I hate having to deal with customer service issues via chat as it’s usually a frustrating cycle of choosing the wrong prompts for my issue with an AI bot. However tonight Stella helped resolve my issu... See more
Company replied
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Sophia Brooks did help me very well with my concerns. She help me with creating live account. When I have trouble connecting it to MT5, she help me as well and it was successful. She's very knowledg... See more
Company replied
Sam and Stacy both helped me in customer service. They were fantastic!! Solved my issues so nicely and efficiently. I highly recommend this broker!
Company replied
I worked with a Coinexx associate via chat named James Cook and he was knowledgeable and helped to solve all of the troubles I was having. He tracked down my transfers and added in the bonus I was try... See more
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Company details
Written by the company
Coinexx is a forex broker that empowers traders with seamless access to Major Cryptocurrencies, Forex, Commodities, and Global Indices. We’re revolutionizing trading by eliminating the delays, high costs, and security risks of fiat money through secure, efficient crypto wallets. Experience fast, low-cost, and secure trading like never before. Join Coinexx and take your trading to the next level today!
Contact info
P.B. 1257 Bonov-Road, KM, Fomboni, Comoros
- support@coinexx.com
- coinexx.com
You should know
4.9
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
"legit"
they are "legit" and they have very kind and fast customer service. i recommend them.
5 April 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Yes the representative was very helpful…
Yes the representative was very helpful and knowledgeable
3 April 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
One of the best and fastest customer…
One of the best and fastest customer services in the industry every single time! Last chat with Stella was very fast and smooth again like always
2 April 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Very helpful!
James Cook was extremely helpful and professional, and assisted me with my query in mere minutes. Many thanks!
2 April 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Marsha Matt was polite and helped me…
Marsha Matt was polite and helped me with my issue very quickly.
2 April 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Excellent customer support by Anna Carter from Coinexx
Just finished chatting with Anna Carter on Coinexx.com chat. I had questions about the 400% bonus promotion Coinexx is running till to end of April. Anna took her time to patiently answer every question and concern I had. It turns out that this promotion is actually great than being funded by some prop firms. My trading will have a buffer I really need. Thanks Miss Carter for all you helping.
31 March 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Jim Cook is a good helper to get you…
Jim Cook is a good helper to get you bac up and running!!!
Thanks JIM
1 April 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
THE INFORMATION WAS VERY ACCURUTE AND…
THE INFORMATION WAS VERY ACCURUTE AND EASY TO FOLLW , SHE KNEW EXACTLY WHAT TO DO AND VERY KNOWLEGDEABLE ,.
1 April 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Excellent communication from Stella!
Excellent communication from Stella Lewis (agent) as she assisted me with various issues!
1 April 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Sam's Adam did amazing he walked me…
Sam's Adam did amazing he walked me through and made sure I received what I needed.
31 March 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Stella Lewis was the rep who I chatted…
Stella Lewis was the rep who I chatted with. She led me right to how my issue can be fixed. She had a great comand of the system and was very helpful and friendly.
Thank You Stella!
31 March 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Appreciation
As always, they were able to find the subject correct it and notify me so thank you
31 March 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
James ROCKS!
James exceeded my expectations. He was knowledgeable and patient with me. Thank you James!!
30 March 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Deposit issue
Anna Carter Did an excellent job on handling my problem. She was quick and very nice about it. Thank you!
30 March 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Ana was great very helpful and fast
Ana was great very helpful and fast
30 March 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Marsha was very good and understanding
Marsha was very good and understanding
7 people I spoke with struggled to assist she made sure I was help and understood, keeping me here longer
29 March 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
James Cook was very kind and went above…
James Cook was very kind and went above and beyond to make sure the error was corrected and I was satisfied.
29 March 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
They have the best customer services…
They have the best customer services and Garry smith solve my problem I had on my account and he immediately solved it !
29 March 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Garry Smith went above expectations and…
Garry Smith went above expectations and fixed my problem, great customer service!
29 March 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Needed help to transfer between…
Needed help to transfer between accounts as Coinexx was experiencing an issue showing the account balances. Garry Smith helped me today.
28 March 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
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