Arrived next day as stated, gorgeous hair extensions, my only negative point is that they would be better if the actual tabs were colour coded to match the hair, I went for a ginger extension which h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered the curly extension in light brown. I needed help to choose, so I submitted my pictures and this service is very helpful and the customer service agent was very prompt (was the weekend, nev... See more
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I love your products. Customer service exceptional. Problems delivery to Gibraltar they have sorted with professional skill. Used “clip ins” from your site for years. Can honestly say I am an a... See more
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I absolutely love the remy royale hair! Hands down beats many other brands at a fantastic price,not only is the hair great quality but the tabs on the tapes remove really well leaving minimal residue... See more
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Company details
About Cliphair
Written by the company
Founded in 2007, Cliphair is a leading human hair extension supplier based in the UK renowned for its exceptional product quality and customer service. With over 18 years of experience in the hair industry and a diverse range of hair extensions, including clip-ins, tape-ins, and nano rings, Cliphair caters to all hair types and provides luxury hair extensions to customers around the world, as well as essential styling tools, hydrating haircare and accessible hair education for all.
Explore the Full Freedom of Cliphair Extensions
Written by the company
- Multiple categories, styles and shades
- At Cliphair, we pride ourselves on offering one of the most versatile selections of premium human hair extensions on the market. Whether you're looking for discreet tape in extensions or voluminous clip ins, our ranges have many different categories that cater to every hair goal and lifestyle, as well as our AAAAA Grade Remy Royale collection. From everyday transformations to occasion-ready glam, our clip in and permanent hair extensions are designed to blend effortlessly and elevate your look. With a wide array of Remy hair extensions and stunning, vibrant colours – including our best-selling balayage shades, rich brunettes, icy blondes, and vibrant reds – you’re sure to find your perfect match. Unlock the freedom to switch up your style with confidence! Cliphair is your go-to for high quality locks, endless variety, and colour perfection.
Trusted Not to Compromise on Quality
Customer service you can count on!
At Cliphair, we pride ourselves on offering friendly and reliable customer service whenever you need it. Our dedicated team run by hair experts is available to answer any questions, provide advice, and help you find the perfect hair extensions.
Not sure which shade is right for you? We offer a free, express colour-matching service to ensure you get the best match for your hair. Simply send us a photo, and our specialists will recommend the most suitable shade – quickly and hassle-free. Whether you need help choosing a product, styling tips, or aftercare advice, we’re always here to assist.
Contact info
Unit 1 Watermill House, Restmor Way, SM6 7AH, London, United Kingdom
- +44 3450 211 311
- customerserivce@cliphair.co.uk
- cliphair.co.uk
4.0
Great
3K reviews
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Amazing extensions
From start to finish so easy to order my extensions and the colour is a perfect match, my extensions are lovely and thick amazing i not seen extensions this good before will def buy again, and they arrived within 2 days.
30 May 2026
Unprompted review
Reply from Cliphair
Hey Mandy
We’re thrilled to hear you’re loving your extensions! It’s wonderful that the ordering process was so easy, the colour match was perfect, and that you were impressed by the thickness and quality of the hair.
We’re also delighted that your order arrived so quickly. Thank you for your lovely feedback, we look forward to welcoming you back again!
Love,
The Cliphair Team ✂️💜
I have been ordering from this company…
I have been ordering from this company now for couple years. Absolutely love the tape hair extensions and hair products. Customer service amazing. Always respond very quickly and always respond everything so fast. Deffo recommend
11 June 2026
Unprompted review
Reply from Cliphair
Hi Sabina
We’re delighted to hear you’ve been enjoying our products for the past few years! It’s wonderful that you love both the tape hair extensions and hair care range, and that our customer service team has consistently provided quick and helpful support.
Thank you so much for your continued loyalty and recommendation — it means a lot to us!
Love,
The Cliphair Team ✂️💜
The hair is ok but CS not brilliant
The hair is ok. But next day delivery parcel was lost in transit, and Cliphair refused to send a new parcel, until they had the hair back!!! So I had to pay for a missed hair appointment as hair not arrived. Cliphair continued to insist parcel was on route when I could see via DPD app it wasn't. Eventually they sent me a new parcel which I got 6 days after my initial next day delivery order. The CS team could have done thia initially and saved me money, time, numerous phone calls and stress. They did offer £30 voucher but way less than the cost I incurred.
30 May 2026
Reply from Cliphair
Hi Lily
Thank you for your review.
We’re sorry to hear that you were disappointed with the delivery experience, although we are pleased that the replacement order was successfully received.
Having reviewed the correspondence, we can see that the delay was caused by the courier network after dispatch. At the time, the tracking information provided by the courier continued to show that the parcel was in transit, and unfortunately, once an order is with the courier, we must initially rely on the tracking information and procedures they provide.
