Coinsback is an awesome casino. They have all the good providers including my favorite Havksaw. They give you 50./. Back on every non winning spin of the houses edge. My first redeem went fine I won $... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If I could give zero stars I would
If I could give zero stars I would. It’s a shame their redemption process is the way it is. I redeemed in the past and it took around 3 days because they do not process on the weekends. However, I placed two redeems last Friday totaling 4k and they are still in requested status. Judging by the other reviews they will likely go past the 3 business days. You can never speak with a human. Everything is AI and that is frustrating. I thought this companies owner being associated with wowvegas would mean it’s credible but clearly not. Be careful spending your money here. They’ll take it instantly but make you wait absurd amounts of time to get any back.
Great site
Great site. Redemptions are a little slow (2 to 3 days) but overall I've had good experiences with them!
It's now day 7 and my redemptions and…
It's now day 7 and my redemptions and I'm and it still say to requested and they're not giving me no information they said it's a 3-day turnaround
Fast friendly service...
It got ugly for a second but rtp payed…
It got ugly for a second but rtp payed off. Came up quite a bit. Will go to 5 stars if I get redeem in under 5 days
Never got my withdraw. Gave up and lost it. Sick of these scam sites
Submitted a redemption request and was…
Submitted a redemption request and was told it takes between 3 and 5 business days to process. It has been more than 5 business days and still nothing. When I reached out I was told that it’s still in line and can take longer. It was my first time using this site and it will be the last. I can’t stand when sites like this take longer than 3 days for my winnings to hit my account
Ridiculous 😡
I like the games but slow redemption process on June 30th I did a bank transfer redemption and as of yesterday still hadn't received it and still was under the requested stage. I contacted support after I already canceled my redemption and redid it for skrill and they write back finally today tell me that the first redemption was because I didn't finish putting my bank information which is b s. On their FAQ page, it says for skrill, it is either instant or 24 hours. And here I am still waiting.
Winning on here is good but redemption…
Winning on here is good but redemption is entirely too long. If I don’t hear something today I will be filing multiple complaints at a federal level.
Instant coinback is definitely the best…
Instant coinback is definitely the best thing ever. Waiting for my redeem. Then I'll leave another.
I’ve been waiting 7days and they still…
I’ve been waiting 7days and they still haven’t approved my redemption request and I can’t talk to a real person I just get an AI chat it’s ridiculous
Im giving 2 stars because i like the…
Im giving 2 stars because i like the site but im very disappointed with the redemption process. I have now been waiting 7 days and still nothing, its only 400 and most of it would've been deposited right back but I just like to see the wait time on redemptions when I play new sites. I will come back every day from here on out to give an update. Its kinda looking like I need to head back to Chumba as they pay out winnings in less than 2 days.
Going on day 4 and no progress on my…
Still no redemption, this site is a scam, don't listen to all liers talking about instant redemption.
Going on day 4 and no progress on my redemption... won't be using this site again. Don't waste your money or time here.
So I am still waitiNg on a Skrill…
**This is a updated review.. I did get my redemptions..it took a little longer than I’m used to.. or like but this was my first time redeeming…that was my only issue I had with them .. Customer Service was really nice even though I’m sure I was driving Them crazy!! Thanks!! So shout out to Melanie and Robby !! They were both so nice and helpful!!!
This is my new fav site I think!!
So I am still waitiNg on a Skrill redemption that I was told would take 1-2 days it’s been 5 now and have no way of contacting support no one will help me figure out what is going on. The status of my redemption still just says requested.. and it sucks cause I actually liked to play here .. but it’s not worth it if I can’t get my redemption in a timely manner .. I’ll give them a little bit longer then move ahead with other steps I guess.. just stinks though wish I didn’t have to
Will update stars if I ever get my…
Update 15 messages to support and 3 more days of not getting my redemption, this place is TERRIBLE STAY AWAY, Too many reputable sites that pay, this is horrible changing to 1 star!
Will update stars if I ever get my redemption, love the site and the whole coinsback setup, BUUUUTTT my FIRST redemption to Skrill is STILL pending when the site says instant to 4hrs, its been 3 days? No response from support either. Will update if I get it
Still waiting for my redemption
Still waiting for my redemption. Keep getting the same message from support which is automated AI and not a human. Shouldn't take any casino site this long to process any redemption request. Need to receive my redemption and will not be playing on this site anymore. This is very unacceptable behavior and misleading information when the redemption page say instant.
Its going on 2 weeks and my redemption…
Its going on 2 weeks and my redemption is still pending. Ill never use this platform again.
0/10 experience thus far.
I was super excited to hear from my friend that there was a new casino that honored redemptions quickly, unfortunately that’s not been my experience. I waited four days for it still to say pending. Canceled the bank transfer and put in my skrill info instead, hoping for a quicker timeline. Waited a day. Tried gift cards, which are usually instant, waited a day. Now it’s been five days since I originally won and still in pending. Reached out to customer service and naturally, the generic “ Due to an increased usage, the speed may be reduced” message from AI & no human to be found anywhere. 0/10 experience thus far.
Great casino game I won the first two…
Great casino game I won the first two times playing I love it 😍
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
