haan leather conditioner is fantastic. The finish it give to all leather goods is brilliant. Even my wife's handbag . Full marks Cole haan
29 October 2025
Unprompted review
Good communicaton
27 October 2025
Unprompted review
Superb shoes
Superb shoes. I’m mildly obsessed with cole haan shoes. Great look and superb quality! I love them. I’ve got circa 10 pairs now!!
UK43398
16 October 2025
Unprompted review
Ordered a pair of shoes online
Ordered a pair of shoes online, received them within the next day. Great comfy shoes, my 3 rd purchase.
24 October 2025
Unprompted review
Purchased a pair of Woman's GrandPro…
Purchased a pair of Woman's GrandPro Topspin trainers with the Tortoishell trim. Excellent speedy delivery and they are absolutely fabulous. Wore them for the first time today. Fit like a glove, soft buttery leather and cushioned sole means they are so comfortable. Love the fact the laces aren't too long either. Very smart and classy. Highly recommend.
25 October 2025
Unprompted review
It’s been a month since I placed an order and package can’t be tracked. No update at all.
It’s been a month since I placed an order on line. I enjoy the product and have loads of shoes. Product pricy but is solid. I have no issues w/ the product itself.
Customer service and delivery is awful.
First time I ever ordered online in UK. I send chaser where my delivery. Royal Mail doesn’t indicate any status at all. I will not buy online directly again. Still waiting for refund despite handful of chaser. I don’t have habit of writing bad reviews. This is probably my first out of frustration. No follow up from customer service at all! Very disappointed!
7 October 2025
Unprompted review
Most comfortable shoes ever.
Most comfortable shoes ever.
I orderd the same soft walking shoes again. It feels like walking on the cloud. Love it. I could give 💯 yes for comfort and quality.❤️
13 March 2025
Unprompted review
Reply from Cole Haan UK
Hello there!
Thank you for taking the time to share your experience. We’re thrilled to hear how much you love the comfort and quality of your shoes. Walking on clouds is exactly what we aim for!
We’re glad you found yourself coming back for another pair and we look forward to seeing you online again soon.
Many thanks,
The Cole Haan UK Team
Fantastic footwear
I am absolutely delighted with my new Cole Haan shoes. They look fantastic and are so comfortable. The delivery was extremely prompt too, arriving within 48 hours of purchase. It is the first time I've bought from Cole Haan, but it certainly won't be the last.
Order - UK43174
16 October 2025
Unprompted review
Reply from Cole Haan UK
Hello Graham,
Thank you for your review! We’re delighted to hear that your first experience with Cole Haan has been so positive and that you are enjoying the look and comfort of your new shoes. We also appreciate your note on delivery and are glad your order arrived promptly.
We look forward to seeing you online again soon!
Many thanks,
The Cole Haan UK Team
Great service
Great service, shoes were dispatched quickly.
The shoes are amazing, been looking g at getting another pair of Cole hann shoes for a while, so glad I did, so comfortable, genuinely like walking on air.
15 October 2025
Unprompted review
Reply from Cole Haan UK
Hi Leigh,
Thank you so much for your review. We’re delighted to hear the shoes arrived quickly and that you’re enjoying the comfort. We’re glad you finally found the pair you were looking for and we can’t wait to welcome you back online!
Many thanks,
The Cole Haan UK Team
Excellent service, excellent product!
I’ve bought several pairs of Cole Haan shoes in recent weeks and have been extremely impressed. The shoes were dispatched and arrived extremely quickly, were well packed and communications from the company were faultless.
The shoes themselves fit well, are extremely comfortable and of very high quality.
Thoroughly recommended!
1 October 2025
Unprompted review
Reply from Cole Haan UK
Hello!
Thank you for taking the time to share your experience, Rob. We are delighted to hear that your orders arrived quickly and that the packing and communications met your expectations!
It is great to know the shoes have been comfortable and a good fit, and that the quality has impressed you.
We really appreciate your recommendation and look forward to seeing you online again in the future.
Warm Regards,
The Cole Haan UK Team
Excellent service and responsive to…
Excellent service and responsive to email same day. I do think that the items are slightly overpriced.
Delivery was quick and great that you use Royal Mail as they always keep you well informed of delivery schedules.
Website easy to use and ordering process is simple. Disappointing that you don’t offer exchange on your items
The boots I ordered were too big for me and wide at the ankle so have have returned. they appeared good quality but quite heavy which I did not expect.
11 October 2025
Unprompted review
Reply from Cole Haan UK
Hello Kerry,
Thank you for taking the time to share your experience. We are glad the delivery and tracking worked well and that using the website was straightforward, as we aim to make every step of the process simple and clear.
Many thanks for your feedback on pricing. Hearing how our customers experience the range helps us keep improving. We also hear you on exchanges. We know this can be frustrating and it is something we are actively working on for the future.
We are sorry the boots did not fit as you hoped. It is good to hear that the free returns service made the process easier. Fit can vary by style, so if you ever want advice on sizing before ordering another pair, please reach out at contact@colehaan.co.uk - we are always happy to help.
