Clario Reviews 

203
TrustScore 3.5 out of 5

3.3

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Rated 4 out of 5 stars

I’m giving the agent 4 stars for her excellence in providing me the information I needed. However the App itself I do not give it 4 stars unfortunately I’m only giving it 3 stars simply because of tha... See more

Company replied

Rated 5 out of 5 stars

I just bought the one-month subscription and was immediately helped by a kind woman named Monica. Even though we couldn’t find what was “wrong” with my phone, I felt supported and clearly guided thro... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service the most helpful and knowledgeable people I talked to . Stayed online in chat to walk me threw step by step how to do various different things to help secure my device and m... See more

Company replied

Rated 1 out of 5 stars

Signed up for the app and decided to cancel after free trial. Then emailed told I was being charged for subscriotion. Emailed to cancel and was acknowledged as cancelled. Then another email saying... See more

Company replied

Company details

  1. Software Company

Written by the company

Clario is the world’s first consumer-focused digital security and privacy solution. This is a comprehensive and totally intuitive multi-platform app. It covers all protection needs in one simple interface, integrating on hand 24/7 security experts. It gives real-time protection against digital threats (malware, ransomware, spyware), money loss, breaches of personal information and identity theft, device security, data privacy, and more. Clario’s simplified and refreshing and strictly jargon-free approach makes powerful security features seamlessly accessible through a single app with unique user experience. Clario customers have 24/7 access to a 600+ person team of on-demand tech experts that can be accessed instantly through Clario’s in-app chat or by phone and remote assistance, for advice and immediate peace of mind.


Contact info

3.3

Average

TrustScore 3.5 out of 5

203 reviews

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3.3

All reviews

(203)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. First of all, they have real agents, not AI in their chats, if you know what I mean. I had some annoying popups on my Mac that wouldn’t go away, and it was starting to drive me crazy. Roman helped me remove all that stuff and secure my accounts.

7 January 2025
Unprompted review
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Reply from Clario

Hello, Kayden. Thank you for taking the time to rate us! Good to know those pop-ups are gone now. Catherine

Rated 5 out of 5 stars

I like Clario's VPN

I like Clario's VPN! It has servers in many countries, so I can easily switch between ones I need. If you're looking for a VPN solution that's fast, secure, and user-friendly, this app is a great choice!

7 January 2025
Unprompted review
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Reply from Clario

Hello, Harry. Thanks for recommending us! Catherine

Rated 1 out of 5 stars

I recently subscribed to Clario but…

I recently subscribed to Clario but cannot connect. I fill out a form but when hit confirm it said my email was already in use and did not confirm it being sent. I don’t know what not know how to reach any one. Please contact me

6 January 2025
Unprompted review
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Reply from Clario

Hi, Gordon! Thanks for reaching out! Please share your email or order ID via Trustpilot, and our team will contact you shortly. Vivienne

Rated 1 out of 5 stars

This is a scam

This is a scam.

It’s not an antivirus app. It only tells you how to navigate through your phone and what you should do to “minimize risk” but I found it useless. Waste of money!

Feb 5, 2025 Update: I canceled subscription but they still trying to charge my credit card.

24 December 2024
Unprompted review
Clario logo

Reply from Clario

Hello, David! Clario app removes hidden apps and keeps track of possible data leaks. Please share your email address or order ID via Trustpilot. Our Quality team will review your case thoroughly. Vivienne

Rated 1 out of 5 stars

Clario Appears DISHONEST, NO REFUND

Clario offers add-ons to the main app subscription separately, and outside of the app store. When you sign up for one of these bargain services, they bill you a second time, so you end up with two separate bills and 2 separate cancelations you have to make. It isn't expressly told to the customer that they have to contact them twice to cancel completely. Even if you cancel the main app, where the add-on would be used through, it won't cancel the add-on. You still get billed for an add-on you can't use. When you contact their support, they tell you that their refund policy says that getting a refund is only possible within 14 days of the subscription. They won't even refund you if you have a monthly renewal, which is a completely new subscription month, not an ongoing charge. It calls it a "renewal", a renewal means that you are renewing for the month, they ought to honor a request for refund -- that's how I feel.

I cancelled them a week or two before the add-on charge came through. I asked for a refund promptly, and well within the 14 day window of the add-on charge. The add-on charge was not managed through the main app subscription or the app store.

It seems to me that they are dishonest, and really only out for money. This looks to me like a dishonest trick to take people's hard-earned money away from them for easy profits. I do not intend to do business with them ever again.

I can't say whether the app actually does anything or not, since I never used any of the services in it before asking for cancellation and refund for the month.

Update 11/26/2024:
You have my email address already. Provide another address for me to email if you want another email from me. Send me a refund, you should have cancelled the add-on at the same time I cancelled the app. You stole from me.

Update 11/27/2024:
There was no case ID provided by your company. I looked back at the email. There is no number provided.

23 November 2024
Unprompted review
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Reply from Clario

Hi, Raymond! Thanks for reaching out!
We are sorry for the inconvenience you faced. Please provide us with your email address to check the account details.
Please note that our refund policy for monthly purchases states that you are eligible for a full refund within 14 days of your initial purchase. At this point, agents gave you the correct information.
Vivienne

Rated 1 out of 5 stars

Unhelpful, unprofessional, outdated

They weren’t helpful at all in cancelling my subscription but still charging me. When I took it as a trial there was nowhere written that it will renew afterwards hence I was charged. They said that if the software bills they cannot give money back which is absurd because in any company there is such thing as reimbursement. Or maybe it’s time they update their software - as I haven’t seen something like this in a long time.

