Clearance & Clean Up Ltd Reviews 

318
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, polite, and respectful, often going above and beyond expectations. Many highlight the service's efficiency and professionalism, noting how quickly and carefully items were removed, making stressful situations much easier. However, some customers noted inconsistencies with booking and scheduling, experiencing unexpected changes to collection times or significant delays. A few also reported issues with collections, including subcontractors refusing to take all agreed waste or leaving items behind, and a lack of transparency regarding third-party contractors.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting excellent communication and efficiency from... See more

Booking process

Customers consistently note ambiguous experiences with the booking process, with many finding it easy and... See more

Product

Reviewers highlight ambiguous aspects of product. Some customers were satisfied with the removal of various... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing early or on-time arrivals and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

At first I begrudgingly booked the service as my original intention was to use my council’s bulky item collection service which would have been a lot cheaper but didn’t have any slots free until Octo... See more

Company replied

Rated 5 out of 5 stars

Another great collection from Clearance and Clean Up, my second in as many weeks. Operatives, this time Paddy and Steve, are always friendly, polite and respectful of your home. It's also peace of min... See more

Company replied

Rated 5 out of 5 stars

Tim and Regan were efficient, polite and were careful when removing the sofas. Thank you so much for coming within the time slot and doing the job. We were let down by another company and I'm glad we... See more

Company replied

Rated 5 out of 5 stars

Padddy and Steve did a fantastic job removing my 2 sofas. Quickly and efficiently. Very polite and respectful of my property. Defenitely use this company again. I thought i hand sent this review week... See more

Company replied



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

318 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(318)

172 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

paddy and owen are the best

paddy and owen are absolutely brilliant, fast efficent and friendly. loved the service will be contacting again for clearance and cleanup

30 January 2026
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi Mamoona,

We really appreciate you taking the time to leave us a 5 star review.

It's great to hear that the team could help you with your waste collection and they have been notified of your kind words.

Thank you for choosing Clearance and Clean Up.

Rated 5 out of 5 stars

Great service.

Had Paddy his colleague remove a sofa and box.

Quick, professional and got the job done.

Exactly what you’d want, top guys!

30 January 2026
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi Kyle,

Thank you for the 5 star review and for the nice words about our service, we're happy to hear the team could help you with your sofa removal.

We would be more than delighted to pass your kind words onto Paddy and Owen, which I'm sure they will greatly appreciate.

Thank you once again.

Rated 5 out of 5 stars

Removal of old kitchen waste

Paddy and Owen arrived on time. They was friendly and polite and got rid of the rubbish quickly. Would use again and highly recommend to others

30 January 2026
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi Emma,

Thank you for using our kitchen collection service and leaving a 5 star review, we're delighted to hear we could help you clear your waste.

Paddy and Owen have been notified of your kind words and we're sure they'll be happy when they receive it.

Thank you once again.

Rated 5 out of 5 stars

Paddy and Steve did a great job

Paddy and Steve did a great job, quick and professional.

29 January 2026
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi Charlie,

Many thanks for leaving a 5 star review, we're glad to hear you were happy with the waste collection service carried out by our team.

Your kind words have been shared with Paddy and Steve, and we're sure they'll massively appreciate it.

Thank you for choosing Clearance and Clean Up.

Rated 5 out of 5 stars

Paddy & Steve

Paddy & Steve

Great Helpful and accommodating.

Overall brilliant service. Very quick and efficient. Very impressed and definitely recommend.

29 January 2026
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi there,

Thank you for leaving us a 5 star review, we really appreciate it. We're pleased to hear we could help you out.

It's always our top priority to be helpful, polite and efficient with every waste collection we carry out, so it means a lot to hear your nice words.

Your feedback has been passed onto Paddy and Steve, which I'm sure they'll be glad to hear.

Thank you once again.

Rated 5 out of 5 stars

Very professional company, friendly staff and reasonable price!

I had a pile of DIY waste that was growing and a load of plasterboard offcuts that was just too much to take to the tip, and a skip seemed overkill. Mark and Tyler (hope the names are right) managed to clear the lot in less than half an hour and left it nice and tidy after! I only booked 2 days previously so great turnaround. Very professional company, friendly staff and reasonable price!

28 January 2026
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi Jamie,

Thank you for using our waste collection service and leaving such a nice 5 star review, we're happy to hear we could help with the clearance of your DIY waste.