Warm Regards,
The Cole Haan UK Team
I've ordered the new Grand ambitions…
I've ordered the new Grand ambitions Angelica Pumps and was really disappointed as the size didnt' match. I have actually gone for 7.5 and they were still too small.
I have had to return them but kept the Grand Pro Max platform trainers size 7 which fit perfectly.
27 September 2025
Unprompted review
Reply from Cole Haan UK
Hi Nicole,
Thank you for sharing your feedback. We are sorry to hear that the pumps did not meet your expectations, though we are happy to hear that you were able to take advantage of our free returns and were happy with the trainers.
We hope to see you online again in the future!
Many thanks,
The Cole Haan UK Team
The shoes which i order they are so…
The shoes which i order they are so comfortable and looks good ,nice materials and etc.
26 September 2025
Reply from Cole Haan UK
Hiya Ivan,
Thank you for taking the time to share your thoughts with us. We're so happy to hear that you're loving the look and feel of your new shoes - we hope they treat you well for many moons to come!
All the best,
The Cole Haan UK Team
Reply from Cole Haan UK
Hi there,
Thank you so much for your feedback! We're so happy to hear that you are enjoying the shoes and you had a good experience with us.
We hope to see you online again soon!
Many thanks,
The Cole Haan UK Team
Refund overdue. Return received. Process today
Edit: They did not issue a full refund. They kept the postage fee, which is unprofessional. Be careful if you use this company — they will delay your refund and overcharge for shipping (£9, when it should normally be £3–5).
Hello Cole Haan UK Team,
I ordered a pair of shoes from your UK site in size 8.5, which is my usual size. When they arrived, they were far too large. I tried them on once, then repacked them and returned them the same day in the original packaging. The item was never used.
I did not receive any confirmation that my return was delivered. Only after I emailed did I learn it was in quality control. Today is day 5 and I have been told it is still in quality control. I have not received my refund.
This process is unacceptable. I have sent clear emails and received a generic reply stating refunds may take up to 14 working days, then no response to follow ups. My return is straightforward and in perfect condition. There is no reason to hold the refund.
Please process my refund immediately and send written confirmation today.
Order number: UK42136
Return ID or tracking: 1000114489559
Date returned: 18/09/2025
If this is not resolved promptly, I will escalate through my payment provider and the relevant consumer channels.
Regards,
26 September 2025
Unprompted review
Reply from Cole Haan UK
Hello,
Thank you for sharing your feedback. We are truly sorry to hear that you have been left unhappy with your recent experience with us. That is not what we want for any of our customers - we would like to address your concerns below:
We understand you returned the shoes in the original condition and we appreciate the care you took in doing so. Once items arrive back to us, they still need to be formally inspected and logged by our returns team before a refund can be released. Receiving a return and processing a refund are not the same step - our returns team works carefully to ensure every return is recorded accurately and without error, which is why this process takes time.
Our policy states that refunds may take up to 14 working days from sending to be completed, as this includes both the inspection and processing period. I am glad to confirm your return has now passed these checks and your refund is being issued today, with confirmation sent by email.
Thank you for your patience, and please accept our apologies that this process did not feel straightforward and that you were left disappointed with your experience. We hope to welcome you back again in the future.
Warm Regards,
The Cole Haan UK Team
Cole Haan UK – Disappointing Experience
I saw Cole Haan UK on Google and wanted to buy a pair of shoes. The website said I’d get 15% off if I registered with my phone number and email, so I signed up and gave them both.
When I went to buy the shoes, the discount didn’t apply because they said the item was already discounted. This was never mentioned anywhere. The message I received just said “you will get 15% off” – no exceptions.
This isn’t about the money, it’s about the principle. I felt really misled and honestly a bit stupid. Of course, I didn’t buy the shoes, and I wanted to share my experience. Don’t give them your phone number or email.
10 September 2025
Unprompted review
Reply from Cole Haan UK
Hello Fatih,
Thank you for taking the time to share your experience with us. We are sorry to hear that the sign-up offer left you feeling disappointed. We always want our promotions to feel clear and fair, though we completely understand how this situation could have been frustrating.
The sign-up discount is intended for full-price purchases, with our messaging noting that terms and conditions apply. Those terms specify that codes cannot be used on items already discounted. I appreciate this may not have been the detail you expected to find once you reached checkout and it’s helpful to know how that came across from your side.
Your comments are important to us, your feedback will be shared with the team. We are always working to make the shopping experience as straightforward as possible and feedback like yours helps us see where we can do better.
We truly appreciate you considering Cole Haan and hope that despite this experience we may have the chance to welcome you back in the future.
Warm regards,
The Cole Haan UK Team
The timing of shipping is the best…
The timing of shipping is the best above any other company bye far 👍👍👍👍👍👍
17 September 2025
Unprompted review
Reply from Cole Haan UK
Hello Kevin,
Thank you for your fantastic review! We’re thrilled to hear our shipping service has impressed you and that it stands out above the rest.
Your feedback means a lot - we look forward to keeping your future orders fast and smooth.
Warm Regards,
The Cole Haan UK Team
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