While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I hate having to deal with customer service issues via chat as it’s usually a frustrating cycle of choosing the wrong prompts for my issue with an AI bot. However tonight Stella helped resolve my issu... See more

Company replied

Rated 5 out of 5 stars

Sophia Brooks did help me very well with my concerns. She help me with creating live account. When I have trouble connecting it to MT5, she help me as well and it was successful. She's very knowledg... See more

Company replied

Rated 5 out of 5 stars

I worked with a Coinexx associate via chat named James Cook and he was knowledgeable and helped to solve all of the troubles I was having. He tracked down my transfers and added in the bonus I was try... See more

Company replied

Rated 5 out of 5 stars

Sam and Stacy both helped me in customer service. They were fantastic!! Solved my issues so nicely and efficiently. I highly recommend this broker!

Company replied

Company details

  1. Finance Broker

Written by the company

Coinexx is a forex broker that empowers traders with seamless access to Major Cryptocurrencies, Forex, Commodities, and Global Indices. We’re revolutionizing trading by eliminating the delays, high costs, and security risks of fiat money through secure, efficient crypto wallets. Experience fast, low-cost, and secure trading like never before. Join Coinexx and take your trading to the next level today!


Contact info

You should know

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Needed help to transfer between…

Needed help to transfer between accounts as Coinexx was experiencing an issue showing the account balances. Garry Smith helped me today.

28 March 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

What made my experience great, great customer service

What made my experience great, Anna Carter was patience and kind with her words.

27 March 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

New customer to Coinexx and so far it's been 5 stars!

New customer to Coinexx and so far it's been great. Had to reach out a couple of times for questions and the live chat team were really quick and responsive. Answered my questions super fast and they seem to be available for many hours during the day which is a plus. but the best thing so far was the last interaction i had with Anna C. who helped me take advantage of their deposit bonus. They match every deposit over $100 with the same amount, so you get +100% on your equity. Now there's terms with it of course and you can't withdraw it, but it doubles your trading equity for you to keep the profits. Coinexx 5 stars, Anna C. 5 stars.. keep it up!

27 March 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

Gary Smith was very helpful when I…

Gary Smith was very helpful when I tried to reset my Demo acct capital. He was patient and timely. Coinexx live chat is top notch.

26 March 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

Demo Account Balance

I needed a demo account with a set balance to match personal accounts for testing strategies. Garry Smith helped me out and quickly got my demo account set up.

26 March 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

Awesome customer service

Awesome customer service. Best in the Land. Thanks for the great assist.

26 March 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

james cook assisted me very fast and…

james cook assisted me very fast and helped me with all my concerns love this company please do not change

26 March 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

MT4 Platform, Timely Withdrawals

MT4 Platform, Quick Withdrawals. I have traded with them for years. They are one of my favorite brokers.

I have $30k there now and have received the funds (partial or full draw) when I have requested various amounts and received them within 24 hours of the request.

25 March 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

Been with coinexx for 2+ years always…

Been with coinexx for 2+ years always been very helpful and very trustworthy with my deposits and withdrawals .

Customers service members like Anna Carter who just helps me today with a delay deposit answer and solved my problem very quickly within me messaging them in 10 minutes. I appreciate the service you guys provide and hope for yall to see my journey when I become successful it’s will happen this year 2026 📈💸💯

25 March 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

Micro lots (and superb support)

I reached out to support to ask about using micro lot sizes to trade indices on my account. I forgot that I had accepted a bonus that increased my leverage, but it also removed the micro lots feature. The support agent, Stella Lewis, was so pleasant and helpful. After reaching out to her support team, she was able to add the micro lots feature back to my account! I have been using this broker for a couple years, and have never had any complaints. Deposits are quick and easy, and so are withdrawals!

24 March 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

Anna Carter was my customer service…

Anna Carter was my customer service representative. She was very polite and professional. She resolved my issue quickly. Coinexx is top notch.

24 March 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

Amazing service

Mr. James Cook is an absolute star!!! Love your work good sir. Used this services number of times, fast withdrawals, deposit bonuses always get approved immidiataly, i literally have nothing negative to say about this Broker, love em!!!

24 March 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

great fast support

very fast very good very nice

24 March 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

Coinexx helped with my deposit

Coinexx helped me with changing my leverage on my account and Anna Carter was awesome with making sure my deposit was successful and she also made sure the 100% bonus was added. Thank you Anna.

24 March 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

Help

I had a question and Anna Carter helped me out. She was super quick and helpful. Great support!

23 March 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

Great Support

Anna was super helpful when it came to getting back into my account

24 March 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

My experience was great because James Cook is a Professional Expert.

My experience was great because James Cook stayed online with me the whole time and when things did not work the way they should, he reset my password. I am in my live account.

22 March 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

At first i was nervous

At first i was nervous because one of my transfers for 8k was under review and took some time. I initiated the withdrawal request on Friday. I was scared as early Monday morning I did not see the request even though money was deducted from my trade equity. During the waiting period the customer service was amazing and they were very helpful. Yes, they may sound vague but they eventually and always have come through. I recommend coinexx to others. Just give them grace and they will come through. I thank them for that. Definitely worth being a client

23 March 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

the support staff at coinexx are…

the support staff at coinexx are patient and helpful and i love how fast they process withdrawals and deposit. Definitely a winner with these guys!!

20 March 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

anna was absolutely brilliant again…

anna was absolutely brilliant again sorting out my issue.
Thanks Anna Carter

19 March 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look