We had 17 experiences over a 29 day period throughout Italy. Only one guide was poor, all the others were exceptional. You helped create an unforgettable travel experience by firsthand encounters of p... See more
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Review summary
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From the reminders, to connecting with our tour guide well in advance, the whole experience was enjoyed thoroughly. Francis (our tour guide) was sincerely mindful of us (my brother and I) - what we sp... See more
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Cillian picked us up at our hotel and took us on a walking tour in Dublin. He was a wealth of knowledge, not only about history, but also art, culture, music, food and more. He even serenaded us wit... See more
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Our guide, Shin, was a joy to have as our guide. It was like walking with a friend who was proud of his home city, and to be able to show us around. We were very fortunate to have his deep local knowl... See more
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Company details
Written by the company
City Unscripted is a different kind of city experience. Instead of fixed itineraries and crowded group tours, we pair you with a local host who shapes the day around you — your pace, your interests, and the things you actually want to see. Our hosts aren't tour guides reading from a script. They're passionate locals showing you their city the way they'd show a friend visiting for the weekend. The iconic landmarks, yes — but also the neighbourhoods, cafés, and stories you'd only find with someone who genuinely lives there. Every experience is private and built around you. Tell us a bit about what you're curious about, and your host takes it from there. No two days look the same, because no two guests do either. If you're after something more personal than a standard tour and more structured than going it alone — that's us.
Why travelers choose City Unscripted
Written by the company
- Personalized experiences hosted by locals
- City Unscripted isn't a traditional tour company. Every experience is tailored to your interests and hosted by a local who shares the city they love through stories, hidden gems, culture, and everyday life. It's like exploring with a knowledgeable friend, not following a script.
Book with confidence with City Unscripted
Free Cancellation • 24/7 Human Support
Enjoy complete peace of mind when booking with City Unscripted. We offer a free cancellation up to 24 hours before your experience, and 24/7 support from a real human team with responses in under 10 minutes for urgent enquiries. From booking to experience day, we're here whenever you need us.
Contact info
International House, 64 Nile Street, N1 7SR, London, United Kingdom
- +44 (0)1234 230 093
- info@cityunscripted.com
- cityunscripted.com
A different kind of City Experience
4.7
Excellent
164 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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A Tour My Client Will Never Forget
Working with City Unscripted was an absolute pleasure from start to finish. They went above and beyond to take exceptional care of my client, making him feel welcome and ensuring he had a memorable time.
My client had an absolute blast on the tour and couldn't stop talking about how much he enjoyed it. Yuzuki was accommodating and knowledgeable throughout the day. As a travel advisor, it gives me a lot confidence knowing I can trust my clients with someone who genuinely cares about their experience.
I highly recommend City Unscripted and look forward to working with them again in the future.
20 June 2026
Reply from City Unscripted
Hi Kerrie,
It truly means a lot to hear that both you and your client had such a positive experience with City Unscripted. Knowing that your client had such a memorable day with Yuzuki is wonderful, and we're especially grateful for your trust in recommending us to your clients.
We sincerely appreciate your recommendation and look forward to working with you again to create more unforgettable experiences for your clients.
Sheenah and the City Unscripted team
The tour guide gives many explanation…
The tour guide gives many explanation of the venue.
13 June 2026
Reply from City Unscripted
Hi Yung,
We believe that sharing the stories, history, and local insights behind each place makes an experience even more meaningful, so it's wonderful to know you appreciated that.
We hope to welcome you on another City Unscripted experience in the future!
Sheenah and the City Unscripted team
Great local experience
20 June 2026
Reply from City Unscripted
Hi Mark,
Creating experiences that feel personal, flexible, and full of genuine local insight is exactly what we aim for, so it's wonderful to know your time together delivered just that.
Sheenah and the City Unscripted team
Thank you - Pedro - you are the BEST !
I had the most wonderful experience in Madrid, all thanks to Pedro!
From the very beginning, he was incredibly helpful with the pre-tour planning and went above and beyond to accommodate our requests and preferences. Pedro has a remarkable ability to bring Madrid's history to life, seamlessly blending fascinating historical insights with his extensive knowledge of architecture.
