Outstanding customer support. This was my second time working with Danish at Cloudways, and once again, he delivered. Not only did he restore one website—he brought all three of our sites back online.... See more
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Review summary
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Based on these reviews
I had a complex issue with my WordPress image optimization plugin (Nginx rewrite rules), and Nehal from Cloudways support was absolutely amazing. He was incredibly kind, professional, and fast. To sol... See more
Company replied
Kinza from Cloudways support was seriously impressive. I had a technical issue and she understood it right away and fixed it fast without going in circles. Super clear, super efficient. Honestly one o... See more
Hamza Sherazi, support agent with Cloudways, helped me get one of my websites back up and running. The issue was more complex than usual. He was patient and very helpful, not only in solving the i... See more
Company replied
Company details
Written by the company
Cloudways is a Cloud Platform that offers an extremely easy way to deploy, monitor, and manage high performance applications (WordPress, Magento, Drupal, PHP, WooCommerce, Joomla, etc) on top of major cloud infrastructure providers including Amazon, Google, and DigitalOcean.
Contact info
101 6th Ave, New York, NY 10013, United States, 10013, New York, United States
- pr@cloudways.com
- cloudways.com
4.6
Excellent
4K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Salman Khatri is a legend
Salman Khatri is a legend, so helpful, really supportive, I want the best for him
11 February 2026
Unprompted review
Reply from Cloudways
Hi Jak,
Our team will be thrilled to be called legends! We are so happy we could resolve your issues efficiently and exceed your expectations.
6 out of 5 Stars
6 out of 5 Stars. Excellent support and customer service provided by Cloudways agent Salman Katri. He resolved my issue quickly and efficiently.
11 February 2026
Unprompted review
Reply from Cloudways
Hi Jade,
We are so happy we could resolve your issues efficiently and exceed your expectations.
Manahil Amir
Manahil Amir - my customer support guy - was unreal - so helpful and wouldn't allow me leave until everything was resolved
11 February 2026
Unprompted review
Reply from Cloudways
Hi Richard Cantwell,
Unreal support is what we love to hear! We’re glad our team stayed with you until every single issue was fully resolved.
Awful customer service
Awful customer service. There was a fraudulent charge and they did not help resolve the issue after going back and forth for 2 weeks.
16 January 2026
Unprompted review
Reply from Cloudways
Hi Jason,
We are sorry to hear about your experience, and we can understand your frustration.
We'd like to investigate your concern in more detail to resolve it at the earliest. For this, we've sent you a request for your email via Trustpilot to identify your account and raise your case with our Support teams on priority.
Your insights are valuable to us and will help us improve our services.
Great services!
11 February 2026
Unprompted review
Reply from Cloudways
Hi Alin,
Thank you! We appreciate your support.
Cloudways is the best
Ovais Hussain always does a phenomenal job when I have a question regarding cloudways and always goes above and beyond to make sure I get the help I need. Thank you.
10 February 2026
Unprompted review
Reply from Cloudways
Hi,
Our team consistently strives to go above and beyond, and we are so glad we were able to help you once again. Thank you for the kind words!
Muhammad Hammad Siddiqui is helpful and…
Muhammad Hammad Siddiqui is helpful and patient
10 February 2026
Unprompted review
Reply from Cloudways
Hi John Ng,
Patience is key in support, and we are glad our team was able to assist you so well with your request.
My experience with Cloudways support…
My experience with Cloudways support has always been helpful!
10 February 2026
Unprompted review
Reply from Cloudways
Hi Ryan,
We're happy to have been helpful! Thank you for the consistent trust in our support team.
Hassaan Ahmad was excellent
Hassaan Ahmad was excellent. I have worked with a couple agents previous to him on my issue and none were able to solve it but he did. He was thorough and his communication was excellent
10 February 2026
Unprompted review
Reply from Cloudways
Hi Shawn,
It’s wonderful to hear that our team succeeded in resolving your issue! We pride ourselves on thorough communication and expert troubleshooting.
Cloudways and it supprot has always…
Cloudways and it supprot has always been amazing and it is why we continue to recommend it to our clients.
10 February 2026
Unprompted review
Reply from Cloudways
Hi Kevin,
Thank you for the recommendations! We love hearing that our support gives you the confidence to refer your own clients to us
5 Star Support, Every Time
After 20 years of using different server providers, Cloudways stands out as the best. Their support team genuinely goes the extra mile every single time. Solid platform, great people.