I am very unhappy and their answer only made me more frustrated.

I wouldn’t recommend it if you just want to test it- they will try to rip you off of your money.

23 November 2024
Unprompted review
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Reply from Clario

Hello, Elina. We’re sorry to hear about your experience and the frustration it has caused. We would like to investigate this situation further to assist you. Could you please send us your order ID in response to the Trustpilot request? We’ll review your case thoroughly to understand what happened and find the best solution for you. Catherine

Rated 5 out of 5 stars

I have just had a really helpful chat…

I have just had a really helpful chat with Monica … as a total technophobe she has reassured me and helped me instantly!
Great help

12 November 2024
Unprompted review
Clario logo

Reply from Clario

Hello, Julia! Thank you for choosing us and staying with us! Vivienne

Rated 5 out of 5 stars

Super helpful and agent provided…

Super helpful and agent provided excellent advice and resources to secure all devices not just the one initially in question.

5 November 2024
Unprompted review
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Reply from Clario

Hi, Bo. We are trying our best to help you resolve all security-related questions. Catherine

Rated 5 out of 5 stars

Took me through many steps to secure my…

Took me through many steps to secure my data and make feel safe that it’s protected.

21 October 2024
Unprompted review
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Reply from Clario

Hi, Zara. We are glad to know your device is protected now with Clario. Catherine

Rated 5 out of 5 stars

I have been using Clario for a few…

I have been using Clario for a few months now and have found the product and services to be Great, I contacted support about a few concerns I had, they were very responsive friendly and eager to help offering some very sound solutions .

18 September 2024
Unprompted review
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Reply from Clario

Hello, Glen! Thank you for your high appreciation! We are proud to hear such great feedback! Vivienne

Rated 5 out of 5 stars

A very good App

A very good App, Whenever I have a doubt with my phone security, someone will be always there to help me.

4 September 2024
Unprompted review
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Reply from Clario

Hi, Jeyavani! Thank you for being our customer! We highly appreciate your trust! Vivienne

Rated 4 out of 5 stars

The customer service is great and…

The customer service is great and helpful. Roman really took a lot of time and made great effort to help me with my problem!

However, I still feel like the app does not search in enough depth to uncover spyware on phones.

27 August 2024
Unprompted review
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Reply from Clario

Hi, Anjuli. Thank you for the feedback. In case you need any further assistance with your spyware-related concerns, please contact us at your convenience. Catherine

Rated 1 out of 5 stars

I had an upsetting experience with this…

I had an upsetting experience with this company. I feel they are somewhat dodgy.
They took 24.99 from my account for the monthly subscription not the 14.99 amount advertised.
I am trying to get my money back now. They are presently not forthcoming.
I am not satisfied so I will ask for my money back and I expect to be fully reimbursed for the inconvenience. Will write a further review dependent on the handling of this situation.

5 August 2024
Unprompted review
Clario logo

Reply from Clario

Hello! Thanks for reaching out!
According to our Refund Policy, a customer may claim a full refund within 14-30 days after the initial purchase (depending on the selected plan). More information here: https://clario.co/refund-policy/

We'd like to investigate your case. Please DM us your email or order ID via Trustpilot. Our Quality Team will check it and contact you shortly after that. Vivienne

Rated 5 out of 5 stars

Thank you <3

So I received an email this morning saying I’d been hacked and someone has installed Pegasus on my phone, I’m always super careful online so I never get these, I got super panicked as it also was sent from my own email to myself so it was very believable (lowkey still panicking it’s real and all my contacts are gonna get videos of me in 48 hours) so I got Clario and spoke to a super nice lady called Noelle and she helped me double check everything and helped me make sure nothing was on my phone and everything was safe, she also informed me Pegasus is only used by the government/ important security people so I’m pretty sure I’m fine but it’s still scary, it was such a scary situation and I think Noelle helping offered me a lot of reassurance and relief that I’m doing everything that I can to stay safe

1 August 2024
Unprompted review
Clario logo

Reply from Clario

Hello, Amelia. Thank you so much for sharing your experience with us. We understand how alarming such situations can be, and we're glad to hear that Noelle was able to assist you promptly and effectively.
It sounds like you're taking all the right steps to protect yourself. If you have any further concerns or questions, don't hesitate to reach out to our support team. We're always here to help. Catherine

Rated 5 out of 5 stars

I just got assisted by Annie at Clario

I just got assisted by Annie at Clario. I had been struggling for months and she was able to attend to my problem within a short space of time.
I am very happy with Clario and highly recommend the product.
Thank you Annie for the 10 star service the service was awesome!

30 July 2024
Unprompted review
Clario logo

Reply from Clario

Hello. Thanks for your feedback and recommendation. We are happy to have Annie on our team. Catherine

Rated 1 out of 5 stars

Scam

Scam, the login never happens and they don't support with the refund.

27 July 2024
Unprompted review
Clario logo

Reply from Clario

Hello, Ramy! Thanks for reaching us! Please provide us with your email address or order ID via TrustPilot to investigate this case.
Please note our customers are eligible for a full refund within 14 or 30 days of the initial purchase (based on the selected subscription). More details here https://clario.co/refund-policy/
Vivienne

Update: unfortunately, we did not receive your order details to further assist you with the request.

Rated 5 out of 5 stars

Very useful app and their a quick to…

Very useful app it help me too much ,quick in answer and very detailed in helping me through their qualified team for cleaning my phone! Thank you clario and his team!

5 July 2024
Unprompted review
Clario logo

Reply from Clario

Hello, Sultan! Million thanks for being with us! We highly appreciate your choice. Vivienne

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