He was engaging, personable, funny, and an excellent communicator throughout the tour, making the experience both informative and enjoyable. His passion for the city was evident in every aspect of the walk.
To top it all off, Pedro surprised us at the end with some delicious local treats, which was such a thoughtful and memorable touch.
This was truly one of the highlights of our visit to Madrid, and we cannot recommend Pedro highly enough. If you're looking for an authentic, insightful, and enjoyable experience, look no further!
17 June 2026
Reply from City Unscripted
Hi Vicky,
Creating experiences that feel personal and unhurried is something we care deeply about, and we're so pleased that his storytelling, architectural insights, and genuine enthusiasm for Madrid made such a lasting impression.
Thank you for your generous recommendation, and we hope to welcome you on another locally led adventure in the future.
Sheenah and the City Unscripted team
Lisa was such a great guide
Lisa was such a great guide. She took us to lots of different places. She was so sweet. My son and liked her very much. If I could give her more than 5 stars I would. It was a great time spending with Lisa.
19 June 2026
Reply from City Unscripted
Hi Gayle,
Your kind words and that "more than 5 stars" compliment mean a great deal. We hope your travels bring you back for another adventure with us!
Sheenah and the City Unscripted team
Our guide was very knowledgeable and…
Our guide was very knowledgeable and adapted well to our needs. He mixed history of the city and at the same time discussed its current changes. Described life in Amsterdam with a unique flair.
19 June 2026
Reply from City Unscripted
Hi Martin,
We love creating experiences that spark conversations and reveal the character of a place beyond the guidebooks. Thank you for exploring with us and we hope to see you again in another city.
Sheenah and the City Unscripted team
Marianne was a great local guide
Marianne was a great local guide, made a clear impact in how experienced Oslo
She designed an amazing costumed itinerary for our family, adults and children.
It included walking tours and local transport
Marianne is very kind, knowledgeable and flexible
I highly recommend Marianne
19 June 2026
Reply from City Unscripted
Hi Soiby,
Designing an experience that works for both adults and children is no small feat, and it's wonderful to know her thoughtful planning, local insight, and adaptable approach made such a positive impression.
Your recommendation means a great deal to us, and we hope your family enjoys many more memorable adventures together.
Sheenah and the City Unscripted team
Barcelona Food Tour with Frederico
Frederico led my family of 8 adults on a great food tour of Barcelona. We had several tapas at 2 different places, then chocolate and churros at the third.
25 June 2026
Reply from City Unscripted
Hi Virginia,
Exploring the city through its food is a wonderful way to experience the local culture, and it sounds like the selection of tapas, chocolate, and churros made for a memorable outing.
We appreciate you choosing to explore with us and hope to welcome your family back for another adventure in the future!
Sheenah and the City Unscripted team
Great experience
The communication from City Unscripted and our tour guide Robert was fantastic. I appreciated that we were asked for our preferences and interests, to put together an unforgettable day.
8 February 2026
Reply from City Unscripted
Hi Tara,
We're delighted to hear that both our team and Robert helped make the experience feel personal from the very beginning. Taking the time to understand each guest's interests is a big part of creating experiences that feel truly tailored, so it's lovely to know that approach made your day so memorable.
We hope to welcome you on another adventure soon!
Sheenah and the City Unscripted team
Our guide was very nice
Our guide was very nice, it was a hot day and we had a child he was able to attend our needs and made us feel comfortable.
Very interseted tour.
14 June 2026
Reply from City Unscripted
Hi Maria,
We're delighted to hear that your host made you and your family feel comfortable, especially on a warm day. Thank you for your kind feedback, and we hope to welcome you back for another memorable City Unscripted experience in the future!
Sheenah and the City Unscripted team
Our tour guide was very good
Our tour guide was very good.
Very informative, tried to engage with everyone. We were a party of 8 persons.
Ages between 49 -15.
15 June 2026
Reply from City Unscripted
Hi Melanie,
Leading a tour for eight people while making everyone feel included is no small feat, and we're delighted to know your host made the experience enjoyable for everyone.
We truly appreciate your kind words and hope to welcome you and your group on another City Unscripted adventure in the future!
