The Co-operative Bank Reviews 

The computer said no. The computer cant see the evidence to back up my request. The opening hours of the branch don't suit people that cant get away from their work place and don't have access to a computer during business hrs. If I need to go to branch it costs me a days holiday or a days wages. Bet the powers of be didn't put that into the equation when shutting at 1400 m-f and closing saturdays

Quick and easy to set up Regular Savings account.

I got a 0% balance transfer card. While the deal was very good, user experience and customer service is awful.
It took weeks to get the card and balance transfer up and running. Both the app and the online banking portal are slow, clunky with poor functionality. The balance takes 2-3 days to update whenever the card is used. Phone calls take more than 15 mins to get through. When I closed the account, they sent me a secure message presumably to confirm closure but then I was locked out of my online access so I couldn't read it!

Co-op Bank really needs to up its game, it's way behind other banks in getting the basics right. It's a shame because they're one of the most ethical banks and don't deal with fossil fuel companies. I hope they improve but for now I'm glad I no longer bank with them

I love the Co-op. They are helpful on the phone and the website is easy to negotiate. I joined primarily for ethical reasons and I understand they do not invest in fossil fuels as does nearly every other high street bank. I am very worried about climate breakdown so this was essential. I can’t recommend them highly enough.

Easy simple to understand instructions written in plain English.

The Co-op are so worried that a £piddly transaction could be a scam that it takes 30mins on the phone every time I try to buy something with the debit card. Some reviewers seem to think this is a good thing but it's not for consumer protection—its the paranoid Co-op covering their backsides!

I've just joined the co operative bank and the app is so easy to use, I used it today to transfer money to another account and it was done in a few taps, very happy to bank with co op

Great at checking a transaction is ok, and a good interest rate on savings, too. Instant transfers are great!

Would have given 5* had I not had to wait 30 mins to be connected by phone (as I could not yet log on as I am in the process of switching and didn’t have a bank account). Eventually got through to Al who was very patient and helpful despite the line breaking up most of the time. [I wondered why some people had given this most ethical of banks a 1* rating and realised it was either done in sheer frustration or they are complete nutters].

I’ve been with the company for more years than I care to remember and the service and care has always been first class.

The app was straight forward and easy to use.

easy to use. very clear and helpful when you ring them

Just switched over no problem very easy and the staff was wonderful... Thanks you so much no complaints from me..

Not even deserve name bank, nest of drugdealers, sex offenders, criminals, liars, mercenaries and bandits who are surviving on genocide, money laundering, criminals activities, and crimes against humanity.
To everyone reading this review, withdraw your money and close your account as soon as possible, don't let your money involved in genocide, crime against humanity and criminal activities.
switch your banking to post-office banking.

All UK banks and building societies are definitely complicit in genocide, criminal activities and crimes against humanity such barclays, lloyds, monzo.....ext

The mobile banking app is easy to access and use. Was able to achieve what I set out to do very quickly. Have always been happy with the service the Co-operative Bank provides and have been a customer for over 45 years.

Call regarding a fraud call I had which was a hoax very reassuring and sorted it all out and explain everything to me

I've always received great service from the front of House Staff to the Account Expert who sorted out my case.

I spoke to a clear well spoken woman who was noliagble and understanding, she sorted my problem out quickly and with no fuss.

Have been with Coop bank since 1972.
Experience with one very bad experience in 1999 but overall good, hope it is well maintained under CBS.

great service on the phone. he called me back twice with extra helpful info and confirmation. very nice experience