As a company we always strive to not just clear waste, but keep all spaces clean and tidy afterwards, so to hear we did this means a lot.

Your kind words have been passed onto Mark and Tyler, which I'm sure they will really appreciate receiving.

Thank you for choosing Clearance and Clean Up.

Rated 5 out of 5 stars

Excellent Service.

Grimsby, NE Lincs...Easy to book and, excellent communication from Louise. Lovely team arrived at agreed time and swiftly removed my unwanted sofa. Brilliant service that I would not hesitate to use again.

28 January 2026
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi Karen,

We really appreciate you taking the time to leave us a 5 star review, we're happy to hear you had a good experience from booking on to having the waste collection carried out by our team.

The team who completed the job for you was Pierce and Dan, and we would be more than glad to pass your kind words onto them as well as Louise.

Thank you once again.

Rated 5 out of 5 stars

Both teams thorough removed in good…

Both teams thorough removed in good time ,friendly and helpful
23rd and 26th

23 January 2026
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi Jayne,

Thank you for using our service and leaving a kind 5 star review, we're happy to hear we could help you with your waste collection on both occasions.

Rated 5 out of 5 stars

Efficient and friendly service

Fast, efficient, friendly service. Paddy and Steve were great to deal with. They were helpful and removed the furniture with the minimum of fuss. Thank you

23 January 2026
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi Richard,

Thank you for the kind words and the 5 star review, it means a lot to us to hear you had a good experience with the furniture collection service carried out by our team.

We have passed your nice words over onto Paddy and Steve, which I'm sure they'll be happy to receive.

Thank you for once again.

Rated 5 out of 5 stars

Mike and gaz where Very professional…

Mike and gaz where Very professional and tidy

22 January 2026
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi Wayne,

Many thanks for leaving us a 5 star review, we're happy to hear we could be of assistance with your waste collection.

Your kind words have been passed on over to the team, which I'm sure they'll appreciate hearing.

Thank you for using Clearance and Clean Up.

Rated 5 out of 5 stars

Fast time around - great service

Thank you for responding with a quick turn-around of 24hrs to a request to remove furniture for my mum in Harrogate when she had a sudden delivery window for her new sofa open up. You took an old 3 seater sofa, 2 chairs (one electric) and a footstool. The collection team wore boot protectors and were in and out in a flash - no time to stop for a brew when offered!

21 January 2026
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi Jonathan,

Thank you for leaving us a 5 star review, it's greatly appreciated. We're glad to hear we could help you with your furniture collection.

The team who completed the job for you was Mark and Tyler and we will happily pass your kind words onto them.

Thank you for choosing Clearance and Clean Up.

Rated 5 out of 5 stars

Highly recommended removal service

Clearance & Clean Up were sensitive to my bereavement and professional dealing with clearing my father's property. It is a sad time when a close relative passes and you have to clear their property, but the company was compassionate to my loss.

I dealt with Angela over the phone to list the items that needed removal. She was kind, professional and efficient.

The two collection drivers, Jordon, and Darren, were of the same ilk. Sensitive to my loss, but very professional. They double-checked everything before moving anything, chatted as they worked, and were speedy and efficient.

I can't thank this company enough for its service. It is a paid for service of course, but they do it well, and in the case of bereavement, they do it with sensitivity.

I can't recommend them highly enough. Thanks guys!

15 January 2026
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi Steve,

Thank you for taking the time to write us such a nice review, we are sorry to hear about your loss.

It means a lot to us as a company to hear that we could help you with your collection from start to finish, especially during such a difficult time.

Your kind words have been passed over onto Angela and the team, which I'm sure they will be delighted to hear.

Thank you for choosing Clearance and Clean Up.

Rated 5 out of 5 stars

Great help

I’ve hired their help twice now and both times they gave arrived and taken my items very quickly. Very helpful thank you

19 January 2026
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi there,

Thank you for the 5 star review and for using us once again, we really appreciate it. We're happy to hear we could help you with your waste collection.

Rated 5 out of 5 stars

Nicky and Stuart were very pleasant

Nicky and Stuart were very pleasant, efficient, clean and tidy. I was extremely pleased with their work

20 January 2026
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi Sally,

Thank you for taking the time to leave us a 5 star review, we're glad to hear we could help you with your waste collection today.

We have passed your kind words onto Stuart and Nikki, which I'm sure they will really appreciate.

Thank you for once again.

Rated 5 out of 5 stars

Well worth it for the stress relief.