Sheenah and the City Unscripted team
Reply from City Unscripted
Hi Ongopotse,
Thank you for your kind review! We truly appreciate you choosing City Unscripted and hope to welcome you back for another memorable experience in the future!
Sheenah and the City Unscripted team
excellent
excellent; good orientation tour
guide had a great depth of knowledge
would recommend for a great start
21 June 2026
Reply from City Unscripted
Hi Kenneth,
Giving guests a confident and enjoyable start to their trip is exactly what we aim for, and we're delighted that your host's knowledge made such a positive impact.
We truly appreciate your recommendation and hope to welcome you back for another personalized experience with City Unscripted in the future!
Sheenah and the City Unscripted team
I had a tour guide named Alessandra she…
I had a tour guide named Alessandra she was amazing. Very knowledgeable about all the places we saw, knew exactly what to go see. What places where good to eat, best places to go see if we didn’t have time. Answered all my questions. Awesome experience would go back.
18 June 2026
Unprompted review
Reply from City Unscripted
Hi Caitlin,
Helping guests discover great local spots, answer their questions, and tailor the experience to their interests is exactly what we strive for, so it's fantastic to know she delivered on all fronts.
Thank you for choosing City Unscripted, and whenever your travels bring you back, we'd love to help you uncover even more of the city.
Sheenah and the City Unscripted team
A challenging day to see the sites of…
A challenging day to see the sites of Seoul, the day of the big BTS comeback concert. Our tour guide made the best of it and we saw all of Seoul that was open and met our interests. Tours with private guides are the best! When I think back over my travels I most often think of our local guides and remeber fondly their friendliness, spirits and knowledge.
21 March 2026
Reply from City Unscripted
Hi Mary Jane,
We're especially touched by your reflection on travel—that it's the people you meet along the way who leave the strongest memories. Thank you for choosing City Unscripted, and we hope your future travels bring you many more unforgettable local connections!
Sheenah and the City Unscripted team
We had a lovely friendly guide
We had a lovely friendly guide. Stella was observant and adjusted the pace of our tour to accommodate my travel partner's struggles navigating the terrain. Her knowledge of Sienna was remarkable and we learned so much about this amazing town. I highly recommend having a guide.
13 June 2026
Reply from City Unscripted
Hi Joan,
Thank you for recommending City Unscripted. We hope your memories of Siena stay with you for years to come, and that we'll have the opportunity to welcome you on another local adventure someday!
Sheenah and the City Unscripted team
Rain was an informative guide
Rain was an informative guide. He adapted the tour to suit our preferences and needs.
11 June 2026
Reply from City Unscripted
Hi Harkins,
Personalizing each day to match our guests' interests is at the heart of what we do, so it's wonderful to know you felt your needs were thoughtfully considered. Thank you for choosing City Unscripted, and we hope to welcome you on another personalized adventure in the future!
Sheenah and the City Unscripted team
The guide was nice however compared to…
The guide was nice however compared to other tours, more history, and information was expected, specially for the price paid for private tour
13 June 2026
Reply from City Unscripted
Hi Daniela,
Our experiences are designed to be personalized and shaped around each guest's interests, and we understand that you were hoping for more historical context and storytelling during your tour. Your comments are valuable and will be shared with our team and your host as we continually work to improve the experiences we offer.
We appreciate your honest feedback and hope we'll have the opportunity to provide you with a more enriching experience in the future.
Sheenah and the City Unscripted team
Kyoko was pleasant and tailored our day…
Kyoko was pleasant and tailored our day to see exactly what we said we wanted to see. She also had valuable advice for what to do with our other days in the area.
20 June 2026
Reply from City Unscripted
Hi Katherine,
That's the beauty of exploring with a local host, every experience is personal and thoughtfully tailored. We hope to welcome you back for another uniquely local adventure with City Unscripted!
Sheenah and the City Unscripted team
Peter was an awesome guide!
Peter was an awesome guide!! He made my family feel like they were his personal guests.
13 June 2026
Reply from City Unscripted
Hi Nathan,
Creating experiences that feel personal rather than just guided is exactly what we hope every guest enjoys. We hope to have the pleasure of welcoming you and your family on another City Unscripted experience in the future!
Sheenah and the City Unscripted team
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