I’m giving the agent 4 stars for her excellence in providing me the information I needed. However the App itself I do not give it 4 stars unfortunately I’m only giving it 3 stars simply because of tha... See more
Company replied
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See what reviewers are saying
I ordered purple mask and received purple/blue. I have used it once , it is very runny or watered down and colours is lilac therefore there is no depth to the pigment and a complete farce and disapp... See more
I paid for this. Haven’t been able to log in and use it , they charged me twice . I’ve sent multiple emails about wanting my a refund as I haven’t been able to log in and actually use it . They just k... See more
Company replied
I just bought the one-month subscription and was immediately helped by a kind woman named Monica. Even though we couldn’t find what was “wrong” with my phone, I felt supported and clearly guided thro... See more
Company replied
Company details
Written by the company
Clario is the world’s first consumer-focused digital security and privacy solution. This is a comprehensive and totally intuitive multi-platform app. It covers all protection needs in one simple interface, integrating on hand 24/7 security experts. It gives real-time protection against digital threats (malware, ransomware, spyware), money loss, breaches of personal information and identity theft, device security, data privacy, and more. Clario’s simplified and refreshing and strictly jargon-free approach makes powerful security features seamlessly accessible through a single app with unique user experience. Clario customers have 24/7 access to a 600+ person team of on-demand tech experts that can be accessed instantly through Clario’s in-app chat or by phone and remote assistance, for advice and immediate peace of mind.
Contact info
3005-D6, Swiss Tower, Plot No: JLT-PH2-Y3A, Jumeirah Lakes Towers, Dubai, U.A.E.
- hello@weareclario.com
- clario.co
3.2
Average
205 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Solid!
I am new to using it but so far I think it is a solid service with great protecton
18 February 2026
Unprompted review
Reply from Clario
Hello Greg! Welcome to the community!
Thanks for the great review! Let us know if you need any tips as you get familiar with the app.
Vivienne
Wasn't sure hoe to get the app working…
Wasn't sure hoe to get the app working and they sent me the steps, so detailed, and it worked!
So far, so good
10 February 2026
Reply from Clario
Hello, Jane! Thank you for sharing your experience! We are happy to know that the steps provided by our support team worked perfectly for you. If you have any further questions as you continue using the service, we are always here for you. Noelle
Im new to this application but so far okay
Im still trying to figure out this application but if im confused or anything I contact the customer service and there able to help 👌
10 February 2026
Unprompted review
Reply from Clario
Hello, Angel! Thank you for the feedback! We are committed to supporting our users every step of the way. If you need anything as you explore our features, we are always here for you 24/7. Noelle
The Customer services team helped me…
The Customer services team helped me with my privacy issue, thank you much appreciated
28 January 2026
Unprompted review
Reply from Clario
Hello Paul! Thank you for the appreciation! Your privacy is our top priority, so we are glad we could help you resolve this issue and secure your data. Vivienne
SCAM
Signed up, they took 2 payments $1.01 and $14.99 after downloading the app, they then wanted another payment. A few days later they took a further $19.99 from my car. Can get hold of anyone at the company.
I have now had to cancel my card. Absolute scam!!
30 January 2026
Unprompted review
Reply from Clario
Hello Martin! We are very sorry to hear about your experience and the frustration caused by these charges. We want to investigate this immediately. Please send us a private message (DM) with your email address and reference number. Our Quality Team will check the account details right away to clarify the transaction history and resolve this for you. Vivienne
Overcharged and not cancelled subscription
Signed up for the app and decided to cancel after free trial. Then emailed told I was being charged for subscriotion. Emailed to cancel and was acknowledged as cancelled. Then another email saying i've been charged for more apps. Emailed and said I did not cancel when I had. Now arguing that they will not refund the money and to make it worse have over charged me according to my bank statements and with multiple non GBP transaction fees as well.
Terrible terrible app and customer service. Awaiting final response.