9 February 2026
Unprompted review
Reply from Cloudways
Hi Dave,
20 years is a long time in the industry, so your praise means a lot to us! We’re glad we stand out as the best provider you've used.
Reply from Cloudways
Hi Gal,
Quick and kind—that’s the goal! We appreciate you taking the time to share your experience.
Excellent technical help
Minhal had the technical expertise to resolve my problems and responded very quickly, resolving the issue. He also explained in laymen's terms what had happened so I know what to do if it occurs again. Excellent communication and customer service.
8 February 2026
Unprompted review
Reply from Cloudways
Hi,
We’re glad we could translate technical issues into layman's terms for you. Clear communication is just as important as the fix itself!
HAMZA AFZAAL was great and very patient…
HAMZA AFZAAL was great and very patient with me.
9 February 2026
Unprompted review
Reply from Cloudways
Hi Jonathan,
We’re happy to hear that our support team was patient and helpful throughout your request.
My experience with cloudways.com was…
My experience with cloudways.com was worst. There is not even a single thing that is good about the hosting company. The world's most complex dashboard, most difficult to navigate customer service. The moment you try to contact customer service the nightmare begins. Endless waiting time. The moment you question them you are responded with a reply "I am coordinating with other clients. Please wait". This waiting goes beyond 30 minutes and if one is Lucky the query is resolved or the loop continuous.
The company claims that they have the best costumer service is a perception and not truth.
Their billing is an unethical game and I was over charged each month till my web designer noticed it.
Stay safe and save your money. Cloudways is No way ethical in billing and in offering right customer service. Each time I interacted it was an experience embedded with arrogance and attitude. If this is what you like then cloudways is for you.
1 February 2026
Unprompted review
Reply from Cloudways
Hi,
We are sorry to hear about your experience, and we can understand your frustration.
We'd like to investigate your concern in more detail to resolve it at the earliest. For this, we've sent you a request for your email via Trustpilot to identify your account and raise your case with our Support teams on priority.
Your insights are valuable to us and will help us improve our services.
Exceptional Support Team
Exceptional Support Team
I’ve used several web hosting providers over the years, and Cloudways stands out as one of the best — particularly because of their support team. Special thanks to Emmad Abbasi, my account manager, who consistently goes above and beyond to provide assistance whenever needed.
I’m giving four stars instead of five due to a technical issue that was not initially detected, which resulted in billing charges approximately four times higher than my usual payment. While it took a few days to identify and monitor the root cause — during which additional costs continued to accumulate — the support team remained responsive and engaged throughout the process.
Overall, Cloudways provides reliable hosting backed by a dedicated and supportive team.
13 January 2026
Unprompted review
Ashraf Khan is a BOSS
Ashraf Khan is a BOSS! He helped me navigate a REALLY tricky edge case for my website access, even CALLING me on the phone to make sure that I had everything I needed.
Cloudways Support is worth its weight in gold!
4 February 2026
Unprompted review
Reply from Cloudways
Hi Tim,
We are glad our team went the extra mile with a phone call to ensure your site access was fully restored.
Salman Khatri was very helpful when I…
Salman Khatri was very helpful when I requested help with some issues I was experiencing with my application.
5 February 2026
Unprompted review
Reply from Cloudways
Hi Clark,
We’re happy we could help you navigate the issues you were experiencing with your application.
They will just rip you off for each and…
They will just rip you off for each and everything! Better stay away from them and use some other hosting where they provide same level of servers and support at a significantly lower price!
1 January 2026
Unprompted review
Reply from Cloudways
Hi,
We are sorry to hear about your experience, and we can understand your frustration.
We'd like to investigate your concern in more detail to resolve it at the earliest. For this, we've sent you a request for your email via Trustpilot to identify your account and raise your case with our Support teams on priority.
Your insights are valuable to us and will help us improve our services.
Hamza Sherazi was efficient and courteous
Hamza Sherazi helped me efficiently and courteously gain a lot more Disk Space that was full on my server, and informed me about the next steps I will take that I've chosen to do a bit later (switching servers because New York is very full). He was excellent.
4 February 2026
Unprompted review
Reply from Cloudways
Hi,
It’s great that our team could help you optimize your disk space and provide a clear plan for your future server migration!
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