Outstanding customer support. This was my second time working with Danish at Cloudways, and once again, he delivered. Not only did he restore one website—he brought all three of our sites back online.... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had a complex issue with my WordPress image optimization plugin (Nginx rewrite rules), and Nehal from Cloudways support was absolutely amazing. He was incredibly kind, professional, and fast. To sol... See more
Company replied
Kinza from Cloudways support was seriously impressive. I had a technical issue and she understood it right away and fixed it fast without going in circles. Super clear, super efficient. Honestly one o... See more
Hamza Sherazi, support agent with Cloudways, helped me get one of my websites back up and running. The issue was more complex than usual. He was patient and very helpful, not only in solving the i... See more
Company replied
Company details
Written by the company
Cloudways is a Cloud Platform that offers an extremely easy way to deploy, monitor, and manage high performance applications (WordPress, Magento, Drupal, PHP, WooCommerce, Joomla, etc) on top of major cloud infrastructure providers including Amazon, Google, and DigitalOcean.
Contact info
101 6th Ave, New York, NY 10013, United States, 10013, New York, United States
- pr@cloudways.com
- cloudways.com
4.6
Excellent
4K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My issue was fixed for 1 minute (crush…
My issue was fixed for 1 minute (crush website)
4 March 2026
Unprompted review
Reply from Cloudways
Hi Kostadin,
A 1-minute fix for a site crash! That’s what we like to hear! Glad we could save the day so quickly.
Very helpful support agent Mubashira
Very helpful support agent Mubashira - solved my problem so quickly. Thank you so much!
4 March 2026
Unprompted review
Reply from Cloudways
Hi,
So glad we could solve your problem quickly! Thank you for the review.
The Qualities of Great Tech Support Personnel
There are several qualities that makes Nasiha Faheem a valuable tech support person: She is Competent. She is Knowledgable. She Cares. And she is Persistent and will not stop until the tech problem is solved. Thank you Nasiha. Sincerely, Eric Zimmermann Elegant Music Los Angeles
4 March 2026
Unprompted review
Reply from Cloudways
HI Eric,
Competence and persistence are exactly what we look for in our team. Thank you for such a detailed review of our service!
They do not create backups and one late…
They do not create backups and one late payment they delete everything
3 March 2026
Unprompted review
Reply from Cloudways
Hi Travis,
We’re sorry to hear about your data loss and understand your frustration.
We offer a grace period for all accounts and send multiple reminders before deleting a server due to non-payment.
We'd like to investigate your concern in more detail to resolve it at the earliest. For this, we've sent you a request via Trustpilot to verify your email address, identify your account, and raise your case with our Support teams on priority.
Your insights are valuable to us and will help us improve our services.
I lost my registered email account
At the beginning I was feeling frustrated because I couldn't fix my issue, but I understand it happened due to security standards. The agent did a continued follow-up of my case, answered on time, provided a solution. He was professional but also friendly, good customer service experience.
26 February 2026
Unprompted review
Reply from Cloudways
Hi Miguel,
We know security standards can be frustrating when you're locked out, but we're glad our professional and friendly follow-up got you back on track.
False promises, push to upgrade to solve their own issues
They sold me on using them, assuring me of the plan I should use. I signed up. CPU spikes of 90-100% continue all day long.
They tried to give at least a dozen reason, none of which were accurate (as they eventually admitted), even blaming me for their own infrastructure issues.
They pushed hard for me to upgrade, after initially assuring that the plan they sold me is exactly what I need and is sufficient. When I asked about false promises, they assured me they'd resolve it, but instead tried to declare it was solved, and when I showed them that it's not, they just vanished.
I guess I need to switch again. Such a waste of time.
2 March 2026
Unprompted review
Reply from Cloudways
Update:
Your issue has been escalated to our Support Leads on priority, and they are actively working to resolve it. Please don't hesitate to contact our team for any further updates through your support ticket in the meantime. We appreciate your patience!
---
Hi Dmitriy,
We are sorry to hear about your experience and understand your frustration.
We'd like to investigate your concern in more detail to resolve it at the earliest. For this, we've sent you a request via Trustpilot to verify your email address and cross-check with our records so we can raise your case with our Support teams on priority.
Your insights are valuable to us and will help us improve our services.
Exceptional Technical Support by Nehal! Highly Recommended.
I had a complex issue with my WordPress image optimization plugin (Nginx rewrite rules), and Nehal from Cloudways support was absolutely amazing. He was incredibly kind, professional, and fast. To solve my problem, he even expertly switched my server to Hybrid Stack to ensure everything worked perfectly. My website is now much faster thanks to his help. If you need technical support, Nehal is the one to go to! Thank you again for the five-star service.