26 January 2026
Unprompted review
Reply from Clario
Hello, Gillian! We are sorry for the situation that you faced, and it is not the experience we'd like to deliver. Please share your reference number or the email address used for the purchase in your reply to the Trustpilot request, so we can investigate the situation and provide you with a solution. Noelle
This app is a scam
This app is a scam. My bank card has been cancelled as this app keeps trying to debit random unauthorised payments from my card. I cancelled the app immediately as it didn’t seem right, it does little than give you a checklist, the app doesn’t seem to help with anything else. Be weary…
20 January 2026
Unprompted review
Reply from Clario
Hello! I am so sorry to hear about the stress this has caused. We take accusations of unauthorized charges very seriously. Please share your email address or reference number via Trustpilot. Our Quality team would like to verify your account details. Vivienne
Charged me £40 for a service I never…
Charged me £40 for a service I never used. Said that they had cancelled it then charged me again. Absolute con I can see the same thing has happened to others. Avoid
17 January 2026
Unprompted review
Reply from Clario
Hello! I am very sorry to hear about this frustration. It is definitely not our intention to charge you for a service you have cancelled, and we want to get to the bottom of this immediately. Please share your email address or order ID via Trustpilot so we can locate your account and verify the cancellation
My experience with their product is…
My experience with their product is positive. And support is very helpful, they work 24/7
8 January 2026
Unprompted review
Reply from Clario
Hello Arthur! We appreciate the kind words. Our support team works around the clock exactly for this reason—to be there whenever you need us. Vivienne
Dreadful
Dreadful. Extra charges, hidden charges. Cancelled the three options available to me through the app and was then charged again and told I hadn’t cancelled my subscription. Not very helpful customer service. Product/services not great either.
3 January 2026
Unprompted review
Reply from Clario
Hello, Dean. We are sorry for any misunderstanding about the charges that happened. Could you please share your order ID in response to the Trustpilot request so we can investigate the situation? Noelle
The company billed me for a service…
The company billed me $40 for a service which was never ordered or used. The Anti Spy app was easy enough to use but I’m not convinced it actually does anything apart from performing the simplest checks. I requested a refund. Clario decided not to refund me for the App Bundle of useless apps which was never ordered. It’s a 100% scam company. Avoid at all costs.
2 January 2026
Unprompted review
Reply from Clario
Hello, Chris! We’re so sorry that things didn't go as expected! This isn't the experience we want for you at all, and we’d love to make it right. Could you share your order ID or the email address used for the purchase in the reply to the Trustpilot request, please? It'll help us to investigate the situation and provide you with a solution.
Not really sure it does anythIng apart…
Not really sure it does anythIng apart from point out the obvious.
1 December 2025
Unprompted review
Reply from Clario
Hi John! Thank you for your honest feedback! Could you let us know what specific features or depth you were looking for that we missed? Your input would be very helpful as we plan our next updates
its a scam avoid
its a scam avoid , cancelled subscription but they keep taking monthly payments . their customer enquiry forms don't work , no reply to emails , a closer shop that just takes your money repeatedly . to add insult the app is useless . Avoid
1 August 2025
Unprompted review
Reply from Clario
Hello Iain! We are very sorry to read about this experience. We want to be clear that we are a legitimate company operating under strict legal compliance, not a scam.
Our Quality team wants to investigate why your cancellation did not register and why support did not reply. Please share your reference number or email address to get this sorted out immediately. Vivienne
Hi, Iain! Thank you for your patience. We’ve looked into this and can confirm that we already replied to your inquiry and processed your refund request. Please check your email inbox for the confirmation details. Noelle
I cancelled the subscription and they…
I cancelled the subscription and they kept charging me! Don't trust this company! They will tell you that they cancelled your subscription, then they will charge you, again and again!
