Cloudways Reviews 3,517

good and nice job！

Cloudways support is the best! My server crashed as we are working on coding my new website. It was pretty traumatic as there was no way for me to undo what I did on my end. Explaining my issue to the Cloudways team, he got down to the bottom of the issue and was able to resolved it in a super timely fashion for me! Forever grateful to the team and for backupsss!

I have not decided on a hosting platform yet, but Waleed did a great job answering all of my technical questions, very detailed and patient

The support are spontaneous and very patient.
Thanks to Paras Tufail.
I just onboarded. But, I am already satisfied with their team. For tech offers, support is crucial for customers.
Thanks again for your diligent support and also for gift/ your discount!

I've used Cloudways for a long time. It's a great hosting solution. I finally left a review today because of Mubashira's great support. I've been struggling with a technical issue that was very non-intuitive. Mubashira patiently helped me find a solution. Cloudways was already a 5-star experience, but now it should get 6.

I started asking in the chabot about a hosting plan, And I had ca 10 questions, and Waleed from customer service helped me with every single one in great detail and provided useful links

Salman Khatri among other agents provide amazing customer service! The hosting is really strong because of this.

I am writing to share my positive feedback regarding Mr. Muhammad Bilal. He recently assisted me with a server migration, and I was thoroughly impressed by his responsiveness and technical proficiency. He handled the task with great care and ensured all my requirements were met. He is an asset to your team.

I made a mistake with my subscription plan due to a language barrier, and Ovais Hussain from the Billing team helped me out immediately. He was incredibly empathetic, resolved my issue without any penalties, and went above and beyond to make sure I was happy. Exceptional customer service! Thank you, Ovais and Cloudways!

Great offer, competitive pricing and amazing support. Special mention about smooth onboarding experience with Zain!

I rarely write reviews, but after the experience I’ve just had with Cloudways support, I felt compelled to share this.

I had been dealing with ongoing domain and website configuration issues that previous support interactions hadn’t fully resolved. It was frustrating, especially when you’re trying to keep a live website running smoothly. Then Maaz from Cloudways personally stepped in, and the level of support I received was on another level entirely.

Maaz took full ownership of the problem, investigated everything thoroughly, and worked patiently through each issue until it was completely resolved. He went far beyond what I expected from technical support, ensuring that my domain was correctly configured and that everything was functioning perfectly. His knowledge, professionalism, and dedication were exceptional.

What stood out most was that he didn’t just provide generic responses. He genuinely cared about fixing the problem properly and made sure nothing was left unresolved. This was easily the best technical support experience I’ve ever had.

Cloudways is fortunate to have someone like Maaz on their team. Support like this builds real trust and confidence in the platform. Absolutely outstanding service.

Excelent service from Zain
Very friendly and helpful

Paras Tufail helped me set up the application and showed me tools to migrate my site. The process was very easy.

Hamza Sherazi, support agent with Cloudways, helped me get one of my websites back up and running. The issue was more complex than usual.

He was patient and very helpful, not only in solving the issues, but in making sure I was confident in his process by making two different backups before beginning work.

The team delivered outstanding and professional support. I would especially like to acknowledge Support Agent Hamza Sherazi for his exceptional competence, responsiveness, and dedication to resolving our queries efficiently.

Zain did a great job helping me through the setup process. He was very professional and friendly.

Emailed Cloudways this morning regarding a login & billing issue. Ahmad Ali responded very quickly & was extremely helpful. It was good to see the security Cloudways required to verify ourself too. Thank you!

In my 15 years of web development experience, the best host I've been with. The customer service is the primary difference. I never have to wait long in their chat and the problem is always solved quickly. Ovais is one of the agents that always handles and resolves my issues quickly.