We had 17 experiences over a 29 day period throughout Italy. Only one guide was poor, all the others were exceptional. You helped create an unforgettable travel experience by firsthand encounters of p... See more
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Review summary
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From the reminders, to connecting with our tour guide well in advance, the whole experience was enjoyed thoroughly. Francis (our tour guide) was sincerely mindful of us (my brother and I) - what we sp... See more
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Cillian picked us up at our hotel and took us on a walking tour in Dublin. He was a wealth of knowledge, not only about history, but also art, culture, music, food and more. He even serenaded us wit... See more
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Our guide, Shin, was a joy to have as our guide. It was like walking with a friend who was proud of his home city, and to be able to show us around. We were very fortunate to have his deep local knowl... See more
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Company details
Written by the company
City Unscripted is a different kind of city experience. Instead of fixed itineraries and crowded group tours, we pair you with a local host who shapes the day around you — your pace, your interests, and the things you actually want to see. Our hosts aren't tour guides reading from a script. They're passionate locals showing you their city the way they'd show a friend visiting for the weekend. The iconic landmarks, yes — but also the neighbourhoods, cafés, and stories you'd only find with someone who genuinely lives there. Every experience is private and built around you. Tell us a bit about what you're curious about, and your host takes it from there. No two days look the same, because no two guests do either. If you're after something more personal than a standard tour and more structured than going it alone — that's us.
Why travelers choose City Unscripted
Written by the company
- Personalized experiences hosted by locals
- City Unscripted isn't a traditional tour company. Every experience is tailored to your interests and hosted by a local who shares the city they love through stories, hidden gems, culture, and everyday life. It's like exploring with a knowledgeable friend, not following a script.
Book with confidence with City Unscripted
Free Cancellation • 24/7 Human Support
Enjoy complete peace of mind when booking with City Unscripted. We offer a free cancellation up to 24 hours before your experience, and 24/7 support from a real human team with responses in under 10 minutes for urgent enquiries. From booking to experience day, we're here whenever you need us.
Contact info
International House, 64 Nile Street, N1 7SR, London, United Kingdom
- +44 (0)1234 230 093
- info@cityunscripted.com
- cityunscripted.com
A different kind of City Experience
4.7
Excellent
162 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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The Best Tour Guide
Our tour guide, Dennis, was incredible! We communicated for months prior to our tours. He was so accomodating, friendly, helpful and did everything possible to make our experience the best possible! We highly recommend Dennis and City Unscripted.
25 April 2026
Reply from City Unscripted
Hi Sharon,
Taking the time to communicate, understand your plans, and tailor the experience is what makes our experiences truly personal. Thank you for choosing City Unscripted, and we hope your travels bring you back for another local adventure!
Sheenah and the City Unscripted team
From a Local Host's Perspective
I have been working as a guide with City Unscripted for about a year now, and my experience has been wonderful from the very beginning.
I genuinely love meeting guests from all over the world, and it has been a privilege to share my beloved city with them and help them experience it from a local perspective. Every tour has been unique, and I've met so many kind and interesting people along the way.
Behind the scenes, the management team has always been supportive, approachable, and quick to respond whenever I needed assistance. They also provide regular training and helpful resources for guides, which shows their commitment to delivering the best possible experience for both guests and hosts.
I'm grateful to be part of the City Unscripted community and look forward to creating many more memorable experiences together.
26 June 2026
Unprompted review
Reply from City Unscripted
Hi Possanunt,
Creating memorable, authentic experiences is at the heart of what we do, and we're grateful to have hosts like you who bring that vision to life.
Thank you for being such a valued member of the City Unscripted community. We truly appreciate your passion and dedication, and we look forward to many more great experiences together!
Sheenah and the City Unscripted team
Sara was a fantastic guide
Sara was a fantastic guide. She took the time to explain the sites and history of Milan very well. Most of all she made us feel welcome in her city.
It was a pleasure to have a tour that wasn't "run of the mill".
We'd certainly recommend this tour.
10 April 2026
Reply from City Unscripted
Hi Colleen,
This is exactly the kind of memory we hope every guest takes home. Thanks so much for letting us be part of your trip!
Ruslan and the City Unscripted team
Hong City Tour - Airport Layover
We had just a few hours to see Hong Kong before boarding our next flight. After booking the experience our guide contacted us via email to discuss the itinerary.
Our intelligent guide, Alfred, met us inside the terminal next to the luggage storage area. He helped us store our luggage and then we boarded the express train to the City. Since we only had a few hours, he moved quickly so we could see as much as possible. In addition to the main sites such as the Peak, he took us to places we never would have seen on our own (the police station museum,and some fascinating street art, to name two examples). He spoke English well and was very knowledgeable about his native city. Finally, he recommended a high quality dim sum restaurant so we could have a fine meal before heading back to the airport.
11 June 2026
Reply from City Unscripted
Hi Eric,
We love hearing that even a short layover turned into such a memorable experience, and we'll make sure Alfred sees your kind words. Safe travels, and we hope to explore another city with you someday!
Ruslan and the City Unscripted team
Bibi was amazing!
Bibi was kind, funny, and helped us maximize our short time in Milan! Her restaurant recommendation was fantastic!
22 May 2026
Reply from City Unscripted
Hi Jacob,
This made us smile—thank you! We'll be sure to pass your lovely words on to Bibi, and we're so glad she helped make your time in Milan extra special.
Ruslan and the City Unscripted team
Naveen was a wonderful guide
Naveen was a wonderful guide, very accommodating showing us Munich and the highlights. We highly recommend hiring him to truly understand the history and city.
