I have a problem with Cole Haan. I can’t stop buying them !! Recent purchase order #UK45015- Men's ØriginalGrand CitySpectre Chelsea Boots have been added to the now huge collection I’ve acqu... See more
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Review summary
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I have own 3 pairs of Cole Haan shoes and 1 pair of Cole Haan boots. They look amazing and are so comfortable to wear. The technology used in manufacturing the soles makes them really great to walk... See more
Company replied
Item was delivered very quickly. Did send back as too big, but they were lovely quality, returns process simple to follow and free to return. Once again placed another order, once again quick deliver... See more
Ive recently purchased the Men's GrandPrø Luxe Slip-On Trainer in blue and i love these trainers. Look smart and really comfortable. I'd say that the sizing is slightly larger than expected as woul... See more
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Company details
Written by the company
Cole Haan is a global performance lifestyle brand serving always-connected, active professionals with innovative footwear and lifestyle accessories. With a 90-year heritage, Cole Haan infuses its products with time-honored craftsmanship and modern innovation, making footwear and lifestyle accessories that customers wear from work, to workout, to weekend. Cole Haan’s mission is to inspire customers to live extraordinary lives.
Contact info
Suite 1, 3rd Floor, 11-12 St James Square, , SW1Y 4LB, London , United Kingdom
- contact@colehaan.co.uk
- colehaan.co.uk
4.6
Excellent
675 reviews
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Replied to 70% of negative reviews
Typically replies within 2 weeks
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This pair is super comfortable and…
This pair is super comfortable and stylish! I’d definitely buy another pair in a different color.
8 September 2025
Unprompted review
Reply from Cole Haan UK
Hello Gurpreet,
Thank you for your great review! We’re thrilled to hear you’re enjoying both the comfort and style of your new pair.
We can’t wait to welcome you back for another color - we’re sure you’ll love it just as much!
Many thanks for taking the time to share your experience with us.
All the best,
The Cole Haan UK Team
This pair is super comfortable and…
This pair is super comfortable and stylish! I’d definitely buy another pair in a different color.
12 September 2025
Unprompted review
Reply from Cole Haan UK
Hello Gurpreet,
Thank you for your great review! We’re thrilled to hear you’re enjoying both the comfort and style of your new pair.
We can’t wait to welcome you back for another color - we’re sure you’ll love it just as much!
Many thanks for taking the time to share your experience with us.
All the best,
The Cole Haan UK Team
Stunning
Stunning shoes you make.
But if you could produce shoes with more comfy. People would have appreciate it.
4 years continues..........
10 September 2025
Unprompted review
Reply from Cole Haan UK
Hello!
Thank you for your feedback and for your continued support over the past four years. We’re delighted to hear you love the style of our shoes.
Comfort is always a focus for us and your comment is valuable as we continue to improve our designs. We truly appreciate your dedication and hope to keep providing shoes that look great and feel even better.
Best regards,
The Cole Haan UK Team
Good quality & fast delivery and the…
Good quality & fast delivery and the best customer service I had some issue with my order and I emailed the customer service and an agent called Bobby he is really well class service he is amazing and sort the problem for me thank you very much Bobby you are star
7 September 2025
Unprompted review
Reply from Cole Haan UK
Hello Sameh,
Thank you so much for your fantastic review! We’re thrilled to hear that your order went smoothly and that you’re loving your shoes.
It’s wonderful to know our customer service team could resolve your issue quickly. Your feedback motivates us to keep delivering the best products and service possible - we can’t wait to welcome you back for your next pair of Cole Haan shoes!
Best regards,
The Cole Haan UK Team
Order UK41491 The shoes is super comfortable and I…
Order UK41491 - The shoes is super comfortable and I particularly like the 'bouncy' feeling. Now, I can wear this Cole Haan shoes happily for more than 8 hours a day. By the way, customer service is excellent as all my queries response within half day!!!
7 September 2025
Unprompted review
Reply from Cole Haan UK
Hello Tim,
Thank you for your review and for sharing your experience. We’re thrilled to hear that you're finding the shoes comfortable and that the bouncy feel is making those long days easier.
It’s also great to know our customer service team could support you quickly — we’ll be sure to pass your kind words along.