As agreed with you, the original parcel was to be returned to us before a replacement could be issued. Once it became clear that a replacement was required, this was arranged as a priority and delivered the following day. While we appreciate that this was frustrating, these procedures are in place to protect both our customers and the business when parcels are delayed or misplaced within a courier network.
We would also like to clarify that, as a gesture of goodwill, we refunded your delivery charge and issued a gift card in recognition of the inconvenience caused. While we always strive to provide a smooth delivery experience, we do rely on third-party courier services and unfortunately cannot completely eliminate the possibility of occasional delays once an order has left our warehouse.
We appreciate your feedback and are sorry that this experience did not meet your expectations.
Kind regards,
The Cliphair Team
I haven’t tried on these clip in bangs…
I haven’t tried on these clip in bangs just yet but I know they will look and feel nice considering they’re real human hair. Plus they can help disguise insecurities or generally look good with any outfit. Would highly recommend 🖤
2 June 2026
Reply from Cliphair
Hi Danielle
We’re so pleased to hear you’re excited about your clip-in bangs! It’s wonderful that you’re already feeling confident about the quality and versatility they’ll bring to your looks, especially knowing they’re made from real human hair.
We hope they help you feel amazing and complement every outfit perfectly. Thank you so much for your recommendation! 🖤
Love,
The Cliphair Team ✂️💜
After uploading 3 photos of my hair to…
After uploading 3 photos of my hair to the site, the team matched the perfect colour and informed me by email in less than 24hrs. I decided to order a sample first and wow the hair was a perfect match to my own, the quality of the hair was perfect, very shiny and soft! I will now order my clip ins ready for my wedding day! Thank you for an easy, professional service!
2 June 2026
Reply from Cliphair
Hi Louise
We’re absolutely delighted to hear about your experience! It’s wonderful that our colour matching team was able to find your perfect shade so quickly and that the sample matched your own hair so beautifully.
We’re especially happy to know the softness, shine, and quality impressed you — and how exciting that you’re now getting ready for your wedding day!
Thank you so much for your lovely feedback and for trusting us with such a special occasion.
Love,
The Cliphair Team ✂️💜
Hair is frizzy and quite rubish
31 May 2026
Reply from Cliphair
Hi Olivia
Thank you for your review.
We’re sorry to hear that you are unhappy with the condition of the hair.
As no contact details or order information were provided with your review, we have been unable to identify your order at this stage. We have therefore now contacted you directly so we can gather the necessary details and assist you further.
We would always encourage customers to reach out to our customer service team so we can properly investigate any concerns. All of our extensions are made from 100% Remy human hair and undergo strict quality checks before dispatch, and we would welcome the opportunity to look into your experience in more detail.
Please respond to our email so we can help resolve this for you as quickly as possible.
Kind regards,
The Cliphair Team
Terrible customer service ordered hair…
Terrible customer service ordered hair 20 april next day delivery. Delivered late in may and behind someone elses bin there refusing to help!
5 May 2026
Reply from Cliphair
Hi Isabella
Thank you for your review.
We are sorry to hear that you remain unhappy with the service provided.
We would like to clarify a few points to ensure the full timeline is accurately understood. Our records show that the order was originally delayed due to it being temporarily placed on hold because an item was out of stock at the time. This was communicated to you, and you confirmed you were happy for us to keep the order on hold until the stock became available again. Once the stock arrived, the order was then released and delivered on 8th May.
In relation to the delivery concern, we received your initial contact approximately three weeks after delivery had already been completed, and our team responded promptly at that time with the required forms and information needed to investigate the matter with the courier. Unfortunately, we did not receive a response within the courier’s investigation timeframe, and as more than 30 days had passed since delivery, we were no longer able to escalate the claim further, as this falls outside of the courier’s allowable dispute window.
We always aim to support our customers as effectively as possible and provided all necessary steps to progress the investigation within the required timeframe.
While we appreciate this is not the outcome you were hoping for, we hope this clarification provides a clearer understanding of the situation.
Kind regards,
The Cliphair Team
Amazing quality
I phoned to enquire why my payment was still pending in my bank but something had gone wrong at the checkout the lady was so nice and helpful sent a new link my extensions arrived the next day love them I would highly recommend. Thank you so much
4 June 2026
Reply from Cliphair
Hi Isla
We’re absolutely delighted to hear you’re loving your extensions! It’s wonderful that our team was able to quickly help resolve the checkout issue and get everything sorted for you smoothly.
We’re also so glad your order arrived the next day and met your expectations. Thank you for your lovely feedback and recommendation!