11 June 2026
Reply from City Unscripted
Hi Sallee,
What a lovely review, thank you! We'll make sure Naveen sees your kind words, and we hope your next adventure brings you back to City Unscripted.
Ruslan and the City Unscripted team
My clients absolutely loved this tour
My clients absolutely loved this tour. It was the perfect introduction to Florence, providing the historical context and cultural foundation that enriched every immersive experience they enjoyed throughout the rest of their stay.
23 June 2026
Reply from City Unscripted
Hi Malia,
Thank you so much for sharing this! It’s wonderful to hear your clients had such a memorable introduction to Florence and that it added so much to the rest of their trip.
We also have a dedicated Travel Advisor partner program with exclusive benefits and support. We'd love to connect and find the best way to work together for you and your clients—please don't hesitate to get in touch!
Ruslan and the City Unscripted team
Reply from City Unscripted
Hi John,
This is so lovely to read—thank you for taking the time to share it!
Ruslan and the City Unscripted team
We enjoyed spending time with our…
We enjoyed spending time with our guide. She was knowledgable, personable, spoke English well, and shared her city with us.
24 April 2026
Reply from City Unscripted
Hi Faith,
Reading this was such a joy. Thanks for letting us be part of your visit—we'd love to welcome you back whenever you're ready for your next adventure.
Ruslan and the City Unscripted team
It was nice to have a private tour at…
It was nice to have a private tour at our on pace. We enjoyed Gianmarco.
21 May 2026
Reply from City Unscripted
Hi David,
So happy to hear you had such a relaxed day! Thanks for sharing your experience, and we'll be sure to pass your kind words on to Gianmarco.
Ruslan and the City Unscripted team
Our guide was outstanding and he led us…
Our guide was outstanding and he led us to sights in Tokyo that will give us memories for a lifetime.
19 April 2026
Reply from City Unscripted
Hi Bruce,
Reviews like this are why we love what we do. Thank you for sharing your experience, and we'll be sure your host sees your kind words.
Ruslan and the City Unscripted team
Grest tour guide!
Great tour with a well versed tour guide. My uncle and I had a great time. Felt like we knew the guide long before we met him! Highly recommend.
21 May 2026
Reply from City Unscripted
Hi Teresa,
Reviews like this are the best to read. Thank you for trusting us with part of your trip, and we're so happy it turned into such a great memory!
Ruslan and the City Unscripted team
We enjoyed our tour with a…
We enjoyed our tour with a knowledgeable and friendly guide.
16 March 2026
Reply from City Unscripted
Hi Sandy,
Thank you for your lovely review! We're so glad you chose to explore with us.
Ruslan and the City Unscripted team
Connie was very knowledgeable and…
Connie was very knowledgeable and personable. The pace was perfect and I thoroughly enjoyed it
21 May 2026
Reply from City Unscripted
Hi Leanne,
Reading this made us smile—thanks for letting us be part of your trip!
Ruslan and the City Unscripted team
Reply from City Unscripted
Hi Kathleen,
We're delighted to hear this—thanks for taking the time to leave a review!
Ruslan and the City Unscripted team
Excellent guide and experience
Excellent guide and experience. Saw all the highlights of Milan we had hoped to see, and more!
17 May 2026
Reply from City Unscripted
Hi Richard,
Thank you so much for your lovely review! We hope we'll have the chance to welcome you back to another city soon!
Ruslan and the City Unscripted team
I thought the walking tour was nice…
I thought the walking tour was pretty good. The Belgian peacekeepers memorial was very interesting. I did not enjoy the locals shopping dining area as much and I don’t think that the locals really appreciated having us walk through. They looked at us like we just didn’t belong there, the small children were asking for money, and the Restaurant hosts were dying to get us into their restaurants. I also had a little bit of trouble understanding what the tour guide was telling us. I would’ve preferred someone who spoke a little better English.
13 June 2026
Reply from City Unscripted
Hi Lisa,
We're pleased to hear you enjoyed parts of the walk, especially the Belgian Peacekeepers Memorial, but we're sorry some aspects of the day didn't meet your expectations.
Your feedback is genuinely helpful, and we'll use it to improve how we match guests with hosts, particularly when it comes to language confidence and ensuring each stop adds value to the overall experience. We hope we'll have the opportunity to welcome you back for an experience that's an even better fit for you.
Ruslan and the City Unscripted team
they wanted me to download what app to…
the guide wanted me to download "what's app" to keep in touch with the a meeting point. I couldn't download it and the tour guide changed the meeting point, so I was late for the tour.
29 April 2026
Reply from City Unscripted
Hi Martha,
We're sorry this caused confusion and affected the start of your experience. Just to clarify, City Unscripted doesn't have a mobile app to download. Before your experience, guests can simply log in to their MyCU account through a web browser to chat with their host, plan the day together, and receive any updates.
We really appreciate you bringing this to our attention, as it shows us we can explain the process more clearly. If you have any other questions or there's anything else we can help with, please do get in touch with us—we're always happy to help.
Ruslan and the City Unscripted team
You had a great guy and did a great job…
You had a great guy and did a great job with the tour explaining everything
6 May 2026
Reply from City Unscripted
Hi David,
We're so happy you had such a great experience, and it means a lot that you took the time to share it with us. We hope to see you again on another adventure!
Ruslan and the City Unscripted team
Oaxaca Experience
Our host was very knowledgeable about the history of the city, he showed us local favorites, he was very kind and polite, and it was an overall great experience.
14 May 2026
Reply from City Unscripted
Hi Kelly,
Reading this made us smile, thank you! We're so happy you enjoyed your time with us and appreciate you choosing City Unscripted for your visit.
Ruslan and the City Unscripted team
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