I’m giving the agent 4 stars for her excellence in providing me the information I needed. However the App itself I do not give it 4 stars unfortunately I’m only giving it 3 stars simply because of tha... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I’m giving the agent 4 stars for her excellence in providing me the information I needed. However the App itself I do not give it 4 stars unfortunately I’m only giving it 3 stars simply because of tha... See more
Company replied
I just bought the one-month subscription and was immediately helped by a kind woman named Monica. Even though we couldn’t find what was “wrong” with my phone, I felt supported and clearly guided thro... See more
Company replied
Excellent customer service the most helpful and knowledgeable people I talked to . Stayed online in chat to walk me threw step by step how to do various different things to help secure my device and m... See more
Company replied
Signed up for the app and decided to cancel after free trial. Then emailed told I was being charged for subscriotion. Emailed to cancel and was acknowledged as cancelled. Then another email saying... See more
Company replied
Clario is the world’s first consumer-focused digital security and privacy solution. This is a comprehensive and totally intuitive multi-platform app. It covers all protection needs in one simple interface, integrating on hand 24/7 security experts. It gives real-time protection against digital threats (malware, ransomware, spyware), money loss, breaches of personal information and identity theft, device security, data privacy, and more. Clario’s simplified and refreshing and strictly jargon-free approach makes powerful security features seamlessly accessible through a single app with unique user experience. Clario customers have 24/7 access to a 600+ person team of on-demand tech experts that can be accessed instantly through Clario’s in-app chat or by phone and remote assistance, for advice and immediate peace of mind.
3005-D6, Swiss Tower, Plot No: JLT-PH2-Y3A, Jumeirah Lakes Towers, Dubai, U.A.E.
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Couldn’t figure out how to add a second device. Reached out to Clario Chat and was helped by Karen. Great stuff!

Reply from Clario
I was charged only the amount of the product I purchased, however, got worried when I didn't receive anything at first that I even bought something. Called my credit card company and my bank, and was told my debit card number wasn't showing up. Was told it WAS a scam, and I ordered a new card plus am fighting the charge.

Reply from Clario
I noticed a charge of $49.99 and looked up the company. I have no idea who they are or what they sell. I checked my account and found that I was charged for four months. The first month, I was charged $9.99 and 69.99 and $49.99 every month after that for a total of $229.95. I talked to Emma who told me I took out a subscription but they would refund me this past month and half of last month because that's the best she could do. I wasn't happy but agreed because I just wanted it done and over with. I check my account this month and instead of refunding me, they charged me once again. I contacted them again and now I am being told I can't get a refund because they provided me with services in my subscription...the one I never took out. I have had it with this company. I'm contacting my bank and reporting them for frsud.

Reply from Clario
Signed up to a one month subscription at 14.99 and they added a 39.99 and a 19.99 charge without my authority
Feels like complete scam.
Have requested refund of all three as lost faith. If I get it I’ll update this review

Reply from Clario
As someone who spent 27
Years as a cyber and forensic analyst for a federal agency, this product is nothing more than good marketing. At the request of a news journalist I installed the most basic counter intelligence programs on my phone. Clario did not identify any malware of any kind. Since they are a Dubai company, they are shielded from the normal compliance and enforcement guidance that we (USA) regularly use to keep Fraudulent activity off US soil.
UPD. I shared my reference number and email on the trustpulot verification system. Attempting to undermine my review by saying you cannot find my information is a typical response from someone who wants to throw doubt on the review. On the contrary, I was actually very hopeful that this program worked in some capacity but realized quickly that it was nothing more than a scam.

Reply from Clario
I bought one product from them and they somehow got me paying for a subscription monthly for $49.99 that I did NOT sign up for!!!

Reply from Clario
I signed up for a one Month 14.99
I then downloaded the app and they automatically charged me 40$!
They also connect you to a customer service person who starts sending you links to other services you need to buy in the app … very disappointing.

Reply from Clario
Agent's expertise was evident, He gave precise instructions, making a stressful situation much easier to manage. BTW, he took the time to explain how the attack might have happened, which helped me better understand online security. Many thanks!

Reply from Clario
Clario are crooks…there app does nothing to find spyware on your phone.
The app is $14.99 and have add ons you have to buy to get the full affect and use pop-ups to get you to click on things to charge you more.
They ended up taking $14.99 three times and another $9.99 for support.
Beware they will take your money!!!!!!!

Reply from Clario
Recently had a small issue, Monica, was the specialist who helped me, she was thorough, confident and very helpful! Everything is good and I have to say, this is a great app for added security. Especially these days. Highly recommend!

Reply from Clario
Agent was really patient and calm. Helped to check my phone and secure my multiple accounts. I know that I am a difficult customer,but their support team passed the exam

Reply from Clario
Very helpful agent in the live chat. Answered all my concers, so I can care less. Thank you!

Reply from Clario
Elat’s walked me through some parts of the program and everything is working perfectly!

Reply from Clario
I ordered a product on January 29, 2025 and have not received it. I've reached out to the so called customer service and have been told it's in transit and to be patient. They also gave me several different examples of ridiculous number of days to expect the package.
I give up. I'm going to request a refund and I'm sure the refund will probably take a decade. My rating for this company is negative 5 stars.
I DO NOT recommend this company. They are full of lies. I'm sure those highly rated reviews are from AI and not real customers.

Reply from Clario
Excellent customer service the most helpful and knowledgeable people I talked to . Stayed online in chat to walk me threw step by step how to do various different things to help secure my device and my online accounts . Absolutely the greatest help I've seenand the most Superior help in my opinion . Give stars is not enough I don't think ....

Reply from Clario
They helped me realy wel good app recomend it to others

Reply from Clario
So far very good customer service.

Reply from Clario
Very easy to download and to communicate unlike other virus protectors. Would highly recommend

Reply from Clario
People always say and I know for a fact that there is no Apple app that can help you with security issues. Well, that’s no longer true.!! This 24/7 365 customer service and knowledge is second to none. I love the apple wraps. They are nice. But they can’t help you not if you’re having real problems they gotta put the update out and then they’re not gonna tell you.! I’m not 100% fixed yet. Because I have a real team that is messing with me because they’re scumbags. But Claro is teaching me and helping me.! When I get 100% fixed, I will come back and I’ll even name the company that is the one messing with me so nobody else uses their service! You might invest with them, but you won’t get your money!
I am so happy that Clara was here because the crypto team knocks my debit card out the day before I’m supposed to pay for my next month. But they still help me. They can also clean up the Internet for you. Make you a ghost. And it’s super affordable! I will be back to review more and if I’m wrong, I will let y’all know. But this is what we have all needed because the Internet is the wild wild West!! And without this team, my life on the Internet would no longer exist! And if you think you’re good with the electronics, the coding, all that stuff. I’m better! And I still can’t stop this team all the time from Zerrion! But Cleo seems to be doing a pretty good job! Look at any of my other reviews I’ve only gave one other good one. These companies are crap. These people are professionals.! This is January 27, 2025

Reply from Clario
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.