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Rated 5 out of 5 stars

I hate having to deal with customer service issues via chat as it’s usually a frustrating cycle of choosing the wrong prompts for my issue with an AI bot. However tonight Stella helped resolve my issu... See more

Company replied

Rated 5 out of 5 stars

Sophia Brooks did help me very well with my concerns. She help me with creating live account. When I have trouble connecting it to MT5, she help me as well and it was successful. She's very knowledg... See more

Company replied

Rated 5 out of 5 stars

I worked with a Coinexx associate via chat named James Cook and he was knowledgeable and helped to solve all of the troubles I was having. He tracked down my transfers and added in the bonus I was try... See more

Company replied

Rated 5 out of 5 stars

Sam and Stacy both helped me in customer service. They were fantastic!! Solved my issues so nicely and efficiently. I highly recommend this broker!

Company replied

Company details

  1. Finance Broker

Written by the company

Coinexx is a forex broker that empowers traders with seamless access to Major Cryptocurrencies, Forex, Commodities, and Global Indices. We’re revolutionizing trading by eliminating the delays, high costs, and security risks of fiat money through secure, efficient crypto wallets. Experience fast, low-cost, and secure trading like never before. Join Coinexx and take your trading to the next level today!


Contact info

You should know

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Can't login my account this morning

Can't login my account this morning, the support James Cook quickly resolve my problem. Good support and accurate respone, thank you !

4 March 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

Anna Carter is amazing

Anna Carter is amazing! James is amazing! These guys know what they are doing, honestly this is my best experience yet.

3 March 2026
Unprompted review
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Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

Sophie Brooks was really helpful.

Sophie Brooks was really helpful.

2 March 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

Loving the brokerage as the…platform was so easy to navigate

Loving the brokerage as the registration and the setup of the account were by far the easiest out of all the many many brokers ive had, James from customer support, was really knowledgeable about provided detailed instructions on any steps required. Awesome and profressional so far 👍⭐⭐⭐⭐⭐

2 March 2026
Unprompted review
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Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

James Cook was Amazing and very…

James Cook was Amazing and very Knowledgeable and professional with my concern. He even relieve a-lot of my anxiety. I appreciate someone like him on Coinexx.
Thank You!

27 February 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

anna the goat of customer service

I was a dumb person and sent ltc to my eth account Anna the customer service agent helped me out twice both times ended perfectly i got my money even gave me some tips would recommend this site 10/10 times quick and easy and great customer service

27 February 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

I would give Stella Lewis 10 stars if I…

I would give Stella Lewis 10 stars if I could. I had several problems that for the most part created myself and Stella got all them fixed in record time. What a great online chat person! I would highly recomend!

26 February 2026
Unprompted review
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Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

Coinexx Customer Support

I received help from Anna Carter on two separate situations & the process was smooth. She understood the issues quickly & handled them in a timely manner with urgency. There were some technical difficulties on their end, but she reassured me she was aware of them & kept me updated.

25 February 2026
Unprompted review
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Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

Amazing customer support

Quick an easy chat experience every time no run around and straight to the point with solutions. 10/10 recommend them. Dealt with Marsha Matt this last time and they were great help.

23 February 2026
Unprompted review
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Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

Shoutout to Chris Paul Wonderful Service

Shoutout to Chris Paul Wonderful Service

24 February 2026
Unprompted review
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Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

Their support is top notch

Their support is top notch. I made a transfer to an old account accidentally and Sam Adams helped me get the funds transferred to a new account very quickly. I have been using them for over 4 years now and have never had any major issues that weren't solved right away by their support team. Definitely a good broker to go with for increased leverage.

24 February 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

Been using this broker for 2 years no…

Been using this broker for 2 years no issues at all just now I needed some help and James cook was very helpful

24 February 2026
Unprompted review
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Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

Awesome experience with this broker

Awesome experience with this broker

24 February 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

Marsha was a great help

Marsha was a great help

23 February 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

ALWAYS A FANTASTIC EXPERIENCE WORKING…

ALWAYS A FANTASTIC EXPERIENCE WORKING WITH THESE GUYS! THEY HAVE HELPED ME OUT FROM TRANSFERING REAL MONEY FROM ONE ACCOUNT TO A NEW PROFILE WITH NO ISSUES. THE ONLY MAJOR ISSUE I HAVE HAD WITH THIS BROKER WAS A CHART ISSUE AND ON TIME FRAMES AND THEY WERE ABLE TO FIX IT WITH NO PROBLEM AT ALL. I HAVE NEVER HAD ANY ISSUES WITH THIS BROKER UNTIL TODAY AND I HAVE BEEN USING THEM FOR REAL AND PAPER TRADING FOR A FEW YEARS NOW. THEY ALWAYS GO ABOVE AND BEYOND FOR WHAT THEY NEED TO DO.

23 February 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

Marsha is great!

Marsha did a great job of quickly answering my questions and maintained a friendly conversation all through our interactions

22 February 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

Always responds quickly deposits are…

Always responds quickly deposits are quick and so are withdrawals

22 February 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

I really appreciate Sophia Brooks…

I really appreciate Sophia Brooks helping me access my MT4 account. Thank you

22 February 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

Efficiency and trust

I was having trouble figuring out how to fund my account and Marsha worked with me through the process and this made me to trust her integrity and everything went well and successful. thank you Marsha keep doing what you do and paying forward.

20 February 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

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