CitySprint Reviews 

18,136
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,783 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery team for being exceptionally helpful, polite, and willing to carry heavy construction materials directly into back gardens or designated indoor spaces. Consumers also note that drivers often go above and beyond expectations, ensuring remarkably prompt service and keeping clients well-informed throughout the entire process. Some reviewers were not happy with occasional communication issues, unexpected delays, and scheduling problems regarding their orders. A few people also mentioned experiencing unprofessional behavior from certain staff members who left heavy items in inconvenient locations or refused to complete the drop-off properly.

What people talk about most

Staff

People report positive experiences with staff, highlighting delivery drivers who are consistently polite,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising drivers for being friendly, helpful,... See more

Service

Consumers find service to be positive, highlighting professional and prompt deliveries. Reviewers frequently... See more

Order

Customers consistently note positive experiences with order, highlighting friendly and polite couriers who... See more

Product

Reviewers highlight positive aspects of product delivery, noting that goods arrive on the specified day and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing! The courier (NH42) could not be more helpful. The fact that he was lifting huge long lengths of decking and wood all on his own (which I would’ve expected to have been a two man job) was... See more

Company replied

Rated 5 out of 5 stars

The gentleman (NH42) was really helpful,pleasant and kind. He put my delivery exactly where I wanted it and it was much appreciated as I have cancer and I am a bit weak physically. He is the nicest de... See more

Company replied

Rated 5 out of 5 stars

The courier BF NH0I was very polite and brought my order around the back of my property with no problem. I only ordered this the day before from Wickes and was able to get it delivered within 24 hours... See more

Company replied

Rated 5 out of 5 stars

Just had my first delivery from Citysprint...and they were very impressive ! Unlike most delivery companies these days.. the driver actually knocked the door.... See more

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service

Written by the company

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Contact info


4.9

Excellent

TrustScore 5 out of 5

18K reviews

5-star
4-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(18,136)

2,657 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery and useful tracking

Quick delivery to a safe place, appreciated the tracking option. Courier SC64

5 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear your delivery was quick and placed in a safe spot! We appreciate you highlighting the tracking option as well.

Rated 5 out of 5 stars

Driver was helpful,friendly and on…

Driver was helpful,friendly and on time.
Couldn't ask for any more !

Huddersfield HD1

5 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear that our driver was helpful, friendly, and on time. Thank you for sharing your positive experience and for your kind feedback!

Rated 5 out of 5 stars

Great driver

Great driver, friendly and helped bring the worktops in.

5 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy to hear that our driver was friendly and helped with your worktops! We truly appreciate your positive feedback very much.

Rated 5 out of 5 stars

Well done City Sprint

The driver was extremely professional. He asked where I wanted the timber and he put the timber inside my garage.i cannot thank him enough. Well done City Sprint
5star service.

5 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear about your excellent experience with our delivery service! It's wonderful to know that our driver was professional and helpful in placing your timber exactly where you needed it. We truly appreciate your kind words.

Rated 5 out of 5 stars

Brilliant driver

Brilliant driver, always great service, friendly and helpful

27 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear that your driver provided brilliant service and was friendly and helpful! We truly appreciate your wonderful feedback.

Rated 5 out of 5 stars

Extremely pleased with delivery…

Extremely pleased with delivery received by Raza M039, very polite and courteous... Goods handled with care...

4 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear you were extremely satisfied with your delivery and that our team member was polite, courteous, and handled your goods with care. We appreciate your positive feedback!

Rated 5 out of 5 stars

Extremely polite and helpful

M039 was very polite and respectful, handled my fragile package with great care and carried it to the back of the house. Excellent experience overall!

4 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear about your excellent experience! It's wonderful that our team member was polite, respectful, and handled your fragile package with such great care.

Rated 5 out of 5 stars

Best Servce Ever

As always delivery on time. Such a friendly and professional courier, M039. Remembered previous deliveries which makes excellent customer trust. Dropped off where I wanted.

4 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear that your delivery was on time and that our courier was friendly and professional! We appreciate your kind words about their excellent service and trust.

Rated 5 out of 5 stars

Great delivery services

Dan has been on time and make sure to deliver my package in hand. Thank you

4 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear that your delivery was on time and that our team member ensured your package was delivered safely into your hands. We appreciate your positive feedback!

Rated 5 out of 5 stars

The delivery person was extremely…

The delivery person was extremely helpful and very polite 10/10

The courier reference is M309

4 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear that our delivery person was extremely helpful and polite. We appreciate you sharing your positive experience!

Rated 5 out of 5 stars

So33 J Ross

My parcel was delivered by SO33, J Ross. Friendly guys, quick and easy delivery and were able to carry it to where I needed it.

4 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy to hear that you had a positive experience with your delivery! It's great to know that our team was friendly and helpful in getting your parcel to where you needed it.

Rated 5 out of 5 stars

On time

On time, quick, efficient, polite. Another happy customer

3 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy to hear that our service was on time, quick, efficient, and polite! We appreciate your positive feedback very much.

Rated 5 out of 5 stars

Kept me upto date with my delivery and…

Kept me upto date with my delivery and was well inside the delivery window.
Driver was very polite ( M039 ).
Very good experience!

3 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear that you were kept updated with your delivery and that your driver was polite. We appreciate your positive feedback!

Rated 5 out of 5 stars

Excellent delivery service

Excellent delivery service he put 10 bags of stones from Wickes on the area it was going,down a long drive into garden.excellent

3 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear about your excellent delivery experience and that our team went above and beyond to place the stones exactly where you needed them. Thank you for your kind words!

Rated 5 out of 5 stars

Fantastic delivery person

The gentleman (NH42) was really helpful,pleasant and kind. He put my delivery exactly where I wanted it and it was much appreciated as I have cancer and I am a bit weak physically. He is the nicest delivery person I have had in a very long time. Please give him a pay rise.

3 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're happy to hear you had such a positive delivery experience. It's wonderful to know our team member was so helpful, pleasant, and kind, and that they placed your delivery exactly where you needed it. We truly appreciate your kind words!

Rated 5 out of 5 stars

Thank you Mariusz for a very friendly…

Thank you Mariusz for a very friendly and fast delivery 😊 items left where asked, super helpful

3 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear that your delivery was friendly and fast, and that your items were left where you asked. We appreciate your wonderful feedback!

Rated 5 out of 5 stars

Courier brought items to my door was on…

Courier brought items to my door was on time polite and efficient 5🌟

3 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear that your delivery was on time and that our courier was polite and efficient. We appreciate your positive feedback!

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, friendly service.

3 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We are so glad to hear that you had a positive experience with our prompt delivery and friendly service! We appreciate you sharing your kind words.

Rated 5 out of 5 stars

The courier (NH42)

The courier (NH42)
was extremely helpful and polite a credit to the company

31 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy to hear that your delivery experience was positive and that our courier was extremely helpful and polite. We appreciate your kind feedback!

Rated 5 out of 5 stars

The delivery driver

The delivery driver, NH42 was extremely helpful and polite. Even complimenting our garden. He is a credit to City Sprint and I would gladly order from Wickes again in future. Thankyou for a very prompt delivery and excellent service.

1 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear about your positive experience and that your delivery was prompt and the service excellent! We appreciate your kind words about our delivery person's helpfulness and politeness.

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