Coffee Supplies Direct Reviews 

9,664
TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Good communication from Coffee Supplies Direct, to reply to my query about best before dates (18 months on the Tiziano Bonini). Ordered, and dispatch notification received 24 mins after ordering.... See more

Rated 5 out of 5 stars

Always great prices, fast delivery, no issues whatsoever. I've been a returning customer for more than a year, ordering on a monthly basis. There has been only one occasion when something went wrong... See more

Rated 5 out of 5 stars

I gave a 1 star review to Coffee Supplies Direct for poor after sales service as my emails were unanswered. It turns out that the mails went straight to spam - has never happened to me before. Once co... See more

Rated 5 out of 5 stars

Found this company quiet by chance and the A mod A Mio Lavazza pods were exactly what's on the box and with the postage undercuts another large retail establishment by a lot I will be using them ag... See more

Company details

  1. Coffee Wholesaler
  2. Beverage Distributor
  3. Coffee Store
  4. Tea Wholesaler

About Coffee Supplies Direct

Written by the company

About Coffee Supplies Direct

At Coffee Supplies Direct we have a very simple goal: to supply you with a range of hot beverage solutions at the right prices to keep your customers coming back for more.



We specialise in:

It’s a goal made easier by our competitive prices, fantastic customer service and unbeatable supplier expertise. Our recipe for success is simple.

We pride ourselves on our excellent customer service, wide range of products & our great relationships with our suppliers.

Delivery - Free delivery on orders over £60 with a Next Day delivery option available

Returns - 30 Day money back returns on items returned in their original condition

Credit - We offer a credit option through Klarna & Paypal Credit to help keep your business moving


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(9,664)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A positive experience

I discovered this company by chance and ordered only once, but everything went smoothly: Speedy delivery at a reasonable price and good dates on the product.

22 October 2024
Unprompted review
Rated 3 out of 5 stars

One of the six bags of coffee had split…

One of the six bags of coffee had split open in transit, spilling some of its contents.

3 January 2025
Coffee Supplies Direct logo

Reply from Coffee Supplies Direct

Dear Peter,

Thank you for your feedback, and we sincerely apologize for the inconvenience caused by the damaged bag of coffee.

I was unable to locate any contact from you to our customer service team. If you haven’t already done so, please contact us directly through the "Contact Us" section on our website, and a member of our team will assist you in resolving this matter asap.

We appreciate your understanding and look forward to addressing this for you.

Best regards,
Coffee Supplies Direct.

Rated 5 out of 5 stars

Fabulous Choice, Free Delivery*…

Fabulous choice and always stocks my favourite which I can never find anywhere else. Prompt delivery and amazing value. I ve had 3 orders off them now and I'm extremely happy with my products, service and deliveries

30 December 2024

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