Many thanks,
The Cole Haan UK Team
The First Shoes That Beat My Plantar Fasciitis
Cole Haan has quickly become my go-to brand for both casual and smart occasions. After years of struggling with Plantar Fasciitis and trying countless other brands, I finally found the perfect fit.
I recently purchased the Men’s ØriginalGrand Cityspectre Cap Toe Oxfords, and for the first time in years I was able to attend an event without feeling pain or counting down the minutes until I could take my shoes off.
Thank you, Cole Haan, for making shoes that are not only stylish but genuinely comfortable.
UK41445
1 September 2025
Unprompted review
Reply from Cole Haan UK
Hi Werner,
Thank you so much for sharing your experience. We’re truly delighted to hear that the Cityspectre's have brought both comfort and style, especially after your struggles with Plantar Fasciitis.
Knowing our shoes have helped make such a positive difference means a great deal to us. We’re honored to be your go-to brand and look forward to keeping you comfortable for every occasion.
Warm regards,
The Cole Haan UK Team
Easy website to navigate. Great shoes
Easy website to navigate. This my second pair. Bought for my son for sixth form. Zero grand brogues. Brilliant shoes and quick delivery!
28 August 2025
Unprompted review
Reply from Cole Haan UK
Hello Sameer,
Thank you for your wonderful review. We’re delighted to hear you found the website easy to use and that your son is enjoying his shoes! It’s fantastic to know this is already your second pair - we truly appreciate your support!
Best regards,
The Cole Haan UK Team
Lovely trainers
Lovely trainers, very pretty, quality and comfortable .Fast delivery. The only negative is that the delivery cost is s bit too high( if is from uk to uk)
3 September 2025
Unprompted review
Reply from Cole Haan UK
Hello Diana,
Thank you for your lovely feedback! We’re so pleased to hear you’re enjoying the trainers and that delivery was fast. We also really appreciate your comment on the delivery fee. The charge helps us maintain our reliable next-day service, but your feedback is valuable and we’ll keep it in mind!
Best regards,
The Cole Haan UK Team
Poor service all round
Ordered goods, they sent the wrong colour and then told me they are out of stock and will not be getting any more stock in.
I have to send back the goods & have just offered a standard -10% discount off another order which everyone gets, customer service so uninterested and leaves a very sour taste with what I thought was a “higher end” company!
I have 5 pairs of Cole Haan shoes and will be moving brand based on this experience.
1 September 2025
Unprompted review
Reply from Cole Haan UK
Hello Luke,
Thank you for taking the time to share your feedback, we really appreciate it. We’re sorry to hear that on this occasion your experience with our delivery and service fell below expectations. We hope we were able to make things right and alleviate some of the frustration you initially felt.
We hope to see you online again in the future. Though, if this is truly the end, we thank you for your support of the brand and hope the five pairs you own remain a wonderful addition to your wardrobe.
Many thanks and all the best,
The Cole Haan UK Team
Men's GrandPrø Topspin Waterproof Golf Shoes
This is the first time I have purchased from Cole Haan and I can honestly say the product and the service have been 5 star. Would definately buy from them again.
27 August 2025
Unprompted review
Reply from Cole Haan UK
Hi Tony,
Thank you for sharing your first experience with us. We’re thrilled to hear both the product and service lived up to your expectation! It’s wonderful to know you’d choose Cole Haan again, we look forward to welcoming you back soon.
Best regards,
The Cole Haan UK Team
Always a happy customer
Always great to order from Colehaan, great quality (smart casual) sneakers with right fit and support (own about 4 pairs now), love the designs, overall just high quality. Will probably order again in the future.
24 August 2025
Unprompted review
Reply from Cole Haan UK
Hiya there,
Thank you so much for your kind words and your support! We’re happy to hear you’re enjoying both the quality and design of your sneakers. Knowing you already have four pairs with us is truly the best compliment - we look forward to helping you find your next favorite pair in the future.
Best regards,
The Cole Haan UK Team
Bought the Grand Pro Sky Weave…
Bought the Grand Pro Sky Weave trainers. Best fitting and most comfortable shoes I’ve ever purchased. Look great too. Many thanks
28 August 2025
Unprompted review
Reply from Cole Haan UK
Hello Robert,
Thank you for taking the time to share your experience. We're delighted to hear that you're loving these shoes and finding them so comfortable!
