CoinsBack Casino Reviews 

576
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 491 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the wide selection of games and providers available, often highlighting the unique 'coins back' feature as a significant benefit for gameplay. Many people also appreciate the user-friendly interface and the generally smooth experience of navigating the platform. However, some customers also noted significant issues with the payment and redemption process, citing long waiting times for payouts and frustrating verification challenges. Some reviewers were not happy with the customer service, reporting unresponsiveness, a lack of live support, and poor communication when problems arose. Additionally, some people mentioned experiencing low payouts on games or difficulties with the website's functionality.

What people talk about most

Product

Users describe positive interactions with the product, particularly appreciating the variety and selection of... See more

Website

Clients share ambiguous opinions on the website, with some reviewers praising it as a "new fav site" and... See more

User experience

People report positive experiences with user experience, often praising the game selection, smooth gameplay,... See more

Payment

Reviewers mention ambiguous feedback about payment, with many expressing frustration over slow redemption... See more

Customer service

Customers had negative experiences with customer service, with many reporting non-existent support and an... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Coinsback is an awesome casino. They have all the good providers including my favorite Havksaw. They give you 50./. Back on every non winning spin of the houses edge. My first redeem went fine I won $... See more

Rated 4 out of 5 stars

I have put 4 stars for now as I’m waiting on the redemption process. I did gift card for my first one because I figured it may be the fastest. We shall see as I’ve read some of these reviews on here a... See more

Rated 3 out of 5 stars

I really like the game selection and customer service is very responsive, also the coinsback feature is awesome! However, I won 200 and used skrill for the payout because that's usually the fastest.... See more

Rated 3 out of 5 stars

Well the algorithm is a little suspect and you win but some games you can’t cash out till 100 dollars and sometimes you can be at 95 dollars and still have to play To try to get a 100 or better and In... See more

Company replied


3.7

Average

TrustScore 3.5 out of 5

576 reviews

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3.7

All reviews

(576)

573 reviews in the last 12 months

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Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. It’s a shame their redemption process is the way it is. I redeemed in the past and it took around 3 days because they do not process on the weekends. However, I placed two redeems last Friday totaling 4k and they are still in requested status. Judging by the other reviews they will likely go past the 3 business days. You can never speak with a human. Everything is AI and that is frustrating. I thought this companies owner being associated with wowvegas would mean it’s credible but clearly not. Be careful spending your money here. They’ll take it instantly but make you wait absurd amounts of time to get any back.

3 July 2026
Unprompted review
Rated 4 out of 5 stars

Great site

Great site. Redemptions are a little slow (2 to 3 days) but overall I've had good experiences with them!

1 July 2026
Rated 1 out of 5 stars

Submitted a redemption request and was…

Submitted a redemption request and was told it takes between 3 and 5 business days to process. It has been more than 5 business days and still nothing. When I reached out I was told that it’s still in line and can take longer. It was my first time using this site and it will be the last. I can’t stand when sites like this take longer than 3 days for my winnings to hit my account

7 July 2026
Unprompted review
Rated 2 out of 5 stars

Ridiculous 😡

I like the games but slow redemption process on June 30th I did a bank transfer redemption and as of yesterday still hadn't received it and still was under the requested stage. I contacted support after I already canceled my redemption and redid it for skrill and they write back finally today tell me that the first redemption was because I didn't finish putting my bank information which is b s. On their FAQ page, it says for skrill, it is either instant or 24 hours. And here I am still waiting.

30 June 2026
Unprompted review
Rated 2 out of 5 stars

Im giving 2 stars because i like the…

Im giving 2 stars because i like the site but im very disappointed with the redemption process. I have now been waiting 7 days and still nothing, its only 400 and most of it would've been deposited right back but I just like to see the wait time on redemptions when I play new sites. I will come back every day from here on out to give an update. Its kinda looking like I need to head back to Chumba as they pay out winnings in less than 2 days.

7 July 2026
Unprompted review
Rated 1 out of 5 stars

Going on day 4 and no progress on my…

Still no redemption, this site is a scam, don't listen to all liers talking about instant redemption.

Going on day 4 and no progress on my redemption... won't be using this site again. Don't waste your money or time here.

5 July 2026
Unprompted review
Rated 4 out of 5 stars

So I am still waitiNg on a Skrill…

**This is a updated review.. I did get my redemptions..it took a little longer than I’m used to.. or like but this was my first time redeeming…that was my only issue I had with them .. Customer Service was really nice even though I’m sure I was driving Them crazy!! Thanks!! So shout out to Melanie and Robby !! They were both so nice and helpful!!!

This is my new fav site I think!!

So I am still waitiNg on a Skrill redemption that I was told would take 1-2 days it’s been 5 now and have no way of contacting support no one will help me figure out what is going on. The status of my redemption still just says requested.. and it sucks cause I actually liked to play here .. but it’s not worth it if I can’t get my redemption in a timely manner .. I’ll give them a little bit longer then move ahead with other steps I guess.. just stinks though wish I didn’t have to

5 July 2026
Unprompted review
Rated 1 out of 5 stars

Will update stars if I ever get my…

Update 15 messages to support and 3 more days of not getting my redemption, this place is TERRIBLE STAY AWAY, Too many reputable sites that pay, this is horrible changing to 1 star!

Will update stars if I ever get my redemption, love the site and the whole coinsback setup, BUUUUTTT my FIRST redemption to Skrill is STILL pending when the site says instant to 4hrs, its been 3 days? No response from support either. Will update if I get it

2 July 2026
Unprompted review
Rated 1 out of 5 stars

Still waiting for my redemption

Still waiting for my redemption. Keep getting the same message from support which is automated AI and not a human. Shouldn't take any casino site this long to process any redemption request. Need to receive my redemption and will not be playing on this site anymore. This is very unacceptable behavior and misleading information when the redemption page say instant.

1 July 2026
Unprompted review
Rated 1 out of 5 stars

0/10 experience thus far.

I was super excited to hear from my friend that there was a new casino that honored redemptions quickly, unfortunately that’s not been my experience. I waited four days for it still to say pending. Canceled the bank transfer and put in my skrill info instead, hoping for a quicker timeline. Waited a day. Tried gift cards, which are usually instant, waited a day. Now it’s been five days since I originally won and still in pending. Reached out to customer service and naturally, the generic “ Due to an increased usage, the speed may be reduced” message from AI & no human to be found anywhere. 0/10 experience thus far.

30 June 2026

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