3 March 2026
Unprompted review
Reply from Cloudways
Hi,
WordPress image optimization can be tricky, but we’re glad the switch to the Hybrid Stack got your speeds where they need to be!
Hamza Sherazi is really helpful as well…
Hamza Sherazi is really helpful as well as kind. I am not confident with coding and he helped until my issue was resolved.
1 March 2026
Unprompted review
Reply from Cloudways
Hi Marael,
No coding confidence needed when you have our team behind you! We're happy we could stay with you until the issue was resolved.
Sameer Akhtari:That guy
Sameer Akhtari:That guy
from the begging of the session allow me to believe that He is the Top G and i were certain that together we will solve the problem. Thank you to make me feel that at the beginning of my shift
1 March 2026
Unprompted review
Reply from Cloudways
Hi Martin,
You’ve had quite the week! Whether it’s an hour-long session or just making your day better, we are honored to be the team that supports you. God bless!
I recently migrated my website to…
I recently migrated my website to Cloudways and faced some technical issues while setting up a subdomain and importing my WordPress database. The process became complicated due to permission and extraction issues.
Hassaan Ahmad from the Cloudways Technical Team provided outstanding support. He was patient, knowledgeable, and resolved everything efficiently from their end. The issue was fixed quickly and professionally.
Really impressed with the technical expertise and responsiveness of the team. Highly recommended Cloudways for reliable managed hosting.
1 March 2026
Unprompted review
Reply from Cloudways
Hi Kantharaju,
Subdomain and database issues can be complex, so we’re thrilled our team was able to resolve those permission errors efficiently for you.
Amazing customer service with Hamza Sherazi
I was chatting with Hamza Sherazi for a long time as he helped solve problems with my site. He went above and beyond to help me. Some of the best customer service I've had anywhere!
28 February 2026
Unprompted review
Reply from Cloudways
Hi Sean,
Above and beyond is our favorite way to work. Thank you for the kind words about our customer service!
Always skilled and expedient support…
Always skilled and expedient support from Cloudways! Muhammad Naeem did a great job getting us back up and running quickly on a busy morning for our store. Thank you!
28 February 2026
Unprompted review
Reply from Cloudways
HI Nick,
We know how stressful a busy morning at a store can be when things go down. We're so glad we could get you back up and running quickly.
Salman Khatri the best...
Salman Khatri was very quick to resolve the problem. He showed that he knows the platform well. He deserves praise.
26 February 2026
Unprompted review
Reply from Cloudways
Hi Joao,
Thank you for the praise! Knowledge of the platform is a priority for us, so we can resolve issues quickly.
Reply from Cloudways
Hi Ullas,
Thank you! We take pride in offering genuinely good, outstanding service for all server-related needs.
They reallly are very happy to help you…
They reallly are very happy to help you figure stuff out - I enjoying hosting 2 of my website's with them. I worked directly with Ovais Hussain, Customer Advocate @ Cloudways and he was able to get my problem solved very quickly! Super impressed with their service!
25 February 2026
Unprompted review
Reply from Cloudways
Hi Shelly,
We love hosting your two websites! It’s great to hear that our team was able to solve your problem quickly and leave such a positive impression.
Amazing service from Javiria Ahmed…
Amazing service from Javiria Ahmed today! I have been trying for over a week now to get access to my email that was refusing to open. Went through the chat bot but nothing worked then I was referred to Javiria who literally took less than 5 minutes to resolve the issue! Javiria you are a ⭐️⭐️thank you!! I always get the best service from Cloudways for my online website you are excellent hosts.
25 February 2026
Unprompted review
Reply from Cloudways
Hi Joanne,
This is the kind of magic we love to provide! Thank you for the "star" review!
Detailed Oriented and Helpful
As a learning web developer, he helped me out and was very nice about it.
24 February 2026
Unprompted review
Reply from Cloudways
Hi,
We love hearing this! Supporting learning developers is something we take great pride in. We're glad our team could provide that extra bit of guidance and kindness to help you on your journey.
Zain is awesome
Zain is awesome, excellent, knowledgeable and he rock.
24 February 2026
Unprompted review
Reply from Cloudways
Hi Bassem,
We’re thrilled to hear that you had such a great experience with our team’s knowledge and expertise.
Reply from Cloudways
Hi Jeff,
Perfect! We are very happy we could get that issue resolved for you!
They are nice and addresses the pain…
They are nice and addresses the pain point
24 February 2026
Unprompted review
Reply from Cloudways
Hi Dibbyyan,
This is exactly what we aim for. We’re glad our team was able to provide a helpful and pleasant experience while solving your concerns.
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