Love,
The Cliphair Team ✂️💜
Delivery quick came well packaged not…
Delivery quick came well packaged not used yet as I have only put my extensions back in so will try it soon
1 June 2026
Reply from Cliphair
Hi Rachel
We’re so pleased to hear your order arrived quickly and was well packaged!
It’s great that everything has arrived safely and ready for you to try when you’re next due to refresh your extensions. We hope you love the results once you’ve used it — thank you for your lovely feedback!
Love,
The Cliphair Team ✂️💜
I ve been a customer for many years and…
I ve been a customer for many years and only received great service and quality product!
1 June 2026
Reply from Cliphair
Hi Ju
We’re so happy to hear you’ve been with us for many years! It means a lot to know you’ve consistently received great service and quality products throughout that time.
Thank you for your continued loyalty and kind words — we truly appreciate your support!
Love,
The Cliphair Team ✂️💜
Reply from Cliphair
Hi Donna
We’re delighted to hear you’re happy with your order! It’s wonderful that you’re enjoying the product and that the delivery was so quick.
Thank you for your lovely feedback!
Love,
The Cliphair Team ✂️💜
Extremely disappointed
Extremely disappointed with my experience. I ordered hair almost 4 weeks ago and it never arrived. After chasing the company multiple times, I was told that a refund had been processed, but several days later there is still no sign of the money in my bank account.
Communication has been frustrating and I feel like I’ve had to do all the chasing myself. Being told a refund has been processed when there is no evidence of it showing in my account only adds to the frustration.
I understand that delays can happen, but customers should not be left waiting weeks for an order that never arrives and then have to struggle to get their money back. Based on my experience, I would not recommend this company.
8 June 2026
Unprompted review
Reply from Cliphair
Dear Dance Mum
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and completely understand your frustration.
This is not the level of service we aim to provide. We appreciate how disappointing it must have been to wait several weeks for an order that did not arrive and then experience further delays while trying to resolve the matter.
Refunds can sometimes take several working days to appear in a customer's account after they have been processed, depending on the payment provider and bank. However, we would like the opportunity to review your case and ensure everything has been handled correctly.
As we are unable to identify your order from your review, please contact our Customer Service team directly with your order number or email address so that we can investigate this matter further and provide an update as quickly as possible.
We sincerely apologise for the inconvenience caused and hope to have the chance to resolve this for you.
Kind regards,
Cliphair Customer Care Team
Great customer service and product
Amazing and quick responses from customer service. Great product, have purchased multiple times and cannot fault it :)
2 June 2026
Reply from Cliphair
Hey Rebecca
We’re absolutely delighted to hear you’ve had such a great experience with us! It’s wonderful that our customer service team has been able to respond quickly and that you continue to enjoy the product across multiple purchases.
Your continued support means a lot to us — thank you for your lovely feedback!
Love,
The Cliphair Team ✂️💜
Reply from Cliphair
Hi Rebecca
We’re so happy to hear you’re consistently loving your hair! It means a lot to know you keep coming back and enjoying the quality every time.
Thank you for your lovely feedback and continued support!
Love,
The Cliphair Team ✂️💜
Avoid
I bought 22" nano-ring extensions in two shades of blonde. Having worn extensions for years, I am highly experienced in their proper maintenance and product requirements. Unfortunately, after the very first wash, the hair texture degraded drastically, becoming coarse and resembling horsehair. While customer service responded quickly, their solution was disappointing. They questioned my aftercare and asked me to remove and return the hair for testing. A representative subsequently called to inform me that because this was not "premium quality" hair, heat styling was required to keep it smooth. This requirement is completely missing from their website. Furthermore, high-quality hair should never deteriorate so severely after a single wash. I was only able to secure a full refund after requesting the contact details for the Ombudsman. This is, without a doubt, the poorest quality hair I have ever purchased.
19 September 2025
Reply from Cliphair
Dear Natasha
Thank you for sharing your feedback. We are sorry to hear that you were disappointed with your purchase.
Following your contact with our Customer Service team regarding the hair extensions purchased in October 2025, we carried out a full review of your concerns. As part of our standard quality assessment process, we requested additional information and offered to inspect the product to better understand the issues you experienced.
While we appreciate that our findings did not align with your expectations, we took your concerns seriously and, as a gesture of goodwill, issued a full refund for your order. We can confirm that this refund was processed in full.
We understand that every customer's experience is unique, and we are sorry that our product did not meet your expectations on this occasion. Customer feedback is extremely important to us, and we continually use it to improve both our products and service.
We wish you all the best moving forward.
