CoinsBack Casino Reviews 

581
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 561 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the wide selection of games and the engaging gameplay available on the platform, often highlighting the variety and quality of options. Many users find the overall experience enjoyable and the site easy to navigate, frequently mentioning features like earning coins back and straightforward processes for playing and claiming. However, some customers also noted significant delays and difficulties with the redemption and payment process, with many reporting extended waiting times for winnings. Reviewers frequently reported issues with customer service, citing slow responses, unresolved problems, and a lack of direct human support. There were also mentions of account locking or verification issues, adding to the frustration for some users.

What people talk about most

Product

Customers had positive experiences with the product, praising the fun and variety of games, with many noting... See more

Website

Reviewers mention ambiguous feedback about the website, with many praising it as a good site, fun, and... See more

User experience

Clients share positive opinions on user experience, highlighting the fun games, easy redemption process, and... See more

Payment

Consumers find payment to be ambiguous, with many reporting significant delays and difficulties in cashing... See more

Customer service

Users describe negative interactions with customer service, with many reviewers reporting that support takes... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have put 4 stars for now as I’m waiting on the redemption process. I did gift card for my first one because I figured it may be the fastest. We shall see as I’ve read some of these reviews on here a... See more

Rated 4 out of 5 stars

Coinsback is an awesome casino. They have all the good providers including my favorite Havksaw. They give you 50./. Back on every non winning spin of the houses edge. My first redeem went fine I won $... See more

Rated 4 out of 5 stars

I enjoylthe games provided, possibly could be more. It took a little too long for them to review my documents but afterwards they were quick with the payout.

Rated 4 out of 5 stars

Great site. Redemptions are a little slow (2 to 3 days) but overall I've had good experiences with them!


3.7

Average

TrustScore 3.5 out of 5

581 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(581)

581 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I want to apologize for the first…

I want to apologize for the first review that I left here because it was my first time redeeming it took a while. I think I requested on July 2 but I didn’t get my money not until today and it is. Friday the 10th anyway this site it is legit but like I said, I did the bank transfer and it took a little bit longer and when I did try to redeem my winnings, I think I cancel it so many times so people if you do that, it may take a little bit longer Anyway I just wanna apologize and I do like the games on this site and it is legit so people like me for the first time I sometimes I don’t know. It’s just hard for me to just to deal with something new but I am good now. Thank you so much coinsback 🙏

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Great site, fun games, no gimmicks

Great site! Variety of games along with my favorites. Love that you earn coins back while you play. Redemption was easy and was just as site stated, no run around from customer service. Will be added as my go to site from now on.

10 July 2026
Rated 4 out of 5 stars

Redemption wait time is exhaustive

My purchase and gameplay was great becuase I was able to make it up to the minimum amount to request a redemption to Skrill. I'm fully verified by the way. So now the reason for 2 stars is becuase I'm dissatisfied with waiting 7 days now and was told it would take 5 days and maybe longer for the first redemption . It's taking way longer than I expected and I need this money today.
Update I got it today. Still a long wait but I'm paid.

8 July 2026
Unprompted review
Rated 1 out of 5 stars

I requested my redemption on July 1 st…

I requested my redemption on July 1 st and I’m still waiting on it!! I keep getting the same answer “3-5 business days” but it been since the 1st!! I will never play this game again!! DO NOT DOWNLOAD!!! IT IS A SCAM!!!!!

9 July 2026
Rated 1 out of 5 stars

These people are rude as ever they send…

These people are rude as ever they send you promotional codes and when you enter them as the email says it does not work. Simply ask the question to the support chat and they message me back saying that I was doing stuff that was breaking the rules of their code of conduct. Still never got the bonus they promised me or any of my gift cards that I’ve been pending for the last two weeks. This site is junk and it’s a scam and all they do is rip you don’t spend your money.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

customer service handled everything quickly

I guess I should have read these reviews before I played on this site. Attempted to redeem 450$ total, been 7 days and still sitting in que no one has even reviewed any of my 3 redemptions which totals 450$. This casino has not answered any of my messages only an Ai robot. This is not cool. Update i got a response and I was very good, within 1 day redemption was reviewed approved and sent to bank account. So they made it right and I will continue to play on here

9 July 2026
Rated 3 out of 5 stars

Great Game.Selection

I really like the game selection and customer service is very responsive, also the coinsback feature is awesome! However, I won 200 and used skrill for the payout because that's usually the fastest. I'm on day 3 of waiting for 200 I would give 5 stars but since this is during the week and only 200 I feel it shouldnt take this long. Will update if I get my redemption.
Edit: I was told my redemption would be processed on the 3rd day, it wasnt. Saturday Melanie the chat support agent told me my funds had been sent to my provider (Skrill) After checking my email and Skrill there were no funds so I asked for the transaction ID number, they never replied to that so now I'm on day 7 of waiting for a 200 redemption, which I have been lied to twice now about. Will update again if and when I receive my funds.

6 July 2026
Unprompted review
Rated 1 out of 5 stars

Can't redeem

Can't redeem
.... it says sent verification code to my email but code never arrives... would be happy to change to 5 stars if I could get some assistance from support... but sadly... no help yet.

I am fully verified and I have met playthrough requirements.

9 July 2026
Unprompted review
Rated 1 out of 5 stars

well i was told my first reddem would…

well i was told my first reddem would take longer becasue it first one ok well now im waiting for 2nd reddem and its been 24 hours now and it says you r redeem will be reviewed shortly ok shortrly to me means few minutes not 24 hours or 2 days and so anyways now its gona be monday or tuesday before i get the redeem i liek spin quest the first redeem takes few days but ihave had 4 or 5 redeemsd and the 2nd and so on ha sbenen when i hit submit redeem my card has the redeem on it within 5 minutes coins back has good games but the redemptyion wait is unnecassry and you contCT HELO THEY GIVE U IS EXCUSES AND LIES my first redeem got expedited bcauyse i waited a total of 15 days for it i had to re su8bmit my redeem 4 times i will not play on coinsback back again after i get my 150 doillars im deleting my acct and blockin the emails they dont wanna help they just wanna give excuses and waste timie for no reason i even contacted vip host and he has not bothered to reply back im done with them so you guys do what ya want but dont say you haven tbeen warned i have all the emails and snapshots toprove what im sayin

8 July 2026
Unprompted review
Rated 2 out of 5 stars

Slow to pay

I've played on many casino platforms that pay redemptions quickly, within 2 to 24 hours. This one takes forever. I've completed my verification requirements and wait and wait and wait. I've yet to receive any funds. We'll see if I ever do. Try Modo Casino if you want fast redemptions.

6 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look