I had a large and very heavy 3 seater sofa which I needed to dispose of. Had been worrying how to do it especially as I couldn’t lift it including getting it of the house and away. Found Clearance & Clean up through Google. Checked reviews and booked. Messed that up but spoke to them - sorted straight off. They came yesterday. They were brilliant. I had Shaun & Ben and when I use them again would love it to be them. Took them all of 10 minutes if that. They were mindful of my house - no scratches or damage. Straight out of door and away. Brilliant. Well worth the cost which I didn’t think was bad. Very happy to recommend and will certainly be using them again.

14 January 2026
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi Adrienne,

Thank you for using our sofa removal service and leaving us a 5 star review, we're very glad to hear that we could help you with your collection.

As a company, we always strive to make the process as hassle-free by being respectful, prompt and efficient from start to finish, so thank you for your kind words.

Your nice feedback has been passed onto Shaun and Ben, which I'm sure they will be very happy to hear.

Thank you for using Clearance and Clean Up.

Rated 5 out of 5 stars

Rob and Dean were great

Rob and Dean were great! Quick and easy removal and friendly. 10/10

9 January 2026
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi Lucy,

Thank you for leaving us a 5 star review, we're glad to hear you had a good experience using our waste collection service.

We would be more than happy to pass your kind words onto Rob and Dean, which I'm sure they will appreciate.

Thank you for choosing Clearance and Clean Up.

Rated 1 out of 5 stars

rude extortionists

2 men arrived to collect soil and garden waste
they then cherry picked the bags and loaded 6-7 of the lightest
I had agreed 300 kg of waste to be removed
that is at least 15 , 20 kg bags, but more likely 20 bags as many were far less than 20kg.
they had no scales
they said they could only take 12 bags - far far less than the agreed weight.
I declined and asked then to offload the bags.
they refused ` we cant offload bags` really???!!!
so I had to do it. dangerous work.

I was repeatedly told to `shut up` when I asked for their scales and to off load 6 light bags.

extortion, basically. without scales, they wanted to charge me alot more, holding my waste as hostage.

fortunately I know ALOT about waste and disposal.

they target items they dispose of for free at recycling centres and drag their heels over heavier waste they get charged for, fact.

most people dont know that.

the supervisor called, she referred to me as sweetheart and told me she could tell the weight of a bag via a photo ( if I sent it to her) yes really!!!!!

when I objected to her logic, she put then phone down

terrible service.
you can order a 4 yard skip for 320£ and it can hold 3-4000 kg of waste!!!!!!, not a tiny 300kg load
again, most people dont know this.

really bad, rude, dangerous service

Dr Davey london

7 January 2026
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi Dr Davey,

Thank you for your feedback. We are sorry that this booking did not proceed as expected.

Following a full review, it was identified that the service was booked incorrectly, which meant the collection could not be completed as planned. Our customer service team attempted to clarify and resolve the situation; however, a workable resolution could not be reached.

We issued a full 100% refund.

We regret that this experience could not be resolved despite our best efforts and remain committed to providing a respectful and transparent service to all customers.

Kind regards,

Lewis

Rated 5 out of 5 stars

What professionals

What professionals! 2 great guys arrived this morning to take 2 large sofas. Talk about making light work of the job. They took photos on arrival and leaving, after donning shoe covers, got the sofas out in record time. They were pleasant, professional and respectful of our property. I wouldn't hesitate to recommend this company, their order process, Angela who we contacted and those two great guys.

31 December 2025
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi there,

Thank you for leaving us such a nice review, we're glad to hear you were happy with our sofa removal service throughout from booking on to the collection being carried out.

The team that completed the job for you was Jordan and Connor and we'd be more than glad to pass your kind words onto them, which I'm sure they will really appreciate.

Thank you for using Clearance and Clean Up.

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Great customer service, efficient, very friendly, and very good value for money. Faultless really.

18 December 2025
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi Peter,

Thank you for the 5 star review and the kind words about our waste collection service, we're happy to hear we could be of help.

Rated 5 out of 5 stars

Nicky and Stuart did a splendid job

Nicky and Stuart did a splendid job. Very polite and helpful.

18 December 2025
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi Benjamin,

Thank you for leaving us a 5 star review, it's great to hear you had a good experience with the waste collection service carried out by Nikki and Stuart.

Your kind words have been passed on over to the team, which I'm sure they'll be happy to hear.

Thank you for choosing Clearance and Clean Up.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look