Many thanks and all the very best,
The Cole Haan UK Team
refund pairs of shoes
i ordered three pairs of shoes, various sizes and picked one pair, the returns here link does not work and twice i have emailed my request to return the items that do not fit. you are quick enough to send me requests for reviews and other shopping but where is my refund link
18 August 2025
Unprompted review
Reply from Cole Haan UK
Hello Alyson,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations, though we’re glad that you were able to return your items and receive a refund.
We hope to see you online again soon, where our aim will be to restore your faith in our products and service.
Best regards,
The Cole Haan UK Team
Beautiful beautiful shoes
Beautiful beautiful shoes. Carefully packaged. Prompt delivery. Accurate sizing. Comparable prices
Order number UK40544
18 August 2025
Unprompted review
Reply from Cole Haan UK
Hello there!
Thank you for taking the time to leave a review. We’re so pleased to hear you had a great experience and that you’re loving your new shoes. We really appreciate your support and hope to welcome you back again soon.
Warm regards,
The Cole Haan UK Team
Very comfortable and stylish
Very comfortable and stylish.
The best shoes ever
11 August 2025
Unprompted review
Reply from Cole Haan UK
Hello Moutaz,
Thank you for the wonderful feedback! We’re delighted to hear you find your shoes both comfortable and stylish. Calling them the best shoes ever truly brought a smile to our faces.
We look forward to seeing you online again!
Best regards,
The Cole Haan UK Team
Very fast delivery and great pair of…
Very fast delivery and great pair of trainer/shoes,only problem was that I had to pay £20 duty,please make the website more transparent and include all taxes and duties.
11 August 2025
Unprompted review
Reply from Cole Haan UK
Hello David,
Thank you for your review and for sharing your feedback. We're sorry for the initial confusion regarding the VAT on your product, but I’m pleased that we were able to resolve this positively for you.
It’s great to know you’re enjoying the fast delivery and your new pair of shoes.
Many thanks and all the best,
The Cole Haan UK Team
Amazing comfort & quality
Amazing comfort & quality, my 2nd order (UK40009) in another colour as the 1st pair are just so comfortable. Highly recommended
6 August 2025
Unprompted review
Reply from Cole Haan UK
Hello there,
Thank you so much for your kind words and for coming back for a second order! We're delighted to hear you’re enjoying both pairs and that the comfort and quality have lived up to your expectations. Your recommendation means a lot to us.
Wishing you many comfortable steps ahead!
Warm Regards,
The Cole Haan UK Team
These are by far my favourite shoes
These are by far my favourite shoes. I hate wearing shoes because I couldn't find ones that feel great and look absolutely stylish. It fits true to size. The material used is lovely and comforte leves are very high
I could wearing them all day.
12 July 2025
Unprompted review
Reply from Cole Haan UK
Hi Tariq,
Thank you so much for your kind words! We’re thrilled to hear these have become your favourite shoes. Knowing they deliver both comfort and style really means a lot to us.
We hope they continue to serve you well and we look forward to welcoming you back in future.
Many thanks and all the best,
The Cole Haan UK Team
great shoes
great shoes, lovely quality, fabulously comfortable and a great look
29 July 2025
Unprompted review
Reply from Cole Haan UK
Hello there,
Thank you so much for your kind words! We're delighted to hear you’re enjoying the shoes; great style, comfort and quality are exactly what we aim for.
We appreciate you taking the time to share your feedback and look forward to welcoming you back online soon.
Best regards,
The Cole Haan UK Team
I love Cole Haan shoes
I love Cole Haan shoes, I have several pairs (oxford, boots, sandals) and the quality and comfort is very good! My last purchase was a black loafers, and again I was not disappointed!UK39588
26 July 2025
Unprompted review
Reply from Cole Haan UK
Hello there,
Thank you for taking the time to share your experience, it means a lot to us.
We're delighted to hear that you have been enjoying your Cole Haan collection and that the new addition met your expectations. We truly appreciate your support and hope the loafers treat you well!
Many thanks and all the best,
The Cole Haan UK Team
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