4 November 2025
Unprompted review
Reply from Clario
Hello, Amelia. We are sorry to hear about the misunderstanding regarding your subscription. We'd like to investigate the situation that occurred. Could you share your order ID or the email address used for the purchase in the reply to the Trustpilot request, please? Noelle
Unethical scam billing
Unethical scam billing!
Paid for subscription. Cancelled it right away, but then billed $38.85 consecutive times, thankful my bank eventually declined them.
As there was no way in their app to unsubscribe to the extra apps and services that you get signed up to, you don’t even know you’re being billed for them. When you log into your account , the subscription page says no active subscription.
I requested a refund, which was denied: for
Me the the app wasn’t able to meet the advertised claims, and was not fit for the purpose it was sold.
My advice. Stay away, very very limited functionality, especially considering the subscription price.
Edit: not sure how to reply to the reply - I already spoke to your customer service and while your terms and notification of signing up for additional services, may fall within the legal requirement- it’s doesn’t make it ethical or right. As you don’t know you have signed up and you dont cancel the extras when you cancel the original subscription.
I got the following condescending email reply : Natalie_a1 @ icloud . com is my email:
After carefully checking your account, we’re sorry to inform you that we’re unable to issue a refund for the Apps Bundle subscription, as the request was made after the trial period had already expired.
Your subscriptions are canceled, so you won't be charged again.
We truly understand that this might be disappointing, and we sincerely apologize for any inconvenience this may cause.
24 October 2025
Unprompted review
Reply from Clario
Hello Natalie! We’re truly sorry to hear about your experience! Please know that Clario is a legitimate web app that complies with all applicable laws and regulations.
We want to look into this immediately to make things right. Could you please share your email address or order ID with our support team so we can review your case? Vivienne
Scam
Scam! Multiple attempts to take money out of account once subscribing. Stay away!
29 September 2025
Unprompted review
Reply from Clario
Hello, Ben. We are sorry to hear about your negative experience. We'd like to investigate the situation that occurred. Could you share your order ID or the email address used for the purchase in the reply to the Trustpilot request, please? Noelle
Fraudulent Billing Galore!!! Beware
Signed up and paid 14.99 for one month, cancelled the next day, then four days later was billed 39.98 and another 14.99. The payments luckily declined due to insufficient funds.
I blocked the payments moving forward with my bank and the same afternoon they used another company to try billing me again!
Won’t be utilizing their services again.
14 September 2025
Unprompted review
Reply from Clario
Hello, Harper. I am sorry to hear that Clario did not meet your expectations. Could you please share your order ID in response to the Trustpilot request so I can investigate the situation? Catherine
Its a simple product withput bells and…
Its a simple product withput bells and whistles but is very effective. I haven't had any problems or any need to interact with troubleshooting
26 August 2025
Unprompted review
Reply from Clario
Hi, Paul. Thanks for sharing your experience! It’s great to hear the product is working so smoothly for you. We designed it to be straightforward yet reliable, so we’re glad it delivers exactly that. Catherine
Horrible customer service
18 July 2025
Unprompted review
Reply from Clario
Hello, Elizabeth. We’re very sorry to hear about your experience. Could you please provide more details as well as your order ID so we can investigate the situation and work on resolving it? Your feedback is important to us. Catherine
I was charged after I had cancelled my…
I was charged after I had cancelled my subscription. Was a free triaI but was charged and didn’t provide information as advertised. Called my bank and was told I should of been given a cancellation reference which was not done. I ordered a new card plus am fighting the charge. SCAM stay away
31 July 2025
Unprompted review
Reply from Clario
Hi. We are sorry to hear about the misunderstanding regarding your order. Could you please share your order ID so we can locate your account and investigate the situation? I've sent you a request for details via Trustpilot.
UPD: Thank you for sharing the details. We have thoroughly reviewed your account and confirm that our support team sent you an email with the resolution details a couple of days ago. Please let me know if there's anything else I can help you with. We'd be happy if you could update your review here. Catherine
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