Kind regards,
Cliphair Customer Care Team
Amazing as always hair is always top…
Amazing as always hair is always top quality and delivery is so reliable
3 June 2026
Reply from Cliphair
Hi Summer
We’re thrilled to hear you’re consistently happy with everything! It’s wonderful that the hair quality continues to impress you and that you can rely on our delivery service too.
Thank you for your continued support and lovely feedback!
Love,
The Cliphair Team ✂️💜
They were so quick to dispatch and…
They were so quick to dispatch and deliver my order. Ive never had such good quality hair before. I got the blonde ones and they dyed beautifully and couldn't be happier
11 April 2026
Unprompted review
Reply from Cliphair
Hi Karleen
We’re absolutely delighted to hear you’re so happy with your order! It’s wonderful that the dispatch and delivery were so quick and that the hair quality has impressed you so much.
We’re especially glad to hear your blonde extensions dyed beautifully and worked out exactly as you hoped. Thank you for your lovely feedback!
Love,
The Cliphair Team ✂️💜
4 sets ordered so far …..love them
So far I have ordered a set of clip ins (which were amazing but just made me want a more permanent solution) this led to me ordering 2 sets of tape ins. (I ordered 1 set and was so impressed with the quality that I ordered a slightly lighter shade to mix it up a bit on my next re fit.
I have ordered another set of invisible tapes for my daughter as I love mine so much.
I have also ordered more tapes for re fit, the cliphair remover and the heat protector spray. The products have all been fabulous. Have to say the remover is an oil based one and is a bit greasy but I would rather this than an alcohol based one which would just dry them out.
Customer service for me has been excellent and delivery is always super quick
7 June 2026
Unprompted review
Reply from Cliphair
Hey Nikki
We’re absolutely delighted to hear how much you’re loving your Cliphair journey! It’s wonderful that you’ve explored different extension types with us and found everything from the clip-ins to the tape-ins and accessories to be such a great fit for your routine. We especially love that you’ve been able to mix shades and find what works best for you and your daughter too.
Thank you for your thoughtful feedback on the remover and for sharing your experience with our products so thoroughly — it really means a lot. We’re also so pleased to hear you’ve had excellent customer service and consistently fast delivery.
Love,
The Cliphair Team ✂️💜
Poor service
My order never arrived (which I was then blamed for) and on contacting cliphair to resolve I found them so unhelpful and not easy to speak to at all, definitely won’t be using this company anymore
30 May 2026
Reply from Cliphair
Hi Marie
Thank you for your review.
We’re sorry to hear that your order was not delivered and that you were left feeling disappointed with the service you received.
After investigating the matter with DPD, we were initially advised by the courier that a request had been made for the parcel to be redirected to a pickup shop. Based on the information provided to us by the courier, this was the understanding we communicated to you at the time. You subsequently informed us that this was not the case, and we apologise for any frustration this may have caused.
As a retailer, we can only work with the information provided by our courier partners during an investigation, and we appreciate your patience while we sought clarification.
We can see that the parcel is now on its way back to us, and as promised, as soon as it is received back at our warehouse, we will be back in touch to discuss the next steps and help bring this matter to a resolution.
We understand this has been a frustrating experience and thank you for your patience while the courier investigation has been ongoing.
Kind regards,
The Cliphair Team
I ordered the 26 inch lightest blonde
I ordered the 26 inch lightest blonde, the quality it’s good so far but I’m not happy with the thickness of the ends. If you’re looking for medium to full thick ends don’t order this hair maybe shorter lengths have thicker ends but the 26 inch 300g it’s definitely not. Also the weight is not distributed evenly, the roots are too thick and makes the head look bigger. It looks natural but not worth the price at this quality. And also don’t order the double drawn hair because the weft is too tick and it’s very obvious, just if you want to put them in a lower part of the head but it’s kinda heavy. If you want to not be disappointed it’s better to order two packs of single drawn instead of one of double drawn. It will look the same and the weft won’t be visible, they will not feel heavy or the head
27 May 2026
Reply from Cliphair
Hi Jennifer
Thank you for taking the time to share such detailed feedback.
We’re glad to hear you’ve been happy with the overall hair quality so far, but we’re sorry to learn that the thickness and weight distribution of the 26-inch extensions didn’t fully meet your expectations. We understand how important fullness and a natural balance are, especially with longer lengths.
We would just like to clarify that our 26-inch extensions are not double drawn, which is why you may notice a more tapered effect towards the ends.
If you're looking for hair that maintains a more consistent thickness from root to tip, our Seamless Clip-In Extensions from the Royale Remy range may be a better option, as these are double drawn and designed to provide a fuller look throughout the length.
We really appreciate you sharing your experience and honest feedback. If you’d like any advice on finding the best option for your desired look, our customer service team would be more than happy to help.
Love,
The Cliphair Team ✂️💜
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